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Sorry to hear of your concerns. I'd be happy to look further into this situation and discuss further. You are welcome to send an email to socialmedia@gm.com Attn:Andraya with your full contact information and VIN. I look forward to hearing from you.
Andraya
GM Customer Care
Got a 2008 Acadia SLT 2, just bought it in April. When i got it the A/c was working now it is kaput. Had it checked and was told that need a new compressor, condenser and dryer. The a/c guy say that it is not leaking but too much pressure is building. Claims my vehicle sholud only be topped up with 2 lbs of Freon. Took it to get a second opinion, the 2nd guy say it has too much pressure on the high side and he did not detect any leak (it has dye). we also search with a special light he has. He say there was only one lb of Freon in it and he refill. This was about 3 weeks ago. worked well since then. Now it is back to not getting any cool air. The 2nd guy opinion is that the Freon maybe evaporating into the compressor which is causing the high reading on the high side and I may have to change the compressor. Whats your opinion?
I own a 2008 GMC Acadia. I bought it new. I have had some minor and major problems with the car...but I love it and want to keep it. Recently the AC began to work only some of the time. While the car was at the dealer for yet another recall in July I asked them to check the coolant level. They informed me I would have to pay almost $200 just to check for a leak....the days of just checking coolant levels are over. Soon thereafter I brought it to my own mechanic and for FREE he spent over an hour looking for a leak and checking the A/C. He stated that the back seat blows cold air while the front sometimes blows cool air. He could find nothing wrong, but it could be behind the dash. As of 2 days ago it only blows hot air! I am furious and astonished to see so many of the exact same complaint here. GM needs to do something! My car has less than 55,000 miles and I planned on keeping it for many more years. Is there a consumer protection group that can help those of us with the same issue. Has anybody out there had this truly repaired?
I am on my second Acadia SLT-1. I bought a new 2011 in 2010 and bought this one new (2013 model) on Labor Day of 2013. I only have 6,685 miles on it and the A/C stopped working on the passenger's side last night. I loved both of my Acadias until last night. I live in Alabama and it is 100 degrees during the day right now and I must have the A/C. We are taking it to the dealer tomorrow to have it worked on. The air on the passenger's side and in the rear are blowing about 15 degrees warmer than the driver's side. This will be the last Acadia purchase for me. I may drive it another year, then trade it in before the warranty expires.
Was the dealership able to make repairs today, fillmore5? We certainly understand the importance of having the air conditioning operating in the hot Alabama weather and we apologize for the inconvenience. Please keep us posted and if there is anything we can do to help, just private message us your VIN and contact information.
Amber N.
GM Customer Care
Marlea W.
GM Customer Care
It appears GMC has had so many problems with this that they should do something about it. My mechanic told me this unit usually last the life of the car...but not on the Acadia, he has seen many of them need to be replaced.
I called G.M., spoke with Lou in The Philippines, and he gave me a case number. Nothing to do with the case number, no help with repair...but I have a case number.
I have owned G.M. my entire life. Not again, when I see all these problems with the same item and no recall or help with repair.
I apologize for this, and we would be happy to look into this further for you. Can you please send us an e-mail to socialmedia@gm.com along with your case number? We look forward to hearing from you soon!
Patsy G
GM Customer Care
They call me back 2 hours later and tell me that its my heater core (coil???) and I'm not covered under warranty. I only have 66,000 miles on the vehicle and the warranty expires at 68,500. Unfortunately, the service person didn't look at the dates and it expired 9 days prior. They then informed me that it was going to be $1800 to repair because they had to tear the entire dash out to get to the part. Since I had made the appt 7 days prior, I asked if they could reconsider since I couldn't get it in any sooner and it would only make the warranty expired by 2 days. The dealership said they would check. They call me back again and tell me that the warranty dept has agreed to cover the labor which leaves me with a bill of a little over $700. It's much better than $1800, however, I still don't feel its fair that I should pay anything since its so close to my warranty expiration date. I'm still waiting on them to call and let me know that it's fixed. It's been 2 days. I'll be requesting my service history report because I do recall mentioning these same symptoms to them 1-2 years ago. All in all, if I wouldn't have an extended warranty on this Acadia, we would've spent over $10,000 in repairs in the 7 years we've owned it which is ridiculous. Worse yet, I just purchased a new RAM 1500 and don't have the extra cash to get my wife a new vehicle. Now we're forced to wait and see what will be the next BIG COST this Acadia brings us. I'd love to stay loyal to GMC and purchase a Yukon in the future to better handle our family of 5, but at this point I'm steering away and may cave into my wife's request of a Honda Odyssey and turn into that minivan family.
I contacted customer service, was provided information regarding my concern, and was given a service request number. After discussing this with the technician, I learned that GMC has not been known to cover this issue unless it is under warrenty (they have also noticed the trend). Unfortunately, I no longer have a warranty to cover this issue. I understand that cars do not last forever, but with good engeneering and a company that stands behind their product, it should last more than 100,000+ miles. Especially if they are mostly highway miles like mine.
The issue was indeed the rear evaporator coil. This seems to be a trend! The technician kindly did not charge me for the freon and knocked off around $100.00 toward the repair (Thank you Meyer Automotive in Seward, NE); however, this issue is still going to cost me a significant amount of money.
I love my Acadia and have even talked a few co-workers into purchasing an Acadia Denali similar to mine. Hopefully they do not experience the same issues. I am unsure what to do. My vehicle is paid off, but I fear I will continue to have to invest money into it and I might be better off trading it in and looking for something more reliable. Any suggestions?
I really appreciate this forum, I hope others can make an educated decision on investing in a vehicle that is worth the money.
I purchased my 2010 acadia a little over a year ago. When I test drove it the ac didn't work, but they recharged it and it seemed to work fine, but like others have said it made a hissing noise. Well a couple weeks ago it quit working altogether. So I took it in today & I'm told they are draining it & putting dye in to check for leaks, I reminded them that was what was done a little over a year ago but was told it was the only way to diagnose the problem. 20 minutes later my car is done & magically no leaks! I'm so disapointed to see others with the same problem that isn't being addressed! So apparently ac is yearly subscription like XM radio at $129/year! Fabulous!
An AC system that is not cooling could still have as much as 60% of its refrigerant charge remaining. At 2.3 lbs. (37oz, 2010 GM Acadia) total charge that means a system that is undercharged by about fifteen ounces doesn't appear to work. Right now we don't know how much refrigerant was left in the system, it might have been totally empty but that's not likely. When a shop charges an AC system and attempts to locate a leak that is that small they are attempting to find approximately .0026 ounces of refrigerant that has leaked in the time that they have had the car. (think of this as a single drop of liquid by volume, except that it is a gas that has leaked)
There are electronic leak detectors capable of identifying refrigerant leaks that small, (2600ppm in this example there are tools capable of detecting very small amounts of refrigerant 100-200ppm) but they are seldom used due to the expense of not just the tool, but the time that it takes to use them. (Junk ones are in the $200 range and truly good ones approach $700) On top of that, the tools wear out and have to be replaced just about every two to three years and that expense is not typically made by the shop, but by the technician who chooses to invest that much into his/her craft. It can take an hour or two in order to carefully search the entire AC system for a small leak with an electronic leak detector, and there is every chance that it might not be located with that kind of effort if the leak is actually intermittent, or only occurs under operating pressures and vibration. Meanwhile an AC service and leak check might pay the technician somewhere between .5hours and 1hour, no matter how much time he/she actually invests.
As far as the emissions repair having anything to do with the system changing from being stuck on full cold and now being stuck at full hot, a battery disconnect could cause the control head to attempt a recalibration of the mode doors and its possible that it just happened to move and complete part of the recalibration process. When the control head detects a problem with the system as it would have when it was previously stuck on cold it should have been generating trouble codes. Once codes are generated the actuator was likely prevented from even trying to move the door until the codes would have been cleared by a battery disconnect.
I love the comfort of my Acadia but it hasn't been the most sound or cost effective car.
this year, just when the weather started to warm up, I tried to turn on the AC. But the light flash a couple times then turned off, i cannot even turn it on. so no cold air at all in the car. i am very disappointed that with 37k miles the AC stopped working, especially seeing so many other people experienced the same problems. Still no recall on the problem.
I am going to take my Acadia to the dealer this week, I don't want to get steamed up on freeway again!
Not sure how much this bill may turn out to be ...
I hope GM can start to address this issue.
My issue is probably the actuator I'm guessing.
Long story short, driver side hot when should be cold, and passenger side cold. All pressure and fan speed is fine, and no smells or doesn't seem to be any leaks.
Just blowing hot air on one side of the car when it should be cold and the other side is cold as it should be.
This is a 2012 Acadia.
Any suggestions, tips?? I would highly appreciate it. Obviously out of factory warranty but do have an after market warranty but I'm sure this isn't covered like most stuff. Does anyone know if this MIGHT BE COVERED? I know it will vary depending on coverage but just curious on some thoughts?
thanks for reading
I am disgusted with this problem and cannot believe that a good brand like GMC would have so many problems on an essential system like the A/C unit! We live in Phoenix, AZ and our temps during the summer require the use of A/C. If this cannot be fixed, we will be forced to trade it in and never buy another GMC again. Total disappointment .
It is not a cheap car and I will be reporting this to the Better Business Bureau, as I think everyone else here should do too!
So great... we have purchased a nice looking car with an air conditioner which is substandard at best. Nice to know that the service manager agrees with us on something.
Oh but wait... the AC stopped working two weeks ago. The warranty for the dealer's repairs are only for a year so we would have to pay for this ourselves (control panel blinks three times) After looking under the hood there is a leak on the pressure hose. It will be really enjoyable to drive around in 103 degree weather this next week. If this is not enough, many of the interior parts are falling off or I have had to replace them. Driver's side window door control cluster, kick plate on the doors hood strut, rear door window controls, cracked plastic on the front passenger seat belt and all buttons on the climate control instrument have worn off.
We cannot be the only people who have had major issues with the AC. I compare this AC to my 2004 Dodge Ram which I could hang meat in because it stays so cold. I have yet to do any AC service on that vehicle.
This is our first and last GM vehicle. GM customer service.... any comments?
When the new manifold hose assembly came in and looked very different from mine, according to the repair man. He said that GMC has fixed the issue by putting a protective layer over that specific area of the hose that was rubbing against some hot part of the engine leading to leaks. I don’t know why there wouldn’t be a recall if GMC has already identified a factory problem and have taken steps to correct it by putting a new cover over the spot the ribs and now has a Leac by it from rubbing against the engine whatever it’s rubbing against so way to go problems .
it from rubbing against the engine whatever it’s rubbing against so way to go problems .