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Comments
He does roofing for a living, and needed a small truck. They ended up buying a Ranger, which the salesman delivered to her home with all the paperwork. All she had to do was sign and take delivery.
I'm assuming that they had the financing all taken care of. But still, not having to deal with the F&I guy? Priceless!
Not sure that would happen these days; just thought I'd throw that out there as an example of exemplary customer service.
BTW, the wife bought a Tempo from the same dealer a year or two later -- not sure if it was the same salesperson.
I swear next time I buy a car the first thing I will say to the finance guy is "I am done buying, if you try to sell me anything more I will walk out and you will lose the sale".
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
Someone will correct me if I am wrong, but often more profit is made on a car in F&I than on the sales floor. It's the last stop to make some more money and I am sure it is one of the reasons for the long drawn out process of tiring you out.
Be nice to F&I, afterall he/she is all one stuck in some corner in a dark office and no one ever really talks to him. *shrugs*
Smile
With the home closing the sale is done and all you do is sign the paperwork.
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
I know there is more profit there (heck they try to sell you 25 cents worth of scotch guard for $250), but to be honest those things really should be discussed during the purchasing decision.
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
If I ever have a car stolen, the abosolute LAST thing I want is the car to be found and returned to me. That is why I have insurance.
Yes, but when you sell or buy a home, typically you have a real estate agent working for a giant cut of the sale price. I'm sure if you want to pay someone 6% of your new car price, you can get them to handle your entire deal. Maybe that is what brokers do.
BTW, as a realtor, when you have a good closing, in that you're not there long other than to sign the papers, we go over everything prior to closing so my clients understand what they will be signing. The worse situation is to have someone come to closing that hasn't looked everything over and wants to read it all right there!
Sympathy on the behavior of some parents. Our kid never would have done that.
2014 Malibu 2LT, 2015 Cruze 2LT,
We don't sell any of that other junk, with a couple of acceptions, because we are a high line store and completing all the paper work still takes an hour or so depending on the transaction.
If someone is fiancing a car and not putting too much down we will recomend the Gap insurance since it is actually a good idea at that point.
Extended warranties for new cars we just mention it but don't push it. For used cars they all come with a extended warranty anyway but we always offer to have people buy more. You would to if you have ever seen the cost of repairing these cars out of warranty.
Obviously a cash transaction with no trade does not require much time or paperwork but that does not happen too often. The two most complicated deals I have done involved several stacks of paperwork. One was a deal that had three trades, all with pay offs, all upside down, all worth in excess of 50,000 dollars and all being traded in on one vehicle. Two of them were personal cars one was registered in the company name and the new vehicle was going to be under the company name of a different company the same person owned.
That was like two folders full of paperwork.
Golic, that is exactly how I feel. If one of our cars is stolen, then just give me some money and we will get a new one. Who knows what they did in the back seat.
You really had guys still trying to sell you
"undercoating, paint sealant, scotch guard, extra warranties, anti theft devices, that insurance that pays out if your upside down on the loan (forget what its called), alien abduction insurance"
Cause I remember those days good. We called her the "rust and dust girl". She was about 7 or an 8 with big "eyes" and she would try to sell you all this crap but I haven't seen that in quite sometime.
I would be thinkin' you guys would be trying to market Gap insurance ... I mean let's be honest, even though they're nice vehicles Land Rovers have the resale value of 3 day old piazza's .. you'd be doing the customer (and yourself) a great benefit ... I'm surprised you guys don't sell Gap to everyone ......
Terry :surprise:
Terry.
Since the warranty has to pay the cost of these same repairs plus generate a profit, on average it is cheaper to just pay to fix your own car.
But a risk/reward calcualation is not as easy as multiplying a repair cost by its probability.
Some things you HAVE to insure against, because the downside is something that would wipe you out... even if the risk/reward is out of whack; case in point is rental car insurance if you don't have any of your own. Overpriced but necessary.
Of course, if you're buying at the Rover store, you'd better be able to stomach the occasional bill, and therefore the warranty money is best left in your wallet. On average.
-Mathias
who carries lots of insurance and high deductibles.
Oh, don't get ME started on dogs.
Our dealership allows people with dogs to come into the dealership and take them on test drives.
I think that is absolutely ridiculous. I've also seen dogs in restaurants (not seeing-eye dogs, either).
LEAVE YOUR DOGS AT HOME.
And on the matter of children - it is frustrating. If you can't afford a babysitter, you can't afford a car. Period.
Steiner's Law of Polite Conversation states that many a dumb statement is followed by "Period".
Not all kids are pests. Mine isn't, for one, and she's perfectly well behaved in public. If she isn't, we're going home at once, and she knows it. Period, so to speak.
-Mathias
A well-behaved child isn't a nuisance at all. I have absolutely zero problems working with parents who have kids with them. But when I can detect that the children are distracting their parents from the business at hand, that's when they need to stay at home. And more often than not, the worst-behaved kids are the ones who are dragged to the dealership with mom and dad. Trust that I am not making this up.
(no period necessary here)
This isn't about "bad kids". This is about bad parents. Parents who let their kids mark up seats with pens, scream in restaurants, etc. I grew up in a big family so I know how hard it is to raise kids, but my parents never dragged us out to places where kids would be bored and irritable.
You sound like a nice guy, golic. I believe you.
But understand that internet sales people work with real jerk customers who will forget the hours of service they've received and buy elsewhere to save $50. It happens all the time.
If car buyers had any, ANY idea how poorly salespeople were treated by other customers they could begin to understand why some salespeople act so callously.
I think dog-and-kid-friendly dealers have a better shot at a sale, but please keep'em under control!
I suspect in our state the boards of health would have a say about dogs in restaurants. I'll call later this morning. I know I'd be leaving loudly so others think about eating with a dog in the restaurant.
2014 Malibu 2LT, 2015 Cruze 2LT,
To tell the truth I don't think I ever had a car where an extended warranty would have been beneficial. Yeah I have had some repairs that would have been covered under an extended warranty, but they cost less than the extended warranty (especially after you consider the time value of money).
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
So here is my question, give us some guidance that a serious buyer can use to get a fair price that won't waste any of your time or ours.
Is it TMV?? I know you want to make the most commission possible, we want to pay the lowest price, but there has got to be a compromise point where you can say, hey if this guy will wrap this up in 15 minutes I accept this.
Or I am just way off base, I guess if you are there every day for 8-10 hours, are you really concerned about wrapping things up quickly?
The best advice I can give anyone is Don't ever go to buy a car on Saturday! The quickest deals I've ever done were when I went by myself to the dealership on a weekday, I had done my homework ahead of time, and I told the salesman up front that I didn't want all the fluff and stuff. And even with all that it has taken more than an hour. Let's be realistic, in researching, shopping, test driving, etc. most of us have already spent SEVERAL hours, so just live with the time it takes once you finally get to the finance people.
I also feel that you should leave the kids at home or with someone - unless they have to co-sign the loan with you. :P Even the most well-behaved children can be a distraction.
And the dog business, that is ridiculous unless you're shopping for a truck and he/she can ride in the bed which I can assure you most dogs prefer. And dogs in restaurants - GROSS! I say NO SHOES, NO SHIRT, NO SERVICE!
30 day tag application
Title application
Power of attorney
Lender Odometer
Trade Title (If applicable)
Trade/lease Odometer
Power of Attorney for Trade
Payoff Authorization
Copy of Buyers order
Drivers License
Lemon Law
Proof of Insurance
Final Check List
Pre Delivery Check List
Privacy Policy.
This is just for a cash deal. If it's financed there would be more.
It takes time. The F&I person should be explaining each document as you go along. Plus, you should be reading the contract or bill of sale to make sure nothing has been slipped in without your knowledge. I've seen contracts with extended warrants, credit life, and other add-ons that the buyer didn't even ask for. Slow down, ask questions, review the numbers. :shades:
*snicker*
My favorite was one form that stated I had seen and signed the previous form!
Anyway, the salesperson did some of the initial stuff (more related to the car, like the PDI forms, etc). before I even got to the F&I guy. So, the whole deal end was maybe 1.5 hours, plus some time to clean out the old car, etc. This was after the negotiating process, which started earlier that day in person and ended later on the phone.
The honda dealer I bought out has a big display board by the door that details how long the process should take. Can't recall all the details, but i think it was 1-1.5 hours to show a car, and 3-5(?) hours for a sale and delivery.
They have all the steps listed. Meet/greet, talk about needs, show the features, test drive, etc.
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
Generally, the broker gets a quote from a dealer and then marks it up several hundred dollars.
As for the used car thing, in most states brokers can't sell new cars because they don't have a new car dealers license. A new car dealer will sell a car to a broker, then the broker sells it to you. Technically, it is a used car when you purchase it.
In most cases, its just a question of semantics. But, in some cases it may cost you some incentives or other benefits.
Do you want etching NO - sign here, here and here.
Do you want 50 year rust protecting *headtilt* its a 3 year lease??? ok, sign Here, and here and initial here.
What if i don't sign???? Are they gonna go AHHA- gotchya $500!!! *scowl*
At that point gap is really not needed.
As to the warranties an complete air suspension failure on a mark II range will cost about 2500 dollars to replace all the bags and related components. And the air suspension on those vehicles is absolutley going to fail at some point they all do. The Freelander's tranny, just too heavy of a vehicle for the size of the tranny, will fail at some point but not necessarily in the first 50,000 miles. Same thing going to cost a couple of grand to replace. The extended warranty on each for a couple of years at 25,000 miles is not nearly that much.
It is just not a good idea to have any of the older land rovers out of warranty. Even the new mark III ranges I would not own out of warranty as expensive as they are to fix even though they break down much less frequently.
Also might be the F&I guy covering himself from his bosses to show that yes he is trying to sell all of this stuff to customers and they are declining it.
The original comment:
Our dealership allows people with dogs to come into the dealership and take them on test drives.
I think that is absolutely ridiculous. I've also seen dogs in restaurants (not seeing-eye dogs, either).
2014 Malibu 2LT, 2015 Cruze 2LT,
He didn't want, or need, any of his kids approval for a vehicle. If he wanted it, it didn't matter what we thought about it.
I can't even imagine what the scenario would be like today with DVD players in a car, and kids crawling all over the shiny new minivan on the showroom floor, screaming how much they want the car with the "entertainment system" in it.
No baby sitter needed. If we didn't behave outside, our butts would have been worse off for the trouble.
As far as paperwork is concerned, I usually agree to the terms, leave a deposit, and come back the next day, at a designated time, to pick up my ride after the paperwork has already been drawn up. Only thing left for me to do is sign, inspect the car, and drive away.