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Comments
I need to find a reputable 3rd party leasing service, if anyone knows of one.
I won't finance with anyone but my credit union. Rarely have they been able to better the rate. And unless they could beat by 1% or more, to me it's not worth doing business with a strange bank that doesn't know me.
When I bought my 04 Highlander, I let them finance me with Onyx, who was bought out by Capitol One and it's been nothing but problems since.
This is a Vette we are talking about. As Terry mentioned, the cost of tires alone would be more than 1/2 that number.
More like a dollar per mile on such a car.
This means my entire cost of driving my junky old cars is approximately equal to the tire cost of a Corvette .
Is this really an accurate cost estimate...or was that an exaggeration?
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Yes it is excessive. Say you pay $500 per tire for the Vette and they only get 50k out of the tire thats still only 4 cents per mile for tire use.
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
You be lucky to get 20k miles out of a set of vette tires before they become unsafe from uneven wear.
that is $0.12 per mile.. Close to $300 just for tire wear...
But, that isn't the biggest thing.. 2300 miles in three weeks? Somebody took that on vacation.. or the service manager lives 45 miles away and used it for his daily driver..
Whatever it was.. you can't come up with any excuse for it... I'd need a good $2K-$3K extra, over actual loss. just to keep me from blowing up...
If I didn't get a satisfactory resolution really fast... I'd call the police..
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I would use him as a last resort.
Not very trusting are you? Do you count the change in your vehicles coin holder before dropping it off at the dealer?
It's not like chumm left her vehilce in a Sears or KMart automotive lot. I would feel comfortable leaving my Vette at the dealership and checking periodically via phone calls. But, to each his own.
"thanks for the compliment, Cosell changed the concept of sports forever"
Agreed...he changed it forever. But, for the worse. Cosell was thought by "many" to be an arrogant, egotistical and self centered man...who made a few racist comments from time to time. He did well as broadcaster for boxing...but he was an embarassment in the Monday Night football booth with Dandy Don Meridith, and Frank Gifford(Giff) He thought he was the know all and end all of all football knowledge...but he understood the game about as well as maybe a high school player. But, if you enjoy being compared to the "Legend in his own mine"(Cosell)...more power to ya.
How are you there psychically? Via brain waves?
You're a talented guy, Terry.
At that point, they usually make a phone call and time isn't important after that.
Still, the biggest complaint on our surveys.." The process took too long".
Most of the time it was THE CUSTOMER who made it a long process!
Don't blame "the customer" for the game of haggling. Let's be honest. You take the price then pretend to go talk to the floor manager, play a game of solotaire then come back with - something no where near the counter-offer.
I agree, if you want to play the "haggle game" you can't sit and complain about that part of the process.
I think the great idea I got from this conversation that I am going to use on this purchase, is negotiate a price and drop a deposit down and make an appointment at a latter date to come back pick up the car and sign all the prepared paper work.
But, the process is part game part result of the litigious society we live in, don't blame the customer. YMMV.
Smile
What I do mind is after doing this, they suddenly become in a big hurry.
As far as making a deposit and setting an appointment, why make it a two trip process? I can usually get you out pretty quickly after an agreement is reached.
Still, it's not like buying a pair of shoes. There is a LOT of paperwork involved!
And, no, I don't play waiting games with customers. I'm direct, straightforward and a down to earth kind of guy.
I had that done to me years ago at a Toyota dealership in California and I walked out!
On another note, can I pick your brain on the Pilot. Saw the Pilot and was impressed with the inside. I am just starting out on my research and comparing pilot/highlander.
Would appreciate your insights on the Pilot. Can I email you off-board?
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
I like it much better where I'm at!
Just so you know, I have one of the highest CSI scores in the store and this is my 11th year in the same family owned store. a large percentage of my sales are to repeat and referral customers.
I'm not trying to pat myself on the back here but I must be doing a few things right as far as customer service.
In a former life, I taught the basics of customer service.
We get everything ready for the customer before he gets here print all forms ahead of time and then they just sign and I go over the car. Still takes a couple of hours since there is a fair amount of paper work and there is a lot of stuff to go over in our cars.
So because we have this multistage couple of day process I have this happen a lot. Someone agrees to a price puts a deposit or in some case I will just take a handshake then the next day or so they try to renegotiate the price. Once you put a deposit on a car that is the end of negotiation.
I had a woman who I had been dealing with on the phone looking for a very specific Range Rover color/options. Our marketing manager called up one day and just happend to have one of those vehicles in national reserve so I got it. I called the woman up and she was so happy she put a deposit down on the car right there no negotiation at all no talk about price MSRP all the way.
She came in a couple of days later whent he car was actually here and wanted several thousand dollars of accesorires added. No, problem we priced them all out had parts discount them some what and of course a discounted labor rate and then we absorbed a little bit of the price as well as a discount on the car. She was so pissed that she started yelling and demanded a refund of her money right away that we were overcharging her on the car selling it to her for MSRP.
Was completly useless trying to explain to her that one she did not negotiate anything at all and secondly, more importantly too, we had discounted the car since she was getting over 5000 dollars of accesories for a little less then 3000 dollars.
Deal fell apart right there.
good story there was this guy that came on the lot, a few comments were made at the desk cause he looked wierd, had this crazy blue hair all sticking up and chains hanging everywhere, tattoos ect.. well some of the comments were made like, ya right he is not going to buy, or hey "joe" not his real name, why dont you go show him to our used car lot, few laughed, well our GM of all ppl heard what some of the guys were saying and he said, think what you want gentlemen but that is a customer like any other, he himself went out there and talked to the guy, next thing you know, he came in with our GM and passed the guy off to another salesman that was not saying a word and was finishing up on a deal, the guy ended up buying a accord hybrid for well over msrp, with $13,000.00 down. he new what he wanted and came in, but because a few guys wanted to hang out and talk about him and sorta make fun of him, none of them got the deal. It is all about customer service
Trying to "catch" a customer playing a game with their watch (when they might really be short of time) is not professional behavior, IMO. It might be fun, but it might also piss off the customer.
I think you may have me confused with someone else.
*that "way" is me deleting them. It is not, nor should it be construed to be, magic.
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hey look I spelled "Breaking" the right way
Sorry it just sounds like you don't want to be bothered unless you see a sale right away. Sensitive to your time and not to the wants of the customer is more like it.
Everyone you talk to and everyone they talk to about you and/or your product is a potential sale. You start thinking they are wasting your time the customer will pick up on it and it will hurt you.
I was in retail sales for a while and took a location that wasn't suppose to do anything (that companies siberia) and blew away all projections. We didn't do it with the attitude you presented.
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
Just curious why do you want to know how long it takes chase to pick up the car?
On any given Saturday, which I would guess is the busiest day of the week for any dealer, what is the ratio of salespeople to F&I staff?
If the ratio is 4:1 or 5:1, what happens when the salespeople start closing deals and the customers have to wait for the F&I person to become available? Yes, once you get into the F&I office it doesn't take too long to answer the questions and sign the papers, but the time spent waiting can drive some folks crazy.
Does that happen often, and, if so, what does the dealer do about it?
I'm a customer, just like lots of folks here, and I'd LOVE to have someone treat me like Isell said he would. If I'm in a rush and you can't fit everything in, then tell me so. I can't tell you how many times salepeople have held me up at dealerships for HOURS with absolutely no explanation. Last time we leased a Honda for my sister, it took us 5 hours AFTER we agreed on a price to complete the deal. It wasn't until we got to the F&I office that the F&I person told us he was by himself and had a line of buyers. The salesperson, for some reason, couldn't tell us this and just kept stalling us with BS.
As far as this "every customer is a potential sale" attitude, this is what can aggravate me, as a customer. I respond to a salesperson who is considerate of my time, my questions, my concerns, etc. The ones who will do anything to make the sale are the ones I want to strangle.
'11 GMC Sierra 1500; '08 Charger R/T Daytona; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '08 Maser QP; '11 Mini Cooper S
We all have our jobs to do. We have chosen them and must deal with the consequences of that. I try to treat everybody with the level of respect that I would my own mother. Occassionally when the same level of respect is not returned, I might not be so kind to people.
Bear in mind that we are accused of lying, cheating and stealing every day. I don't play games with my customers, and I expect the same in return. Unfortunately, it seems that it is perfectly acceptable for a customer to make up stories when they are trying to get a deal. Chances are we have heard them all before and don't really believe what you are saying.