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Refer to post number 86 of this forum, I think you will find your answer there.
JMJK
If they have fixed the problem, they have not issued a TSB or notified Service Departments at local dealerships.
Drive over 2 sets of speed bumps on our block twice a day at a minimum, at times I bottom out the shocks and still smooth and silent.
From where I sit, unable to investigate but from your descriptions, it does sound like a strut has lost torque or bushing is not properly seated.
We have no problems with the car, we love it still, and would buy it again. I feel fortunate as this particular vehicle we did not test drive as it was on the showroom floor. We did drive 4 different Azera's at 3 different dealers and did not once notice a clunk. I listen for such oddities in a car, anything out of the normal operational noises.
I'll be watching this thread and listening closely for out of whack noises.
Don
We now have the official Hyundai stance. They refuse to fix the vehicles. Period.
Time for the lawyers, Hyundai has given me no choice.
Don
Don
It sure sounds like great news. Hopefully your service manager was referring to the AZERA and not the Sonata.
We're all hoping & praying with you. Thanx for letting us know.
The local dealer installed two new REAR shock absorbers on my '06 Azera this morning. As expected, the front suspension noise is the same as before. I will have to continue to play their game and return to the dealer with my origial complaint.
I had my first opportunity to look at the underside of the car and was impressed with all the attention to detail concerning how it is designed and assembled.
I'll keep the forum posted about the suspension noise.
I don't know if is due to the tires "wearing in" and correcting out of round or the struts loosening up.
I try to maintain air pressure at 30 psi.
The other thought is that I'm getting too old to hear the noise and feel the rattle.
Newguy6:
Sounds like great news to all of us who have the dreaded clunk. I will be waiting to hear from you again, hopefully with the news that Hyundai has a solution to the dreaded clunk.
Did your service manager indicate to you when we might be notified of a solution?
JMJK
No, he didn't give me a date, all I can do is hope it's soon.
However, if the really do have to "re-engineer" the struts I would guess it will be while. Meanwhile all of you keep after your service people so they don't forget us. We are supposed to be driving a "luxury" car not a lumber wagon!
link title
----------
CHASSIS
06-50-013
DECEMBER, 2006
TIRE AND WHEEL VIBRATION AND RADIAL FORCE VARIATION
THIS BULLETIN SUPERSEDES TSB# 01-50-008 TO INCLUDE ADDITIONAL
INFORMATION.
NOTE: Each wheel and tire assembly is precision balanced and force match mounted before the vehicle leaves the assembly line. Dealers should not alter the dynamic balance of any wheel unless a customer describes experiencing a tire/wheel vibration condition.
DESCRIPTION:
A customer may describe a steering wheel vibration or "shimmy" condition in the vehicle. Sources of vibration/shimmy may be from the following conditions:
1. Wheel and tire assembly out of balance
2. Wheel out of round
3. Tire assembly stiffness variation (Radial Force Variation or RFV)
RFV (Radial Force Variation) may be defined as the amount of change in stiffness of the sidewall and footprint when a load is placed against a tire.
Wheel and tire assembly imbalance should be addressed first because it is the most common cause of vibration. A well maintained off-vehicle, two-plane dynamic wheel balancer can accurately correct this condition.
If a vibration or shimmy is still present after an imbalance condition is corrected, any out-of-round condition of the wheel and force variation of the tire must be addressed.
NOTE: All of the above conditions may be addressed at the same time if equipment is available such as the Hunter GSP 9700, which is a two-plane wheel balancer.
----------
More on the site linked above...
link title
... which may or may not be all that helpful as I believe the Azera uses a double-wishbone front suspension...
I used to be an aircraft mechanic with a lot of auto repair experience also and I doubt the struts are the source of the clunk. If the struts were the source of the noise, one would think they would make the clunk going over any bump or pavement irregularity and they don't. It takes a pretty good jolt to cause something to rattle. My noise is also more pronounced on the passenger front side. To me it sounds more like the sway bar bushing attachments to the sub-frame. If you look at the on-line parts catalog, it looks like these sway bar bushing brackets may only have one bolt holding them in place. Has anyone else looked at these?
My car is coming up to its first oil change soon and I'll be looking at these sway bar attachment points when I'm under there.
I called the dealer and said I had the same front end noise as before. Replacing the rear shocks did nothing.
Service writer said Hyundai is aware of the problem and they were not going to replace any front suspension parts until the factory came up with a fix. He had no idea when this might be, time wise.
Have you advised Hyundai Consumer Affairs of the problem and received a file number.
Is the Consumer Affairs aware of the rear shock with no improvement, and the position of the Service writer that they will do no more until a "company fix" is issued?
What if the factory does not come up with such a fix?
Are you screwed, or does the "lemon law" come into effect?
It has had the "clunk" since day one. I have a file number and and now on first name basis with service manager, I'm sure I'll get a christmas card from him. The reason for this post is that beginning this past week the clunk is not nearly as noticeable as it once was. If I was taking delivery today I don't know if I would even report the problem. Maybe it will totally go away on its own. I can still tell it's there, but for the first time since we took the car home I actually enjoy driving it. Maybe there is hope after all!
Don
It ts admirable that you are so trusting a patient.
In my opinion, when one purchases a TOP model of a manufacturer they should expect that product not have a defect that goes unresolved for many months. The company ( not the local dealers) have been totally uncooperative in dealing with consumers pertaining to this problem. The dealers have also complained of the little company support.
No one knows for sure if this is not a safety issue. One should not be expected to wait months or years for the problem to be resolved.
The Camry and Altima are not newly introduced flagship models, and we as consumers did not purchase those models, for whatever reasons. Carmy has been selected as the Motor Trend " Car of the Year"
That being said, my "clunk" has been diminishing as well, with almost 13,000 miles and almost one year of service.
At 3200 miles, my clunking is not yet diminishing, although the pulsing in the steering wheel as a result of the wheel balancing issue is much better but still present. I suspect it was a combination of flat spots on the tires and the wheel balancing.
I'll be bringing mine in for an oil change in 2 weeks....I'm curious as to what my service manager is going to do when I mention the clunking and the wheel balance issue (at least this one has a TSB issued). I'll let ya know.
Enjoy your holidays!
Definitely that and the possibility that we in the U.S. may have unrealistically high expectations regarding Hyundai QC. Korea is not Japan (though Toyota is now warily looking over its shoulder at the increasingly potent Hyundai automotive juggernaut).
Hyundai is a hugh congolmerate haedquartered in South Korea.
South Korean manufacturers have been supplying the US market in consumer products for many years.
It is naive to believe that a company of Hyundia's size and stature is unaware of the buying habits,requirements and quality standards of the US consumer.
If there is a problem, they should deal with it in a timely fashion. Remember that this problem has been reported by some owners since the car was introduced, one year ago.
When they come up with the "fix" for the Azzy I will be on line for it.
If you are enjoying the Azzy in every other aspect, then have fun with it and enjoy it. It's what it is, not a sport sedan but an entry level luxury "boulevard car" with incredible inclusive options, excellent warranty and a price hard to beat. As an aside my Sonata is 11 months old and my Azzy is 4 months old and not a single squeak or annoying noise. I never had that even with my Acura TL's.
As with the Sonata, I am sure that when Hyundai has the right answer it will be presented to us. Meanwhile let's all enjoy the upcoming holidays with family and friends.
Don
Don
If the person on the forum reported correctly,the information passed to his Service Manager, was not shared with all managers. My local dealer"s Service Manager has not been advised of such an impeding replacement, nor has he received a TSB indicating that this fix" was upcoming.
RE: 184
My clunk has not diminished, in fact it has gotten worse and I have contacted my service manager.
It took me about 2 weeks of careful examination and listening before I was sure, none the less I am now sure about it.
I call my service manager every week (like clock work) and he has not seen or heard of an impending TSB.
I also received another letter from Hyundai Consumer Affairs. I have scanned it but am at a loss as to how to post it. When I figure out how to post it I will do so - I have a lot of comentary regarding the letter.
JMJK
Don
I also believe that most of these posting are about Azeras, not Sonatas. I do not believe that they have the same suspension systems.
Don
If the company is not aware of the nature of the problem. how can you be sure that there is no safety issue. I would not want to be the first person to experience the loss of control situation that you describe, nor would I want to hear on anyone else having that happen.
Should that situation happen, I'm sure that the company would be quicker to resolve the issue.
As I have reported, I have had my car for almost one year. Although I don't believe that the danger is great,I'm not sure.
Just how long is a "little patience"?
Not all people keep cars for more than several years, and they should not have to wait until they are ready to change before the fix is made.
A little off the point, but when I ordered my car in Nov.05, I was told by the salesperson that the car had a feature included, which was "tilt in reverse" for the sideview mirrors.
I picked up my car and did not check the operation of the mirrors. I read the owner's manual which told how to set the mirrors. They would not work. Took the car back to dealer who unsuccessfully attempted to correct the problem.
After two trips and having the dealer contact corporate, they were informed that Hyundai had eliminated the feature from the Azera.
The company "fixed" my problem by sending me a new owner's manual that elimininated mention of the feature.
Great fix!
"Yea, my service invoice says customer complains of suspension noise below 40mph, and then on another line, says warranty fix in progress from manufacturer".
What more can you ask? It is being dealt with and as I have said PATIENCE folks!
Kindly ask your dealer exactly what or who was this source of information about the imminent fix.
The Service Manager at my local dealership cannot find such information.
The name and phone number of the Hyundai representative might prove very helpful.
Thanks!