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I also bought my SL from Freehold Nissan last year. Every time I hit a pothole or drive on a bumpy road I hear a click coming from the third row seat.
Please keep us informed when DCH has successfully fixed the rattle for your Quest. Thanks.
A word on what Bowke28 stated above, ..."so i guess they gave you a best-case scenario. they are not lying or anything...they are just not giving you the whole story."
Technically speaking, and as Congress stated back in 1983, "Failure to tell the whole truth constitutes a lie." I am not trying to split hairs. But if someone only told me the optimistic dates of 6-8 weeks (which appear to encompass the short & long dates, and I got delivery in 12-14 weeks I would rightly feel deceived, especially if the dealer knew this was a very real possibility. Sounds like a person there would be trying to salvage "the deal" at the expense of the customer.
Maybe if the dealer were frank about delivery schedules customers would not need to find alternatives choices, especially considering information, like what is available here, is somewhat available.
link
Steve, Host
To get the exact items that they are fixing, I believe this website will gvie you some information:
http://nissanhelp.com/News/Quest%20Satisfaction%20Initiative.htm
Well, we decided to bite the bullet, yea lose a bit of money, and we traded in our 2004 Quest SL for an SL with the skyview roof. We plan on keeping the van for a long time and felt it was worth getting what we really wanted. The rattles appear to be gone, though we are still dealing with the silent radio and the transmission issue. Both are supposed to be solved soon.
Anyway, last week I recieved a letter in the mail from Nissan referring to our first Quest, which according to the vin# was the 3,083 one built. The letter explained the recall for the airbag sensor and the recall for the door that was opening while driving. that was the first part of the letter. The second part of the letter went on to explain the Quest customer Satisfaction Initiative, what it covers and the time period in which the repairs would be made free of charge. Perhaps this is the letter the Automotive News article was refering to.
when you go on a car lot, you run away from salespeople, dont you???
And yeah, if I'm just kicking tires, I run the other way on the lot. I do my buying by fax or email. I like to have the puffing in writing :-)
Steve, Host
phillipm1: The dealerships and service departments do know about this initiative. You will get a letter by the end of the month that will explain what items your Quest qualifies for. I believe Nissan is referring to this as an upgrade or service initiative rather then a recall. As long as they fix it, I can care less what they call it. it seems to address all the items we on this board have complained about sans the transmission/acceleration issue. Supposingly, tha is coming down the pike.
So I applaud Nissan for their efforts and for stepping up to the plate. It would be nice if they gave us an extended warranty on the vehicle. Sort of the icing on the cake. But I can dream.
www.autoweek.com
Steve, Host
I have a SE with Nav. I read through the manual and can't find a way to mute the voice guidance, if possible. Right now we can't use the Nav when the kids are napping in the car. The voice is still too lound for them, even we set it to a soft volumn already.
Any help please? Thanks!
jb
Steve, Host
Steve, Host
In regards to driving, I feel that it handles very similar to the Honda. I believe they are both a drivers van and inspire a sporty driver oriented experience. They feel in contact with the road and offer nice feedback, giving the driver confidence. I didn't like the Grand Caravan and the Sienna's handling as they felt as if they weren't in contact with the road and offered little driver feedback.
Cheers.
I just took my van in for the "customer satisfaction" fixes and hope to have the rattles fixed, which were my biggest concerns.
Yes, the "differnet factor" was important. It's an attractive vehicle if you like contemporary style.
Apparently Karl has hated center consoles for years so I doubt we're going to change his mind, but you're welcome to try:
Letters to the Editors
Steve, Host
http://www.nhtsa.dot.gov/nhtsa/announce/press/pressdisplay.cfm?ye- ar=2004&filename=pr34-04.html
NQC
Thanks.
Looks like some in here were quoted....
Steve, Host
We love the exterior styling of our Quest. I don't think the styling has gone too far as we enjoy 'not' driving a jelly bean car. So many of the vans just blend in and are so anonymous. If I had to drive a van, and I do with three kids, I wanted a vehicle that stood out from the crowd, got noticed, and represented something different. All our friends, that drive other vans/suvs, love and envy our van. The three comments we hear over and over from them are, I love the way it looks, its really powerful and handles like a car, and, it sure is quite.
I think there are several issues that are preventing customers from looking to Nissan for a van.
1) Advertising - I don't think that Nissan did enough to tell the world that they now make a full size, one of, if not the largest, stylish van. They didn't convey the 'I want it and have to have it' mentality to the family genre. They seemed to chase after Carrie Bradshaw, Samantha Jones, Charlotte York, and Miranda Hobbes of Sex and the City (HBO). The 'real' moms know that there is much more to a van than sophisticated sheek, which was heavily advertised. It is about functionality, usability, utility, all of which this van has, but, isn't conveyed to the potential customer. Read the articles and you'll soon realized that even many automotive journalist don't realized the the second row seats in a Quest fold flat. Most articles give credit to the DaimlerChrysler vehicles as the only vans with fold flat second row seats. What about the fact that the Quest has rear vented disc brakes. I don't think any other van has that, but, have you seen it marketed anywhere?
2) Inventory - Most dealers have fewer than 10 vans on their lot. A large dealer in our area currently has 6 of the same color on the lot. Why not try to ensure that most dealers have at least a choice of colors and models. Look at the DaimlerChrysler lots, they are full of vans.
3) Interior - Many of the interior colors are way too light for family use. Family's look at the carpet and seats and image that spilled chocolate ice cream and how easy it will clean up. You don't put light great carpet at the front door of your home, so, why would you want it in your vehicle especially if you have children. The center console, wow, what a controversy here. I think it could be improved with larger buttons. With larger buttons and larger text on the buttons, you could find the appropriate button quickly while driving. Also, the OD off button needs to be removed from the shifter. Maybe place that on the dash, afterall, how many people really use that on a regular basis. The angle of the console is one in which a woman with long fingernails would respect. You push all the buttons with the pad of your finger, not the tip of your finger. We have never really figured out the need for the joystick control, it is seldom used except during initial setup/preference changes.
4) Dealer training - Nothing bugs me more than a salesman that doesn't know what he is selling. I am an automotive enthusiast, and know my stuff when it comes to cars and I don't even work in the automotive industry. I enjoy quizzing the salesmen/dealerships, and am always amazed at the lack of knowledge many of these folks have. If this is your primary job, shouldn't you be required to know your products inside and out? If you knew this information, wouldn't it be easier to sell the vehicle?
Autoweek quoted my post in the number 1274 in the Chevrolet Uplander/Pontiac Montana SV6/Saturn Relay/Buick Terraza discussion!
Do I get any prize, reward, or just 15 seconds of anonymous fame?
:-)
Steve, Host
Steve, Host
" Moms have changed. Shouldn't the minivan." Mom's haven't changed that much, have they? One thing is for sure, what mom's need out of a mini van hasn't changed. The Quest makes the things mom ( and dad ) need from a mini van far easier than ever before. This fact is over shadowed by the emphasis on styling.
" The Quest doesn't forget that mom and dad are lovers" I'm not kidding. This was an add in the car magazines. I saw it in Car and Driver. I guess this was suppose to appeal to us one track mind men. My wife and I have figured out what we can do in the back of the Quest with kids at my parents and the third and second row folded flat with out an add trying to tell me. Besides, that is not why people buy mini vans. I was, however, amazed by how much a could fit in the fan with all the seats folded flat and that I didn't have to remove any of them.
There was another one trying to sell sex between mom and dad. It was a t. v. commercial with a Quest sitting on the beach on a moon lit night. Mom and dad romantically sitting on the beach. I don't remember the slogan.
"Passion Built It. Passion Will Fill it Up." I did like that add.
We subscribe to Parenting magazine. The Quest was release July 2003. The very first Quest add showed up in May 2004 11 months later. I'd think a magazine like that would be one of the first places they'd advertise. In that 11 months Toyota, Honda, Kia, Chrysler, Ford have all placed ads. They are now emphasizing style and safety. Perhaps this is a sign of a shift in advertizing. One say's " Safety first. With style one millisecond behind." The other is " Safety and Beauty. Finally, a minivan both sides of your brain can agree on."
Minvan buyers have traditionally sacrificed style for functionality. It is obvious that the Quest is uniquly styled. EMPHASIZE the functional aspects of the van and perhaps consumers might come around. I think Nissan should be patient.
I just noticed lately seeing more Quests on the road here in Jersey City, NJ, in fact a couple of I've recalled being either behind or in front of one in a stoplight.
Long time ago I mentioned in my post that Nissan didn't seem to be doing a good job on advertising the Quest, I think it has proven to be true. They should use quotes from car magazines too, my favorite is from Car and Driver which goes something like this "The Quest manages to be a rarity in the minivan realm-it stirs up emotion".
You will feel that the moment you take your first drive.