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Go on-line and research this issue, see if there is a TSB on it. If they know your van has a problem and you keep going back and they can't get it right, check your states lemon law.
The right bucket 2nd row seat, I screwed up in a different way. While trying to figure out the operation of the rear-wheel latches, I ended up locking them both -- but the seat isn't attached to the floor! After this, I was able to attach both front-wheel latches to the floor, but the rear-wheel latches will not attach to the floor because they are already closed/latched and when I try to lower them onto the bars on the floor they just bang on top. I.e. they will not open back up so they can be attached to the floor.
Can anyone help me by explaining how to un-lock the rear-wheel latches so I can get these seats installed and avoid a trip to the dealer for something so silly? I'm no engineer, but I'm also not a moron and I could not find any way to get these latches to un-latch. The rear strap releases the front latches, but not the rear latches.
those cross-piont screws can come loose".
I got the LX because I didn't want extra electric problems,
but now I have to worry about the screws? And guess what? if a screw was missing my dealer shop would have to ORDER it. A simple screw. These Vans are CHEAP.
Our 2006 EX with power side doors & liftgate has 11k miles and no problems so far. The doors are quiet, no highway speed shake, etc etc. We are thinking about selling it to 'downsize' in terms of overall cost of ownership, even though the van has been a real pleasure so far.
Happy 2-time Sedona owner here...
Same comment about wind noise coming from right passenger side front or sliding door, can't tell which. Twice in for that problem.
Many smaller problems at the beginning after June 28th purchase. The van itself drives great, gets wonderful gas mileage, comfortable, etc. However, I fear each time we drive that something else is going to happen to it.
I ask because these people sound either incompetent or purposely trying to avoid a warranty repair.
If you have heat on the left side, and feezing cold on the right side PLUS hot air from the floor, it seems logical enough to me there is an issue which they should well be able to simulate in their heads as to what the problem is. If they cannot do that, they don't know the vehicle at all which should tell you something.
Now, it's possible they have a very good idea what the problem is, but they must remove a good part of the dash to get to the problem sub-system.
Hmmm.
I feel if KIA was interested enough they would have suggested that I take it to another dealer who would LEND ME A CAR TO GET HOME IN so they could check it out. They have a lot to learn about true Customer Service.
The dealership here called KIA who told them no one had reported a problem like this before. Maybe they don't live in HOT (VERY HOT) COLUMBIA SOUTH CAROLINA. I have been made to feel like a fool for complaining about this. I didn't appreciate that at all!
Thanks for the input. Carolyn
chances are there is a box or compartment where hot and cold and outside air are blended with a damper arrangement before being distributed, and therein may lie the problem.
google it.
you might even find someone else is having the same problem as you.
now here is a suggestion: i presume you'll be driving somewhere and it will happen again. do not shut off the car, do not drive to your destination (or past GO to collect 200), be willing to be more inconvenienced... you don't have many options - drive immediately to the dealership with the problem present (and keep the car running when you get there...DO NOT SHUT IT OFF) and ask for a tech to get in the car and witness the issue first-hand, preferably the master / senior tech in the shop.
be calm, assertive and re-assuring. tell them you know they can fix it, you expect a loaner, and ask them when to come back and pick it up.
Thanks!
Eder
My dealer, Galeana Kia in Columbia, SC cannot fix anything we have taken it in for. We do not have another dealer anywhere near. One in Charleston was willing to try to fix it but said we would have to leave it a couple of days. That would mean driving 120 miles one way, paying for a motel or driving another car 240 miles RT and then again to pick the van up. Does this suck or what?
now you may want to do some sleuthing yourself. you are pretty sure the problem exists at the interface of the sliding door and the pilar. is there a rubberized seal that goes around the door? look at it carefully and compare to the otherside.
maybe it's gotten krimped or pulled out of it's track or something else is interfering with full closing of the door. it seems you'll have to do a little of your own investigation and bring it back.
good luck.
First we bought it brand new April 2007, at 2000 miles the cooling was slapping the shroud, then on our vacation I had to have the fuel pump replaced in Catersville Georgia with 3800 miles on it(the worst service and parts department I have ever seen, long story :mad: . Anyway and the the biggest issue is the headlight dimming out under 40 mph while off the throttle. I it so annoying in city traffic because at high speeds it doesen't do it. The third time at the dealer I was told by them, kia engineers, and kia HQ that they areaware of the problem but no fix. They said there a thousands of these vans with this problem but won't issue a recall because they said they have no fix and not enough complaints yet.
I really made a mistake by buying this van, at 7000 miles we have had it at the dealer 6 times and 3 times for the same problem!! I am trying to sell it but it does not
Please let me know if any one else has this trouble
THANKS!!!!!!!!!!!!!!!!!1
My air conditioner is still doing it's own thing...getting hotter on the driver's side than on the passenger side and blows warm air when the AC is on. It mainly does it when the dealership is CLOSED. I got it there once before and made them sit in the car and feel it. They said, "Well, you have it on 72 and it is over 90 outside so it won't cool!!! Can you believe they think we are that stupid? Good grief, it cooled on the right side but not the left!!
The standard answer is "Well, we can't duplicate the problem".
As for the wind noise on the right rear, they say, "Well, this is just the nature of the beast." I am really mad about this. The KIA was such a good deal financially, but I totally understand why now. I need to rent an apartment in the service dept so I don't put so many miles on it driving back and forth between them and home.
I first notice a problem at approximately 18K miles. Suspension felt like it had weakened but it was nothing I could put my finger on. At approximately 24K miles it sounded like the van was bottoming out, especially during turns. Thought the problem was likely strut related. However, was told when I took it to my dealer that it was a problem with the sub frame bushings and they'd have to order and replace the entire subframe. Was told that mine was the second 2006 that the dealer had to replacer the subframe on. Mine had 27,113 miles on it when the subframe was replaced.
I've written Kia to report the problem and express concern that this is a repair that potentially could have to be made several times unless they've began using more durable bushings. Also ask for assurance that they'd cover the problem if it occurs again - even outside the warranty.
Will update my post when I hear back from Kia.
Love my van - this is the first problem I've had, but it's a potential biggie
having a sub-frame go, that seems a bit different, like they were using inferior metals that either corroded (rusted), or fatigued under stress and bent and/or fractured.
i suppose if the bushing materials failed and you had metal on metal contact, then you'd have to have particular elements replaced, like perhaps a sway-bar or a wheel arm or something like that.... but not a whole sub-frame.
there is something about your description that causes me confusion and no-doubt may cause others similar confusion. :confuse:
your report could help others if you were more specific. was it something in the front or rear-end? were was the problem? did you see what failed? do you have the wording from your service record?
it may help other owners to know what to be vigilant about.
I called a dealelrship in Charleston, SC and they said if I could leave the van for a few days they would work on it. The problem is they are 3 hours away meaning we would have to drive down then home and back again to pick up the van. That may be the way we go because it is so frustrating.
The Kia dealer here has fixed absolutely nothing we have taken the van in for.
I called a dealership in Charleston, SC and they said if I could leave the van for a few days they would work on it. The problem is they are 3 hours away meaning we would have to drive down then home and back again to pick up the van. That may be the way we go because it is so frustrating.
The Kia dealer here has fixed absolutely nothing we have taken the van in for.
Paperwork from dealership reads:
Customer states when driving over bumps the front end sounds like it is bottoming out
Subframe bushings loose
Replaced subframe
I'm not mechanically inclined, so know nothing about bushings. Didn't realized until I read your response and dug out the paperwork that it stated the subframe bushings were loose. Service manager told me when they initially diagnosed the problem that it was the result of worn bushings. Worn, loose, whatever - they had to replace the entire subframe. Part number is 62405-4D100, Noun is Crossmember Complete
I did not see the replaced part.
but your whole sub-frame was replaced... and that is interesting. perhaps i have the wrong idea what a sub-frame is.
to me anyway, it seems your work-order isn't very descriptive or complete; to me the damage or the problem or whatever was much more extensive than one or more bushings.
I DO LOVE THE Van. The steering is tight, which I don't like. In fact what is it with the HUGE DIAMETERS in the steering wheels these days. It is truly uncomfortable and not only the Kia, but all other minivans I have driven.
You get a lot of car for the money; however, the stress of trying to get anything fixed on one is really not worth it. I wish I had selected Honda or Toyota instead.
The air noise on the right side of the van somewhere along the post between the front and back seats continues and actually seemed worse after I took it in. It only could be heard on the right front seat side, but now I can hear it when I drive!
Lordy, Lordy. I know I will never buy another one.
Mechanically it runs good and gets great gas mileage for such a heavy van. There are so many extras I still don't know about all of them. I have to get the book out and find out what some of the little icons on the dashboard are.
I know this is more a dealership problem than it is the vans fault.
At least this past time I got a NICE service advisor who wanted to help; HOWEVER, he has no control over the mechanics, etc.
There is NO WAY I will ever buy another one NOR will I recommend a KIA to anyone.