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The amount of reimbursement depends on the degree of loyalty to Honda. A first time owner who is saying that this is their first and last Honda will get a lot less, if any, help from Honda, than someone who has owned a dozen of Honda products. Because they have exibited their loyalty to Honda brand, and will probably continue to be loayl Honda customers.
I for one will never buy another Honda (even my Honda Outboard is a lemon!) Honda has demonstrated a complete lack of customer care and their inequitable response to different customers is a disgrace.
Good luck selling your Honda though - it seems word is out because when we put purs up for sale the offers were well below Kelly Blue Book, despite the fact that ours was clean, well kept and had ALL the service records. More than one person asked about the A/C and we had to prove it had been repaired.
I did have my compressor repaired by Honda, it was frustrating process to say the least, but I will continue to remain loyal to Honda.
I do however believe it is time for Honda Corporate to step in here, for their own best interest. They need to make some decisions regarding this problem and what will be done for people across the board, rather than letting dealers or representatives pick and choose who gets help and who doesn't. This method right now is just not working and causing a great deal of frustration amoung Honda owners who do dicuss issues on forums such as this one.
For those of you continuing to have a problem having this taken care of ... recommend that you deal directly with Honda Corporate. Continue to write letters and call, and don't give up. Good luck
I have had my entire A/C system replaced, every nut, bolt, tube, etc. If I have problems in the future I'll deal w/ it at that time, or should I say Honda will deal with it at that time. I am glad, however, that they made good with this. And it didn't even have anything to do with how many Honda's I had owned. It has tought me to research issues and not just take the dealer's word at face value though.
In my post #669, our local dealer finally agreed to have "Honda" pay for the parts for the installation of our 3rd a/c compressor.
We had been awaiting a reimbursement check from Honda Customer Care (Corporate) for the 2nd repair on our rear differential. Something fell through a crack between the dealer and corporate (whom we'd had to calll to get any monetary satisfaction). We rec'd a message to fax Corporate Customer Care our proof of payment. I took that opportunity to include a lengthy "I Love My CRV" letter with the fax explaining our having to replace our second a/c compressor after only 23K miles and ONCE AGAIN having to pay for the labor ($534). I pointed out that this was our first Honda, but enumerated the members of our family who were Honda customers. I also mentioned the number of complaints about the a/c I had read on the Internet. I requested compensation from Customer Care and rec'd a call back on my answering machine that we'd be getting the check for the rear differential repair and that the a/c would be considered. By the end of the message, we were told the amount of the check to expect and it included the labor for the installation of the third compressor! The check arrived yesterday.
So, with some tenacity and letterwriting, we got Honda to stand behind their product. It took time and patience, but we got satisfaction. Just wish we'd been smart enough to request reimbursement for the replacement of the original a/c compressor labor.
I do believe that Honda Customer Care does "care." You just have to let them know your problem as well as what you like about your Honda. I'm not thrilled with my local dealer as a result of my a/c and rear differentail experiences, but I have the choice of doing business with other Honda dealers within a reasonable distance.
Good luck to all of you who have rear differential (see my post under that topic) or a/c compressor problems. Call Customer Care if you don't get satisfaction locally. With both the rear differential and the second a/c repair, we eventually didn't have to pay a cent. A phone call to Honda Customer Care is worth the time and effort.
Now I'm a "Happy Honda Honcho"!
Hopefully you realize any vehicle can have problems. How the manufacturer deals with it is what is important.
I recall reading a letter in the local auto column about a Volvo owner whose AC went out a month after the warranty expired. He received no assistance.
Chris
I called Rock Honda in Fontana, CA, and they said bring it in first thing in the AM. They replaced the whole system, under warranty, while I waited. The second one failed about 13 months later, and Honda West in Las Vegas, NV, replaced it again under the original warranty. That one failed last summer, and they replaced it again under the extended warranty. This was the only time I paid anything for it and I paid under $200.
While it is certainly inconvenient to have the A/C fail in the desert, my Honda dealer has been exemplary in taking care of my problem. My only concern now is that my service rep has left the dealer, so I'll have to renew my relationship with a new rep. I'm confident it will work out.
Now, about the three cracked steel wheels in the last 60K miles...
Garry in Vegas
Rather than spend another $3k, we have traded the CR-V. An analysis of our repair costs show that after these vehicles hit 90K miles, repairs increase - we replaced the catalytic converter (92K miles) and the RE Vibration stabilizer (97K miles). There definitely seems to be a problem with the oxygen sensor as well - we replaced it at 121K miles (at a Honda dealership) but still see the engine light on. The service tech said that there is a second O2 related to the cat converter and its replacement will help... All in all we have spent $5K+ since we hit the 90K miles fourteen months back.
If anyone needed my $.02, I would say consider trading your vehicle (especially if it is a CR-V and you rack up miles at 25K+ a year in Florida) once you hit 90K miles...
Long story short, what did you all have to pay to just get that confirmation of a compressor failure? Am I just being too paranoid of getting ripped off?
1) Call Honda America Corporate and get a case #. State your case simply and diplomatically. Your tone can make or break the deal.
2) Write a letter, stating the situation, but start off with how much you value being a Honda customer. If you have bought Hondas before, tell them so. Tell them how you are grooming your kids to be Honda customers. If you get your car serviced at a Honda dealership, say so. (By the way, your "history" with Honda - former purchases, service record, etc will factor into their decision). But after you butter them up, tell them how disappointed you are that this would happen to a Honda vehicle, but that you are confident that they will maintain their reputation by helping you with this. Diplomatically point out that you have reviewed Edmunds.com, and that you were suprised to see so many posts of people with similar problems, so you are "assuming that this a defect in the manufacturing". State again how you hope to continue to be a Hoda customer....
3) Send the letter to the VP of Services at your dealership (can be found on their web-site), and another copy to your case manager at Corporate, who will have been appointed to you by this time.
4) Hope for the best. The results I have read on this problem have been varied: full payment, partial payment, no payment at all. But if you follow those steps, I think your chances will be increased.
FYI, Honda paid mine in full..
Good luck.
I received another estimate from a repair shop who said it would cost around $1,100.-$1,700.00. I am the original owner of the car and I don't want a new one--it still looks great and runs great; except the a/c problem now. Any advice? My VIN # does start with J. Do you think anything could be done from Honda corporate? Thank you! ">
But, it does not burt to call Honda and see what they can do for the original owner. Although, they would probably would like to see more money out you more often than once every 11 years. lol
Good luck!
Many years ago we used to call everything made in Japan "junk". Now look what's happening...
I have asthma, and I would never ever in my life think of living in FL. Why would you do that to your self? This is a big country, I am sure you can find whatever is keeping you in FL elsewhere.
I think it is a bit presumptuous to suggest that is an option for everyone.
tidester, host
SUVs and Smart Shopper
It is a late mode 2001 (purchased Sept 2001), so I think it was one of the "bad" batch.
He has the 7 year / 100K warranty, so it is covered.
My question is, if I buy a used one from a dealer and pay for an extra warranty is this A/C issue going to be covered if it occurs?
Factor or negotiate the timing belt into your sale. Keep in mind that most service facilities replacing the water pump with the belt since the pump is readily accessible at belt replacement time. I wouldn't avoid the car just because this work has to be done.
Jack
Timing belt replacement is part of regular maintenance. If you avoid buying vehicle solely because they need to be maintained, I have some news for you. They all require oil changes, filter changes, fluid replacements, and a miriad of other items checked or replaced on the regular basis.
The A/C problem is only affecting Gen 2 CR-V (2002-2004) and possibly some Gen 2.5 (2005 - 2006).
Gen 1 (1997-1998) and Gen 1.5 (1999-2001) are not affected by the A/C problem.
Gen 1 (1997-1998) and Gen 1.5 (1999-2001) are not affected by the A/C problem."
My father-in-law's Gen 1 blew the compressor last month.
Like any mechanical part an AC compressor can go bad. Honda has been more than benevelont (replacing it for an owner who bought the vehicle used!!).
My father-in-law's Gen 1 blew the compressor last month.
And it was at least seven year's old. When does the statute run out in your mind?
Nope, it wasn't 7 years old, it was still under the 7/100K extended warranty - so no cost to my father-in-law to repair.
A blanket statement had been made that the problem does not apply to Gen 1. My post was point out that compressor failure DOES happen to Gen 1.
While a part can go bad, what happened caused metal parts to go all over the A/C system. Sound familiar?
I too have recently experienced the catastrophic compressor failure that seems to have plagued numerous other CR-V owners. My wife has a 2003 CR-V with 72K miles and a few days ago it suddenly stopped blowing cold air and begin blowing warm air instead. I called Honda America first and started a case number and then took it to a dealership to have it diagnosed. As with many others, the compressor had seized before shattering and destroying the entire A/C system. I have been quoted a replacement cost of $3600 which, with the special breaks from Honda America, will be discounted down to approximately $2500. I have also been made an offer for them to pick up 75% of the tab so that I would pay only $671 to have the air conditioner back in working order.
While this may seem generous on the surface, it in fact is an attempt by Honda to get their customers to pay for their design flaw while at the same time denying the FACT that it is a design flaw. A system where one component (in this case the compressor) destroys the entire system is a flawed design. The fact that this type of failure is almost unheard of--except for the CR-V--is further proof that the design is flawed. My point is simple; this is not an issue of normal "wear and tear" where the manufacturer and consumer share the liability based on age and mileage; this is clearly a design error. There is NOTHING that the consumer could do, through proper maintenance, etc. to avoid the problem and for many it has been a recurring problem.
I have spoken to someone at Honda America already since the 75% offer was made and tried to kindly share with them that the problem was really 100% their fault so they should really feel 100% responsible for the repair. Why would they wish to punish their customers for trusting in their products? Not only does that not make sense, it is unjust and unfair.
If anyone has been successful in being fully and fairly compensated for their CR-V compressor failure please let me know. Unless people are willing to fight for what is just and fair, others will suffer. Hopefully Honda will come to this understanding soon and do the right thing. Time will tell.
Peace be upon you all,
Rob
What I do find strange though is the variance of costs to fix the problem. My compressor blew at 88,000 miles on my '02 CRV. The thing sounded like someone threw marbles in it. Bottom line the local dealership charged $1,600 to make the repairs. My problem is I did this before going to Honda America, who settled with me by paying parts with me picking up labor. It was a 50/50 split of the bill. If I had contacted them first I would have probably gotten a better deal since they could have gotten a better labor rate from the dealer in advance.
What I don't understand though is the wide variance in repair costs. My failure sounds about the same as most, where the internal components of the compressor fly apart. Why should there be such large variances in dealer repair costs. I understand labor changes per location but heck why should your dealer repair cost 100% more than mine (keeping in mind that I paid for the repairs before contacting Honda America)???
If I had any beefs with Honda, the repair cost should be consistant at each dealership, allowing some adjustment due to labor rate contracts.
Jack
My 'or CRV compressor blew well past the warranty, and thanks to this forum I first called Honda Corporate, composed a 'nice, firm letter from a loyal Honda customer', faxed a copy to corporate, and a copy to the Service Manager at my Dealership, and THEN brought the car in. I think this sequence helped.
In the end, Honda paid the whole thing, 100%. I was pleasantly shocked.
Hope this helps.
Kissey Poo
Regarding the rear differential, I was quoted $250 to change the hydraulic fluid out which I did myself in about 20 minutes for $20.
I would like to share with everyone on this forum that after several days of discussing this issue with Honda America, I was finally offered an agreement that they would cover all but $100 of the cost of replacing the entire system. This agreement came with a 12 month/12,000 mile warranty, which I hope will not be needed. Hopefully the new compressor is an upgrade to the previous one that seized and exploded.
While it would have been better if the offer would have been their initial offer, I am pleased that they are willing to stand behind their product and treat me as a valued customer. There are very few companies left that will do either anymore.
Peace be upon you,
Rob
You may want to check out Rear Differential Problems on this forum. We have had two similar problems on our '02 CRV (4WD) within 3000 miles! See post #98 under Rear Differential Problems. There have been two service bulletins issued by Honda regarding this problem. The second one was later in 2007. If you should have a repeat problem and don't want to take the time or spend the money to correct the problem yourself (or if you just want to see what Honda service does to correct the problem), go to the link mentioned in Post #98. Hope you've solved both your problems for good.
I have opened a case with honda and will see where that lands me. If I dont get the satisfaction I am looking for, which is 100% coverage of the work they did just 1year ago. I would definitely be open to any action that can be brought against this :lemon builder.
Good luck! And please, post your results.
KP
We'll see what happens, they are supposed to get back to me by tomorrow.
Anyway, I wanted to research cost and came upon this forum..thank goodness..It would have never occurred to me to contact Honda. Which I did immediately and then took it from there.
I did mention what I was finding on the Internet. No one is disputing the issues with AC, however, no one is admitting to them either.
So far, everyone has been extremely polite, and I received a call from Honda America today to tell me that they are still working on "Goodwill" assistance. Now, luckily, my compressor did not "implode", their word, not mine. However, while they know the clutchh/coil assembley is bad, they have no idea if the compressor is working until the assembly gets fixed, so I think they are trying to determine how to handle the 2 different scenerios. Sadly, I'm wanting 100%..which I doubt I get..but we'll see. I've owned Hondas since I started buying cars in 1985, all new, and all serviced well. My last 3 Hondas have been with the same dealer.
I'm hoping for the best !