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The no charge invoice stated "The factory warranty on these components has expired. Assistance has been provided as a one-time Goodwill gesture by Volvo Cars North America and Lyle Pearson Company in the interest of customer satisfaction and owner loyalty." Not only did they replace the transmission, radiator, oil cooler and associated lines, they also cleaned the car completely and detailed the engine compartment.
This is the way I run my business, and I am very pleased to report that both Volvo Cars North America and Lyle Pearson have dealt with this unfortunate and very expensive issue with honor and grace.
other than that though, i have to say, i really loved this car. it served my family really, really well and is, overall, a nice vehicle. best of luck!
I now feel like requesting the diagnostic test to be covered, because this is entirely a Volvo manufacturing issue and I would guess Volvo would have had it performed regardless to protect their investment? Advice?
I am happy that they stood behind it but had my car had more than 100K miles, they might not have even though it is their faulty transmission.
I will be getting rid of the car within the next 12 months.
Edit: Just to be clear, our's is not the T6 model. Are they only dealing with issues on the T6?
-Scott
Just in case something happens where they don't cover it (and I think they will), I brought mine in to Farrell Volvo in Southborough, MA which isn't too far from your dealership, all things considered. I worked with Alex in the service department there and although it took a few days to get an answer, my car was repaired for free. New transmission, new radiator, new hoses and lines...they did it all (my 3rd transmission too). Good luck in Dedham but if it doesn't work out, I would try your luck in Southborough.
We brought it back and they are charging us $4K to fix it! Can you tell us your experience with the end result?
Thanks,
Scott
Taking a drive in my 2004 XC90 on fathers day and the transmission light comes on.
Car has 124,000 miles. Is there a chance that I can get Volvo to cover cost?
Any suggestions on how to proceed with the dealer. I have not called them yet.
My initial costs after the call was $1700; however, I suggested to my service rep to apply a 10% discount (coupon) so my cost was ~$1500. I still was not a happy camper as I believe Volvo should have picked up the cost at 100% as they told me that their repair method had changed since they replaced my last transmission. However, it was better than 7K they quoted me before I made the call. My repair was done at the Volvo of Dallas. Good luck!!!!
Thxs
F
You would think Volvo would bend over backwards after their reprehensible behavior of not recalling these defective vehicles. What a disgrace!
SHAME SHAME SHAME!
I eventually agreed to pick up the cost of the service which cost me $1200. total and Volvo paid for the parts but the dealer gave me a loan XC90 for 3 weeks while they did the repair. In the end I was happy and I have just traded the XC90 for a XC60 Diesel which I love. Good Luck Leah
Good luck.
Make sure you get Volvo Head Office involved the local dealers dont wont the issue and cost so are very reluctant to give much away as they still need to pay for their staff to do the work.
Volvo Australia is the one that should be hassled by everyone that has this problem not the local dealer.
Unfortunately, class action lawsuits are not as easier as in the USA and it would cost huge amounts of $'s and time unless you contact an ambulance chaser lawyer, no cost no win, and then most of the win goes in legal fees. I certainly dont wont to take a law suit on for the next 5 years of my life.
is only guaranted for 1 year or 19,000Km in my case. Why should we be out of pocket one cent for mistakenly purchasing these defective T6 vehicles and thinking we were buying a safe car to transport our children. The dealer sold me the car so the onus is on him as consumer affairs advised me.
Why are some dealers covering 100% of costs and providing loan vehicles to restore their reputation, yet others want to fight you all the way.
Just dont back down, threaten to get Dept of Fair Trading involved as well as the documented chat rooms that identify this as a problem world wide. They have also set a precedent by paying for paid for a number of transmissions already. So why pay for some and not others? They paid for my transmission and I paid for the service which was $1200.
Give them heaps they need to accept responsibility for this know problem. We buy a volvo because its reliable, safe and a quality product how can they not accept this issue is a genuine fault.
Good Luck.
I bought my 2004 T6 at 2009 with 128000km,and the vehicle are slipping recently(140000km).
I send to volvo dealer(markham toronto) to do the inspetion and they asked me to upgrade software that cost me 270$ and acutually useless to repair the problem.
I send my T6 to the dealer again 2 days later they upgrade the software and they check the problem again then told me the transmission has to be replaced.
I contacted volvo canada and luckly to get the parts for free but I was told to pay for the labour. As I have no relarionshio with the dealer they estimated to charge me arround 3000$ to repair my T6 which means arround 20 hours labour cost(118$/h). Is that resonable to use 20hours to replase the trany and riadator etc.? ¡¡Is that resonable for volvo only provide parts for free and not cover the labour cost for the defectivve product?
What shoud I do?
I'll read through as many of these posts as I can, but want to ask any of you -- would anyone be willing to reply to my message, offering the major pointers about getting this repaired. I'm most curious as to where Volvo NA stands on this issue right now, what I should expect from my dealer in getting it repaired, costs involved (if any?) and anything else you can recommend.
I'm the sole driver of this car, and I've always been easy on it. I've been religious about service and any repairs. The XC90 has been a great car for our family, although it's had its share of repairs, so I'm bummed to think maybe it won't last as long as all the other previous Volvo's we've had.
And final question -- should I consider trying to sell it?
Thanks so much for any wisdom and guidance you can offer!