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Have you already been in contact with the Buick Customer Assistance Center (800-521-7300) about this? If not, and if you would prefer to correspond via email, we can be reached at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service
GM help us, the consumer!
Sarah, GM Customer Service
Let us know if you would like for us to check into this situation further with you. We can be reached at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service
I wish I had room in this blog to tell y'all about my experience with my 2008 Acadia that I ordered new but like I said "no room" My file was more than an inch thick and the car was in the shop once a month, for 2 years, to fix issues. After I had enough I contacted GM and they told me they were going to do nothing because it was 2 years old and I should have contacted them sooner. I just thought each time it was fixed for good.
So I traded it in for a new Buick Enclave CLX. Was great tell 6 months ago. I bought it with a warranty till 62,000 miles. I suppose I should have bought a longer warranty!
I will be contacting GM and let everyone know what happens.
Sincerely,
Crystal L. - GM Customer Care
I can understand your frustration. I would love to look into this for you. Can you private message me your full name, address, phone number, Vehicle Identification number, and approximate mileage on your vehicle please? My email is socialmedia@gm.com "Attn Crystal" in the subject line:-)
Sincerely,
Crystal L. GM Customer Care
- Transmission (warranty)
- Power steering pump and rack & pinion (out of warranty)
- Ignition coil - first time (out of warranty)
- Ignition computer and all the coils - second time (out of warranty but dealer got it covered)
- Front sway bar broke (out of warranty but dealer got it covered since this should never happen)
My dealer service rep has been great in getting things covered since I have been in so many times to get things fixed. However, my loyalty to Buick will end soon as we will switch to another non-GM SUV.
I am sorry to hear of the issues you have had with your Enclave. I can understand your frustration with the ordeal you have described. I would be happy to research this issue for you. Can you private message me your full name, address, phone number, Vehicle Identification number, and approximate mileage on your vehicle please? My email address is socialmedia@gm.com please place "Attn Crystal" in the subject header. I look forward to hearing from you.
Kindest Regards,
Crystal L-GM Customer Care
I am sorry to hear of the issues you have had with your Enclave. I can understand your frustration with the ordeal you have described. I would be happy to research this issue for you. Can you private message me your full name, address, phone number, Vehicle Identification number, and approximate mileage on your vehicle please? My email address is socialmedia@gm.com please place "Attn Crystal" in the subject header. I look forward to hearing from you.
Kindest Regards,
Crystal L-GM Customer Care
Sorry to hear that you've experienced so many issues with your Enclave. Have you spoken to anyone in GM Customer Service about your vehicle repairs?
Amber N.
GM Customer Care
may be i need to change my mind, unless if someone from GM customer service can call me at give me some kind of warranty.
Compare this to my Lexus which has 110k miles and not once in the shop.
email me at
a_marquez_73@hotmail.com
thank you
alex
Reading the number of postings on this issue has me convinced there is a major problem here....we also have had to replace the water pump at around 80k miles. Lift gate? It's been fixed twice, now the struts on the gate are bad and it drops on your head.
How do I start a case number to have the power steering pump/rack & pinion issue become an official recall? I see the link above to file an incident with NTSB but I mean with GM. I cannot believe this isn't already in the system.
My grandparents owned a Buick dealership in our little town when I was growing up and because of that pride, I've always owned a Buick. I had considered buying another Enclave, but now for the FIRST TIME IN MY LIFE I am considering buying a foreign vehicle.....especially if GM isn't going to stand behind their product. :lemon:
GM customer service is a joke.
All the forum responses on this site told it like it would be with GM.
Customer service sound sincere but they really don't care because there is nothing they can do about it once it is out of warranty. My warranty was good till 62,000 miles. This happened at 72,000 miles.
They also told me there is not an issue with the rack and opinion or power steering pump even though our 2008 Acadia had both replaced at 30,000 miles.
Next car will not be a GM product.
Steering issues as well; and of course I was told by the dealership it was my imagination!! My husband is a big guy, 6'3" and 240lbs...if he can barely get the steering wheel to turn I'm pretty comfortable that something's wrong.
Received paperwork about a recall and took it to the dealership; they only performed half of what was on the recall...had to take it back 2 more times before it supposedly was fixed. The mgr contacted me because of the issues, said she'd gotten 'special permission' for me to have an additional $1,500 discount on my next GM purchase - I'm amazed they thought that corrected the situation.
Never again will I purchase GM after this experience...the sad part is my father-in-law is retired GM!!
Di this issue ever had a resolution???
bmanly, "Buick Enclave AC Problems" #1, 29 Jul 2009 7:43 am
I worked for General Motors and Saginaw Steering Gear Division for 37 years as a product engineering mechanical engineer. We were spun off as part of Delphi in 1999. I have been retired for 13 years. During most of my career, Saginaw supplied nearly 100% of GMs steering components. With the spin offs and bankruptsies, GM decided to "go elsewhere" for a lot of their steering parts. Saginaw certainly wasn't perfect. But my last two GM cars have had multiple steering problems (and neither vehicle has any Saginaw steering parts.)
My 2009 Enclave had a new rack and pinion installed because of a rubbing condition (12,000 miles). A year later the car was returned for the same noise. Now there was a "service fix" available for the problem. The car was sold with only 48,000 miles.
My wife's 2009 Chevrolet Cobalt has electric power steering. Again, not sourced at Saginaw. The electric steering motor was replaced as part of a campaign (10,000 miles). After the new motor was installed the rack and pinion steering gear began to rattle. When the service tech took me out for a ride, he knew exactly what type of broken surface over which to drive the car. When he heard the rattle, he stated, "They all do it." The rack and pinion was replaced (20,000 miles). We still have the Cobalt with 32,000 miles on it.
JIML82
Once I get the car fixed she is sold. I have never owed a car which is so expensive to fix. The tire replacement is the worst.
For the past few weeks, we had had intermittent, complete loss of the power steering / steering assist at low speeds, e.g. when parking or when slowing down for a left hand turn. Mechanics could never find anything. It has gotten worse, now they finally diagnosed the power steering pump and want $800+ to fix it. A luxury crossover with less than 60,000 miles and not even 4 years old? Really? This is unbelievable. I have never had a vehicle with that much stuff breaking before, and it seems by the number of people experiencing this issue, there is a epidemic failure GM has to address. Loss of steering assist is a safety issue, I am off to report this to the NTHSB.
I'm happy to hear that your past repairs were covered by your warranty, but can understand your most recent frustrations with this reoccurring. If you haven't already spoken to GM Customer Service about this, I would like to document your vehicle issues within our system. Can you please send us your full name, VIN, exact mileage, contact info, and dealer? I can be reached by email at socialmedia@gm.com [attn Amber].
Thank you
Amber N.
GM Customer Care