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You can email us at socialmedia@gm.com.
We look forward to hearing from you,
Sarah
GM Customer Service
If you wanted to send the last 8 digits of your VIN to socialmedia@gm.com, I would be happy to check into your warranty status and get you more information on what is/is not covered.
Regards,
Sarah
GM Customer Service
Toyota here I come.
will do (after complaining) - is to cover the parts. So we are being asked to cover $700 labor
bill for something they should have fixed right in the first place. Plus we actually reported noise at least two times last year - on it - so it really wasn't fix right to begin with! Our 2003 Odyssey is going on 200,000 miles and has never had any maintenance problems. Wonder what type of car we are going with our next purchase - if GM can't even fix something they should have fixed correctly the first time around
Best,
Sarah
GM Customer Service
Regards,
Sarah
GM Customer Service
We look forward to hearing from you,
Sarah
GM Customer Service
Thank you for taking the time to post your concerns. Have you spoke with GM Customer Assistance? If you would please email me with the following information, I would like to look into your concerns, VIN, current mileage, involved dealer, Edmunds user name, and complete contact information. I look forward to hearing from you.
Christina
GM Customer Service
SocialMedia@GM.com
The car currently has 70,545 miles. The VIN # is 5GAEV23718J66369. Sarah from GM customer service, can you assist me in what options may be available?
Thank You
I'm sorry - I was unable to access your vehicle's information with the VIN provided. Would you be able to verify the last 8 digits for me please?
Given your current mileage, you are beyond the parameters of bumper to bumper coverage, but would still be within your powertrain warranty (unless the date of expiration has already passed). Powertrain covers the following components per the 2008 Buick Warranty Manual:
Engine: Cylinder head, block, timing gears, timing
chain, timing cover, oil pump/oil pump housing,
OHC carriers, valve covers, oil pan, seals, gaskets,
turbocharger, supercharger and all internal lubricated
parts as well as manifolds, flywheel, water pump,
harmonic balancer and engine mount. Timing belts are
covered until the first scheduled maintenance interval.
Transmission/Transaxle/Transfer Case: Case,
all internal lubricated parts, torque converter, transfer
case, transmission/transaxle mounts, seals, and
gaskets.
Drive Systems: Final drive housing, all internal
lubricated parts, axle shafts and bearings, constant
velocity joints, axle housing, propeller shafts, universal
joints, wheel bearings, locking hubs, front differential
actuator, supports, front and rear hub bearings,
seals and gaskets.
The rack and pinion assembly is not explicitly listed; if we can look into this further with you, please send the following information to sociamedia@gm.com: your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership.
Best,
Sarah
GM Customer Service
Thank you for your response below. I am writing to confirm the information you requested:
My Edmunds Username is DouglasW
Last 8 VIN# 8J266369
Current mileage is 70,604
My local Buick Dealer is Medina Auto Mall @ 3205 Medina Road, Medina Ohio
Please provide your advice on how I should proceed for warranty consideration.
Thank You,
Doug
I emailed you earlier from my work address but wanted you to know that Medina Auto Mall has diagnosed that my 2008 Enclave needs a new steering rack, power steering pump, and swaybar links. Mary, the Service Manager, shared that she had three others in for the same thing today. Buick evidently has a quality issue with this major component to be failing at such low mileage (70k in my case).
Please advise if GM will provide warranty consideration for my repair. I have to make a decision as the car is waiting for repair.
Thank You,
Doug
I apologize that I didn't receive your message before now! I will send your case to your District Specialist for further consideration; I'm sorry, but the soonest they will be able to contact you is Monday the 11th as it's now Friday evening. Again, I apologize that we weren't alerted to your post sooner!
Sarah
GM Customer Service
We as consumers need to make sure they are aware of safety issues to protect others. Thank you!
We're relieved to hear that you weren't in any accidents with your Enclave as a result of the steering matter you're facing. Please keep us posted on the progress at your dealership!
All the best,
Sarah
GM Customer Service
Thank you for taking the time to post your concerns. Can you please email me directly with your VIN, current mileage, and involved dealer? I look forward to your response.
Christina
GM Customer Service
SocialMedia@GM.com
We're glad to hear that your wife is okay after that experience out on the road. As you work though getting this looked at, should you like to get a case set up with us at Customer Assistance please email the following information to us at socialmedia@gm.com: your name and Edmunds username, your phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership.
Kind regards,
Sarah
GM Customer Service
The power steering rack and pump are not components covered by the power train warranty. The following components do fall under coverage:
Engine Coverage includes: All
internally lubricated parts, engine oil
cooling hoses, lines and radiators.
Also included are all actuators
and electrical components internal
to the engine (i.e.: Active Fuel
Management Valve Lifter Oil
Manifold, etc.) cylinder head, block,
timing gears, timing chain, timing
cover, oil pump/oil pump housing,
OHC carriers, valve covers, oil pan,
seals, gaskets, manifolds, flywheel,
water pump, harmonic balancer,
engine mount, starter motor,
turbocharger and supercharger.
Timing belts are covered until the
first scheduled maintenance interval.
Transmission/Transaxle
Coverage includes: All internally
lubricated parts, case, torque
converter, mounts, seals and
gaskets as well as any electrical
components internal to the
transmission/transaxle. Also
covered are any actuators directly
connected to the transmission
(slave cylinder, etc.).
Transfer Case Coverage includes:
All internally lubricated parts,
case, mounts, seals and gaskets as
well as any electrical components
internal to the transfer case.
Also covered are any actuators
directly connected to the transfer
case as well as encoder motor.
includes: All internally lubricated
parts, final drive housings, axle
shafts and bearings, constant
velocity joints, propeller shafts and
universal joints. All mounts,
supports, seals, gaskets as well as
any electrical components internal
to the drive axle. Also covered
are any actuators directly connected
to the drive axle (i.e.: front
differential actuator, etc.).
While the part is not covered, if we can look into this further with you, please send us the following information at socialmedia@gm.com: Your name and Edmunds username, phone and address, the last 8 digits of your VIN and current mileage, and the name of your involved dealership.
Regards,
Sarah
GM Customer Service
It is clearly a very dangerous faulty part of the Buick Enclave released up through the middle of 2010 when the steering rack was adapted. I feel they should cover labor as well. I will say, the dealer and Buick were very courteous.
Good luck.
This is the number I've found for Customer Service:
Buick's Customer Relations Center (for Buick owners):
1-800-521-7300
Monday-Saturday - 8 a.m. - 9 p.m. (EST)
Sunday - Closed
If we can follow up with your dealership on the tightening of the wheel matter you've described, please send the following information to socialmedia@gm.com:
Your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership.
We will set up a Service Request in our department and go from there.
Kind regards,
Sarah
GM Customer Service
Is there something that is recommended to get this resolved since there are so many people with the same issue on this forum?
Thank you,
nbeyer
Please post if you get a reply.
I see that you've gotten a second opinion on this; if you would like for us to look into anything further, please don't hesitate to get in touch with us at socialmedia@gm.com (include your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your preferred dealer).
Regards,
Sarah
GM Customer Service
It had already been fixed under warranty once - and then same problem occurred - out
of warranty now -within a 2 year period. So after much back and forth - with GM customer
service- GM would pay for parts and we pay for labor + tax for servicing which amounted to
$650. So we did this. Got the car back - and noise is still there - and worse. When I brought the car back - they said this was a different problem with the steering column and would take an additional $600 to fix. Just lesson for all - even if you fix the problem - it probably won't get fixed.... With all three of our cars approaching the need to replace - GM is becoming less and less likely option.......
The rep politely reviewed the recall process. I hope that all that are having issues with the steering have made a claim. When enough claims are filed, the government controls the recalls. I have a feeling it will be occurring.
I finally made my report today and they take about 72 hours to show up on the website. It only took about 5 minutes. You do need your VIN to make the report. This is probably the only way the government will force GM to perform a recall and repair everyone's vehicles at no charge.
the dealer looked at it and said no problem , she had seen a few of them before and it was
a bad choice by Buick; she ordered the parts for a body shop to do next week. I had called Buick customer service first and the rep had called the manager for me. Good service from Buick. I didn't have to discuss at all. The bubbling has been there since I purchased with 19,000, but it has gotten worse and is beginning to crack at peak of bubble. It is a defect that fails to cover the frame properly. It was faulty from the manufacturer. I keep my enclave in a garage... its only 2 years old and the window trim looks 15 years old.
an investigation would begin for a recall. I believe there's also what's called a "common sense approach " a manufacture can use to recall with safety being compromised with faulty steering and the large volume of complaints.
Btw, my friend has had a new highlander for a year and wants to get rid of it.. doesn't like how it drives.
I had no idea that this was a common problem for the Enclave. I own a 2009 Enclave and started having the same issue with power steering around 55k-60k miles. It was just out of warranty and I didn't realize it since I was still within the 3 year purchasing time. Anyway, we took it into the dealership 2 days ago and they called yesterday to tell us the power steering rack would need replacing and that there were metal shavings in the power steering pump that would also need to be replace all for a grand total of $2200.
That led me to google the problem and I found this site. I took Sarah's (the GM Customer Service rep in replies above) advice above and emailed GM at socialmedia@gm.com yesterday. Well, this morning I starting think I should take your advice and call Buick Customer Service Center directly, so at 9am this morning I called and specifically asked them if they could help with the cost of my repairs since this is a common problem amongst Enclave owners and it appears to be the result of faulty equipment. They asked some general questions and put me on hold while they called the dealership to verify the diagnostic testing. When he returned, he told me the dealership offered me a Third Party Extended Warranty for 3 years/36K miles, costing $2000 and I would only have to pay a $500 deductible for the repairs. I simply stated that I didn't take that deal because it was a bad deal; 36K would only last me 1 year since my job is 60 miles from home and Third Parties are notorious for refusing claims. He agreed and said he would submit the request to the district specialist and I should hear back within 24-48 hours. Well, later today around 4pm, to my surprise, Heather from GM Customer Service at socialmedia@gm.com gave me a call to followup on the email that I sent them. She also said that she would submit the request and even promised to call back tomorrow afternoon. Then, surprisingly, about 15 mins after speaking to Heather, I received a phone call from the Service Manager at the Dealership servicing my Enclave who apologized for the problem and said they would be more than happy to complete all repairs for just $200, the same cost as it would have been if I had a warranty. I was shocked and grateful. I was prepared for a big debate, but everyone I spoke with was very nice and helpful.
Anyway, I just wanted to share for anyone else who has this problem. Now, I just pray the repairs last. Apparently, that seems to be a problem as well.
And also report the problem here: https://www-odi.nhtsa.dot.gov/ivoq/ It's very important to get the issue out there so they can issue a recall if necessary. Apparently this is a very common issue and needs to be formally addressed.