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Comments
Warren
I understand your point of view; however, not all customers experience the same exact symptoms and may also be experiencing other concerns as well. When I ask for a VIN the customer typically emails to me which can make it hard to connect the email with the user name from Edmunds. I ask for a description so while I am looking into the VIN I have the customer’s current concerns as well as symptoms right in front of me to evaluate the situation. This helps me decide on the proper steps and the course of action to take. I understand you have already spoken with Christina regarding your concerns. Not all cases, situations and circumstances are the same. I apologize for any frustrations you may have and have a wonderful week.
Thank you,
Caron, GM Customer Service
Christina and I would be happy to assist in setting up a case for you. In order to start the process we will need your complete contact information (including full name, mailing address and phone number), VIN, current mileage and the involved dealership sent in an email. Also, could you please provide a brief description of the problems you are experiencing?
Thank you,
Caron, GM Customer Service
Did you send the email to socialmedia@gm.com?
Caron, GM Customer Service
Yes I used the socialmedia@gm.com address. I just resent and I'll see if I get the same failure notice. It's being sent from a yahoo account.
Thanks
Brad
I wanted to let you know that I did receive your email and I will be in touch shortly.
Thank you,
Caron, GM Customer Service
I apologize for the problems you are experiencing with your vehicle. Could you please email me your VIN? I would like to look further into your situation.
You can get my email by clicking on gmcustsvc.
Thank you,
Caron, GM Customer Service
I look forward to your email. Have a great weekend!
Christina
GM Customer Service
Can you please email me your VIN? I apologize for your frustrations. I look forward to your response. Have a great weekend!
Christina
GM Customer Service
Could you please email me your VIN and current mileage? I would like to look further into your situation.
You can get my email by clicking on gmcustsvc.
Thank you,
Caron, GM Customer Service
Sending via email now. Thanks...jlgraham
Could you please email me the VIN and current mileage? I would like to look further into your situation.
You can get my email by clicking on gmcustsvc.
Thank you,
Caron, GM Customer Service
I would like to set up a case with GM Customer Assistance. In order to start the process I will need your complete contact information (including full name, mailing address and phone number), VIN, current mileage and the involved dealership sent to me in an email. Also, could you please provide a brief description of the problems you are experiencing.
You can get my email by clicking on gmcustsvc.
Thank you,
Caron, GM Customer Service
I apologize for the problems you are experiencing with your vehicle. Were you planning on taking the vehicle to be looked at? Please keep me posted.
Thank you,
Caron, GM Customer Service
I apologize for the problems you are experiencing with your vehicle. Could you please email me your VIN and current mileage? I would like to look further into your situation.
You can get my email by clicking on gmcustsvc.
Thank you,
Caron, GM Customer Service
check your settings on the info center.
Joe
I apologize for your concerns. Can you please email me your complete contact information, VIN, current mileage, and involved dealer? I would like to look into this further for you. I look forward to your response. Have a great weekend!!
Christina
GM Customer Service
I apologize for your frustrations. Please feel free to send me your information and I will look into your situation as well. Have a great weekend and I look forward to working with you!
Christina
GM Customer Service
There must have been a bad batch of actuators purchased by GM.
Can I get any help with this.
Frustrated
I apologize for your frustrations. Can you please email me your VIN? I will look into recall information for you. I look forward to your response.
Christina
GM Customer Service
If you email me your VIN I would be happy to look into recall information. I look forward to your response.
Christina
GM Customer Service
thanks.
I apologize for the problems you are have experienced with the door locks. Could you please email us your VIN and current mileage? We would like to look further into your situation.
Thank you,
Caron, GM Customer Service
Could you please email us your VIN and current mileage? I would like to look further into your situation.
Thank you,
Caron, GM Customer Service
I apologize for the problems you have experienced with your vehicle. Since you have spoken with GM Customer Assistance, could you please email us your case number? We would like to look further into your situation.
You can get my email by clicking on gmcustsvc.
Thank you,
Caron, GM Customer Service
Could you please email us your VIN and current mileage? We would like to look further into your situation.
You can get my email by clicking on gmcustsvc.
Thank you,
Caron, GM Customer Service
I've owned a lot of Chevy trucks over the years (I put >150,000 miles on the last one) and have never had to do much more than routine maintenance. Too say I am unhappy is an understatement...
Could you please email me your VIN and current mileage? I would like to look further into your situation.
You can get my email by clicking on gmcustsvc.
Thank you,
Caron, GM Customer Service
1. I have 2 children (2 yrs and 7 months) and need to be able to get them in and out of the car safely and make sure the 2 year old cannot open the door from the inside while we are driving (they both are in car seats). And how hard is it going to be to manually unlock and lock the doors from the inside while I have both kids in their car seats?!
2. If I have the back doors unlocked and then I park the car and forget to manually lock the back doors, some [non-permissible content removed] can get into the car and steal it by just opening the door! No need to break the window.
I think this is a major issue that should be resolved by a recall.
So I am guessing that I am screwed and have to go to a dealership and pay them even more money to get these fixed?
I apologize for the problems you are experiencing with your vehicle. Could you please email us your VIN and current mileage? We would like to look further into your situation.
Thank you,
Caron, GM Customer Service