Edmunds dealer partner, Bayway Leasing, is now offering transparent lease deals via these forums. Click here to see the latest vehicles!
Options
Popular New Cars
Popular Used Sedans
Popular Used SUVs
Popular Used Pickup Trucks
Popular Used Hatchbacks
Popular Used Minivans
Popular Used Coupes
Popular Used Wagons
Comments
Thank you for your support of GM - I hope that the Z71 has been a great vehicle for you!
We would like to look into your door lock situation, if you're willing. Please send us an email at the address located in my profile with more information (include your name/Edmunds username, phone and address, the last 8 digits of your VIN and current mileage, and the name of your involved dealership).
My coworker Christina, who responds to incoming emails from the forum, will advise you further.
Regards,
Sarah
GM Customer Service
Good luck. If they take care of you like everyone else your going to spend the $800 and have NO assurances that they won't go out again. Of course they'll string you along for 3 months or more before they give you the middle finger.
I see many others here are having the same issues and GM doesn't seem to care :mad: . Has anyone mentioned or talked about a class action law suit?
All the best,
Sarah
GM Customer Service
I'm glad to hear that nobody was hurt in the incident you described. If you haven't done so already, we'd love to look into this with you. Please send us an email at the address located in my profile with more information (include your name/Edmunds username, phone and address, the last 8 digits of your VIN and current mileage, and the name of your involved dealership). My coworker Christina, who answers incoming emails from the forum, will assist you further.
Regards,
Sarah
GM Customer Service
Regards,
Sarah
GM Customer Service
I am still WAITING with baited breath to hear from Christina or anyone from GM about my case. Hopefully she can come up with something good. Maybe some I heart GM mudflaps or a nice set of valve stem caps. The anticipation is overwhelming! Still waiting for your answer about why GM hasn't recalled these actuators too.
Sarah
GM Customer Service
Click on her membername, and all will be revealed..
Edmunds Price Checker
Edmunds Lease Calculator
Did you get a good deal? Be sure to come back and share!
Edmunds Moderator
I'm not sure why it isn't displaying -- I have my account set to show it publicly. No matter. Send an email to sarah_grace@gmexpert.com or socialmedia@gm.com and we'd be happy to help you!
Sarah
GM Customer Service
All the best,
Sarah
GM Customer Service
I hadn't realized you were overseas. Thank you - truly, thank you - for your service to our country. We look forward to hearing from you.
Sarah
GM Customer Service
Sarah
GM Customer Service
I'm sorry that you are also encountering this frustrating issue. If you haven't done so already, we would definitely like to get a Service Request set up for you. Please contact us via one of the email addresses in my profile with more information (include your name/Edmunds username, phone and address, the last 8 digits of your VIN and current mileage, and the name of your dealership). My coworker Christina will advise you further.
Regards,
Sarah
GM Customer Service
First - power locks stopped working in the rear passenger door. Had to manually lock/unlock. Then, the lock just stopped working. Stuck in locked position for about 90 days. Every once in a while, it would magically open for us, but that only happened maybe three times.
It's a 2008, with 60k miles on it.
Also - since I couldn't open the door, it started to fill up with rain water through the window seals. Sounded like a half-empty water jug. I went back there this morning, and was able to open the door by jiggling the interior door handle a lot.
Water drained out for 10 minutes. While it was draining, I used my key to force the door lock up. Now, the door will lock and unlock manually again.
I'm emailing socialmedia@gm.com now.
Saw this at the end of your post: "I'm emailing socialmediagm.com now. "
My coworker Christina responds to inbound emails from the forum and should be back to you soon. If you don't hear back, please be sure to let me know.
Regards,
Sarah
GM Customer Service
Did you have a Service Request set up when you called in (71-**********)? If not, send us an email at socialmedia@gm.com and we'll get that going.
Our first step is a diagnostic appointment, which I understand can be off putting. However, I do want to reaffirm with you that we are with GM, it's just that sometimes interdepartmental communication has its difficulties.
Sarah
GM Customer Service
I sent an e-mail with all of the info on the 22nd of March but haven't heard anything. What is the normal response time? I would hope that Chevrolet could provide some sort of resolution to this problem before someone gets hurt or killed in a vehicle that they can't be extracted from in an emergency. Especially small children and infants in the back seat.
Thanks for helping in this matter.
I checked with Christina and she said that she had just recently replied. I'm sorry for the delay in response time -- hopefully the process will move faster now.
Best,
Sarah
GM Customer Service
I am experiencing the same door lock issues as everyone else. 3 of my door locks have went out now and it started around 62,000 after my certified warranty was up. Is there any way to get them replaced rather than paying almost $300/door from my dealer? I tried ti find where I could email the GM Customer Service from here but the profile says private for email. Please advise, thanks!
In any case, you can contact us at socialmedia@gm.com.
Best,
Sarah
GM Customer Service
My door locks started going out around the 30k mark. First my passengers side front, then the driver side front, and finally both of the rear doors. I started my conversations with GM about getting the Door locks looked at about a year - year and a half ago. When I called to have them looked at, they informed me that due to the fact that I was at 37k miles, they would not be covered and I would need to pay $200 or so per door to have them replaced. I declined because I had already seem what they cost from gmpartsdirect on another forum. I requested that the case be escalated and asked if they would have an area representative contact me about the situation. A week or so went by before hearing from someone. They asked that I bring the vehicle in to have "diagnostics" run on the door locks and that I would need to cove the cost of those "diagnostic tests" - $75 or so. Really? REALLY? Having worked on vehicles for many years, I can assure you that simply depressing the lock and unlock button on either the key fob or switch on the door is MORE than enough of a diagnostic test to show whether or not they function correctly. At that point I gave up......if a company can't get it's head out of its own behind long enough to see that there is a HUGE WIDESPREAD issue with these, then I'm just not sure there is much hope.
So Sarah, that's my story. Would GM like to retain a long time customer? Or, would sticking your head in the sand and forcing customers to move along to the next car lot be preferable? Your call.
Thank you for your longstanding support of GM vehicles, and I'm sorry that you have had such a negative experience as you seek to get the situation with your door locks resolved. When you called in, were you assigned a case number (71-**********)? If so, would you please be willing to share that with us so that we may look further into your case? We can also locate your vehicle's file with the last 8 digits of your VIN.
I look forward to hearing more,
Sarah
GM Customer Service
I can't promise a final result, as these are all handled on a case-by-case basis, but we've definitely been working with a number of these cases and will do what we can!
Regards,
Sarah
GM Customer Service
Thank you for taking your time to post your experiences. My name is Christina; I work with GM Customer Service. If you take the vehicle to your dealer and you are still under the bumper to bumper warranty this should be fixed at no cost to you. I have documented your concerns. If you have this problem again please feel free to email me directly. Any updates on this are appreciated.
Christina
GM Customer Service
I now own a 2008 Tahoe LTZ and BOTH rear actuators have failed. I have a brand new baby, and while I was able to tolerate the inconvenience, frustration and embarrassment of reaching over the front seat to manually unlock the rear door, I have had it!!! It is a huge safety issue, a major pain in the [non-permissible content removed] and for almost $60K...a true shame.
I have literally spent over $1000 in Actuators in 10 years time...enough is enough. Chevy, if you dont fix this for me, I'm moving on. I refuse to empty my wallet yet again for something so very basic. This is not a threat, it is a promise...I am in the Retail Industry, I manage over 1500 associates, and I wouldn't EVER let an issue like this go unresolved in one of my stores to the point of alienating a customer for life. I will be waiting to hear from you...but I won't be waiting long (nor do I really think you'll do anything about it besides give me some long drawn out run around anyway).
I know that this issue is frustrating. If you haven't done so already, please get in contact with us via email, socialmedia@gm.com , with the following information: your name/Edmunds username, phone, address, the last 8 of your VIN and current mileage, and the name of your involved dealership. Please also include a note in the email that this is about door lock issues for your Tahoe. My coworker Christina, who answers inbound emails from Edmunds, will assist you from there.
Regards,
Sarah
GM Customer Service
Not at this time. Please let me know how things go at the dealer. Please feel free to email me directly.
Christina
GM Customer Service
What is your case number? Please feel free to email me directly. I apologize for your frustrations.
Christina
GM Customer Service
I took it to the dealer and he told me that the other two doors are no longer under warranty so you can't fix them for less than $500 per door to top it off my door handle the driver side break so I can barely get into to my own $55000 vehicle. My kids have to let me in or I must leave the window down . I have owned Cadillac Escalade GMC Yukon and two Chevy Tahoe's I was a big fan of the tahoes until this started happening. I am now considering going to the new ford and would never ever said that previously. Where is the recall on the defective parts?