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called my local dealer's svc mgr..he said it most likely was fuel pump.. said to call Chevy Roadside assistance.. what a waste of time..after 10 minutes of giving info on the cell phone , said their computers were down.. why bother.. luckily we are AAA members .. called them.. had a local AAA tow out there within a half hour.. towed me home then to the dealer.. AAA to the rescue..
before I made the calls I tried putting in a new fuse .. blew that one too... the dealer replaced the fuel pump.. said he's heard of it before..
not a good feeling moving along at 60+ mph and all of a sudden .. nada.. luckily not a busy highway that morning..
looks like one of those defects that Chevy won't acknowledge until there are a bunch of accidents...
Rick
Glsable, could you give us the name of your salesman who gave you $11K off of MSRP?
Maybe I will buy a new Suburban and not wait for the Duramax diesel engine.
Thanks!
Thanks
Problem 1: "Service Autoride" light keeps coming on. I have it at the dealership today to be fixed for the third time. The vehicle is still under warranty, but this is really annoying and inconvenient. The ride difference with Autoride not functioning is very obvious.
Problem 2: Tripped breaker for driver's power seat and heated seats. I'm not referring to the fuse, but the breaker in the panel under the steering column to the left. Somehow I figured out that pulling the breaker out and putting it back in resets it. The dealer can't figure out why it's tripping. Doesn't happen very often, but again, it's annoying.
Problem 3: This is the hardest one to explain. It's one of those things where you can't describe the noise to the dealer, and they say they'll take it for a ride and listen. OF COURSE, they NEVER hear the noise. I'll do my best to explain it. There is a noise coming from the right-hand side of the windshield area that sounds like rain hitting the windshield. It only starts at around 65 MPH and becomes louder and faster as speed increases. As I go from 65 to 80 MPH, it's as if I've driven into a downpour...the sound is that obvious. I tried turning off the A/C, radio, etc. but it's not that. I have no clue on this one, and the dealer doesn't either. Best I can guess is that the sound is occurring outside the vehicle because I've tried everything I can inside, like pressing on panels and the windshield.
Thanks.
My 2001 YXL had that problem, it sounded like popcorn popping. The popping increased as the speed increased over 50 MPH. My dealer knew immediately what the problem was & corrected it on the 1st visit, by applying sealant under the mouldings. Good luck. Dave
Here are the results of my service:
1) They couldn't find the problem, but moved the AutoRide wiring harness to a different location because it was "getting wet."
2) Couldn't find a problem.
3) Didn't hear the noise.
This is the 3rd time I've had the AutoRide serviced. According to Lemon Law docs I signed at purchase, I'm entitled to a new vehicle or a refund after the 4th attempt. Anyone have an experience in trying to make a Lemon Law claim?
So far, I am completely satisfied with my dealer's ability to diagnos & fix problems acurately, the 1st time, & I have had a few, including correction of the famed "piston slap" problem.
I don't have any experience on the Lemon Law claim aspect. If you truly love this truck, as I do mine also, you might try a different dealer for service. Good Luck! Dave
I have seen ads from the following dealers in No. Virginia with $10k or more off MSRP:
Pohanka Chevy in Chantilly
Sterling Chevy in Sterling
Koons GMC in Vienna (Tysons Corner)
The last ad I saw a couple of weeks ago was for Koons GMC with $11,300 off any YXL in stock.
p.s. I didn't see the Duramax on the options list for '04s Suburbans. Did I miss it?
glsable--how do I check the setting on the shocks? Is it something that I can adjust myself?
Let me add an additional potential problem to this discussion--one that I completely forgot to ask the dealer about. Occassionally, after starting the vehicle and driving a mile or so, there is a strange noise coming from the engine compartment. It's pretty loud--I can hear it over the radio. It's very hard to describe. It sounds like an air compressor kicking on. If you've ever heard the load leveling system activate in the rear of the vehicle, it sounds like that. However, I don't think there is any system like that in the engine compartment--could be wrong. Also, this only started happening recently (around 10k miles) and doesn't happen everytime. Perhaps it was related to the AutoRide.
We're contacting the 3rd party that helps with Lemon Law claims. This is roughly a $1200 option and it's rediculous and inconvenient to have to take the truck in so often.
Wish me luck. All I want is a Suburban with no problems--or, at least those that can be easily fixed under warranty.
Steve, Host
Sorry to hear about your problems. The Autoride is the one option we did not get on our '03 Suburban LT that I was perhaps regretting, but with the problems you are having you are making me feel better! A friend with a Cadillac Eldorado with similar electronic shocks was "shocked" (sorry about that!) to find out that they were $800 each to replace, so get them fixed under warranty!
No Duramax for 2004 although it appears it will be an option at some point in the future.
They were standard on my 2002 Denali and go thru snow like hot knife thru butter.
Anybody have knowledge of what might be causing vibrations at 67-75 MPH.
Tires are in good shape as far as tread, and have been rotated and re-balanced.
Did the brakes myself two years ago, including new rotors
One bad u-joint was found and replaced.
My local garage guy cant seem to find it.
Any ideas would be appreciated.
First, the AC belt broke while on vacation--not good in 95 degree heat at the Jersey shore. Took it to a local dealership and they fixed it for free. Turns out that the noise from the engine compartment that I was hearing was the belt. Unfortunately, I didn't know that until I got a new belt, drove away from the dealership, and heard the same noise. I popped the hood and watched the belt while my wife revved the engine. The belt was squeeking and the AC compressor was vibrating--I guess that means the belt is not aligned properly.
I took the truck in again today to have the AutoRide serviced for the 4th time--they will look at the AC belt too.
As for the windshield noise...turns out it was the bra I installed on the front of the hood. It was changing the aerodynamics of the car and causing a little rubber piece to flap in the wind. Not sure what the piece is for, but there are two of them, at each corner of the hood, near the windshield. Removing the bra solved the problem--unfortunately, I wasted about $100 on a bra I can't use.
In other news, I'm following Lemon Law procedures for Maryland and sent a letter to GM requesting a replacement vehicle--we'll see.
As I mentioned a while back on this board, we purchased a 2003 Suburban, the badging on which indicated it was equipped with Autoride... but later discovered it wasn't so equipped. I complained to the dealer and directly to GM. GM was a joke. Their responses took a week and every time it was just the same form letter response: "Please be aware as our dealers are independently owned and operated we may not get involved in sales issues. The options your vehicle comes with are considered a sales issue, and as such must be resolved directly with the dealer."
I was infuriated... they built the car and claimed it had a $1200 option that it didn't have, and they condsidered it a "sales issue" that they wouldn't get involved in!!!! Anyway, the good news is I picked a great dealer because the sales manager found me another truck with the options I wanted, picked it up 300 miles away, sold it to me on better terms, and let me return the first one with 1000 miles on it! Now that is good customer service... but GM itself was EXTREMELY disappointing.
My Yukon Denali XL doesn't seem to have one.
If I were buying for driving in ordinary snow (i.e., not blizzards, etc.), I would definitely go 4WD with locking rear differential. I actually don't think Z71 vs. LT will make much of a difference, if any. Z71 is half marketing - different wheels/tires, color-coded trim instead of chrome, Z71 badge, different roof rack, etc. It does have a firmer suspension and more off-road oriented tires, but I don't think these will help much in the snow and you do give up a bit of ride quality. On the other hand, even though we got an LT, I would have to say the Z71 looks a bit cooler.
Another question for experienced Burban or just car buyers...coming off of a 2001 lease with a buyout price of $23,000...having turned in a Ford Exploder for $15,000 towards lease and already made about $10,800 in payments does it make sense to buy out the lease on the 2001 that has 37,000 miles and lease will be up in January so it will be close to 45,000 or to buy (NOT lease...ever again I may add) a new 2003? Never done a lease before and need advice as to what is the best move. Seems to me to buy the 2001 but then after another 3 years to finance let's say, you have a six year old car with 75,000 miles that you've paid more for than a new one...painful and confusing. Need to look at all angles. Thank you!
When I got home (105 mile round trip) I discovered the antenna and cigarette lighter were missing. I also noticed that the mats were beige while my carpet was gray (pewter).
The dealer told me there would be no problem - I could bring the Yukon back and they would order the replacement parts. I thought there must be a better way so I called the GM 800 number. What a joke!
After being on hold for 10 minutes I spokes to CSR Sean Stewart. I asked Mr Stewart if it was possible to make the exchange at a GM dealer closer to my home. He said that was impossible and furthermore he said it was my responsibility to inspect the vehicle before taking delivery. Finally he told me that it was not GM's fault that I picked a dealer so far from my home!
No "We're sorry for your inconvenience" or "We're sorry we screwed up". I asked to speak to a manager. He said he was a manager and he would be the only person I would be talking to. Really!
I can handle the replacement part problem but I can't handle buying a $41,000 MSRP vehicle and then taking crap from some jerk CSR at GM.
I emailed GM customer service and got a "thank you for your inquiry form letter response. I have been a GM customer for a long time but this is the end.
However, GM called me after receiving my "lemon law" letter. After asking me a few questions, they said they'd contact the "Regional Factory Rep" to get things straightened out. The rep called the dealership and told them to replace the entire Autoride system! I'm hoping to get the truck back on Wed. So far, my experience in dealing with the dealership and GM directly has been good. The mechanic has had a heck of a time trying to solve the problem, but at least they are trying and being nice about it. I'm still crossing my fingers, though, because I've heard horrible things about GM CSR on this board.
Speaking of which....
Micobiz--I thought I'd respond to your post because I've just dealt with GM directly and the outcome is good so far. I think there is a some point where GM can't be held accountable for problems that can be handled at the dealership level. In this case, I understand your frustration and agree that when buying an expensive vehicle like this, that the dealership would make sure everything is perfect.
However, in this specific case, you can't really expect GM to do anything. And you certainly can't expect another local dealership (probably independently owned) to do anything about another dealership's screw up. Finally, some of the blame is your own as you should have thoroughly inspected the vehicle before taking it home.
That being said, this is in NO WAY YOUR FAULT. If I was the manager of the dealership, I'd offer you a free oil change or some type of service credit for your inconvenience. Maybe you won't take it there for service, but it would be a good gesture on their part. Unfortunately, I think your best bet is to just drive over there and get the correct parts.
I think you are right but it's hard to just roll over when you spend that kind of money and get "pooped" on by some kid CSR.
I wasn't demanding anything from GM I was just asking if something was possible. I took care of the problem myself.
I hate to say it but my neighbor bought a Toyota truck and something similar happened to him. Toyota (not the dealer) was apparently so horrified that a truck left the dealer incomplete they overnighted the items to him with a hand signed letter of apology.
I'm glad to hear you were able to fix things.
Day after this occurred the neutral indicator light on the transfer case came on when starting the truck.
We have already had the dealer replace the computer module/chip behind the transfer case when the "service 4wd" message came up 1 week after purchase. The dealer said this was a consistent problem with new Burbs and was surprised GM has not issued a recall?
Any thoughts?
Steve, Host
Let me know what you think about the “Denali SS”
Thanks!