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Sunroof leak on my Saturn Outlook

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Comments

  • rgvballrgvball Posts: 3
    Ok, It's been a few weeks but here is the latest...

    First of all, just so I don't sound vengeful , my local Chevy dealer has been great so far. They have been polite, curteous and genuinely willing to help.

    My Outlook was water tested today and the problem seems to be faulty body seals this time as well as the fact that while the drain have been extended and "fixed, according to the manager, the drains are still too short, and the water is actually entering via the afore mentioned poorly sealed body panels.

    Well, bad design, and bad craftsmenship = poor quality.

    So, they have resealed the panels and will once again will attempt to retrofit the drains.

    My follow-up cal with GM customer service is scheduled for tomorrow, and I'm waiting with baited breath to see if they stand up and stand behind their product, or if they don't.

    More tomorrow.
  • enm1978enm1978 Posts: 1
    I bought my 2008 Saturn Outlook XR less than 2 months ago with almost 40K miles on it. Researched it well, or so I thought, because I missed this information.

    Today there were massive rain storms for hours in the morning. Upon going out for lunch, I noticed water dripping from the plastic place marker that says Airbag on the left upper driver's side, as well as significant leaking on the lower right passenger side in the foot well, and same in the lower left drivers side foot well.

    This does not appear to be related to any windows, sunroof/moonroof or doors.

    Is this what you experienced when it started? Should I go back to the dealer I purchased from?

    I spent way too much money to have this kind of problem.

    Thanks in advance for your help.
  • postonnopostonno Posts: 12
    From reading hundreds of complaints about leaking Saturns, the "outlook" for help isn't promising. I filed a complaint with the Institute for Highway Safety, as I feel that these vehicles may not be safe to operate on the roads. Some folks, who bought new, have gotten minimal help from GM, with a trade. I think it may depend on the "Lemon Law" in the state where it was purchased. Most owners, even those with lawyers, seem to get stonewalled, and then offered a pittance to go away. As a second owner, your prospects are probably quite dim. Did you buy from a GM dealer, or from a used car lot.? If a GM dealer, he should have had access to the service records of the car, and may have known about any water leak history. The original warranty is 3/36, so your car is out.

    What you have experienced is typical. Depending on how the vehicle is parked, water will run out of the front or rear airbag housings, and also down through the dash. I think what happens is that the drain tubes that are supposed to carry the water away from the channels around the sunroofs are too small, too short, and thus simply inadequate in a heavy rain. Water backs up inside the fiberglass headliner, then finds its way out at the lowest point. As you may have noticed, mine has been in 3 different dealerships at total of 6 times, supposedly "fixed" every time...until the next heavy rain. Right now we're in a drought in FL, and I'm holding my breath for the upcoming rainy season.

    Good luck!

    Bob Post
  • msibmsib Posts: 1
    I have a 2007 Saturn outlook with similar issue. I took the car to the Dealer multiple times and the dealer would just clear the gutter when the car was under warranty. Now the car has major electrical problem and the Dealer want money to fix the car.

    I'll post updates as the reports come out. No wonder GM went down under and after eating tax payers money still have no shame. Is this American customer service?
  • bacanbitbacanbit Posts: 5
    We purchased our 2007 Outlook XR used in May 2009. Our first leak was around March 2010. We found out the TSB had already been performed but the work had failed. They fixed it again. The next leak occured February 2011 but the dealership could not duplicate it and we were sent on our way. Now it has leaked again on 4/22/11 and we are going back in to the dealership on May 5th. I am so frustrated! They ahs got to be something done about all of these vehicles. We all have the same problem yet GM is not doing anything about it! GM had better pray that the leak can be duplicated and the bill had better be paid by GM! We are out of our warranty period and the dealership is wanting me to pay for the work. This is out of control. :mad:
  • postonnopostonno Posts: 12
    What really disturbs me is the apparent disregard by GM for the safety issues that may arise. Owners (including me) have reported water coming out of airbag ports, vehicles that suddenly shut off, others that won't shut off after the key is removed, water dripping down through the dash and fuse panel, etc, etc. I'm sure it would be cheaper to defend the occasional lawsuit from an accident arising out of a claimed defect, than getting involved in some massive recall. Remember the Ford Pinto...and Chevy trucks with sidesaddle fuel tanks??
  • gmcustsvcgmcustsvc Posts: 4,251
    bacanbit,

    By chance have you contacted GM Customer Assistance?

    Thank you,
    Caron, GM Customer Service
  • bacanbitbacanbit Posts: 5
    Hi Caron - Yes I have. I have a service request number and I call in everytime I have a leak. I just started the service request this year.

    Cherie
  • siboldm2siboldm2 Posts: 7
    what so you can offer a years worth of oil changes and tire rotation. I have already been down this path and unless GM has changed its tune about this situation, IT DOES NO GOOD TO CONTACT YOU... I wound up paying out of pocket to have my roof fixed when it had been in the shop multiple times before the waranty expired for the same problem and then to top it off more things have gone wrong since then. Just had to spend over $1000 fixing things that should have never gone wrong on a car that is only 3 years old. The parts on this car are marked up higher than you can imagine. Try to replace an altenator and your going to spend $600 for the part alone and that is with a discount according to my local GM dealership. You can't get any parts for this piece of crap unless you go straight to GM. Basically they have found a way to rip us off yet again.

    bacanbit,
    tell them to fill the holes in the roof that the stupid maker forgot to close when they put the car together and GOOD LUCK!
  • siboldm2siboldm2 Posts: 7
    I took mine to Champion Chevrolet in Tallahassee last year and I have not had the roof leak since. They tore the interior apart and fixed the problem. We have had some pretty heavy rain and I have even taken it through a car wash to make sure the problem was fixed and I have not had a leak in over a year. Other problems, but no leaks.
  • gmcustsvcgmcustsvc Posts: 4,251
    msib,

    I would like to set up a case with GM Customer Assistance. In order to set the case up, I will need the VIN, current mileage, complete contact information including a telephone number and the involved dealership sent to me in an email. I look forward to hearing from you.

    Thank you,
    Caron, GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,251
    siboldm2,
    I apologize for your frustrations. Each case is handled on a case by case basis. If you would like me to look into this please feel free to email me.
    Christina
    GM Customer Service
  • haley602haley602 Posts: 1
    edited April 2011
    I too am having the leaking problems and the resulting electrical problems are an issue as well...

    how do I open up a case with GM?
  • gmcustsvcgmcustsvc Posts: 4,251
    Cherie,

    Could you please email me the case number? I would like to look further into your situation.

    Thank you,
    Caron, GM Customer Service
  • krozellkrozell Posts: 1
    Hello,

    I will add to the growing list of issues with the Saturn Outlook leaky roof. I purchased the Saturn new in 2007. I have taken this into my Saturn Dealership several times (while they were still open). Supposedly they put longer tubes in, or would remove debris from the track area. The vehicle has continued to leak when it is out in the rain, and driven in very wet weather. This always happens on the front passenger side, and at time when breaking it would give my wife a shower. This seems to be a common problem, and now wondering where I go with this? Who do I contact? This should be covered under warranty, as the issue was never really fixed in the past. If someone from GMCUSTSRV would email me, I can send you the VIN number, mileage and all the information you need. Just tell me where I can get this fixed. My floor is still wet from from storm last weekend in Wisconsin.

    Thanks!

    Martin
  • gmcustsvcgmcustsvc Posts: 4,251
    haley602,

    I would be happy to set up a case with GM Customer Assistance. In order to set up the case I will need your complete contact information, VIN, current mileage, involved dealership and a description of the issues you are experiencing sent to me in an email. Also, has your vehicle been diagnosed in the past 30 days? I look forward to hearing from you.

    Thank you,
    Caron, GM Customer Service
  • kyfdxkyfdx Posts: 72,847
    If you wish to e-mail another member, click on their member name, and if they wish their e-mail to be public, you will see a link there..

    regards,
    kyfdx

    MODERATOR

    Prices Paid, Lease Questions, SUVs

  • I just purchased (6 weeks ago) 08 Saturn outlook. The sunroof is leaking and my passenger side floor is SOAKED. We have taken back to the Dealership and are told it is not a recall and we have to pay for the repair. I am not happy!!!
    :mad:
  • gmcustsvcgmcustsvc Posts: 4,251
    oe_gdaniel,
    If the vehicle was not a certified used vehicle and you did not purchase a protection plan such as "Major Guard", the expense would be an out of pocket expense. I apologize for any frustration.
    Christina
    GM Customer Service
  • jdkv1jdkv1 Posts: 1
    I was wondering if anyone can offer any help. Since we purchased our 2007 Saturn Outlook it started leaking inside but not very bad but has gotten worse over the past year. It now is having electrical problems, the headliner is showing stains, the other night I turned the vehicle off, REMOVED the key and the engine kept running!! We tried to take it in for service but the dealer said it was out of warranty and they couldn't work with us and it would be totally on our expense. They said they never heard any problems of this sort... I came home googled to see if it was just our vehicle and found numerous others having problems BUT WHAT CAN WE DO... I have already tried to contact GM customer service with no help either. I am planning on contacting the better business bureau, states attorney general along with anyone else anyone can suggest. We just want someone to work with us to fix this problem which obviously is happening to a lot of other people as well. If this is the kind of service we can expect we will never buy a GM vehicle again and try to let as many others know of this as possible as well. Any suggestions would be appreciated.
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