"Also, there is a new doc on warrantynews.com/pleadings.asp that shows WG going after the cc companied and Global Payments - the biggest issue is that cc customers didn't file a timely complaint."
Gotta Love how WG twists everything around. They withheld information from US, the customers, for about FIVE MONTHS so they could bill our CCs and they hoped we didn't need to get any Car Repairs so we would not learn they were charging us for worthless policies. Then they claim we didn't Cancel SOONER? Maybe if they were a reputable honest company they would have alerted us to the financial screwing over we would soon be getting by having to pay for our own "covered" repairs as well as pay THEM for ZILCH. And somehow, they are getting away with THIS as a defense? Sad.
"WG going after the cc companies and Global Payments - the biggest issue is that cc customers didn't file a timely complaint."
Well what about WG not informing their policy holders in a timely manner about the NWIG problems? WG claims contempt of court against Global Payments. As the consumer, I'm claiming WG in contempt of ethical business practices and I expect my credit card company to protect me (especially with the interest rate I'm charged with).
These hypocrites need to turn that Chapter 11 into a Chapter 7 fast and liquidate their assets ASAP. I don't see how 11 can save them at this point.
Bankrupt or not, if they want to continue to process credit card payments, they must abide by the terms as set forth to maintain a merchant account or lose it. They have violated their agreement with the credit card companies and have the audacity to claim our money is rightfully theirs for selling worthless policy's??
NWIG's failures have cascaded down to WG. I think banks are playing it smart by protecting their customers where possible. Do banks stand to lose more by protecting one lousy company called warrantygold or protect them and tick off their customers and risk numerous card cancellations? This has affected 65000 people and even a small percentage of us cancelling would have a rippling effect. After all, if you can't trust your bank to protet your money, would you continue to do business with them?
WG, it's too bad you played with our money and tried to shield yourselves with bankruptcy. Your 15 minutes in the industry are up!
WG will use the LAW and deception to steal our money. THAT is obvious. They can LIE on their website, withhold pertinent Info, or not fully disclose things verbally told to us and then begin QUOTING a)The contract & b)Credit card laws preventing chargebacks!
Their major defense should be to tell me I was STUPID for trusting them, I should have READ every detail of the contract (such as I was told I could get a Pro-Rated refund but the Rep neglected to mention it would be pro-rated all the way back to the day I purchased the car; THAT fact alone would have alerted me and stopped me from purchasing this policy!) and I should be happy I didn't pay my last few payments due on the worthless contract!
I find it revolting that WG can tell the court that if Global Payments does not return the money we paid for worthless rejected contracts, poor WG won't be able to continue selling contracts, and may actually have to go out of business. Is that sick or what???
WG has no intention of honoring our contracts, yet it believes it has the right to keep our money anyway. This company is evil, and our laws stink when it comes to protecting the consumer. What a horrible, disgusting situation this is.
I wonder how the judge would rule if he or his family held a few pre-June contracts?
WG is selling our personal information to other companies. I just received a postcard in the mail from a company that starts off "While we cannot do anything to help you recover your loss, we can offer you a new XXX vehicle service contract at a greatly reduced price". Blah, blah, blah.
I don't believe they are doing that (although it wouldn't surprise me if they did). As soon as any of us file a claim with the courts, information might become a matter of public record where you can be targeted for solicitation. It's like you get a traffic ticket from a cop or state trooper and soon your mailbox fills up with advertising from lawyers who can help you. Now if you didn't file a claim and you do get solicited, I would be so PO'd some WG low-life gave out my personal information where I'd consider it a form of harassment and mull over possible litigation - bankruptcy or no bankruptcy!
You don't believe WG would do that? Puhleeze. I think they would do it in a heartbeat, & they have. I've filed NO claims through the courts for "public records" as you state & am already receiving stuff. Call it adding salt to the wound.
WG would give your info. regardless to the Austin court. Since your contract has been written off by WG, that loss must be recorded with the court. That leaves your info. open to service contract companies hoping for your business. Out of curiosity, contact the company wanting your business and ask them how they obtained your information. If they say WG, I stand corrected.
Here's a copy of the letter I sent today objecting to "carving out" only the Texas contracts from the rejection order. I greatly admire what the Texas AG is doing on behalf of Texans, but this is a US issue with broad national consequences. If this was a Texas-only bankruptcy, it would be totally different. But it's not, so US code should apply equally, nationwide.
I firmly believe that WG is negotiating with the Texas AG to "assume" at least some of the Texas contracts so they don't lose their Texas license. Good for Texans, bad for the rest of us! My personal feeling is that, unless WG treats all its creditors equally, it should be forced out of business.
By the way, for you non-Texans, the deadline to object to this motion is 21 Dec 2003, less than a week away.
=================================================================- === Porter, Rogers, Dahlman & Gordon Attn: Lynn Hamilton Butler 2600 Via Fortuna, Suite 130 Austin, TX 78746
Subject: Objection to “AGREED MOTION TO AMEND AND SUPPLEMENT NOVEMBER 19, 2003 ORDER GRANTING WARRANTY GOLD’S FIRST DAY MOTION TO REJECT ALL PRE-JUNE 7, 2003 CUSTOMER EXTENDED WARRANTY CONTRACTS”
Re: Warranty Gold, Ltd., Bankruptcy Case Number 03-15721
1. Although I admire what the Texas Attorney General has done on behalf of Texas contract holders, and although I do not wish to harm any fellow pre-June 7th contract holder in Texas, I must object to this agreed motion because I believe it may be detrimental at some point in the future to creditors not residing in Texas.
2. I realize this motion does not mean that the debtor will assume or honor the Texas contracts. However, I firmly believe it may be a first step in negotiating just that. Should Warranty Gold, in fact, eventually assume just the Texas contracts while still rejecting all others, I believe it would not only be discriminatory, it would also be financially detrimental to all non-Texas contract holders, because it would likely reduce the available assets from which to pay claims and issue refunds to contract holders in all the other states. I feel the court should apply the intent of 11 USC § 365 equally and fairly to all contract holders. Consequently, if there are non-executory contracts in Texas that should be carved out, that same consideration should be applied across the board, nationwide.
3. Should the court stipulate in its order that if Warranty Gold eventually assumes any of the Texas contracts it must also assume all other like contracts, nationwide, I will respectfully withdraw my objection.
deliberately signed me up to receive marketing calls.
A couple of weeks after I started my website, I started receiving phone calls AT WORK stating I had signed up for more information about products/services on their website.
One was a work at home scam, one was for debt consolidation.. and there were a couple more, too.
I FIRMLY believe it was WG or an employee of WG who did this.
I am receving spam from other extended warranty companies now, too.
Don't feel left out, I havn't heard from N.Y State Attorney General's office either. My guess is their asleep at the wheel or because Warranty Gold is not allowed to sell in New York State so there is nothing they can do anyway.
Just yesterday I received a response from the Florida AG's staff stating they were forwarding my complaint package to the Dept of Financial Service's Division of Insurance Regulation. I think I read in an earlier post that the same thing happened to someone else. Doesn't look as if the FL AG plans to get involved.
rayt2 you say that Warranty gold can not sell in New York state. I did not see that anywhere when I made the foolish mistake of buying one of there Service Contracts.
This is correct, W.G. is an internet sales company which does not come under N.Y laws. WG is not licensed to sell in N.Y. but they can over the I-Net since their based in Texas.
I now understand WHY N.Y State won't allow them to sell here, their disreputable and N.Y was one up on their business practices evidentally. I believe it had a lot to do with the fact they use a risk retention group (NWIG)to operate thru. We all know what happened with them ! Be thankful you only bought one policy I bought 2. Wish I had known.
I just got a letter from the Florida Dept. of Financial Services in regards to an issue I submitted about Warranty Gold. The letter states that Warranty Gold has NEVER been licensed in the state of Florida to sell extended warranty contracts. That shows you what type of people we're dealing with here!!!
Warranty Gold was issued a cease and decist order on 11/25/2003 from doing business in Florida. I'd bet other states will be doing the same and the whole house of cards will crumble in due time.
Will likely crash since this company survives on the future policies sold to pay for prior contract holder's repairs. With the ton of deserved BAD publicity and states no longer allowing them to sell their risky policies, unless these scammers come up with a new way to screw people over with blatant lies and deception ("Your policy is absolutley Secure"), they will be history before long. But the way this company operates I would not be surprised at all if they scheme their way to more profits for a while before finally dissolving and then create a new way to scam people. Going out of business and states preventing them from doing business seems the be the only way to stop this company since they use the law against us to protect themselves. It's outrageous how they can LIE and I provided many, many pages of documented "proof" in my dispute showing contradictions from WG's letter yet these obvious lies are seemingly not taken into account to show how disreputable Warranty Gold is. I understand credit card companies have to "investigate" disputes but I want to scream "Are you people morons or do you own Warranty Gold?" for their inept handling of my dispute. They "Accidentally" (?) forgot to forward WG's dispute to me until I called about it - a week before the case would have been closed, and Jeez, can they can do any simple internet news/court records search to see what I am claiming is true during the time they waste writing me a letter telling me my policy is currently still valid - according to WG? This is hardly an I say/they say dispute when documentation is provided and easily verified. Disputers: Stay on top of your credit card companies! I have had several problems with mine ignoring part of my dispute (which I am disputing!) and they can understandably take DAYS to receive your fax and WEEKS to send you snail-mail - but watch that time as ONE day before my dispute would be closed I called to verify my Fax being received 72 hours later and surprise, they claimed they never received it and I would have just waited expecting them to have received it the same way at the same number they did in the past. All these coincidences are a bit much for me. I am Frustrated with WG AND my Credit Card company. I have zero faith in both now.
It is ridiculous trying to deal with this garbage! Glad I didn't wait several weeks for snail mail and called them to find out what is going on. Because WG's merchant SAYS WG is still in business ALL contracts are valid and this makes it TRUE somehow? My dispute is currently ignored and/or dismissed and WG wins? Dontcha love this? I am not giving up. I have to wait again and find out WHY my CC company is accepting a LIE that can be easily verified as UNTRUE and MY contract is NOT being honored? They obviously do not care and are not fighting for me. MORONS. At least WG are disreputable scammers and I know where I stand with them. but my CC company is a JOKE. I suppose my next dispute will be with my own CC company? As soon as I pay this card off I'll be cancelling and complaining about them to the BBB and anyone else who will listen. It's nice to waste HOURS researching, printing, compiling, and documenting my dispute to make it easily understandable and verifiable. And then be told, they said "it's valid" so too bad? Without an investigation or as much as picking up a lousy phone to call WG and HEAR contracts are not being honored as of June 6th? INSANE. This is insane. Maybe this would make an interesting follow-up news story - are you really Protected by your credit card company? How are disputes handled - OR MIS-handled?
Anybody else having difficulty with their disputes?
Did everyone or anyone else get the e-mail today about the dispute of the cancellation of contracts prior to June 6th. If you did not get this e-mail write me at sjohnson@efgsubmit.com and I will forward it to you. I am at my wits end. I had same problem with CC company - they paid all of my contract. I cannot get any money back. I have to go all over town to get records of my service work so I have any hope of getting paid on this and I am SICK OF IT!! I am in VA - anybody contact the Attorney General here? Will it help? I guess I am late to the party - I just found this discussion board. I need to get caught up.
Here is the latest JOKE. You have to appear in PERSON or your complaint May not be considered by the court. So, yes, in addition to having WG STEAL YOUR MONEY, you have to PAY Airfare, Car rental and Hotel to be able to FIGHT WG's wonderful attorney for YOUR Money (or Contract to be honored) OR our FAIR judicial system may not consider YOUR complaint to WG RIPPING YOU OFF AND GETTING AWAY WITH IT. Funny. WG Rips me off, My CC company does as little as possible to protect me and now the Court system is set up for our voices to NOT be heard. WG must be laughing heartily over the way this is playing out. If they can't screw us, they'll have their attorneys AND the courts screw us too.
UNITED STATES BANKRUPTCY COURT Western District of Texas Chapter 11 Limited Partnership Asset Case
In re Warranty Gold, Ltd, Case number 03-15721
Notice Of Hearing On Order Granting Amended Motion To Reject All Pre-June 7, 2003 Customer Extended Warranty Contracts and to Modify and Extend Response Deadline
Hearing Date: Thursday, January 8, 2004 At 1:30 P.M. ON NOVEMBER 12, 2003, THE BANKRUPTCY COURT ENTERED AN ORDER AT THE DEBTOR'S REQUEST REJECTING ALL EXTENDED WARRANTY CONTRACTS SOLD BY WARRANTY GOLD PRIOR TO JUNE 7, 2003.
NUMEROUS PARTIES HAVE FILED OBJECTIONS TO THE ENTRY OF THAT ORDER. THE COURT WILL HOLD A SUBSTANTIVE HEARING ON THE NOVEMBER 12, 2003 ORDER ON THURSDAY, JANUARY 8, 2004 AT 1:30 P.M. IN BANKRUPTCY COURTROOM #1, TEXAS 78701.
ANY PARTY THAT WISHES TO PURSUE ITS OBJECTION TO THE NOVEMBER 12, 2003 ORDER MUST ATTEND THE JANUARY 8, 2004 HEARING. IF AN OBJECTING PARTY DOES NOT ATTEND THE JANUARY 8 HEARING, ITS OBJECTION MAY NOT BE CONSIDERED BY THE COURT.
and it looks like the Western District bankruptcy court is in bed with Warranty Gold by that statement.
On another note with credit card company, should you decide to cancel your card with a $0 balance, taking full advantage of temporary credit while dispute is being heard and cc company rules against the dispute you (we) can have a permanent blemish on our credit report and difficlty in the future gaining credit.......as Iv'e been told. So much for that approach.
No income and disabled I spent my Workers Compensation settlement on a used car and the WG diamond plan hopefully to allow me 7 years without worries about major repair bills until I get my SS disability I have been fighting for since 2000.
I spent 9 years fighting Workers Compensation for this small amount of money but I sure didn’t send them $1100.00 for a worthless piece of paper.
I wonder if the company was even allowed to sell in the state if Indiana, I have seen no indications that another Hoosier has become a victim of this mess, is there anyone from In.
I never imagined that I would need to keep checking up on this company like one would have to check on teenagers with a pocket full of cash.
Does anyone know if they might handle a complaint? Doesn't Federal law supercede Texas. The fact that we have to fly to Texas to object is unconscionable and an outrage!
The bankruptcy court is a Federal court. The Federal courts are under the Judicial Branch of the government. The U. S. Attorney General is the head of the Department of Justice, an Executive Branch agency. Under the separation of powers in the Constitution, the Attorney General cannot force the courts to do anything. However, the courts can order the Attorney General to do something.
Does anybody know what we can do to get represented at the Texas hearing short of being there? I cannot fly down - but I cannot stand the thought of not being heard! Any ideas?
I'm from Indiana and got in the mess. In August or so, I filed a cc dispute. I got most of my money back in early October and it looks like the 45 day (maybe it was 60) period that WG could argue it have passed. So I'm pretty hopeful at this point.
I sat back expecting my temp credit to become permanent UNTIL I called my CC company and was shocked to hear WG responded and fought my dispute WEEKS prior to my call, only my CC company NEVER sent me the dispute nor did they remove the temp credits UNTIL I called them about this. And even THEN, I did not receive the dispute in the mail. As I sat waiting for two weeks (they claim it takes that long for me to receive it) I had to call back a second time to ask WHY I STILL had not gotten it - they never sent it. And then, with 3 days left before my dispute would be CLOSED, I finally received it. They are apparently NOT helping me now (I am waiting for another phone call from them to tell me WHAT is going on - they didn't call as promised yesterday) and I would not be surprised if they deliberately did not send me the response so the time would pass and my dispute would be closed and THEN they would claim I was sent the letter via mail and never responded. It is hard to not be paranoid when several strange things happen such as this and then being given 3 days to respond and get it back to them or have my case closed because of their ineptness ("We're sorry" - whatever) - and then my response NOT being received so I had to RE-fax it to a local CC rep on the very last day to verify receipt. Gimme a break! I kept on top of them and I am getting very discouraged but I am not giving up and will fight my CC company over this lunacy.
My warning is to KEEP ON TOP of your CC Companies and make sure your dispute is being handled properly as mine WAS NOT. It takes WEEKS for these CC companies to update us and our accounts. I hope WG did not fight your dispute garnes, but with WG, it pays to be safe than sorry.
From the posts here, it looks like there are some CC that are trying to help, and others not at all (sorry nowarranty). Maybe it would help others to list who has been cooperative/supportive. My CC is BankOne and they seem to be trying to help. I started the dispute process before the bankruptcy date, so I don't know if that helps me or not.
My CC action date that WG must respond by is just after the hearing date. Anyone know if that is a bad thing?
I'm a little paranoid posting too much information here since it would not surprise me if WG reads these posts.
I don't know how long time periods are for temp credits for various CCs to become permanent, but between the period of receiving the Temp credit and having it taken back - it was over 45 days on a mastercard.
After discussing the possibility of cancelling out D.C. after recieving the temp. credit, I have been informed that even if we close the account with a $0 balance doesn't mean the CC company still can't reinstate charges from a disputed bill had the resolution not been final. Whether you still have the account or not. To ignore the bill may give satisfaction but it's your credit report that suffers in the end when you apply for any new loans or c.c's. You'll have an all new battle to fight to straighten that out. This did happen to my wife about 10-12 years ago. While I found it obsurd the fact still remained. The consumer always get's it in the end...........ouch !
told me I couldn't close my account with an Open dispute and could once it was resolved. Don't know if that's true, but it sounds like it is, or else they will just put a judgement against us later if a dispute is overturned.
I put $800 =/- down and was paying $200 per month on AMEX. I became aware of the problem in August. When my bill came that month I put in a dispute. I did the same in September. In October I received notice that my account was being rebilled because WG said I didn't cancel the contract. I immediately called AMEX to advise that this was a mistake and that I had been defrauded. They again issued a credit. I hads to call them again when another 200 bill showed up on my October bill.
In November I was again advised that my previous credits were being rebilled based upon WG's response. I also received yet another bill for that month. I again called AMEX and they had me fax them a letter detailing what has occurred. I was told that August, September, October and November were still the subject of a temporary credit.
I just received yet a thrid notification from AMEX that they were rebilling my account based upon what WG had to say. Attached was WG's response. The response discusses how they are dong everything they can to get the money back from the Cayman Islands blah, blah, blah. They never once said that they were provding the service I purchased. They then mentioned the bankruptcy. I again got on the phone with AMEX who told me they would again put everything into dispute again.
The point of this is that WG is not going to give up on stealing your money. You must stay on top of your CC company. And this is only to prevent paying out more money. I don't see any effort to get money back.
Only My CC company accepts what WG's merchant says as the TRUTH - ignoring documentation I submitted FROM WG itself,. and other sources stating the contrary. It appears some CC comps (at least mine) do NOT want to fight despite my being ripped off. According to my CC - my contract is VALID and I have NO dispute. They obviously ignored my documentation and won't so much as even verify I am telling the truth and WG is NOT honoring the contract as it was sold to me. So apparently WG does NOT have to provide the service as promised, but I on the other hand, AM responsible for Paying for NOTHING. Ironically, my CC rep sounded just like the WG rep repeating the same response over and over a dozen times ("We're sorry, BUT...") to get me off the phone, which did not work. I hope a local consumer news reporter can assist me in fighting my CC company's IGNORANCE.
I think the main problem is WG has legally stolen our money and my CC - if they give me a credit - will be the monetary loser for a portion of the credit and they have no intention of losing money. I proved WG continued charging me for MONTHS and refused to honor the agreement. But if Mastercard/Visa only allows X number of days for a chargeback whether it be for fraud, deception or not providing what we purchased, or in Warranty Gold's case, ALL of these, who pays for the additional chargebacks? Not WG. This is just my theory - anyone with some knowledge, please help!
I cannot believe CC companies/merchant services will let WG get away with blatantly stealing money without honoring the contracts, but they ARE doing this. PERIOD. The News Media covered WG's ripping consumers off, now it's time for the Media to investigate how our credit card companies WILL NOT protect us.
nowarranty - very sorry to hear about your situation with the CC company. Can you let us know who your issuer is?
Mine seems to be cooperative, at least at this point. I will be keeping up on them. My primary contact in disputes is on vacation until 1/5/04, so I'll know more in another week.
If anyone gets the news media involved, count me in to give my account.
I am so confused as to what to do about this mess at this time. I can't get my cc company to refund my money. I was paid up over a year ago on my contract. I am now out of my manufacturers warranty,my car is over 3 years old now. I can't go to Texas to fight this case in court.... it's too far. I am in NY. What are others doing in this situation??? I have made complaints to the Attorney General etc. What does all the rhetoric even mean on the most recent WG mass e-mailing to us? I just am at a loss at this time. It is so frustrating. Are some people doing the class action route? You don't have to say when or where...just yes or no. Where do we go from here??? That's alot of money to take a loss of. I think those WG rip offs may be laughing there way to the bank at this time but they will also be laughing there way straight to hell. God sees all.
I have bought ANOTHER warranty through AAA. Has anyone else bought new policies with them??? What do you think of them? I hope and pray this one will be reputable since it is through such a well known outfit who claims to stand behind the policy. I haven't made any claims to them yet so I will let you know how they are. Thank God I am through with the 30 day waiting period. It is active now. But you know what they say...once burnt ...twice shy. I am very angry that I am having to put out another 1,800 on another policy after already having payed up my WG policy over a year ago. I am just sick about it. Those WG scum have no shame. I have a family..3 kids to take care of and these *&#%@*@#* scammers do this to all these people and families???? They are low lifes with no conscience. And apparantly they are above the law. How could this happen??? Where is our protection in America.? How could the law allow this. ??? It is outright Theft.
Another member said.... "Where are the Consumer Advocates to help us??
Yes.....PLEASE ....where are the Consumer Advocates to help. Where is Ralph Nader when you need him?
Warranty Gold how can you put the screws to all those good people who trusted in you, paid you in full and deserved to have there policy honored.??You are really bad people. You may have run off with all our money and faith but in the end it is YOU who will ultimately pay.
lena10, I looked into AAA and found that they are just a middleman selling policies for another company (Warrantech I think). Once AAA sells you the policy, they have nothing to do with you anymore...you're dealing directly with the administrator of the policy. Check your policy, find out who the administrator is, then do a Google search to find out what people are saying about them. Don't buy a AAA extended warranty just because it looks like AAA put their name on it. Good luck.
Discover Card has just informed me that my dispute filed on 10/15/03 & the temporary credit has been denied and charges reinstated to account. They based their decision on the most recent mailing from Warranty Gold declaring Chapter 11. I will pay off the balance and BURN the DISCOVER CARD, they have lost a customer since 87 and could care less. I hope they remember there is power in numbers and as word spreads on how they are not customer oriented, disgruntled DC customers will pull the plug also.
Next step is to follow thru with the court system and send an inquiry to the lawyer listed on the mass mailing form WG.
They may have won the battle but not the war..........
Temp. credit was issued 11/4/03 before WG chapter 11 declaration. You may think they "should" do the right thing but they don't. Plus when all else fails, as I made my points to them and they had no more answers, they roll out the ole "your dispute was beyond the 180 day limit". No matter that I would have met that deadline, had Warranty Gold given me notice on June 6 that they no longer were honoring contracts instead of September 15th. Discover Card does not care to help and are holding firm to their decision. Once again they put the screws to the customer and back the merchant! I will enjoy burning the card and mailing it back to them with final payment.
Are going to let WG get away with ripping off their customers. My CC company makes me as sick as WG does, or even moreso since they KNOW I was ripped off and choose to not do anything about it. Those of us caught up in the mess with charges to our CC following June 6th would think this is a clear case of WG deliberately taking money for NOTHING. There is NO confusion about this as WG was not paying claims as they should have following June 6th and yet continued to charge us for the coverage. I do realize Fighting payments made prior to June 6th (which I also did) was a tougher fight. That doesn't excuse their disreputable methods post June 6th - or the blatant misleading promises they made on their website to trick me into buying their policy.
We probably represent such a tiny fraction of their cardholders, these issuers don't care I was ripped off since I owe THEM the money now. And I too will be destroying my Card but I am sure the rep opening my envelope and letter explaining why I am cancelling will care even less than the Higher Management that didn't care about my dispute. They totally disgust me and I know whether I am a customer means nothing to them, as the bigger the company, the worse the service since apparently, I need them more than they need me.
Funny how our CC companies seemed so helpful and caring in the beginning until WG fought back with the "We used the LAW to legally rip these people off" defense. Nobody cares.
Awaiting my official letter denying my dispute and it's off to the Media with that and all of my docs. Since the media hasn't said much about CC denying chargebacks - should I look forward to their not helping either? If I lose my money it is not going to be without a FIGHT.
Thanks for the feedback. I will check it out like you said.....NOW... I am getting really depressed that even AAA is not necessarily gonna stand by the companies that they display in their magazine. Where are the Honest extended warranty companies.??/ Is their such a thing anymore? Are we all being foolish for trying to purchase car warranty coverage???? I am feeling very discouraged about all this.....including our Govt. who I thought was looking out for us. I swear, I can't take these ripp off schemes and dishonest companies anymore. How do they all sleep at night??????? Merry Christmas to them.!!!!!!!Enjoy your slimy swindling life.
The point of my post was that you must continue to fight with your credit card company. If you cannot get satisfaction from the customer service rep. then you must go up the line. The best method is to find out the name and address of the president of the company and write to him. I don't mean his home but to the home office. My experience in the past is that they take seriously people who take the time to find out who is running the show. This assumes you have a legitimate gripe. Frankly, I would not expect my credit card to reimburse me for a year old expense. Why should they take the bite, you are the one who got ripped off? My fight is with them continuing to honor monthly payments, something WG continues to try and collect despite what we all know.
As we all know these are not even so-called Extended Warranties - that's just the hook to make it sound better as if we are getting that same secure bumper to bumper coverage we received when we purchased our cars - these are just Service Contracts that they are hoping we won't need. They aren't in business because they want to provide Service Repairs for us, they are in business to MAKE MONEY - and unfortunatley they will make money ANY way possible - even if they provide nothing for it and have NO conscience in stealing our money. I will never take another chance on one of these risky Policies with any other company. WG claimed to be absolutley reliable and secure on their website. Look where THAT got us with THAT false claim: Paying for Our own repairs AND forced to pay for a worthless contract.
i used aaa warranty 5 years ago. they were good in the begining but when i was coming to the end of the warranty thats when they started to give me negative responses to things i needed fixed,i.e oil leaks etc. so next time around i searched like everybody else and found wg to be the best and much cheaper than aaa. so who knew.from what i can tell the best extended warranty is the one that comes with a new car but even that can be lousy considering you really have to bring your car for routine maitenence to the dealer at much higher prices and incovienence compared to your garage down the street and if you don't the dealer will start questiong your repairs and deny claims.
The problem with extended service companies is they cannot raise the rates every 6 months like liability insurance companies if they find they made a mistake in insuring you/your car.
Guessing about the future 7 years in advance is a sure way to be wrong.
$1500 just doesn't cover an $8,000 risk especially when all policy holder could have some claims in the period........no car is 100% reliable to 100,000 miles.
If they had been able to charge $3,000 for policies things might have turn out different, but people wouldn't buy at that rate.
On many car I would want $5,000 to cover 100,000 miles from a 35k factory warranty.
Comments
Gotta Love how WG twists everything around. They withheld information from US, the customers, for about FIVE MONTHS so they could bill our CCs and they hoped we didn't need to get any Car Repairs so we would not learn they were charging us for worthless policies. Then they claim we didn't Cancel SOONER? Maybe if they were a reputable honest company they would have alerted us to the financial screwing over we would soon be getting by having to pay for our own "covered" repairs as well as pay THEM for ZILCH. And somehow, they are getting away with THIS as a defense? Sad.
Well what about WG not informing their policy holders in a timely manner about the NWIG problems? WG claims contempt of court against Global Payments. As the consumer, I'm claiming WG in contempt of ethical business practices and I expect my credit card company to protect me (especially with the interest rate I'm charged with).
These hypocrites need to turn that Chapter 11 into a Chapter 7 fast and liquidate their assets ASAP. I don't see how 11 can save them at this point.
Bankrupt or not, if they want to continue to process credit card payments, they must abide by the terms as set forth to maintain a merchant account or lose it. They have violated their agreement with the credit card companies and have the audacity to claim our money is rightfully theirs for selling worthless policy's??
NWIG's failures have cascaded down to WG. I think banks are playing it smart by protecting their customers where possible. Do banks stand to lose more by protecting one lousy company called warrantygold or protect them and tick off their customers and risk numerous card cancellations? This has affected 65000 people and even a small percentage of us cancelling would have a rippling effect. After all, if you can't trust your bank to protet your money, would you continue to do business with them?
WG, it's too bad you played with our money and tried to shield yourselves with bankruptcy. Your 15 minutes in the industry are up!
Their major defense should be to tell me I was STUPID for trusting them, I should have READ every detail of the contract (such as I was told I could get a Pro-Rated refund but the Rep neglected to mention it would be pro-rated all the way back to the day I purchased the car; THAT fact alone would have alerted me and stopped me from purchasing this policy!) and I should be happy I didn't pay my last few payments due on the worthless contract!
WG, may you not RIP.
WG has no intention of honoring our contracts, yet it believes it has the right to keep our money anyway. This company is evil, and our laws stink when it comes to protecting the consumer. What a horrible, disgusting situation this is.
I wonder how the judge would rule if he or his family held a few pre-June contracts?
I just received a postcard in the mail from a company that starts off "While we cannot do anything to help you recover your loss, we can offer you a new XXX vehicle service contract at a greatly reduced price". Blah, blah, blah.
Yeah, right! Never again. Lesson learned.
I've filed NO claims through the courts for "public records" as you state & am already receiving stuff.
Call it adding salt to the wound.
I firmly believe that WG is negotiating with the Texas AG to "assume" at least some of the Texas contracts so they don't lose their Texas license. Good for Texans, bad for the rest of us! My personal feeling is that, unless WG treats all its creditors equally, it should be forced out of business.
By the way, for you non-Texans, the deadline to object to this motion is 21 Dec 2003, less than a week away.
=================================================================- ===
Porter, Rogers, Dahlman & Gordon
Attn: Lynn Hamilton Butler
2600 Via Fortuna, Suite 130
Austin, TX 78746
Subject: Objection to “AGREED MOTION TO AMEND AND SUPPLEMENT NOVEMBER 19, 2003 ORDER GRANTING WARRANTY GOLD’S FIRST DAY MOTION TO REJECT ALL PRE-JUNE 7, 2003 CUSTOMER EXTENDED WARRANTY CONTRACTS”
Re: Warranty Gold, Ltd., Bankruptcy Case Number 03-15721
1. Although I admire what the Texas Attorney General has done on behalf of Texas contract holders, and although I do not wish to harm any fellow pre-June 7th contract holder in Texas, I must object to this agreed motion because I believe it may be detrimental at some point in the future to creditors not residing in Texas.
2. I realize this motion does not mean that the debtor will assume or honor the Texas contracts. However, I firmly believe it may be a first step in negotiating just that. Should Warranty Gold, in fact, eventually assume just the Texas contracts while still rejecting all others, I believe it would not only be discriminatory, it would also be financially detrimental to all non-Texas contract holders, because it would likely reduce the available assets from which to pay claims and issue refunds to contract holders in all the other states. I feel the court should apply the intent of 11 USC § 365 equally and fairly to all contract holders. Consequently, if there are non-executory contracts in Texas that should be carved out, that same consideration should be applied across the board, nationwide.
3. Should the court stipulate in its order that if Warranty Gold eventually assumes any of the Texas contracts it must also assume all other like contracts, nationwide, I will respectfully withdraw my objection.
Sincerely,
cc: Texas AG's Office
A couple of weeks after I started my website, I started receiving phone calls AT WORK stating I had signed up for more information about products/services on their website.
One was a work at home scam, one was for debt consolidation.. and there were a couple more, too.
I FIRMLY believe it was WG or an employee of WG who did this.
I am receving spam from other extended warranty companies now, too.
Ray T.
I now understand WHY N.Y State won't allow them to sell here, their disreputable and N.Y was one up on their business practices evidentally. I believe it had a lot to do with the fact they use a risk retention group (NWIG)to operate thru. We all know what happened with them ! Be thankful you only bought one policy I bought 2.
Wish I had known.
Ray T.
Warranty Gold was issued a cease and decist order on 11/25/2003 from doing business in Florida. I'd bet other states will be doing the same and the whole house of cards will crumble in due time.
Maybe this would make an interesting follow-up news story - are you really Protected by your credit card company? How are disputes handled - OR MIS-handled?
Anybody else having difficulty with their disputes?
I think I need a JOB WITH Warranty Gold.
Where are the Consumer Advocates to help us??
UNITED STATES BANKRUPTCY COURT
Western District of Texas
Chapter 11 Limited Partnership Asset Case
In re Warranty Gold, Ltd, Case number 03-15721
Notice Of Hearing On Order Granting Amended Motion To Reject All Pre-June 7, 2003 Customer Extended Warranty Contracts and to Modify and Extend Response Deadline
Hearing Date: Thursday, January 8, 2004 At 1:30 P.M. ON NOVEMBER 12, 2003, THE BANKRUPTCY COURT ENTERED AN ORDER AT THE DEBTOR'S REQUEST REJECTING ALL EXTENDED WARRANTY CONTRACTS SOLD BY WARRANTY GOLD PRIOR TO JUNE 7, 2003.
NUMEROUS PARTIES HAVE FILED OBJECTIONS TO THE ENTRY OF THAT ORDER. THE COURT WILL HOLD A SUBSTANTIVE HEARING ON THE NOVEMBER 12, 2003 ORDER ON THURSDAY, JANUARY 8, 2004 AT 1:30 P.M. IN BANKRUPTCY COURTROOM #1, TEXAS 78701.
ANY PARTY THAT WISHES TO PURSUE ITS OBJECTION TO THE NOVEMBER 12, 2003 ORDER MUST ATTEND THE JANUARY 8, 2004 HEARING. IF AN OBJECTING PARTY DOES NOT ATTEND THE JANUARY 8 HEARING, ITS OBJECTION MAY NOT BE CONSIDERED BY THE COURT.
ATTORNEY FOR WARRANTY GOLD, LTD.
On another note with credit card company, should you decide to cancel your card with a $0 balance, taking full advantage of temporary credit while dispute is being heard and cc company rules against the dispute you (we) can have a permanent blemish on our credit report and difficlty in the future gaining credit.......as Iv'e been told.
So much for that approach.
Ray T.
I spent 9 years fighting Workers Compensation for this small amount of money but I sure didn’t send them $1100.00 for a worthless piece of paper.
I wonder if the company was even allowed to sell in the state if Indiana, I have seen no indications that another Hoosier has become a victim of this mess, is there anyone from In.
I never imagined that I would need to keep checking up on this company like one would have to check on teenagers with a pocket full of cash.
I am not happy.
My warning is to KEEP ON TOP of your CC Companies and make sure your dispute is being handled properly as mine WAS NOT. It takes WEEKS for these CC companies to update us and our accounts. I hope WG did not fight your dispute garnes, but with WG, it pays to be safe than sorry.
My CC action date that WG must respond by is just after the hearing date. Anyone know if that is a bad thing?
I'm a little paranoid posting too much information here since it would not surprise me if WG reads these posts.
they issued mine 40 days ago..hope it will stay
This did happen to my wife about 10-12 years ago. While I found it obsurd the fact still remained. The consumer always get's it in the end...........ouch !
Ray T.
In November I was again advised that my previous credits were being rebilled based upon WG's response. I also received yet another bill for that month. I again called AMEX and they had me fax them a letter detailing what has occurred. I was told that August, September, October and November were still the subject of a temporary credit.
I just received yet a thrid notification from AMEX that they were rebilling my account based upon what WG had to say. Attached was WG's response. The response discusses how they are dong everything they can to get the money back from the Cayman Islands blah, blah, blah. They never once said that they were provding the service I purchased. They then mentioned the bankruptcy. I again got on the phone with AMEX who told me they would again put everything into dispute again.
The point of this is that WG is not going to give up on stealing your money. You must stay on top of your CC company. And this is only to prevent paying out more money. I don't see any effort to get money back.
I think the main problem is WG has legally stolen our money and my CC - if they give me a credit - will be the monetary loser for a portion of the credit and they have no intention of losing money. I proved WG continued charging me for MONTHS and refused to honor the agreement. But if Mastercard/Visa only allows X number of days for a chargeback whether it be for fraud, deception or not providing what we purchased, or in Warranty Gold's case, ALL of these, who pays for the additional chargebacks? Not WG. This is just my theory - anyone with some knowledge, please help!
I cannot believe CC companies/merchant services will let WG get away with blatantly stealing money without honoring the contracts, but they ARE doing this. PERIOD. The News Media covered WG's ripping consumers off, now it's time for the Media to investigate how our credit card companies WILL NOT protect us.
Mine seems to be cooperative, at least at this point. I will be keeping up on them. My primary contact in disputes is on vacation until 1/5/04, so I'll know more in another week.
If anyone gets the news media involved, count me in to give my account.
"Where are the Consumer Advocates to help us??
Yes.....PLEASE ....where are the Consumer Advocates to help. Where is Ralph Nader when you need him?
Warranty Gold how can you put the screws to all those good people who trusted in you, paid you in full and deserved to have there policy honored.??You are really bad people. You may have run off with all our money and faith but in the end it is YOU who will ultimately pay.
xpfshost
I will pay off the balance and BURN the DISCOVER CARD, they have lost a customer since 87 and could care less.
I hope they remember there is power in numbers and as word spreads on how they are not customer oriented, disgruntled DC customers will pull the plug also.
Next step is to follow thru with the court system and send an inquiry to the lawyer listed on the mass mailing form WG.
They may have won the battle but not the war..........
Ray T.
You may think they "should" do the right thing but they don't. Plus when all else fails, as I made my points to them and they had no more answers, they roll out the ole "your dispute was beyond the 180 day limit". No matter that I would have met that deadline, had Warranty Gold given me notice on June 6 that they no longer were honoring contracts instead of September 15th.
Discover Card does not care to help and are holding firm to their decision. Once again they put the screws to the customer and back the merchant! I will enjoy burning the card and mailing it back to them with final payment.
Ray T.
We probably represent such a tiny fraction of their cardholders, these issuers don't care I was ripped off since I owe THEM the money now. And I too will be destroying my Card but I am sure the rep opening my envelope and letter explaining why I am cancelling will care even less than the Higher Management that didn't care about my dispute. They totally disgust me and I know whether I am a customer means nothing to them, as the bigger the company, the worse the service since apparently, I need them more than they need me.
Funny how our CC companies seemed so helpful and caring in the beginning until WG fought back with the "We used the LAW to legally rip these people off" defense. Nobody cares.
Awaiting my official letter denying my dispute and it's off to the Media with that and all of my docs. Since the media hasn't said much about CC denying chargebacks - should I look forward to their not helping either? If I lose my money it is not going to be without a FIGHT.
Guessing about the future 7 years in advance is a sure way to be wrong.
$1500 just doesn't cover an $8,000 risk especially when all policy holder could have some claims in the period........no car is 100% reliable to 100,000 miles.
If they had been able to charge $3,000 for policies things might have turn out different, but people wouldn't buy at that rate.
On many car I would want $5,000 to cover 100,000 miles from a 35k factory warranty.