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2010 Chevy Equinox Problems



  • e2137e2137 Posts: 8

    I would definitely go back to the salesman and ask for the owner of the dealership to be present, that is ridiculous that your remote start doesn't work. If they can't fix the problem then they should replace the remote start and the starter, I would threaten to get the District Attorney involved. I don't know about your state, but my state has a lemon law and I would invoke that right away and make sure the owner gets this car fixed and working like new because that is what you paid for, don't let them waste your time coming back over and over for useless diagnosis, the starter and remote start have to be covered under warranty still, demand a replacement. These GM dealers are horrible. Over and over again online I hear horror stories about GM service departments that have no clue how to diagnose a problem or even fix a problem, at my local dealership every time i'm there, which is way too many times to begin with, I hear a new horror story about being there the 4th and 5th time to fix a problem. I used to own Mitsubishis, Mazdas and Nissans and I've never experienced such a terrible service department until I decided to buy a car from a floundering American company in order to show my support for what I thought was a great car, the Equinox. I hope someone from GM is reading these forums and passed this message on, IT DOESN'T MATTER IF YOU PRODUCE A GOOD CAR IF YOUR SERVICE DEPARTMENTS ARE TERRIBLE AND HAVE NO ABILITY TO SUPPORT THE CARS AND YOUR CUSTOMERS. A BMW wouldn't be a BMW without high quality service and maintenance, for some reason GM still hasn't gotten that clue and we all should not accept anything but exceptional service and demand the service we pay for and hold GM responsible for ensuring that dealerships hire quality service technicians who treat our cars like it was their own car and actually SERVICE the cars, not run a diagnosis tell the customer to come back when the part comes in 2 weeks later and then run another diagnosis and repeat this process until months have gone by without a valid fix. Stand up to your dealership and Service departments, voice your opinion, fill out those customer surveys they send home and tell them just how crappy they are.
  • berriberri Posts: 7,746
    I believe these vehicles, at least the 4 cyl, use active noise cancellation through their speakers, so it may be related to that?
  • Me and my wife bought our 2010 fwd 4 cyl in August of 09. So far is been a decent car but has been to the dealer 3 times now. Our yellow check engine light would come on every once in a while but it would always clear itself. We took it into the dealer one of the times and apparenlty they fixed it.

    Fast forward a few months, about sept 2010,.....the check engine light would still pop on sometimes but now the car was stalling sometimes, running rough ect. It also was using more fuel than usual. Took it in and finally they figured out our fuel pump was faulty. They told us that our car was basically flooding itself, gas was getting on the crankshaft? That was fixed and the car runs was better now, all is good.

    Then last week, according to my wife who is the primary driver of the car, was driving to work and while in cruise the car started to jerk and stumble. She said the 'red check engine light" came on for a brief second but then the car was running like normal like nothing happended.

    Any idea what could of happened?
  • This morning after driving the vehicle less than 5 miles from home, once stopped we attempted to shut the vehicle off. We are able to put the vehicle into park, however the key would not come out of the ignition. We then turned the vehicle ('10 Nox) over again and we unable to get the vehicle out of park. This went on for about 25 minutes. The engine turns over, but will not engage out of park, and the key cannot be removed from the ignition. OnStar was called, and we were told that we can call back tomorrow (???) to have the vehicle towed to the dealership.

    Eventually we were able to get the vehicle out of park, and once on the road it acted fine. Keys are still stuck in the ignition. Cannot lock vehicle, even with spare set of keys. Removed battery so it cannot be stolen... Has anyone heard of this happening? The OnStar rep said to "jiggle the key in the ignition", which we did to no effect.

  • We left for a trip, came back 8 days later to the airport where our car was parked. We tried to start it but it wouldn't start. Remote key wouldn't work either. We called onstar and they said if the vehicle isn't used for five days it goes to "sleep". We tried jumping it off but it wouldn't work. We called the dealership where we bought it but service was closed and the salesmen have never heard of a vehicle going to "sleep". Is onstar right and if so, what do they mean gone to "sleep"?
  • berriberri Posts: 7,746
    All of these electrical gremlins I'm reading about in new GM cars strikes me as a bad omen. This was what drove me away from them several decades ago. Their QC and engineering need to get a handle on these things quickly or the success of vehicles like Equinox and LaCrosse could turn sharply downward. I guess we'll know fairly soon whether there really is a new GM out there. I like these new cars, but man these apparent electronic problems I'm seeing posted just make me more skeptical of GM's turnaround. I'm thinking I was smart to hold off buying anything GM yet.
  • ronwelronwel Posts: 57
    It does not make sence tome that a car would "go to sleep" after 5 days of inactivity. Last year, when I used to take the bus to work, I would not touch my car for the whole week. How are you supposed to get the car to "wake-up"? I coul dnot find anything in the manual about this, so I think On-Star might have mis-understood something.

    I had something really weird happen to my '10 Nox this weekend. I drove the car and turned it off. Sveral house later I got back in and turned it on, and the vehicle information window was now in German. I went to the main language menu, but Enlish was selected...and German was not even an option. I could choose English, French and Spanish...but German was not even on the list. I guess I;m going to have to learn least until I can get this in to the dealer. By the way...if this happens to you,"Geschwindigkeit"... is speed in German.
  • Hi Kristy8,

    Were you provided a technical bulletin number referencing this firmware/software update? I know that my dealership will ask this question. I'm also aware that my dealership has had a representative from GM's red team (ENG staff for QA & trouble shooting problems like this one)

    As far as the the official update, did they mention any specific date in November?

  • rk1955rk1955 Posts: 1
    I have a 2010 equinox awd 6cyl. purchased oct of 2009, it has 5000 miles on it ,3 weeks ago the transmission failed and had to be replaced. I drive it in a sensible manner. Trans seemed to be working fine . About a month ago I was going to back up, as soon as I put it in reverse I heard a loud clunk . I thought I hit something it was that loud. Checked the car out everything seemed ok. No more noises. About 2 weeks later took a short trip total 120 miles. 1/4 mile from my destination the car shuttered once and the trans. was gone . I had no reverse, it would up shift 1,2,and 3rd,but lots of noise. Chevrolet has put in a new trans. about2 weeks ago. Tonight while backing up I heard a slight clunk not as loud as before, but I'm concerned. has anyone had a similar problem? Thanks rk1955
  • e2137e2137 Posts: 8
    I had a similar situation where I was sitting at a red light, the car lurched forward and the engine began to stumble, the red check engine light came on. The light stayed on for about a day, by the time I was able to get my car in at my dealership the light had gone off, but I made them check the computer anyway. They told me the engine control module had malfunctioned and they had to reprogram it just to be safe. Since the reprogram, it hasn't happened again.
  • I purchased my 2010 Equinox in Michigan in Dec 2009. I thought it was the best car EVER! In the summer of 2010 I noticed my radio stopped working most of the time. Only FM and not all the time. It will turn to static and cut in and out. Took it to the dealership... NOTHING THEY CAN FIND not only was the rep a complete and total LIAR on the job because when I spoke to him he said "yes I heard the noise I know there is a problem we just can't get it to make the noise around a tech" my reply was "why didn't you call the tech over as soon as you heard the noise?" This was the 2nd time it was in for this issue. When my boyfriend went to the dealership the rep told him he never heard the noise... hmmm funny how stories change. He also had the nerve to tell my boyfriend he seen me outside of the dealership and said hi to me and i was rude and ignored him. Little did that rep know, my boyfriend already knew that I seen him and heard the rep say Hi HOT BANKER LADY (because I work at a bank?) so I flipped him off and went on with my day. This is just the beginning... the car sounds like its a bomb waiting to explode there is a clunking noise in the rear and the motor sounds like CRAP it is so loud when I go to fast food places they cannot hear me. If I wanted a loud car I would have pad $500 for a beater not $25,000. I am not happy with how GM has treated me. The car has been in 3 times for this noise and nothing has been done. Then I got a sunroof when I bought the car and I can't evern drive with it open bc the chrome piece by the shifter blinds me when the sun hits it. I almost rearended someone. Needless to say between the tech and the crappy car I wont be buying a GM vehicle again. :lemon: :mad:
  • Do you happen to know what the code number was for your sticky steering problem?? My car has the same problem I took my car in to the shop they drove it and don't see what i am saying and they told me there is no code for this problem??
  • I'll have to check my paperwork. I dont think the vehicle returned a code, but they drove and noticed, reported as faultly steering motor. So far, so sticky steering. I'll re-post if I find a "code." I did print some of these posts and take to the dealership to show it wasn't just my vehicle with this problem.
  • That is what is happening to me! All of it!! My average MPH is 24. I drive 55 miles one way to work and do about 5 miles per day of "city" driving (thats three stoplights) I also have a vibration issue that occurs around 1700 rpms going around 50 mph and usually occurs going up an incline, but not always. I have been in the dealership at least 7 times with them having the car for up to a week without finding the problem. This problem has taken up too much of my time, energy and finance. To top it all off I have had a tough time with GM customer service...better know as customer avoidance.
  • I have been telling my dealer about this since I had an axle replaced (GM's solution to the vibration issue I was having (talked about in previous posts)) a few months ago. I have been telling them that the car pulls to the left then the car feels like its slipping on ice toward the right. Its unnerving. I have had service tell me they have not felt it and therefore cannot fix it. If you find a way to reproduce it with service please post it. I am a bit nervous to drive it in winter.
  • I have a 2010 Equinox that stopped unlocking about 90% of the time with the remote keyless entry about 3 months ago (after I had no problems for the first 6 months). It happens when the car has been sitting 2+ hours, and then won't relock until after driven. I have to use my key to unlock the door, and as soon as I open the door the alarm goes off. Obviously with this problem, my remote start isn't working either. I took it to my local dealership twice and they couldn't duplicate the problem and treated me like I was nuts. I then took it to the dealership I bought it from and after a bit of a run around there, they decided to keep it for the day. They had to call GM and was told it needs a software update. That software update may take a week or months to develop according to the dealership. This a great safety issue for me. I work nights in a not-so-nice neighborhood, and don't appreciate my horn blowing in the middle of the night drawing more attention to myself. My neighbors really don't appreciate my alarm going off either. I'm giving the service advisor one more day to get back with me, then I'm contacting the service manager and my salesman next. I had to order this vehicle and waited 2 months for it. :mad:
  • I posted on the same problem. Mine also started at around 12000. I'm at 19,000 and I still don't have a fix. Make sure to document everything and get a record of every visit to the service dept...even if they don't get anything "fixed".
  • kynoxkynox Posts: 18
    Thanks......I have not taken mine back yet. I have the sound , video recorded.Noise only occurs when it is warm out and in the passenger door speaker only. When the day is cool or in the mornings I don`t have the issue. Have everything documented. Waiting for it to get worse.
  • kristy8kristy8 Posts: 72
    Hi Diane
    Sorry for the late response...haven't been checking the posts lately
    yes I did take my car to Commonwealth Motors in Law. MA
    the update was done, and I can't hear the noise any more-well
    atleast all the time like I was...I hear it on occasion , not enough to make a stink
    like it was before................. BUT
    the vibration is still there which is really annoying!!! I think I am
    happy with the update??? Not really too sure's just that the way the nox's downshifts
    it's kind of awkward, I feel like the car is going to give out while I am
    driving, I don't like that feeling.
  • kristy8kristy8 Posts: 72
    Hi Rick
    As far as a bulletin number...I don't have one I may be able to get it and get back to you on that, As far as the official update that is due out soon in November I hope
    No specific date that I know of.
  • kristy8kristy8 Posts: 72
    Since the re-program that was done to my Nox, Yes I have seen a decrease in the fuel...BUT.... I am no mechanic ..I was told though If I didn't have this done over time that in fact since the timing was an issue and misfiring that overtime this would harm my engine and cause holes in my pistons? I was using a higher grade
    and it did help with the pinging/rattling but that was a temp fix and it came back within weeks. I still think there is more to this issue than prevously thought. I still think something is still off a bit, my nox's downshifts at weird times and vibrates so hard that when I look in my rear view mirror the car behind me is not clear and very blurry. Since the update the noise had came for a split sec one or 2 times but nothing major. I don't know what to do about this anymore?
  • Thank you for getting back to me. I will wait till Mid-November and inquire to Commonwealth Motors. I also use the higher grade and it does help quite a bit. Funny, I do not have a vibration at all in my 4 cy NOX or any issues with downshifts. My NOX was custom ordered and I believed was manufactured in mid-end Dec 09. I received it beginning of Jan 10. The only issue I had was to have the chain tensioner replaced and that worked out well, plus of course the knocking/pinging noise that everyone is complaining about. I will definitely give the update a try. Thank you and good luck.
  • crkyolfrtcrkyolfrt Posts: 2,345
    Kristy, was reading post #611. (and previously yours #600) What tuck described is exactly what I suspected when I posted to you months ago, remember?
    I just knew they went beyond proper parameters in order to get those unrealistically high fuel mileage figures. No vehicle the size of the Nox should be able to get that high a fuel mileage figure unless it was diesel powered. DI gas engine or not.

    In reading many other posts of shuddering and engine stalling at lights and rough downshifts, I am beginning to wonder if the Nox has a torque-converter issue in the tranny. (that is what lets the car stop in gear but not stall the engine, serving a similar purpose that a clutch does in a std tranny). Or a software adjustment to do with the torque-converter. Again, another reason why I LOVE standard, manual shift transmissions. All these tranny issues Nox owners are having would be moot.

    The electronic controls and intervention has gotten TOO complicated. Every time one turns around, you can't do anything without hooking it up to a computer. And if the technology works, they why in blazes do companies like GM who are in the process of supposedly showing their new and improved best-foot-forward, still using customers as guinea pigs on a car that should not have been released until all these glitches are FIXED? It boggles one's mind that after a government bail out in which we all as tax payers, paid for, the same old stuff and BS still goes on. Sure, they hire spokespeople like Mariah on here to help quell fears and offer encouragement and keep a wet mist on fires, but the 'fixes' should have been done on GM's dime long ago before releasing the car. Not on ours.

    I know I am likely preaching to the choir here with some of you, but whomever is ultimately in charge of the Equinox at GM, should be fired. Buick Enclave owners (as an example) are not having these issues and they are every bit as complicated and more, as the Nox and Traverse. There are head reps of each model. Some are good and worth their pay check, others aren't.

    Even if they could simply address the outright lying that takes place by service mgrs in the parking lot out front of the service entrance, or behind his kiosk, would be a huge step in the right direction.

    Mariah? Are you reading? Pass it on to them. This will be GM's last chance forever you know. It's important. It's your job at stake too.
  • wallyuwlwallyuwl Posts: 166
    Good post gimmesttranny.

    What I'd like to know is this: would it be necessary to get the knocking/pinging software upgrade if I alraedy run premium? Or is it potentially harmful to have the current software configuration for that regardless of fuel? If the latter is the case, GM should make it a recall and not TSB.

    The downshifting issues are with the software. The rough idling some experience is software related as it relates to the torque converter. As best I know, it downshifts when slowing down to keep the RPMs up, so that the fuel-cut off remains engaged. In other words, above a certain speed, the fuel cut off is active above a certain RPM level. On another forum someone mentioned this about the Camry, and it makes sense the same thing is going on with the Nox. The thing is they still don't have it all figured out to be smooth, and as far as I know they do not plan to do another (besides the one last fall) calibration upgrade for this.
  • gmcustsvcgmcustsvc Posts: 4,251
    How long has it been since you had the vehicle fixed? Can you please e-mail me your current mileage, VIN, and involved dealer? I would like to look into this for you. I look forward to your response.
    GM Customer Service
  • kristy8kristy8 Posts: 72
    well lets see it's been about a month, I currently
    have about 13,000-give or take. the unofficial update was done and should
    be ready in November? (So I have been told).....I really thought though with the
    new update that was done that it would have taken care of the serious vibration
    issue and the weird downshifting, especially the vibration it gets really annoying
    especially when I am looking at my rear view mirror and all I see is a blurry mess
    behind me, like that's not a safety issue!!!!-Another poster suggested that your co
    really should have tweaked out all the kinks before releasing the nox, and I have to STRONGLY agree... I will email you shortly with my vin.
  • ronwelronwel Posts: 57
    edited October 2010
    Hi Christina,

    Just to let you (and GM) know...a lot of Equinox owners are experiencing these issues. My 2010 is pinging and shuddering everytime I drive it. It wants to stall, but then "fights" back and goes again. If I pull away from a stop when it "fights back" the car jumps and bucks forward. It almost seems as if the RPMs are too low.

    My 2010 also has the weird downshfting, so dramatic that the car will throw you forward a bit as it slows down too much.

    I've taken my car into the dealership a few time regarding this, and the last time they replaced an exhaust acctuator, but the problems are still there. I've asked about a new transmission calibration, but the dealership tells me that there is nothing for my VIN.

    It's at a point where I really do not feel comfortable driving this car. It has a really rough idle, and the whole car vibrates when you come to a stop...and it is very bad when the car is in ECO mode. It's gotten so bad that I renewed my OnStar as I don;t want to be stranded on they Highway if the car finally decides to stall.

    I've already ahd to go through GM customer service to get my radio fixed...and that was a 6 month ordeal.

    Can you help with this? I'll email you my VIN as well.
  • tanastanas Posts: 8
    edited October 2010
    Continuation of the messages 578 and 586:

    - I got my software update (unofficial version) a week ago. It is better, but the clattering/knocking noise (between 1500 and 2000 rpm) coming from the engine still exists! No answer from GM for the official update (software) release date.

    and still no fix for the short sharp noise coming from the engine when I start the car !!!!
  • My new 2010 Equinox with 5300 miles on it stalled in the middle of a busy street. Husband was sure I ran out of gas. Not! Got gas, and it did it again. A total of 7 times either at idle or at low speeds. But the problem is it won't start up again for about 2 minutes. Took it to the dealer who ran diagnostics and said there were no problems. We thought maybe it was the key transponder. No codes came up and they couldn't replicate the problem. Got in the car to come home and only made it about 400 yards. Same thing, once it stalls it is totally dead for a minute and a half to two minutes. Then it starts again. So now it's sitting at the dealer until Monday because the main computer was down at GM. No comforting news either. I am not happy with this. A new car shouldn't have these kinds of issues. Frustrating. Any ideas?
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