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Comments
My comment is this, instead of flaming others who have legitimate issues ( as far as they are concerned) let them vent and don't denigrate their stance on their issues. If you have something that is relevent to thier problems please put forth a comment or potential solution and not question their support for America because they did purchase America and it bit them in the a--.
At some time or other I am sure you have had defective American made goods like most everyone else. If not, then you are to be congradulated but don't mistake someone airing problems for non patriotism please.
I was able to get a new engine under warranty at about 39,000 miles. I have 5000 miles on new engine so far and it is not consuming oil. I am using Penzoil platinum 5w-30 full synthetic.
However, my transfer case is leaking gear oil like a sieve. There was a TSB on redesigned seals for the transfer case that was supposed to stop the leak. I had that done, and now it leaks worse. Back to the dealer again
Have you had any luck with GMC regarding this issue? We are having the same issue of the hestitation and a hard shift between 2nd-3rd gear. We have escalated it to GM District specialists. I had the hesitation happen to me when I was changing lanes - not a really good feeling. I have read many talk about this issue and would love to hear how it was resolved so I can pass that on to GM.
My dealership has been good about looking into it and they agree the car is "herky-jerky" but state that there are not any updates to apply so they can't really do anything.
This is my first new car and I really would have liked it be a better experience."
I bet I've cost them at least 10 sales just by telling the truth.
Our dealership topped ours off, bring it back in weeks to check it, top it off, bring it back in 2 weeks to check it. They had to add at least a quart each time. They wanted to keep checking it...we finally told them NO, we had established there was a problem it was time to start fixing the problem.
Looked out 1st thing this AM & could see the red blinking light on the ambient light sensor, top of the dash - still blinking. Wife went to the store (fired right up, no slow crank), came back & said she had the clock, temp & CD present back on in the radio display, no radio. I looked out now & noticed the red blinking light had stopped. I went out got in the car also noticed the small green onstar light still blinking but no beeps anymore. I put the key on on, started & drove up the street & back a couple miles. backed in the drive & shut off. Backlight on the radio still on, center console & steering wheel lights now out. I covered the light sensor to see if that changed any thing (left it there a good 3-4 minutes), no change. Turned the key back on & found clock/temp/CD gone again. Red blink still off, onstar still green flash/no beeps. Weird! Found out flashing green status light means you're on a call. .....don't think so.
More update....
Went out to the car after 45 minutes since last being out there ....the clock/temp/CD present/date is back again - no radio ??????
-R
Wife waited until 9am to call Onstat tech support & have them run diagnostics from their end to see if they could see anything. Tech said he was able to see car was connected to onstar all night, but all diag tests showed 0. Ended the call, started the car & everything is back normal, ....no constant backlight AND the radio works. Did start/shut engine off 3 times, all fine. Go figure! Wonder if this has something to do w/ her cellphone not disconnecting from the 'nox bluetooth (a function we use) the last few weeks. That was fixed our self a few days ago by manually deleting profiles from both the car & 'nox & re-pairing from scratch. I think this is going to be a work in progress.
I know there are good Equinoxs out there - just not ours - we were told there were 2 others in the shop for the same issue last time we serviced our vehicle. We are trying now with GM engineering to see if we can get anywhere. I really hope that they admit that there is an issue and agree to do something about it.
We will see this week....
I work on the road and drive about 2000 miles a month. I researched a lot and chose the Equinox over the Ford Escape (which I had previously owned and loved).
I have had the same issues with the engine, the acceleration and the three times it was in the shop (took it to 2 different dealers in hopes that someone could find the problem) and each time there was some fix, some computer reboot, etc, but nothing ever solves the problem. I am now out of warranty, so I am just waiting for it to die and have an excuse to get rid of it. My engine light will come on for a day and I will have OnStar run the remote diagnostic which always comes back as am Emmissions System error, but when they connect my lemon to the computer at the dealer, there is no indication that an engine light was ever on. The idle is so high that in drive thrus my car is loud, shaking and sometimes stalls. The last service tech told me the idle sound was normal and suggested that the issue was where I buy my gas, recommending that I only buy from Shell or Texaco. Seriously?
I have 47,000 miles and have had to have the AC recharged twice, and it is starting to go out again, but they can not find a leak. I most recently had it in the shop because the headliner is falling in...they had it for over 3 weeks trying to communicate with GM engineering to see why the replacement one that was ordered didn't match up to the holes for the lights, etc on the overhead. I was finally told a new one is on order, but it won't be here till October, so they re-glued my old one back up and sent me home. I can't imagine that it takes that long, but I waited from April till August for the last headliner that didn't fit.
Everytime I have taken this vehicle in to the dealer, I have seen at least 2-3 other Equinox in line for service. I have spoken to people waiting for rental cars that have theirs in at the same time, and most have the same Engine/Acceleration/Emmissions issues and one woman had the falling headliner.
I put a piece of cardboard under the car and Monday morning there was no more liquid. I started the car, drove it for 10 minutes and got out to check. Sure enough...it was leaking greenish-yellow liquid. I drove straight to the dealership this morning, and they think it might be the A/C. By the sounds of it, they put a greenish-yellow dye in the freon, so that you know if it is leaking.
So...if you see yellow liquid, it is the A/C condenser.
The dealer also had my VIN off by one digit, so the items ordered to fix my headliner were ordered for a 2010 GMC Terrain. Not sure who has the Terrain they have assigned my last 4 service visits to, but, my car record now shows no issues since taking it to the new dealer.
"A water leak, resulting wet carpet on the left front floor, may be found on some 2010 Equinox models. The leak may be caused by a gap or void in the seam sealer, in the cowl area on the left side of the vehicle.
Water may be entering the inside of the vehicle from a small hole just forward of the park brake pedal assembly.
Use a garden hose and water test the vehicle in the area of the left cowl, near the left hood hinge. Check for a leak on the inside of the vehicle. If a water leak is found, it will be necessary to seal this area. Follow the Body Waterleak Repair instructions in the Service Information."
You can see a photo of the area to be fixed here...it's near the bottom:
http://www.sandyblogs.com/cgi-bin/mt/mt-search.cgi?search=water&IncludeBlogs=10&- limit=20&page=2
After a few hours, we started hearing the knocking sound again and noticed the bumper hadn't been fixed either. I called the dealership and talked to the service writer and told him we could still hear the knocking problem. We also started noticing that the gas mileage that has been projected on the window sticker wasn't correct. We hadn't really gotten that gas mileage. The service writer, said when we brought it back in for our oil service the would take a look at it.
It was not time for our first oil service. We take our car to the dealership we purchased it at which is about 40 miles away from our home. We reminded the service writer, of the gas mileage and the small knocking in the engine. After 24 hours the service writer calls and say's our car is ready. When we arrive to the dealership, we met our service writer, she said they found the problem that it was a sandy deposit in a module from the exhaust system, and that the gas mileage check out to be fine. He told us we may just need to drive it a little longer, that the gas mileage would improve over time. Nothing done to correct the back bumper as of yet. We pick up our car and start home, then start hearing the knocking sound again after a few miles. I call the service writer, and he says we can either bring it back now or just wait until it's time for service. We waited until the next service time.
It's time for the next oil service, my wife takes our car in, another service writer helps her and tells her that they can't put her in a loaner car from for service. But she tried explaining to this other service writer that we have warranty work to be done also. We were told as long as we brought the car in for warranty work, we would be put in a loaner because this was our only means of transportation. My wife then came home and told me what had happen. Being our car was due for service, we took it to a dealership close to our home which was about 5 miles away ( now I know why we didn't purchase a car from this dealership). After we had the oil service done, I called and talked to the service writer we normally use at the dealership we purchased our car at. He said bring the car up there and he would take care of the loaner car.
We take our car into the dealership again for the knocking sound in the engine, but also our car has started running rough when starting it up in the mornings or if is has been sitting for awhile. Explained to the service writer, we needed to have the back bumper repaired. So, again, we are put into a loaner car. After 24 hours, the service writer calls and said they found the problem, our car was 4 qt's low on oil and that's why it was running rough, and could be the reason for the knocking sound problem also the gas mileage. I couldn't believe it. He asked me who did the oil service on it, I told him a Chevy dealership close to our home. We picked up our car and drove it home. Then, we started hearing the knocking sound again. After we get home we noticed that the back bumper hadn't been fixed either. I called the service writer and he said to bring it in when it's time for the oil service.
Then on Saturday, ( Labor Day Holiday) I check the oil in our car, to be surprised it didn't register on the dip stick. I was concerned about driving the car to the dealership when we purchased it at. I thought about towing it. But then knew I had a short amount of time to get it to the dealership. I drove it to the dealership we purchased it at. There was another service writer, I told him the problem about the oil, the knocking sound, gas mileage, car running rough and the rear bumper. He made a ticket, she wasn't going to give me a loaner, I told him he needed to call the service writer we had been working with. After talking to the service writer we had been dealing with, he put us in a loaner.
After the Labor Day Holiday, the service writer calls and say's our car is ready, I asked him about the oil level, and she said it was just two qt's low. I told him, I just can't believe that. Why is this car burning oil? He said they wanted to do an oil compression test. The put tape over the dip stick and when you would add oil. The service writer said drive it for 3000 miles then bring it back, this would tell them what the problem was. We get into our car and leave. When we get home, we noticed there is MUD in our back floor board and on the back of the front seats. Our lumbar support in the front drivers seat is broken. I call the service writer, and started explaining the problem. He said he was sorry and for us to bring the car in and he would have it detailed and would fix the lumbar support.
I take the car back in for the dealership to fix the lumbar support. After a couple of days, the service writer calls and says our car is ready. When I get to the dealership, the service writer has our car brought up. The lumbar has been fixed.
We have reached the 3000 mile mark and it's time to take the car back to the dealership to get the results on the oil level and also to have the bumper repaired. After a couple of day, we are called and say our car is ready. The service writer, says the oil lever check out to be normal. I'm just blown away. He also shows us the rear bumper has been repaired. It looked like someone that didn't know anything about fixing bumpers tried fixing it. I asked to see a manager. I talked to the manager and he looked at the bumper and agreed it wasn't repaired correctly. ( just means I have to bring it back) I think wanted to talk to the service manager about the oil issue. He then orders another oil compression test. The tell us again to drive it for 3000 miles.
We get home and I'm just over taken at the mess we have gotten our self into. You think my going to a dealership that sells BRAND NEW cars and truck, you could trust them in servicing you car. We go to wash our car and notice there is over spray all over our car, which could only come from when it was in the body shop getting the bumper fixed. When we return to after driving the car 3000 miles again, the service writer tells us it's normal for our car to burn 2 qt's of oil between oil changes. OMG, I can't believe this. They tell me they ge
General Motors on a monthly bases. Revising car updates and that its
normal for the 4 cylinder. engines in the Chevy Equinox to burn Oil. I
told them, you are kidding me.
So, now we learn, our car uses oil, the dealership damages our BRAND
NEW car, and when they ask their employee's because they say, they
didn't do it, I'm left with a damaged car that I have to fix. I'm also
left with a NEW CAR, that uses oil.
Needing help, I pray first, asking the Lord to help me go against a
large company that's trying to do me wrong and I know they are. Like a
fly by night car lot.
We are still working in the issues with our car using oil, gas mileage,
damaged bumper and our passenger seat has stains in it from the tech at
the dealership getting oil on the seat......
I do thank you for your commits. They are helpful.
I have been in contact with GM, they say according to the dealership, they find nothing wrong with our car. After plugging up to their machines, everything checks out ok. They closed the case, only on the results they were able to collect from the dealership.
As you and everyone that reads this forum, we are not the only one having the same issues with our car.
Thank you again for your input.
It's hard to tell what the worse offense is here. Someone stating something that ignorant or someone believing it.
Take the buggars to court and get your hard earned money back. You're wasting your time dealing with corporate GM. Good luck and may God Bless you.
There were a few early production problems including some cosmetic defects and a leaking seal in the transmission/torque converter due to improper assembly. I had to bring it in for a couple recalls, and had the ECM reprogrammed due to pinging. I also had a problem finding replacement wiper blades early on. I still occasionally have a minor "sticky" feeling in the steering, but that has never caused any problem with controlling the vehicle.
This car has never burned a drop of oil, but I do have to say it doesn't come close to its EPA mileage ratings.
Overall, I've been very satisfied with this this vehicle. I know some people get very upset if they have to bring a car in once or twice for some warantee repairs. I usually don't get too worked up unless I get stranded somewhere, and fortunately I didn't have any problems like that.
Now its time to buy another new car, and after looking at everything out there, I decided to go back to the same dealer and special order a 2012 Equinox. I love the upgrades for 2012, especially the touch screen radio. And the trade-in value of my 2010 Equinox was way higher than I thought it would be. If this one is as good as my 2010, I'll continue to be a happy Chevy owner.
A Popular Mechanics suggestion I have followed for last 30 + years.
I am the happy owner of a 2010 Equinox which now has 43,000 miles. I noticed that the car has been shaking a little while idling at red lights... did not think anything of it until yesterday. While sitting at a red light, I tried to move the car and nothing !! Pressed on the gas, checked I was not on neutral and nothing... Got stuck a few minutes, shut down the car which then moved as nothing happened.... Has anyone encountered this problem before??? Thanks in advance,
al1985 ( Albany, NY ).