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Comments
I apologize that my interactions on this forum bother you; however, it is my job to look into customer complaints on Edmunds and do my best to assist in getting a resolution. I understand your frustrations with your situations. As all major companies or corporations, we have standard operating procedures. GM does handle their customers individually, not all situations are the same, so they must be handled on a case by case basis. I am here to help make GM aware of our customer’s situations. The only way I can do this is with the customer’s assistance. My first step is to gather their contact information (including a good number to reach them), VIN, current mileage, involved dealer, and a break down of what they are experiencing. The best way to get me this information is a direct email. The next step in the process is the vehicle must be taken to a GM Dealer. They have a contract with GM and must look at the vehicle. For GM to know their customers are experiencing issues, they must contact GM; whether it is me via email or Customer Assistance via the telephone. This will help identify the problem and how large it is. I understand when customers are experiencing these concerns these processes can be frustrating. All concerns, whether it is with a dealer or your vehicle, are documented in the cases set up if GM is contacted directly. Any customer that would like to call Customer Assistance and speak with someone the number is in your owner manual, or email me and I can provide it to you. Any customer that would like me to assist them, please feel free to email me the information requested above.
Christina
GM Customer Service
Was turned in on Monday. Everyday I got a call saying
That something new needed to be ordered. First it
Was the idle chain, then something else, etc. They replace
A bolt, a guide, a tensioner, gasket. My husband
Noted that the coolant and air filter were also replaced.
Sorry for the complete lack of engine knowlege! It does seem
Quieter, no vibration, wheel seems non-sticky.
They also updated two recalls: a heating/defrost
Computer module and an evap emission diagnostic.
Here is hoping this is the fix!!!
first and foremost, I would like to note that your interactions DO NOT bother me in any shape or form....what bothers me is that it's a complete joke!.........I can clearly remember stating issues on this site and interacting with YOU(check my older posts) regarding my issues sending you my vin opening a case, talking and dealing with my dealership, requesting a rep from GM, had my car in and out of the dealership on numerous occasions. look how many have posted the same issues over and over and over on this site, opened up a case dealt with their dealership for the same exact issues? LOOK at the postings most of us are experiencing the same ISSUES..most of us just have a different way explaining or describing them BUT what it all boils down to is that most of all the complaints here are dejavue...it's like I am reading my own posts when they are actually written by others. GM is NOT listening and I am sorry to say this BUT customer Service is not either. So what's the use of continuing this relationship with GM? :mad:
:lemon:
But the sad thing is from reading a number of posts on different cars none of the Auto Companies are listening anymore than G.M. and in Toyota even less.
I myself has also had this same problem.
thanks
And for the other people posting - I do not run my car in eco mode either bc it of the same issue - bucking - almost stalling with at a stop, massive hesitation when accelerating. Its a wasted option.
Sad to think it needed so much engine work after less
Than 2 years. I would be sadder if it wasn't under warranty, though
"Bulletin PIT4992A. E9740 3.30 Test Drove Vehicle numerous times to verify and diagnose concern, found PI that addressed this concern. Replaced Electric Power Steering Gear and Motor Assembly, Programmed Power Steering Module, Set up Unit as Per SI, Performed Front End Alignment."
So, there you have it folks. GM is acknowledging the issue and fixing it. Time will tell if this truly fixed the issue on mine. Take that PI # to your dealer and make them fix it the first time. Good Luck!
I apologize for your frustrations and inconvenience. Can you please email me your complete contact information including a good number to reach you, VIN, and involved dealer? I would like to look into this further.
Christina
GM Customer Service
Glad to hear the issue has been fixed. If you have any further questions or concerns please feel free to contact us directly.
Thank you and have a great weekend!
Caron, GM Customer Service
Thanks.
A couple of months ago I started to hear a really bad rattle coming from the front passenger side. I tracked the noise to the wheel well. The well liner was loose and rattling against the body. I puched in the plastic snaps and the sound when away. A few months later the sound came back and I took it into the dealer. They pushed the snaps back...did a full inpection and said that there was nothing wrong.
Looks like another issue with this car.
Glad to hear your issue has been taken care of! If you have any questions or concerns please feel free to contact us directly.
Thank you,
Caron, GM Customer Service
Do you have a case set up with GM Customer Assistance? Please keep us posted on any information.
Thank you,
Caron, GM Customer Service
Are you still experiencing problems with the vehicle? If you have any questions or concerns please feel free to contact us directly.
Thank you,
Caron, GM Customer Service
:confuse:
I apologize for any frustrations. Please keep me updated on your situation. Feel free to email me directly.
Christina
GM Customer Service
I have had "Few NOX Issues" and most have been resolved by GM Dealer; there are one or two other matters that will be most likly get resolved in the near future; this NOX has over 30,000 miles.
My Nox runs great; gets an average of 25 MPG up to 28-29 MPG on road trips.
Oh; and I fully expect to visit the dealer a few more times over the next 30,000 miles to resolve some additional repair matters!
I am glad to hear you have had a positive experience at your dealer. Please feel free to email me with any questions comments or concerns. Have a great weekend!
Christina
GM Customer Service
- Radio station resets
- Destination city is Washington DC
- Shuffle mode on hard disk plays same song over and over
- Any CD in player resets to track 1.
Is there a fix?
Could you please email me the case number? I would like to look further into your situation.
Thank you,
Caron, GM Customer Service
I just purchased a 2011 FWD Equinox, April 2011. Last week mine did the same thing (1500miles)...went around the corner and it shut off! Of course no codes came up and the dealership can't find anything wrong! I'm so frustrated and now I'm stuck with a Chevy POS! Mine hesitates a lot, but that seems to be the norm...I'll keep you posted!
I apologize for the problems you are experiencing with your vehicle. I would like to set up a case with GM Customer Assistance. In order to start to the process I will need your complete contact information (including full name, mailing address and phone number), VIN, current mileage and involved dealership sent to me in an email. Also, could you please provide a brief description of the problems you are experiencing?
Thank you,
Caron, GM Customer Service
When I start my equinox, it will sometimes make a very loud noise that lasts about 2 or 3 seconds, then stops and the engine sounds normal. The best word I can think of to describe the noise is a "whacking" noise, not really a tapping, or clicking, it's louder than that. Does this sound familiar? It started happening after I had owned the car for only 6 weeks, at just under 5,000 miles. It happened 3 times within a week and that's when I decided to take it in. No diagnosis for me yet. The second time I heard it I immediately pushed OnStar, they ran a diagnostic but said that no error code showed on the computer. It has also stalled once while driving in a parking lot.
Please, please, please, let me know what ended up happening with your car. They have had my car for 3 days now trying to duplicate the noise. Since it just happens randomly, it's all about luck I think. I know your post is a year old, but please reply, I would appreciate it SO, so much. Thank you!
Also have an intermitant hard shift between 2nd & 3rd.
Have had updates done with no change.
The dealer says there are no reported problems with this, even though I have read others with the same issues.
Has the dealership consulted with Technical Assistance? Also, could you please email me your VIN? I would like to look further into your situation.
Thank you,
Caron, GM Customer Service
Also, recently experienced the same problem as #972 with the noise when starting the car. It's only done it once, but I was starting in front of the car in my garage when my wife started it---about jumped out of my skin! Told her to shut it off and when restarted everything was fine.
In the last 3 months, it’s been in to:
- Replace rear shocks (both totally failed)
- Replace the radio/nav (very similar issues as recently posted by ernie9207). After replacing the unit last month, it continues to do the same thing. I’m now being told the issue may lie else ware (I tend to agree unless there is an underlying design/programming issue with the nav system)
- Fix dash squeak (minor issue, but needs to be in for a few days as the windshield needs to be removed to access all the fasteners)
- And the biggest issue; the knocking problem that seems to have been the topic of many of your posts. After bringing our Nox in twice over the past 6 months & being told there was no noise, I was finally able to get the Service Representative to drive with me & hear it. We will see what will happen. The SR told me in the car that he hears the knocking & just hopes it can be fixed!!
The icing on the cake was this weekend when, as I was putting on my seat-belt, there was a crunch & the lumbar support mechanism disintegrated (I knocked the back of the seat & heard the pieces falling to the bottom of the seat back).
All this said, if these are one time problems, I’ll live with it & move on; just concerned if it may be the tip of the iceberg.
Will keep you posted.
Have you taken the vehicle into the dealership to be diagnosed? Please keep me posted.
Thank you,
Caron, GM Customer Service
I apologize for the problems you are experiencing with your vehicle. By chance have you spoken with GM Customer Assistance regarding these issues? Please keep me posted when the problems have been taken care of.
Thank you,
Caron, GM Customer Service
I have not spoken to anyone other than the Dealer. All I’m looking for is to get these problems fixed so I can move forward & enjoy driving the vehicle we chose. At the moment, this engine knock is becoming an embarrassment. You can’t drive down a street without people turning heads to see what is making the noise.
I would like to set up a case with GM Customer Assistance. In order to start the process I will need your complete contact information (including full name, mailing address and phone number), VIN, current mileage and the involved dealership sent to me in an email. Also, could you please provide a brief description of the problems you are experiencing?
Thank you,
Caron, GM Customer Service