GMC Acadia Water Leaks
acadiaregret
Member Posts: 5
in GMC
I don't know of any advice you guys can give me, I really just need to vent a little this morning.
My 08 Acadia started leaking 3 months after I bought it and was back at the dealership 24 days in the first year with 16 days being just for water leaks. They sealed windows and doors, unclogged drain tubes,performed the drain hose recall etc and the car has continued to leak.Even in a mild rain I can look up and watch water come through the sides of the sunroof. After a heavy rain the drivers seatbelt is wet when I pull it out and the carpet next to the seatbelt housing is damp. Yesterday after a heavy rain I got in the car and when I took off I heard a noise and looked in the rearview mirror to see water POURING out of the rear dome lights and back up sensor. The rear seats and carpet were soaked as well as the DVD remote and headphones that were back there. This makes 16 months my Acadia has leaked and there is no doubt that the car is full of mold. I tried dealing with GM customer service getting an offer of free oil changes for my trouble. I hired a lawyer who says I am well within the lemon guidelines and has filed a lawsuit against GM for a refund. GM has been dragging this out since Oct 08 hoping I will give up. Their latest offer is $4500 cash,I keep the Acadia,and I pay the $4000 in attorney fees. The dealership I bought the Acadia from showed no mercy on me which suprised me since they had been in business for over 40 years. They had my car at the end of Dec to take care of 9 problems. After 7 days they returned my car with most of the repairs not even attempted. They said they would pick up my car the following Monday to finish but never did. They kept putting me off over the phone then I read in the paper that they had sold out to the local Chevy dealer. The Chevy dealer says he only bought the assetts of the GMC dealership not their liabilities. No repairs have been done to my car since Dec 08 meaning I have lost 7 months of valuable warranty. This $44,000 Acadia looks great sitting in my driveway which is where it stays most because I am barely getting 10 mpg. After a year and a half of ownership I only have 10,400 miles because we can't take it anywhere.
If anyone from GM reads this post,you have made it clear that you don't care if I ever buy GM again. I don't know if you realize that my co workers,my friends and family and all my facebook connections hear about this on a regular basis. Good luck convincing them that "the new GM is different".
My 08 Acadia started leaking 3 months after I bought it and was back at the dealership 24 days in the first year with 16 days being just for water leaks. They sealed windows and doors, unclogged drain tubes,performed the drain hose recall etc and the car has continued to leak.Even in a mild rain I can look up and watch water come through the sides of the sunroof. After a heavy rain the drivers seatbelt is wet when I pull it out and the carpet next to the seatbelt housing is damp. Yesterday after a heavy rain I got in the car and when I took off I heard a noise and looked in the rearview mirror to see water POURING out of the rear dome lights and back up sensor. The rear seats and carpet were soaked as well as the DVD remote and headphones that were back there. This makes 16 months my Acadia has leaked and there is no doubt that the car is full of mold. I tried dealing with GM customer service getting an offer of free oil changes for my trouble. I hired a lawyer who says I am well within the lemon guidelines and has filed a lawsuit against GM for a refund. GM has been dragging this out since Oct 08 hoping I will give up. Their latest offer is $4500 cash,I keep the Acadia,and I pay the $4000 in attorney fees. The dealership I bought the Acadia from showed no mercy on me which suprised me since they had been in business for over 40 years. They had my car at the end of Dec to take care of 9 problems. After 7 days they returned my car with most of the repairs not even attempted. They said they would pick up my car the following Monday to finish but never did. They kept putting me off over the phone then I read in the paper that they had sold out to the local Chevy dealer. The Chevy dealer says he only bought the assetts of the GMC dealership not their liabilities. No repairs have been done to my car since Dec 08 meaning I have lost 7 months of valuable warranty. This $44,000 Acadia looks great sitting in my driveway which is where it stays most because I am barely getting 10 mpg. After a year and a half of ownership I only have 10,400 miles because we can't take it anywhere.
If anyone from GM reads this post,you have made it clear that you don't care if I ever buy GM again. I don't know if you realize that my co workers,my friends and family and all my facebook connections hear about this on a regular basis. Good luck convincing them that "the new GM is different".
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both of these require them to lower the headliner. also there are issues with the front drain tubes having restrictors in them allowing for easy debris build up and blockage of tube, this has been an ongoing problem for a long time, and if your dealer doesn't recognize text book symptoms of these issues i would contact the district rep. and go to another gmc dealer. the latest is that the dealers can only work on their product line for warrenty repairs, it is a
3 hour repair
good luck
First, I was really wrong with my miles on an earlier post, I'm at 46,500 miles (my hubby's truck is at 60,000).
Anyhow, since last Friday, I've been driving around in a beautiful red Dodge Charger that doesn't leak in water!!!!!!!!!!!!! If only I can take all the bells & whistles out of my Acadia and put them into the Charger, I'd be in heaven once again!
Last Tuesday, I took my 2007 Acadia into be serviced. Well, earlier I posted a water leak coming from the front passenger door..........it had only just begun. I had water streaming out the door, the interior lights (all 3), and the 3rd row seat, driver's side, seatbelt assembly! Go figure!!!! I took the car in and the service rep told me they would essentially put it under a shower to see where all the leaks are. Heck, they could've just left it sitting outside since Northern Calif is having massive rain day after day. Oh, they found the LEAKS alright.
So, this is the 2nd go around with the sunroof & moonroof leaking as well as the interior lights (3rd row only) and the front passenger door; however, GMC says, "PAY UP!!!!!" The GMC local rep, advises that they will not cover the bad seal around the moon & sun roofs. I've been told that I have to pay a $200 deductible to have these issues fixed!!!!
Due to the water pouring in like a river, the interior carpet is TRASHED! We were quoted roughly $13,000 - 18,000 to rip out the interior carpeting and replace it with new. Thank God for car & homeowners insurance. We called our insurance company & they sent an adjuster out to look at the car. They will pick up the tab and deemed it undriveable for now. We have to pay our $300 deductible with them as well. So now, I'm forking out $500 of my money when GMC needs to pull their heads out of their as-es & place a recall on ALL models & years on the Acadia!!!!!
I am spending the day calling any & all numbers I can find for the head offices of GMC!! Any suggestions would be greatly appreciated mad. :mad:
I am from GM Customer Service. I apologize that you are having concerns with your vehicle. Can you please email me so I can look at your situation further? Click on my name and you will see my email address. Thank you,
Mariah GM Customer Service
While it's not the same as owning a flood vehicle it runs a close second.
Can you please email me with your contact information including mailing address and a good number to reach you, VIN, current mileage, involved dealer, and Edmunds user name? I would like to look into this for you. I look forward to your response.
Christina
GM Customer Service
Has your issue been resolved? Please keep me updated to your progress with this issue. The best fuel economy possible is the direct result of proper maintenance and good driving habits. Listed below are GM's recommendations to achieve the best mileage possible. The first group are things to consider for your vehicle, while the second are tips relating to your driving habits.
One of the major contributors to poor fuel economy are under inflated tires. Tires low with pressure create drag that the vehicle’s powertrain must overcome, wasting dollars in fuel. Always keep your tires inflated to the proper pressure as shown on the vehicle placard. This not only serves to increase gas mileage but cuts down on tire wear, further decreasing your costs per mile.
A vehicle that has a dirty air filter can’t efficiently draw air into the engine. This restriction forces the engine to expend energy to "breathe" wasting fuel in the process. Change recommendations are found in your vehicle Owner’s Manual.
Always use the proper viscosity oil in your engine. Oil that has a higher than required viscosity will create more drag on the internal components of the engine causing more work for it, especially when cold. Each Owner’s Manual contains information on the proper type of oil for your vehicle. Look for the "starburst" symbol on the front of the bottle, and the SM rating on the API circle on the back label. If you are in doubt, stop by your dealer for an oil change, and any other services required. Most current GM vehicles are equipped with oil life monitors to further assist on the "when" to change your oil. (Aveo/Wave/Optra/Epica currently do not have oil life monitors).
Note: GM Vehicles DO NOT require additional engine oil additives. Some additives may cause harmful effects to the internal seals and additionally void the terms of your vehicles New Car Warranty.
Purchasing higher than required octane fuel is a waste of money. Using higher octane fuels in a vehicle that only required regular unleaded fuel will neither increase performance nor improve gas mileage. In all cases refer to your owner’s manual and ONLY use the octane rated fuel recommended for your vehicle.
Even though current GM vehicles have 100,000 mi (160,000 km) service intervals for spark plugs if your vehicle is at that point in its life, have the spark plugs changed to assure proper running and continued efficient, trouble free operation.
Avoid quick/full throttle acceleration from a standstill in town and high cruising speeds on the interstates. While the optimum MPG for highway cruising speed varies from vehicle to vehicle, faster is almost always worse. If your vehicle is equipped with a Driver Information Center that displays Instant Fuel Economy, select that readout and vary your cruising speed while on the highway. The display will change continuously with uphill and downhill sections but you should quickly be able to identify on level ground the speed range that your vehicle does the best in. Avoid leaving unnecessary items in your trunk. It takes power to move increased weight and that means more gasoline consumption and reduced performance. While the change may be slight, multiplied by thousands of miles, it all adds up. Your vehicle uses much more fuel when the engine is cold. This is especially true in the winter months when the engine will take the longest to warm up. Combine errands or trips so that the vehicle only needs to warm up once to encompass many different stops.
I hope this information helps. If you need anything please feel free to email me directly.
Christina
GM Customer Assistance
I’m sorry to hear about the concerns you’re having with your Acadia. I see you’re planning on taking your vehicle to the dealer so if you continue to have concerns after, please let me know. Also, if you don’t mind keeping us updated on the situation, I’d appreciate it.
Thanks,
Laura
GM Customer Service
I just returned from a quick trip to the store in the rain. You guessed it. Water in the passenger foot well. It appeared as though the water was coming in near the top of the windshield/sun roof.
I bought this car a year ago with about 25,000 miles on it. I even checked on line to see if there were any issues. The sunroof seemed to be a concern. I had the dealer verify that it had been fixed under some type of recall. Here we go, spend time and money to fix something that supposedly was fixed. As another stated, the vehicle is very attractive and gets reasonable mileage, compared to my previous Jeep Grand Cherokee V8.
I will post any progress.
Please keep us posted on any information after you take the vehicle to your dealership.
Thank you,
Caron, GM Customer Service
I apologize for your frustrations. Please keep me updated on your situation. I would also recommend reporting this to Customer Assistance.
Christina
GM Customer Service
I have a service appointment tomorrow which makes the 2nd time in 2 weeks that I've had to sit and wait to have it serviced. From the sounds of it, there isn't nothing that can be done. I am so SCARED of what I am about to come up against. I do not have the time or the money to dump into this car.
I haven't even had to make the first payment yet and was told to contact the bank and tell them that I was sold a faulty car. Ugh, I guess I better start my journey of figuring out what to do next!! :mad:
Please send us an email to keep us posted on any information from the dealership.
Thank you,
Caron, GM Customer Service
I would like to set up a case with GM Customer Assistance. Could you please email me your complete contact information (including full name, phone and address), VIN, current mileage, involved dealership and a brief description of the problems you are experiencing?
Thank you and look forward to hearing from you.
Caron, GM Customer Service
I apologize you do not find my interactions helpful; however, it is my job to look into customer complaints on Edmunds and do my best to assist in getting a resolution. I understand your frustrations with your situations. As all major companies or corporations, we have standard operating procedures. GM does handle their customers individually, not all situations are the same, so they must be handled on a case by case basis. I am here to help make GM aware of our customer’s situations. The only way I can do this is with the customer’s assistance. My first step is to gather their contact information (including a good number to reach them), VIN, current mileage, involved dealer, and a break down of what they are experiencing. The best way to get me this information is a direct email. The next step in the process is the vehicle must be taken to a GM Dealer. They have a contract with GM and must look at the vehicle. For GM to know their customers are experiencing issues, they must contact GM; whether it is me via email or Customer Assistance via the telephone. This will help identify the problem and how large it is. I understand when customers are experiencing these concerns these processes can be frustrating. All concerns, whether it is with a dealer or your vehicle, are documented in the cases set up if GM is contacted directly. Just because one person did not get the resolution they expected this should not prevent anyone from speaking with them. As most situations have variances. Any customer that would like to call Customer Assistance and speak with someone the number is in your owner manual, or email me and I can provide it to you. Any customer that would like me to assist them, please feel free to email me the information requested above.
Christina
GM Customer Service
I purposely decided that I wanted to buy American this time around and look where that has got me. I simply do not have any confidence that GM knows how to fix this issue. In my opinion, it is a fundamental design flaw with no known fix. A fix needs to be identifed and these vehicles should be recalled. Shame on you GM... I have no idea where I should go from here.
You could ask the dealer to unwind the deal. Stranger things have happened and you might get lucky.
I would like to set up a case with GM Customer Assistance. I will need your complete contact information (including full name, mailing address and phone number), VIN, current mileage and involved dealership sent to me in an email. Also, could you please provide a brief description of the problems you are experiencing?
Thank you,
Caron, GM Customer Service
Please let us know if you need further assistance finding our contact information. We will be watching for your email. Please include your Edmunds user name. Have a great weekend!
Christina
GM Customer Service
Have you had the chance to have your vehicle inspected at the dealership? Please keep me posted.
Thank you,
Caron, GM Customer Service
Thanks for responding Caron. Nice to know someone from GM is monitoring these boards. This is the first GM vehicle we've ever owned and love if it were it not for this problem.
Glad to hear you may have found the source of the smell. If you have any questions or concerns please feel free to contact me directly.
Thank you,
Caron, GM Customer Service
I apologize for the problems you are experiencing with your vehicle. By chance, have you spoke with GM Customer Assistance? Could you please email me your VIN? I would like to look further into your situation.
You can get my email by clicking on gmcustsvc.
Thank you,
Caron, GM Customer Service