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Comments
Glad you like the Bonnie seats - I'm still undecided if they will pass the test for long term comfort on a 400 mile trip - will find out in a couple weeks.
Ken
Do I understand that if it comes up "N/A" that my car is up to date?
Lawyer, major and expensive step? I'm not paying a dime.
Give em a chance to get it right? Hows 5 chances?
Heres a hint:
782 miles
noise in front left--fell on deaf ears--was told to keep driving the car to "get the kinks out"
2500 miles
ticks, vibration (duplicated) --dealer "lubed"
4274 miles--diagnosis and repair was "poor weld using chasis ear isolated to left rear corner of cradle assy. Remove cradle assy and transfer mounts control arms sway bar and bushings. Reinstall cradle -- Frame-Engine-replace complete *Tow vehicle to another garage for wheel alignment after extensive work *Still popping after this fix.(for the record, these are the dealers notes)
***Still popping after this fix.
9633 miles -- cradle popping --spray LPS lubricant into 1/2 dollar sized holes in rear of cradle and at lower control arms, at steering rack for correction of pop/crack condition.
14,400 - Steering jerking in and out of left turns. Shaking steering wheel in and out of turns. Duplicated, in the shop again. NOTE: at 782 miles this EXACT same problem was brought to their attention, only to be found 14,000 miles later. It was AFTER this last item that I got my attorney. He'll handle it.
SCOTSMAN, Sorry to hear of your hesitation problem. I was scared for so long driving my car wondering about my steering/front end problems and the fact that they could not duplicate it for so long, yet I could duplicate it, every day, every mile etc. I finally grabbed a mechanic by the arm last Friday, said "how much time do you have, because we will NOT come back to this dealer lot until you feel what I feel". I wasn't yelling at him, I was just seriously looking into his eyes telling him this has gone on much too long and it has all gone too far. Its not fair to not drive a car out of fear/danger. Regardless, 5 attempts at front end defects is plenty.
I had posted the Calibration Website link several times before.....no one took it seriously until Neals1820 re-posted it again.
Now, on to more productive matters. My Impala only has about 6K on it and when I hit a sharp type of bump in the road, the driver's door sounds like it is ajar. Does anyone else have this problem and what did you do to fix it. Secondly, I have a good friend that drives a police model for the local Sheriff's Department. He shut the door the other day and was shocked to find that the side-impact airbag deployed as the door closed. Has anyone else out hear heard of that? I have only heard a clunk when turning right one time. It hasn't done it since then. What are the symptoms of the engine cradle problem. I see the posts saying that it is a problem, but how would I know. Does the car begin vibrating or what?
Your dealer seems to be giving you sort of a hard time (Not surprising)so DON'T let them send you on your way back home "Oh your car is perfect, drive it with confidence"...Follow these steps to exercise pressure on the service dept to enforce your warranty rights and to get your steering shaft replaced:
1. Call Chevy Customer service (1-800 number). Explain calmly and politely to the customer service representative the nature of the problem and the dealer's attitude and response in handling your problem. Ask the rep to get a hold of your dealer's service manager DIRECTLY. Once they do that the case is officially on the hands of GM and the Service Manager.
2. Next, at the end of the call, the Chevy customer service representative will issue a Case or File number. Write down this number as it will serve you as reference during the entire process. Remember, you need to create a detailed paper trail should you need to escalate your situation if dealer fails to provide a resolution to your problem.
3. Expect to receive a call from your service manager to setup an appointment with you to test drive the car at the dealer.
4. At the test drive, give yourself plenty of time to go over the problem (If you work, tell them you'll be getting there at least an hour late)Let the service manager drive the vehicle with your riding on his side. Tell him the steps of manuvers he needs to do to reproduce the clunks at the steering wheel. Your goal here is to making him fully acknowledge the problem.
5. If after successfully reproducing the problem the service manager tells you I don't know what it is, shove in front of his face all the printouts from this forum describing the nature of the problem, even the actual steering shaft part number. Stick to your guns at all times.
6. If at the end the manager tells you he needs to keep the car for a few days, he is OBLIGATED to provide you a FREE dealer loaner or a rental vehicle at no charge to you for up to $30 a day for warranty repairs. If he refusesto do so, pull out the warranty booklet that came with your car where the loaner/rental car benefit is outlined in detail. If he still refuses, he is under breach of warranty. Call GM and enforce all your rights..remember ITS YOUR MONEY, not someone elses opinions.
Good luck.
LRCobra
You said:
"Hey, I know that you must think that you are some all supreme being that troubles yourself with the rest of the world merely for the sake of improving our lives, but I had a legitimate post. Or at least every bit as legitimate as your senseless ramblings about how the rest of us out here are to stupid to be happy when our car is running fine. So, if you don't mind... "Stick it where the sun doesn't shine, JERK!!!"
First let me state, that every one here that participates in the Impala forum has the right to express their satisfaction or lack of it whenever they please always taking into account that the tone of our posts must show ultermost respect and a total sense of fraternity even if someone elses problems or opinions don't agree with ours. The bickering I have seen from some participants here is quite disturbing..."If my car runs FINE, then the rest of you that have complained about problems are just insane or just whiners". That's call BLIND FANATISM. A true car fan is CAPABLE of recognizing the good points and the bad points about their favorite vehicle of choice. When problems are discussed or someone complains, these participants take it PERSONALLY and feel that their mission in life is to defend the Impala at all costs because for some reason they believe it is the best thing since the invention of sliced bread and therefore no fault can be attributed to it. Oh but wait a minute, if these same posters do eventually experience a problem, the world has to come to a halt and everyone has to show their SYMPHATY because their precious car developed a problem. Grow up and GET OVER IT some of you!! If you can't stand hearing about problems and complaints then go and form your own little club "Happy Impala owners no whiners admitted"...go there is PLENTY of space for those silly topics here in Edmunds.
Again the GOAL here is to help each other and find solutions to current issues. If your car has been flawless, do let us know as well. But BICKERING nad INSULTS have no place here or anywhere, OK?
Dewdrops38 has a very good case for LEMON law. Based on her own recollection of problems with her car I think she has exercised extreme patience with her dealer and GM to solve her problems....5 failed repair attempts plus the aggravation of BBB arbitration can wear anyone down..and that's exactly their goal..to wear down the customer until they no longer feel like pursuing the problem by any available venue. I would love to see how many of the "FLAWLESS" Impala owners after going to the heck of failed repairs and BBB and lemon law proceedings would still go out and defend the car's faults...HOW MANY PLEASE??????? She is a loyal customer (She has not one but TWO Impalas sitting in her garage) and still the dealer and GM has been dragging her to make her absorb the cost of GM's own mistakes??? If I were her, I would have sold both cars and no more loyalty to GM....you don't treat loyal customers like junk, that's for sure.
Sorry for the rant, but civility has to return to this forum.
NO MORE BICKERING PLEASE!
For instance, on the $23K loaded Grand Prix GT sedan, you can get the N/A 3800 V6 engine, 4-speed auto, MAGNASTEER steering gear (You can't get Magnasteer on the Bonneville unless you plunk $33K for the top of the line SSEi) an oustanding sounding 6-speaker Delco series 2100 Stereo with CD player and graphic equalizer, keyless entry, the works. For an extra $1500 or so you can get the 240HP Supercharged engine..drove one it blew me away!
The Grand prix GT and GTP do handle better and corner much flatter than the Impala LS. The GP GT and GTP have stiffer 'sports' car ride however but the handling is head over shoulders compared to the Impala LS. The stereo is much better also, however the RDS feature is missing from the package unfortunately. I love the Magnasteer steering versus the standard rack and pinion setup of the Impala LS. However, the Impala LS has a better steering feedback and better on center feel, but the Magnasteer rocks...it can be programmed by the dealer (it has 3 separate settings) to adjust it to the driver's liking..firmer, softer, less assist, more assist, etc...a gem! Another pluses of the Grand Prix are the absence of aluminum engine cradles and more reliable steering gear componetry. I wish that Chevy would offer the Impala with the Magnasteer system ans the S/C 3800 engine..that would be a winning combo!.
Negatives of the Grand Prix...I was not too impressed with the quality of some interior trim plastics and the Impala in the fit and finish department seems to be more carefully assembled. The Grand Prix is made at the Fairfax plant in Kansas City, KS whereas the Impala is made at the Oshawa #1, Ontario, Canada plant.
Due to the sportier nature of the Grand Prix, there is less interior room all around. Again the Impala is king in this respect with better trunk space to boot.
The Grand Prix is a beatiful automobile but in the tangibles department I still think the Impala is better executed all around. The Grand Prix handles and drives better than the Impala, but the Impala is a more appealing package all around.
With current incentives and finance deals it is possible to get a fully loaded Grand Prix GT (leather, trip computer, etc) for about $2K less than the Impala LS. Current rebates are $1,000 for 2001 models or 5.9% finance for 36 months or 6.9% for 48 months...a heck of a value. Impala doesn't have any current national incentives, just a few regional $500 to $750 rebates and no special financing.
Without any factory rebates, the Impala LS is the best value as far as W-Body 3800 V6 equipped cars go. But when the Regal, Grand Prix, Century, Intrigue are offering good rebates, they undercut the Impala bt a considerable margin, however, the Impala still holds the candle in the fit and finish dept, safety scores, interior room and maybe resale value if this Engine cradle non-sense doesn't go out of hand.
But the Grand Prix GT, its a very tempting alternative...
I'm glad I got mine at my price and I hope to get 3 years and 75K miles or so of reliable and enjoyable driving out of it before it's time to buy again - but for a brand new car, I'd be with you - that Impala LS is such a nice car all around - it's hard to beat at anywhere near the price. Just keep those fingers crossed about the known issues.
BTW - Impalas are multiplying like rabbits around here now. For months I saw virtually none, then since the first of the year, and especially last two weeks - they're everywhere you look! All colors, more base models than LS but plenty of both - and its obvious the owners are trying to keep the salt off them - a tough and losing battle here this time of year.
Hope you're enjoying the Miami warmth and sunshine - it was equivalent to 30 below zero here this weekend with the temps in the 10s and high winds. People losing power due to electric lines falling and thus heat - I wish I was lounging on Miami Beach!!
Ken
Ken, enjoy your Bonnie!
We'll be going to Europe with my wife shortly on vacation, so we are expecting cold weather for the duration of the trip...we'll be traveling in the north, middle section and south of Western Europe so it will be interesting to experience the different climates and of course the different cultures and countries along the way!
Now, I hate to do this. It has been asked, I scrolled back in time. I do not want to type the following sentence. I'd like to deny it completely, however, it remains..........that... the 2001 ........is......tic...tic...tic'ing. Identical to the 2000.
:-(
Drove up to the ATM and just like the 2000, there it was. I looked at Dave (husband), he looked at me.. we got our cash, and proceeded to see Hannibal. Oh well, we'll do what we have to do, whatever that is , sigh~
What can I say, we still love the cars.
Our son used what he calls "the old one" (the 2000 Navy Blue model) for a dance Saturday night. The mother of his date wanted a picture of my son and her daughter standing next to the transportation. I laughed my a** off, it was too cute. Navy Blue in all its glory. The mother of my sons date must have thought it was one fine looking vehicle (that it is). I was on pins and needles the rest of the night waiting for "my" car to come home, with children in tow of course :-)
They were only going to use it for the dance and meal. For the rest of the evening of party hopping, they were going to use their own vehicle 88 Calais. Go figure, my sons cars ignition was froze ! He used mine, all night. It was a long night. They sure felt special :-)
As for the 2001 black one, its not home at the moment. That information is found on the inside driver door, correct?
I'd like nothing more than to "believe" its (just) a noise, and a bearable one at that. But I need, under no uncertain terms, to be sure beyond a shadow of a doubt, which, presently, I am not, not 100%.
Ken
Please post the actual door jamb built date once the car is back home. I am almost positive it will be 9/00 or 10/00...
Engine Cradle common symptoms:
Ticking,metal popping sounds when turning the wheels (On either direction) at very low speeds such as during normal parking manuvers or pulling up to a drive-thru window. (You can also hear the pops when parking very near a wall as the noises rebound such as in a parking garage). In more severe cases the pops can be heard when accelerating the car from standing still or under normal braking.
Solution: Bring the car to the dealer and make sure you bring a hard copy of TSB# 00-08-61-003 that applies to ALL 2000 model year Impala/Montecarlo vehicles. The TSB is titled "Clunk/Pop Noise from front of vehicle (Shim rear frame/Cradle mounts)"
You can find the actual hardcopy here:
http://clubs.yahoo.com/clubs/y2kmontecarloclub
To be able to retrieve and print the TSB you must become a member of the Y2K Monte Carlo club (Absolutely free). I would strongly suggest for you that before heading to the dealer you have a printed copy of the TSB in case they want to give you a hard time about it.
Results: At this point it is unknown whether this TSB is the final cure for all 2000 model year Impala/Montecarlo is the final cure to the engine cradle problems. Have it performed and let us know about the results of the repair.
Intermediate Steering shaft:
Severe 'faint' clunking noises that can be felt traveling up the steering column assembly, steering wheel and brake pedal assembly. This condition can be reproduced more frequently when making low speed steering wheel turns to the right while applying the brake pedal at the same time. The condition can also be described as if the entire front end of the car was loose, including the steering gear....it is progressive and only gets worse as the car racks up miles. A Safety problem that demands immediate attention.
The Steering Shaft is NOT TO BE CONFUSED with the popping noises caused by the engine cradle assembly itself. These are two separate conditions that happen to occur within the same region of the car.
Solution: Currently, GM and dealers are clueless as to why the Impala/Montecarlo is experiencing premature failure of the intermediate steering shaft assembly. There are no TSB or recall campaigns in the issue; however, based on some responses here, some dealers already keep the intermediate steering shafts in stock because they have already replaced a number of them in other Impala/Montecarlo cars. Hello GM are you doing something about this other than to replace the same part with probably the same defective part number and doing it all over again whenever the shaft fails?????
There are no current revisions on the part (Noted by a different part number other than stock original), so the possibility of experiencing intermediate steering shaft failure more than once is unfortunately very likely.
Have dealer replace the intermediate steering shaft categorized under GM part number #26079240
Actually I'm pretty sure what you're hearing is the ticking we've come to associate with the engine cradle, NOT the clunking associated with the steering shaft.
* Intermediate Steering Shaft
* Engine Shutdowns
* Engine Stutter/Hesitations
* HVAC Fan high pitched noise
* Premature A/C compressor failure
* Poor performance from the "premium" sound stereo system with the trunk mounted amplifier unit
* Soft paint finish
* Minor and sporadic interior squeaks
Whats that tell us? I already know its going snap~crackle~pop. An all too familiar sound. One car at a time.
SWEETPOLLY - Sorry to hear your news. The tic tic tic is: when you're stopped, turning the wheels, back and forth, back and forth, it almost sounds like you're winding something up. Subtle, but certainly enough for you to hear.
The current TSB for the engine cradle "Shim" fix ONLY applies to ALL Impala/Montecarlo vehicles manufactured for the 2000 model year production run. The TSB is NOT intended for the 2001 model year production run vehicles; however, the TSB was published at the end of October 2000, so it was safe to assume that all 'newer' 2001 Impala cars built during or after 10/00 should already have the fix in them. Now your 2001 Black 3.8L was built sometime during 10/00 and now your are reporting the same exact CRADLE noises?????? This is not good by any measure!!!!
Here is something else you can do. Go to:
www.gmcanada.com
Go to the customer service section on the website and proceed to send an E-mail to GM of Canada. In that E-mail tell them that based on your full VIN number (For the 2001 Impala) you want to know EXACTLY on which calendar day during October 2000 your car was put together. Since your car was built in Oshawa, Ontario, Canada, GM of Canada has easy access to this info. Next also ask them when TSB#00-08-61-003(Current engine cradle fix)was published and if it also applies to the 2001 model year Impalas??. They should be able to provide you with those responses within 24 or 48 hours of your E-mail submission.
Thanks again and let us know how the 2001 Impala continues to perform.
;-)
Does this ring a bell with anyone?
Did you obtain your vehicle birthdate from the same place Teo is suggesting?
TEO, I'm a little reluctant to give that site all the personal info they requested seeing how I have an attorney on another case.
The easy way to get the exact build date is to pick up the phone.
Near the beginning of 2000. I called the Chevy rep to open a file regarding the engine shutdown problem I was having. I asked the rep if she could look up my build date. It took her about 15 seconds. All I had to do was to supply the Vin#. The number to call is in the back of the manual.
I'm pressed for time right now, but later I will post about the (miraculous?) disappearance (I hope) of clicks and clunks.
I knew about the CD changer for the tape/radio. But my car has the tape/radio/cd player option. I knew I couldn't change the radio without losing the ability to program the car so I got the full package. I am hoping I can stick in a changer and use the steering wheel controls. I'm trying to find out if that is possible, or I'll be stuck using a FM modulator.
I have been trying to locate a connector that will fit the amp plug. Radio Shack sells a pin type connector with .100" and .156" spacing. The .100" is too close together and I believe the .156 is too far apart, but the only way to check it is to buy the silly things and to top it off, it's a special order item. One of these days... I'm still waiting for Crutchfield to come up with a ready made harness. I tried contacting Scosche before, but they didn't have a connector at the time. I guess it's time to try again.
As you point out ad nauseum, these Impalas are nothing but trouble.