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Called OnStar. OnStar checked the computer for codes - found none. They called a wrecker and the TB was carried to the nearest Chevy dealer. It was late and the service dept. was closed. Got there early the next morning and they were already checking it out. Of course, they couldn't reproduce the behavior. The service manager told me that the behavior I described was inherent to anti-lock brake systems. I remember my Silverado doing the same thing a while back, but my truck stopped (although it was out in the middle of the intersection). The service manager referred me to GM customer service.
Called customer service and started a case file. They took all the info and told me that another dept, that would be investigating the case, would call back within 48 hrs. I was surprised when they called back in 24 hrs. Had to explain the whole thing over again. They told me that the vehicles have a black box similar to that in an aircraft that records data. He said that he was going to have the service dept do a complete inspection and download the data. Then GM is going to send a rep to try and re-create the problem.
In the mean time, the dealer won't do anything with the wife's TB. They have their own body shop, but won't touch the vehicle now until GM finishes their investigation. So I guess the wife is going to be out a car for awhile. Not sure I'll be able to get her to drive it again anyway. I don't think she will ever trust it again.
Has anyone else had problems like this with their brakes? Is this really a problem with anti-lock brakes?
Mike .T.
In regards to cleaning the polished aluminum wheels, after cleaning them with car wash soap, rinsing, and towel drying, I use a carnuba based wax to protect them. It keeps them shiny longer and makes them easier to clean next time. Just make sure you're not using an abrasive wax, and especially not a polish or it will dull the finish. For touch-ups I use Meguiars Quick detailer, which is also very mild and has carnuba in it.
Am I #10000?
Steve, Host
First Item: I called the 1-800 GMC Customer Service number and they were able to tell me that my warranty was good for 36,050 miles. Those extra 50 miles were what was recorded erroneously on my paperwork as the miles on the vehicle at delivery. So to answer my million-dollar question, yes GMC does take into account the miles on your car at delivery and they adjust the warranty coverage appropriately. You all can call GMC as well and find out what your warranty mileage coverage is.
Second Item: After a couple of calls to the dealership and one message left on a manager's answering machine, my finance person finally called me back. He had to do some investigating (at first he did not believe me about the mileage being added to the warranty). The bottom line is that he has agreed to redraw up the paperwork with the correct mileage and I am going over there after work today to get the new paperwork. :-) He told me that they would change the mileage in their computer so that GMC will also be sure to get the updated data and adjust my warranty accordingly.
So for any of you out there that are buying new vehicles with miles on them, make sure that your mileage is recorded on your paperwork correctly so that GMC will adjust your warranty coverage. Yea - an extra 200-300 miles on the warranty does not sound like a big deal but I can just picture something going wrong with my Envoy at 36,234 miles and I would then be kicking myself for not having forced the dealership to record the correct mileage.
So all's well that ends well. It just took some "convincing"!
Have you tried OnStar to see if they can read the code from the engine? They should be able to, if that light is on when you call.
I owned a 97 Dodge GC before my TB. For those who read Consumer Reports, the Grand Caravans were in the absolutely do not buy used section. Mine was a loaded ES type with AWD to boot. I was certain that someday this thing was going to get me. I shopped the Chrysler warrantee and they were asking $2200. I searched and came upon a company named Warrantee Gold. I bought 6 yrs 100K miles for approx $1200 and got "0" deducible for free.
Now for the burn...
Tried using it twice and never qualified under their legitimatly published exclusions.
Rear auto load leveler failed but the warrantee excludes "Shocks", even if the shocks cost $700 for a pair. The Dodge parts book refers to these as leveling shocks so I had no leg to stand on.
Second attempt was in regard to the parking brake components which was excluded due to the corrosion clause.
Moral of my story is I lucked out with a Dodge which was very reliable and held together. I did feel a bit burned though that I never had a chance to prove myself as out thinking the insurance company.
Warrantee Gold is still around and is always offering deals. Here's a little secret. If you call a service writer ask for additional incentives. You eventually get the supervisor who can do even better for a sign now commitment.
They also offer a finders fee that was $50 so if a few of you get together and reference each other you can save a bit more..
I'm personally still on the fence whether to throw the dice or buy the warrantee. Good news is that as long as the vehicle is still covered by the maker, you buy the coverage under the new car pricing. I figure I have a couple of year to decide what to do
The accepting trade is treated just fine. Most cases retired folks who enjoyed making a few bucks and wanted to get out drove the cars. Not just anyone mind you...they did have to pass a background check and have a clean record. We used several couples who enjoyed driving up to 6hrs, had lunch and an afternoon away and a drive back.
A 300 mile Flat Bed Truck delivery isn't going to be cheap. Keep in mind someone is going to pay for it. Looking at it from the dealers viewpoint...the customer will in the end. Afterall, profit is allowed and encouraged...thus dealers can't always be expected to eat the costs. Why there seems to be a general thought of dealers shouldn't entitled to pass along costs is beyond me. Afterall, if as a business I'm treated like crap and not allowed to be of value..what value should I return to the customer?
Not taking sides mind you, but I have the advantage of seeing both viewpoints. I was in the business for many years but also live in the consumer world too. Especially now that I've been out for a few years.
Many don't believe this, but you get what you pay for. Same is true if the deal sounds too good to be true, it probably is. I'm actually about to buy a new car for my wife, and have every intention of getting exactly what she wants, delivered to her office, old car returned, and paperwork complete, etc...all like she's the queen I hold her to be. Won't be free, but if you are skillful in sales, you can sell the dealer on doing just about anything
tim
We once bought a car from a local dealer who also had a dealership about 90 miles away. The car we wanted was 90 miles away. It was trucked in. We shared the cost.
Frank
Also, with the new site, when I click on the bookmark that I set up for the old site, it no longer takes me to the last message that I read. What do I have to bookmark to make that happen?
Mark
If that doesn't help, try asking our pros using the Technical Support Form.
By bookmarks, do you mean your Favorites in your browser or the bookmarks in our Message Center? If in your browser, our software has been tweaked - I think the last rollout messed up those URLs. If you can't add stuff to your Favorites now and have it work, let me know and I'll dig around the Ask the Town Hall Hosts or Town Hall New Look! discussions. I remember seeing someone having similar problems around here somewhere.
Hope this helps!
Steve, Host
I am not sure if this will help but I have my list discussion set to Starting with the most recently active and it's working fine.
tidester, host
If someone cares to explain just how a dealer trade "should void" the warranty and is so horrible a thing to do to a new car, I am more than willing to read what you have to say - I am interested in what damage might have been done to the vehicle.
The dealer trade was also not supposed to be the focus of my previous postings (#9978 & 10005). I only mentioned it in regards to the fact that my Envoy was delivered with 324 miles on it that was not recorded properly on the paperwork. That all along has been my issue, not the fact that the Envoy was a dealer trade. I also wanted to mention it in case someone bought a demo vehicle or whatever that had miles on it when they bought it. I was trying to raise the awareness of folks that those miles at delivery get added into the warranty.
Thank you
http://service.gm.com
You can click on 'gm techlink' and it will take you to an online magazine for the dealers - which also has a lot of good info for owners. It includes any new bulletins released for that month from GM as well.
Supposedly during the break-in period you are not supposed to drive the vehicle over 55 mph or drive at a constant speed for a considerable amount of time. Whether or not there is any solid evidence that shows this will cause long-term damage, I do not know. Some people are more anal about this than others...
The vent visors require alittle more time and effort. Just make sure you check and recheck the placement of the vent visors BEFORE you remove the red tape. Once those babies are on they are on.
Just take your time and good luck!
I took that approach when they refused payment on my load leveler. They were very courteous and took the time to explain why coverage was denied. They read me the part description and it indeed was called out as an exclusion
(My sister's new Subaru even had it happen two weeks after purchase when the attendant failed to sufficiently tighten the cap).
Bad news is that unless OnStar can turn off the light remotely, you're looking at a trip to the dealer to have it turned off. (Even if its simply the gas cap).
Ray
If I get bored I'll test it.
In my case, I took it to the nearest discount tire dealer and had all 4 wheels balanced.
Took care of it.
That was my second new GM vehicle that had inadequte factory balance.
I think they must balance at 30 MPH.
My service advisor at the dealership told me they denied coverage on the struts, then he said they would do a goodwill replacement of it even though it was no longer under warranty. So the replacement didn't end up costing me anything. Looking back now I probably should have called WG after the fact to find out why they wouldn't cover it. I still have 20K left on my WG warranty, so maybe I'll get the chance to try and use it again. Although, I hope I don't need to.
If you lease a vehicle and it has 300 miles on it...it's up to you to negotiate those miles off the lease via an agreement on price. That is even the leasing company will look at the ODO exactly...that is the dealer will have to put down the 300 miles on the ODO thus on a 15k mile per year lease, you're already 300 miles into the use. Thus I suggest taking the mileage charge should you go over x the 300 miles ($.15x300) and ask for that amound off the costs incurred.
Sorry to go over a little on the subject.
tim
"hillfla - On which piece of paperwork from the dealership is your odometer reading? I was looking through my paperwork and the only place I could find it was the Odometer Disclosure Statement. Mine says 206, so I'm wondering if I'll be covered if I hit 36,205 miles and have a failure."
tim
"Most of my bug collisions end up on the front grille. So where does the bug deflector deflect them from, the windshield? "
Anyways - several of my papers have the odometer reading. The bill of sale has it noted, the title has it, and my Missouri tax and licensing paperwork has it as well. Here in MO we do not get an ODO but I do know that the title is in leiu of an ODO.
Now for the warranty issue. I'm sorry, tlauro, but I don't think you are right with your statement:
"No, you will not have your warranty extended beyond the 36,000 mile mark. If you drive a vehicle as I did before purchasing it, putting on over 300 miles...your warranty is still 36,000."
I confirmed with both GMC customer service and the dealership that the miles DO get added to the 36,000 mile warranty. I called the GMC customer service number 1-800-462-8782. I gave them my VIN and name and he looked up my vehicle and was able to tell me exactly how long my warranty was good for. In my case, he told me my warranty was 36,050. That comes directly from the GMC computer using my VIN. Those 50 miles were what was on my title and bill of sale (although yesterday I went to the dealership and had it changed to 324 miles and the GMC computer was updated as well).
Just my two cents worth and what I have been able to find out doing some research. I recommend that you call the 1-800 number and see what they tell ya. As for a leased car, I have no idea what the situation on the warranty would be then.
I was pleasantly surprised when I went to pick up my truck. The pictures on driversfx.com showed these brush guards and taillight guards, but what I got was indeed custom shaped to the Bravada.
Also if you look at the close ups of the taillight guards on my site, I'd like to point out the mounting tab closest to the front of the vehicle. It's a metal tab hard mounted inside the taillight assembly. The reason I point this out is because on my previous vehicle, a '98 Explorer limited, I had Wagg taillight guards. And where the tab I'm pointing out was on the Wagg pieces there was a little plastic tab that snapped onto the grills of the taillight guards, and then attached to the taillight lens with double sided 3-M mounting tape which lost it's stickiness all the time and required constant replacement. To see what I'm blabbering about check out Tim Lauro's Wagg's.
By the way Tim, I'm not trying to insult your taillight guards. This was just a feature on the Manik parts that really impressed me.
Also I would like to add my comments on getting a few of the TSB's taken care of.
Here's a list of what I had taken care of.
01-01-38-014 Heater - Insufficient Heat To Driver's Feet.
02-09-40-003 Passenger seat shoulder belt too tight or cinches up.
02-04-21-008 Shudder, Rocking Motion, Binding, Feels Like Vehicle is Stuck in 4WD (Crow Hop) When Turning at Low Speeds.
02-08-62-001 Loose front end.
All of the TSB fixes were applied and, knock on wood, appear to be working.
I took some snap shots of what I believe to be the new duct work under the dash on the driver's side, and the new front end brackets. If you want to take a look, go to my site and you will find them under pictures.
If someone with an '02 triplet without the "Insufficient Heat To Driver's Feet" TSB applied would do me a favor, I'd like to know if my picture of the new duct work under the dash matches up to what you have. That way if what I took a picture of isn't new I can remove it.
In addition to the TSB's I asked my service advisor if they could do anything about the windows not wanting to roll up all the way at freeway speeds during high cross winds. When I picked up my vehicle he said they adjusted and lubed the window channels. I won't know if it fixed it till I get some high cross winds to test it out.
Also my front passenger seat control module died. They replaced it, and my wife has her bad back fixer/warmer back.
If I've left any confusing gaps or if you want more information, let me know.
My other question is about the warranty. I installed the K&N aircharger intake. Does this void my warranty or what? I've heard that it only voids the warranty of the air cleaner and box. But I also heard that it totally voids the warranty as a whole. Anyone have any insights? Thanks
giddens_john Dec 12, 2002 4:09pm
Now as for installation, I actually didn't install the rear air deflector, the dealer did. That said however, I believe it isn't too difficult to install with the right equipment. I don't know if you noticed the install sheet in the pics section on my site, I would suggest looking it over. My biggest area of concern would be drilling the sheet metal perfectly aligned. Going slow and taking measurements in excessive amounts should alleviate any problems.
Keep in mind that the dealership is going to have to confirm the problem before they will attempt to fix it. What my service advisor did was have me bring my truck in, show him and describe to him the problems. He then got a tech to go on a test drive with me so I could show the tech my binding problem and how to recreate it. Then they kept my truck for a day to go over the problems and confirm them. Then had me pick my truck up from the dealership the next day and continue driving it till the parts came in so I wouldn't be paying $6.50 in tax per day on the rental car while they did nothing waiting on the parts . He then called me when the part's got in to bring the truck back. This may sound like a drawn out process, but I got the problems fixed the way I wanted with minimal fuss.
02-08-64-024; Discoloration/Fading of Door Glass Molding; 2002 Chevrolet TrailBlazer, GMC Envoy, Oldsmobile Bravada