Are you an EV owner who has received a shockingly high quote for repairs? A reporter would like to speak with you; please reach out to [email protected] by Friday, May 26 for more details.
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GM Customer Service
I am sorry to hear that you have become uneasy about your vehicle. If you happen to have any concerns in the future, know we are here to be of assistance.
GM Customer Care
If there is anything we can do to assist you with this situation please do not hesitate to ask. We want to make sure that you as a customer, have all of your concerns addressed.
GM Customer Care
If you send us the last 8-digits of your VIN we can check to see which TSB you are referencing, and better address your concerns. Feel free to also email us at [email protected] [Attn:Amber]. Include your name, VIN, mileage and dealership. We look forward to hearing from you.
GM Customer Care
BBBind.com has most of the full text TSBs.
Sorry to hear that you're concerned with the sounds coming from your Equinox. I see that the dealership was unable to duplicate the issue. Remember that you can go to another dealership for a second opinion. If there is anything we can help you with please let us know.
GM Customer Care
I purchased my EQ in June of 2012. I had no idea this site existed. I have been having the idle surge problem with 4cyl LS for about six months. Of course, my dealer cannot duplicate. I am also having an issue with noises coming from the front end. We have only heard the noise from inside the car. It sounds like a rubbing/grinding sound when turning the wheel. And, of course, my dealer cannot duplicate. Both issues seem to be intermittent. I owned 5 Toyota's before crossing over into the GM abyss. I had a friend that bought an EQ about 4 months before I did, he loved it and sold me on it. At first, it was a really nice car. The problems have started, and after reading the comments on this site, it is just a matter of time before something else goes wrong. I'm disappointed to say the least, and see now why GM had to be bailed out by Obama. I will trade out as soon as possible, never to return. The value has plummeted, so I'm stuck for a while. Going back to Toyota!
I can understand your frustration with having so many issues with your Equinox. We want you to be completely satisfied with your Equinox and feel that you have a reliable vehicle. Since your dealer wasn't able to duplicate the issue, feel free to visit a different dealership for a second opinion. If there is anything else we can do to help with your concerns, please let us know.
GM Customer Care
I have read a response like yours throughout this entire site. It is a typical "boxed" response from GM. Did you know that my dealer suggested the very same thing...can you imagine? Your next response will probably be to direct me another site and provide the last eight digits of my V.I.N. The interesting thing here is when GM was taking my money, they were able to do that without a second opinion, or even consulting a blog! Wow! The part that you and partners at GM don't seem to understand is, every time I have to go back to the dealer time and time again, or go and get that invaluable second opinion, it costs me time, money and inflames the situation. GM never offers any type of reciprocity to offset a monthly note still due even though my vehicle is in the dealer's shop, costs associated with travel back and forth, and lost time. Now to be fair, my dealer offers a loaner program. That helps; however if you do not return it with the gas exactly as it was, you are charged $5.85 a gallon. Keep in mind this is supposed to ease the pain, the gas should be on the dealer as a goodwill gesture. Of course with that said, and reading the issues concerning this one model of the GM line, GM would be back on track for bailout by the very same people they sticking to by building inferior products.
This may help!
QUESTION: ---- There are some MAJOR problems with the Equinox 4 cylinder line of vehicles, but GM has chosen to be "VERY silent" with regards to the "FIX" for these problems, and they have been less than forthcoming with information to the customer base. ---- WHY? ----- Does GM really think that the vehicle purchasing public will continue to purchase the Equinox knowing about these operating problems? ------ The longer GM "drags it's feet" on correcting these engine / operational problems the more damage is being done to it's name plate. ----- This is why foreign cars got a "foot hold" in the United States in the 60's and 70's! The American vehicle manufacturers were turning out vehicles of a low quality. I had a relative that worked for a Buick dealership in 1975 and he told me that on a "1,000 mile new vehicle service" he could write on the service order, "water leak in truck / reseal the rear window" & driver's door window lose / tighten the glass on every two door Buick Century that was sold. ---- He also stated that the dealership would stock "body bolts" because some vehicles came through with missing body bolts. ----- This is not only a GM issue, it has also surfaced with Ford and the Explorer tire / spark plug issue, and the Chrysler "sludge" 2.7 engine issue. ---- The American buying public wants to support the American vehicle nameplates, but they want a "QUALITY PRODUCT" in return for their hard earned dollars, and when something goes wrong, they want to be treated in a straight forward / professional / adult manner. They want the problem fix in a timely manner without excuses, and because the vehicle is under new vehicle warranty" and / or an "extended warranty" they should be given a "loaner vehicle" to use while their vehicle is being serviced at the manufacturer's expense. (This is not a "gift" it is a professional obligation of the manufacturer for their "screw up!" ---- The owner should NOT be inconvenienced! ---- The "fix" for the vehicle is the manufacturer's responsibility through it's network of dealerships. ---- My obligation as an owner is to do the prescribed service at stated intervals to keep the warranty in force. ---- When something goes wrong, it is now the manufacturer's responsibility to correct the problem, and make things right, and I should NOT be inconvenienced in the process. ----- I will spend my money at any dealership that gives me that level of service. ---- In 1995 I leased a 1995 fully loaded Jeep Grand Cherokee that was a vehicle from hell. ---- It looked beautiful, but mechanically it was a "horror story!" The dealer was less than professional in terms of service. ---- When it came time to turn in the vehicle, he offered to lease me another Jeep Grand Cherokee at dealer cost to keep me as a customer. I turned it down, and leased a foreign nameplate vehicle. Over the years, I then leased 5 vehicles from this manufacturer. The American car manufacturer's lost 5 sales. Multiply this times the number of owners who have been burnt by the "American vehicle manufacturer's," and now you can see why the foreign cars have a "foot hold" in the American marketplace! ----- I am still interested in the Equinox "IF" GM can get it's act together and correct the problems. ---- I love my 4 cylinder 2010 LTZ Malibu. I easily get 30+ mpg at high cruising speeds. ----- Give me the "Malibu quality" in the "Equinox" and I will purchase the vehicle. ----- Just my opinion! ----- Dwayne :shades:
I concur. By the way, I traded a 2007 Camry in on my EQ. That was the fourth Camry we owned. The intriguing thing about the EQ-4cyl, was the gas economy was very close to the Camry. You have obviously had a good experience with the Malibu, if I were you stay away from the EQ at least for now. For example, my EQ has 16,000 miles on it and is about a year old. You have read my issues; compare that to four Camry's from 1999 to 2007 and a total of about 620,000 miles. Problems: The A pillar molding on the passenger side of the 2007 would pop out occasionally. Priceless!
I have the 2007 Toyota Camry V6 XLE, and YES the molding on the driver's side of my vehicle's "A pillar" does "pop out" at times! My vehicle has 83,000+ miles. I get 30mpg at highway cruising speed. ---- My Malibu has the 2.4, but it does NOT have the "Direct Injection 2.4 engine." --- (That is problem engine!) -- My Malibu now has 45,000 + miles, and I get 30mpg at cruising speeds. --- When the vehicle was new it had a computer engine software problem that needed to be corrected. There was a surging in the engine going up a hill. Once this was taking care of by the selling dealer, the vehicle has been trouble free. ---- I like both the Toyota and the Chevrolet line of vehicles. When I am ready to make a vehicle purchase, if it is to be a small SUV, it will be a choice between a Toyota Rave 4 or a Chevrolet 4 cylinder Equinox. ---- If it is to be a "sedan," it will be a choice between a 4 cylinder Toyota Camry XLE, or a Chevrolet Malibu LTZ. ---- Best regards! ----- Dwayne :shades:
You have NOT been treated properly by GM and the dealership! ----- (This is why people go to a foreign car nameplate!) ---- They conveniently tell you that they cannot not "duplicate the problem" because either they DO NOT WANT to spend the time diagnosing the problem, ---- OR ---- they simply want to avoid giving you the loaner vehicle by avoiding keeping the vehicle overnight to diagnose the problem properly. ------ QUESTION: What is wrong with the dealership technicians? ---- The dealership sends them to school, they read all the GM bulletins so as such they should be able to diagnose an automotive malfunction. -------- (THIS IS NOT BRAIN SURGERY!) ----
At this point in time, you have to decide on how you want to pursue the problem based on the lemon laws in your state and your financial situation. Only you can make that decisions. ------ But just think of how many potential "Equinox customers" have read these postings, and now have decided to purchase a Rav 4 instead of an Equinox! ---- YES, GM is losing sales everyday based on these postings on Edmunds, but I guess the management does not care about their "nameplate image" or the "lost Equinox sales." ---- If they did, they would be doing something about the situation. ----- GM either does not know how to fix the problems with the Equinox, ----- OR ---- they do not care to fix the problems with the Equinox! ---- If they do not know how to fix the problems with the Equinox they SHOULD NOT be in the automotive business. ----- If they do not care to fix the problems with the Equinox that is another story that has long range legal implications that only an attorney can understand.
When is comes time to purchase a replacement vehicle, think about how you were treated by the dealership and GM! ----- Then make a decision that is "good for you!" ---- I have two GREAT dealers! (Toyota & Chevrolet). ---- I have no problem replacing my 2007 Camry with another Toyota product, and I have no problem replacing my 2010 Malibu with another GM product but that is because both dealers give me "OUTSTANDING SERVICE!" ---- YES, "SERVICE" does sell cars! (General Motors are you listening????????????????????) Are the "suits in GM" reading these postings? ---- Does anyone really care about the customers after the sale? ------ The "Saturn Vehicle Line" had the potential to be a great product if GM had put some quality into the product. There engines were know oil burners after 50,000 miles.)
Best regards! --------- Dwayne
I hope everything goes well at the dealership tomorrow and apologize that you're having difficulties with your Equinox. If you would like for us to reach out to the dealer on your behalf and get a few more details of the situation we'd be more than happy to do so. If you need anything, we are available by email at [email protected] [attn Amber]. Please keep us posted on your visit to the dealer.
GM Customer Care
I apologize if you haven't heard from anyone regarding your vehicle concerns. I see that you last spoke with Crystal back in May. She is now working in a different department, so I apologize that there has been no action on your case. If you would like for us to still look into the trouble you're having with your Chevy Equinox please email us. Please reference your forum name as well as include your VIN, mileage, and contact information.
GM Customer Care
I am known to speak my mind so maybe if we have enough people doing the same it might get noticed. Did you notice there was no reply to the post about onstar? I would like to know how many others are getting bad good reports
You make an excellent point. ----- We are living in a world that is changing. Have you every had the opportunity to read the book 1984?
The people who are advising GM about the Equinox issue are "not clear thinkers." ------ Fact: ---- The direct injection 2.4 engine in the Equinox has a poorly designed / manufactured fuel pump that destroys the timing chain assembly and the cylinders by leaking raw gasoline into the engine oil. ----- Fact: ---- The GM dealers are patching up the engine by only replacing the timing chain assembly and changing the oil. ----- Fact: ---- Due to cylinder wall and bearing damage, the engines have become oil burners.
GM is trying to save warranty money by NOT repairing the engines properly based on the postings of this site.
GM is "penny wise" and "dollar foolish!" ---- What they should do is turn a "negative" into a "positive." ----- Advertise the problem with the engine and also advertise the fact that GM is standing behind their product, and they are replacing the engines as needed with new fully dressed units. ----- This action will earn GM more new customers, and will earn them more money than trying to cut corners on warranty work.
The consumer will have faith in GM! ---- People will trust GM and they will purchase both new and used GM vehicles.
Best regards! ---------Dwayne
The problem is whom can one trust? No one IMO.
I just returned from my Chevrolet Dealer. I had the oil and filter changed on the 2010 Malibu. ----- I will be on the road next week, so I wanted to start out with a fresh oil and filter change. ------ While I was there, I had them check over the vehicle to be sure everything was 100%!
While waiting for the service, I walked into the showroom to look at the Impala, Malibu and Equinox. ------- IMPORTANT NOTE: ---- The 2014 Chevrolet Equinox is still using the 2.4 four cylinder engine, while the Chevrolet Malibu is using the new 2.5 four cylinder engine. ------- QUESTION: ---- Does this mean that the 2014 Equinox will have the same engine problems as the 2010, 2011, 2012 & 2013? -------- I cannot believe that GM DID NOT install the NEW four cylinder in the Equinox! ---- As far as I can determine, the "top of the line Equinox" DOES NOT have two separate AC temperature controls for both the driver & passenger. ------ GM, what were you thinking? ----- Are you thinking?
All the best! ----- Dwayne
Dwayne, I believe there were 2 years when some of the 2.4's had the major troubles. 2010's and 2011's
Earlier this week I took my Malibu in for an oil and filter service, and I had the opportunity to look at the new Equinox, and I noticed that it still had the 2.4 four cylinder engine, rather than the new 2.5 four cylinder engine that is in the new Malibu. (I think that this is a BIG mistake on the part of GM!)
Today I took my 2007 XLE V6 Camry into the dealer for an "general pre-winter check up," and an oil and filter service. ----- (Next week I will be "on-the-road!) ---- While I was waiting for the service, I had the opportunity to look at the new Rav4. It is a very nice vehicle, and it could go "head to head with the equinox." ----- While I was in the show room I also looked at the Avalon which has almost the same MSRP price at a loaded Impala, and a Camry which would be close to the top of the line Malibu in price. The Impala is a beautiful vehicle, but compared to the Avalon it does lack in seat comfort, and the Avalon will hold it's value better over time. ------ The seats in the Camry are as comfortable as the Malibu, and the "fit and finish" is about the same! ---- GM has some competition with the Rav4, so they had better get their "automotive warranty act together," and make things "right" for the equinox owners, because there are other options out there in the automotive market place! ---- Just sharing some information! ---- All the best! ------ Dwayne
At 35,000 miles, my vehicle was slow to start, almost like a weak battery and had been noticing a flickering in the interior and exterior lighting with a rough idle, almost like it was about to go dead. Within 2 days, the vehicle would not start. Dead battery! Took it to a local chevy service dept and they replaced the battery free of charge. We thought this would fix the problems. Nope! The vehicle spits, sputters, and sounds like it's about to die at any moment. The lights are still flickering with a rough idle. Also, the Stabillitrack Service light comes on and stays on for quite some time and then goes off. I've had the service engine light come on several times too, so the vehicle is back in the shop today at 38,000 miles (exactly 4 weeks from having a new battery put in). I'm really hoping this is something they fix under the manufacturers warranty since we had it in there BEFORE it was up and they could not find a thing! Anyone else have these problems and what was the solution? I'm very disappointed in GM products! If I wasn't $10,000 upside down on the thing, I'd trade it off! Just worried that I will have 5 more years of service repairs.
else it is suppose to do now i went and got a clothes drier that learns how i like to dry my clothes. so chevy when are you going to fix this problem?
We bought a new "10"nox , we love the car but odd things happen , like a sticky spot in the steering ( fixed first time in ),Trans. that wont shift out of park ( 3 times so far) and now I think the Excessive oil consumption . This is scaring me after reading all this here. I am starting to actually feel ASHAMED to tell anyone I am a G.M. retiree !! Too many Chief 's and not enough Indians . All the high level Management is concerned with is their BONUS ' s $$$$$ and forget Quality because that costs (Bonus) money !. It reminds the 80's all over again ! I 've only found 2 dealer service dept.'s that I trust out of 4 that I 've dealt with our 2 g.m. vehicles. I love my 08 Silverado 4 w.d. since new. As far as the "Extended Warr. issue G.M. did re-emburse the 100$ deductable for the trans prob.