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"I have been a registered member of the Edmunds Town Hall since 1995. As a current owner of a Pacifica, I simply must comment on the way you presented your "Long-Term Test: 2004 Chrysler Pacifica April 2004".
Out of 10 paragraphs of review copy, you spent 4 of those paragraphs compaining about the dealer (Buerge Chrysler-Jeep). This should be a review of the automobile, not about your bad dealership experience. When you spend that much time talking about how bad the dealership was, you taint the reader into believing that it is the car that is at fault.
What I find even more incredible is that you state in the review that you have had bad service experiences at this dealership in the past and yet you keep going back! You reward incompetence with continuing to support their business. You have 2 other dealers within 10 miles of your corporate headquarters. Is this the type of consumer activism you recommend?
I have no problem when you guys slam a car because of various faults or a bad experience with the vehicle itself, however when you dedicate almost half of a review to slamming a bad dealership which you have had a previous history of problems with yet you continue to give them business, it leads to a very biased review. This is the case with your "Long-Term Test: 2004 Chrysler Pacifica April 2004"."
FYI, with discounts the Pacifica is $10k less than the Avant and you get a 3rd row. No brainer.
I drove an Audi and did go back...
I'm sure you are being completely objective since your listed email address is for Cavender Audi in San Antonio Texas.
Switch it from it's current platform over to the 300 platform. I think they should drop the 3rd row seat and match the Magnum. Then add some Chrysler styling and the upscale features that most Chrysler's have, and there you go. If Dodge can make a tough station wagon, why can't Chrysler make a sophisticated one?
"If Dodge can make a tough station wagon, why can't Chrysler make a sophisticated one?"
They do. It's just not going to be sold in this country!
fastdriver
I almost told them that they need to fire their S&M personnel and get some fresh blood. It's one of the greatest vehicle's that I have owned so far and that includes one of my old favorites...my Corvette which my wife made me sell when we got married.
I totally agree that the lack of advertising this great ST has not helped D-C....
Regards,
Jack
Explain ?????
But for all of the ranting here about the dealership the real negative was the fact that the work had to be done at all! Reviews that contain phrases like "horrible ratcheting noise," "disconcerting cracking," "the front transfer case replaced. Replaced after 18,000 miles? Incredible!," and "it really makes me cautious about recommending a Chrysler product," should be of WAY more concern.
In fact, if you use the logic stated above, that if you had trouble with the dealer before don't go back to that dealer, then since the long term reviews of 2 other DC products both had similar problems then logically, we should not be buying these autos made by DC.
Again, I don't hate the Pacifica, almost purchased one until the dealer called and said he "mis-quoted" the price and the car would be $2000 more! I guess that is more of that vaunted 5 Star service!
Yes, There was a transmission problem on some Honda products...
That should state
Yes, There is a transmission problem on several Honda products...
Read the Accord, Odyssey, Acura groups.
2014 Malibu 2LT, 2015 Cruze 2LT,
Didn't get a hard sell, they worked with me and even when we had a complaint after bringing my car in for service,(was the scratch there before I brought it in?), they took care of it, no questions asked.
We're gonna go check out the Pacifica this weekend... ...among other models...
-- Mark
This board is great, but I'd already decided to buy it before I even found the town hall. I'm really glad I did - have been able to track down the things I *might* need to get done to the car when it arrives, as well as tips and tricks (like the convex mirrors).
Got to keep myself from hanging out at the shop, waiting for the truck to arrive...
Does anyone else think that is an absurd comment to make? Just because the controls aren't illuminated doesn't mean you can't use the cruise control at night! Silly.
So, in answer to your query, yes, their comments are both "absolutely ridiculous" and "silly" . ;-)
Best Regards,
Shipo
But my 2002 Acura TL-S' steering wheel controls don't light up.
I guess my Acura is crap. Actually after two blown trannies I already know that it is.
Best Regards,
Shipo
I had my doubts initially whether the Navigation was worth the price. After the first few weeks I was afraid it was just a high tech novelty that would impress my friends. After a recent trip to Las Vegas, however, all my doubt is gone. My wife met me in Vegas so I had to pick her up at the airport. It took longer to set up for a trade show than I anticipated so I was really cutting it close to get to the airport in time. I was planning on taking I-15 but rush hour was starting. I entered the airport into the Nav system. It gave me the options for arriving or departing flights! It sent me to the city street that went straight to the airport and in the terminal in less than ten minutes. During our stay, the Nav also found several restaurants for us. Life is much sweeter (less stress) with the Nav system.
I saw the request for new posts and I have one for you. I am really happy with the AWD Pacifica we have and I have posted in the past regarding the replacement of some parts to get it perfect and the paint problems but that's done now and I am happy. I really consider it a luxury vehicle and enjoy the ride. It's a great station wagon even though some have a hard time admitting that this is really what it is. The new kids don't really remember station wagons so it's alright to come out of the garage and admit to owning one now.
My wife and I guess I am a little frustrated by the 15.9mpg during this huge spike in gas prices. We thought we should go and see about trading it in on a Camry or something else boring like that. I really felt like it would be a huge step down but it might be better to have lower payments and reasonable fuel economy. We would lose some very useful space but we can't afford to take it on long trips anymore so why worry about that now.
I took it to the dealer with initials BH on Broadway Extension in Oklahoma City and asked them how much they would offer us on trade in. We were at the Toyota dealership so they took it next door to their Chrysler dealership. Our car was bought in July 2003 and has 15K miles. It's silver with grey leather. It's basically mint. No other options since they use to come with everything. We don't smoke and don't allow people in it that do since we have small kids and smoking kills. Enough said on that little topic. We expected something around 25-27K as a trade-in value.
They offered us $22,000. Insulted is basically the feeling I got. The stinking, boring Toyota Camry with a 4 cylinder was going to be $24,000. What the heck are they saying? If Chrysler wants to sell cars that have some residual value then they need to be willing to offer a reasonable amount when someone wants to trade it in. I was also looking at the Chrysler 300 since it gets 5-6 mpg better than the Pacifica but they said that would be the trade-in value at any of their dealerships in the block they own.
Has anyone else tried to trade their car back in or seen any advertised locally for that little?
I am a little relieved though that we didn't get the Camry since I hate the idea of buying the boring "A-B" car. I also get to keep the car I can go to Lowes with and buy over-sized items with.
I am a little miffed (It's really hard not to swear and find substitutes) about the trade-in vale. I really though it would have some vale but to go from $34,000 MSRP to $22,000 in 10 months is a little hard to swallow. Maybe Chrysler will be forced to lower the MSRP when they see along with potential customers just how low the residual value is. They have all those incentives and yes I did pay something like $27,500 when new but why the heck would they have such ridiculous initial prices if they have such poor resale.
I'm just glad that we can have it paid for in a couple of years and then without the payment the gas won't be that big of a deal.
If the dealership is giving you $22,000 then they would sell it for around $24,000. Would you pay more than $24,000 for a one year old Pacifica w/15,000 miles?
That amount of depreciation is about right. MSRP is meaningless. Price paid new is not.
I'll trade you my wife's 2002 Camry Solara which we paid $21,500 for in July 02. Car has 19,000 miles. Trade in is $12,000. That is depreciation! On a Toyota!
You should have your Pacifica checked. My AWD w/3,500 miles is consistently getting 20.0 MPG.
That is why they are trying to get the MSRP more in line with the prices the cars are actually going out the door for. So the new 300 starts for 23,995 instead of 26 or 27k with 4 grand off. Of course, it does not always work and they are now giving $1,000 off on the brand spanking new 300. But they are trying and it will help resale (at least as a percentage of MSRP) in the long run. I paid $37k for my loaded Pacifica (list over $40k) and am just glad to see they are selling. I'm hoping the resale will hold up better long term than for a flop like the new Nissan Quest minivan.
Sorry to hear about the $12K for the Solara. That was one of those cars that I thought had great resale values.
Later
Phil
http://www.detnews.com/2004/autosinsider/0406/01/c01-167867.htm
fastdriver