Did you recently take on (or consider) a loan of 84 months or longer on a car purchase?
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I was working the late shift at the dealership. It was my first month as a car salesman and I was far from burned out by the long hours and significant stress that usually accompanies auto sales, especially in a large dealership. There were 6 salesmen working that night and they were all in their offices making follow-up calls to customers. Since I did not have many customers and I was still new to the business, I was holding down the fort in the main new car showroom. It was about 8:15 PM, about 45 minutes from the time we closed. This guy walks in, comes right up to me, shakes my hand and tells me he was going to buy a car from me that night. Well, even though I was new to car sales, I'd experienced several other times when a customer would tell me he was going to buy a car from me that day and of course it never happened. I merely smiled, thanked him in advance for his business, and asked him several questions. He said he wanted to skip the pleasantries and get right to the point. I said that would be fine with me and then asked what he had in mind.
It seems he had been shopping other dealers from Palm Beach to South Miami, trying to buy a new ES 300 (they are now called ES 350's). He has to have burgundy exterior and beige interior. I took him out back and found several cars that fit his description and option needs. He pointed to one of the cars and said that was the one he wanted. I pulled the keys, drove the car up front and he refused to take a demo ride with me. I said fine, but at least sit in the car to make sure it is precisely what you wanted. He accepted my offer and sat in the car, played with the radio and a few knobs, adjusted his seat, and again reiterated that this is the car he wanted.
We went inside to my office and I wrote up the order. I took the order to my manager on the other side of the showroom. It was almost 9:00 PM when I entered the manager's office. He looked at the stock number of the car, pulled up the cost data on his computer, and put a price on the order form of MSRP. I told him he was not going to be happy with this. The manager merely asked me to present the price and ask him for his offer. I did what I was told to do. I asked him if he had a figure in mind, which he did after shopping 4 dealerships, and wrote down on the order form a number that I knew was at least $2500 behind invoice on the car. I brought the offer to the manager. He said that this guy is a tire kicker and just wasting our time. He further stated that the customer was never going to buy a car that night, so he sent me back with a number that was about $1500+ behind invoice. I showed him the number and he shook my hand, signed the order form, and said he wants to write a check for the full amount. I took the signed order to the manager. The manager asked if the guy had left so he could lock up the showroom and we could all go home. I responded to him, "...no, he didn't leave. In fact, he has his checkbook out and wants to write a check for the full amount. All he needs is the number out the door so he could call his wife to drive home in the car he came with.
The manager that night was the son of the General Manager of the Dealership. He looked at me, turned red in the face, and said, "...good God, my dad is going to kill me. Is there any way we can get a "bump" out of this guy?" I told him no, he was in a hurry and wanted to write the check. The manager then filled out the buyers order with all the fees and title charges including taxes, and I went out and had him sign at the bottom, write the check, and I got his driver's license, insurance, etc., and printed up the paperwork. I took the car to detail to get the car ready and he left with his new car about 45 minutes later. The manager of course had already left and I had to close up the showroom.
The next morning, I was in to work at around 8:15 AM to book the deal and take it up to accounting. The manager was already in the GM's office (his father's office) and you could hear, through the closed door, the yelling, screaming, cursing, etc. The manager came out of the office, red faced again, and said he was going home for the day - he needed some time to recuperate from the ordeal last night and this morning. The GM came out, pointed to me and waved me into his office. He asked me what had happened last night and that I had to make sure I didn't skip any part of what happened. I told he exactly what happened. The GM asked me if I had cautioned his son to not make the offer, to which I responded, "...several times, sir. But he was in a hurry to get out of the dealership and to go home." He shook my hand, told me he was putting me in for a $500 bonus because the commission on the sale the night before netted me only $100.
And that was the end of that. I laughed like heck after that. I found out a few days later that the dealership had taken a $2800 loss on the deal. All the salesmen in the dealership heard about what had happened and came over to hear my story over and over again. I was a star for at least a week. But, after that week, I became just another salesman.
2024 Genesis G90 Super-Charger
The seats in the picture are similar in shape to the seats in my BMW. Very rich looking, to be sure.
2024 Genesis G90 Super-Charger
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
My SIL had his company install a phone line for us. He said an independent company will ask you to take a survey about my companies work (which was done for free). He said be sure to answer very positive. Just so he can use it to show new perspective customers.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
SET is well-known for adding "add-ons" to every car they distribute to Toyota dealerships throughout the southeastern USA. The add-ons are put right on the Monroney Sticker (MSRP Factory sticker). These range from paint protection, rust-protection, fabric protection, wheel locks, window tinting, to name a few. I have not seen a Toyota down here that did not have add-ons from SET.
It's just a profit generating practice.
Jim Moran started in Chicago at Coutesy Ford. "Jim Moran - The Coutesy Man!" I knew him quite well - he had a huge yacht named Lady Luck and then bought another and better one named Lady Luck II. I was on board many times. He got in on the ground floor with Toyota and ended up buying the distributorship (SET) back in the 1960's. It's the most profitable distributor of Toyota/Lexus worldwide.
Personally, if I saw a new car with a sticker showing those add-ons, I'd either tell them to remove them from the car or I'd refuse to pay a dime for them. It's "highway robbery!"
2024 Genesis G90 Super-Charger
As for the G90, my '15 Genny is now called a G80 and the interior is so much like the G90 I'd have to see them side by side to see the difference. The G90 is a good 11 grand more than my car but I don't need or want all of the extra stuff it has. Especially the rear seat entertainment system and the head rest screens on the rear of the front seats. My rear seats are almost never used and for sure they ain't used by me. I don't play with what I have now so for me a G90 would not be worth the money difference.
FWIW, when I got my first oil change last summer at the dealership near me, I sat in the 2017 G90 and it felt just like mine. To me the leather wasn't any softer but I imagine that it is quieter on the road but until I take a test drive, which I don't plan to do, I'm not positive that it is. Mine is pretty darn quiet. And I'm not allowed to get another car for who knows how long.
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
https://albany.craigslist.org/cto/6207904996.html
https://albany.craigslist.org/cto/6216883303.html
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
Mine: 1995 318ti Club Sport-2020 C43-1996 Speed Triple Challenge Cup Replica
Wife's: 2021 Sahara 4xe
Son's: 2018 330i xDrive
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
2021 VW Arteon SEL 4-motion, 2018 VW Passat SE w/tech, 2016 Audi Q5 Premium Plus w/tech
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
Only a few days into my search, I began to understand why the used car industry had a shady reputation. After spotting a Toyota Corolla on Auto Trader, I drove to a dealership in a nearby city just before closing time, and took the car for a test-drive. I told the salesperson how very interested I was in the car, and said I'd call him at a set time the next day; I needed to think about it over night. I gave him my phone number and asked him to call me if anyone else was interested in the car before I got back to him the following day.
By the next morning, I had decided to purchase the Corolla, and I was excited about my decision. I drove to the dealership. That's when I saw the sign stretched across the Corolla's windshield that read, "Sold to a very nice person." I was stunned. I hunted down the salesperson and asked him why he hadn't contacted me as he had agreed to do. He said, "A lady came in with a wad of cash as a down payment for the car and the manager said to let it go." He told me, "That's the way this business is." I would hear that phrase a few more times over the next four weeks of car hunting.
Well, what did she expect...........if she really wanted the car she could have saved it with a refundable deposit to show how serious she was. Instead, she wants to think about it.....a real customer comes in and puts a down payment on the car, and buys it. What universe does she live in.....thinks car dealers are shady because someone comes in and actually puts a d.p. on the car! :@
FULL STORY
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
For that Corolla lady, that happened to me many years ago. Looked at a used Infinity at the Lexus dealer, said I wanted it, but had to confirm wife was OK with it (this was also in the evening). By next day when I called back to say it was officially a go, they had sold it, and never bothered to call me first. I seem to recall being quite annoyed, and was basically told that "if you liked it you should have put a ring on it" (to borrow a line from Beyonce!)
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
'24 Chevy Blazer EV 2LT
Thanks for the clarification on SET
@oldfarmer50
I would take the Lincoln because I love those old boats. Grand pop had a RIV very similar to that one. Burnt orange over brown....
2025 Ram 1500 Laramie 4x4 / 2023 Mercedes EQE 350 4Matic
I had an experience like that years ago when I bought my 86' Toyota. Salesman gave me a price and I left to think about it. (Think about spending that much money, not to shop price elsewhere). Returned the next day to complete the sale but found "that was yesterday's price". Should have walked but I was a car buying greenpea back then.
Now it could have been that they gave me a better initial deal because of some quota/bonus thing on the first visit that expired but I always thought they were sticking it to me for not buying TODAY. These days I would have walked.
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
2014 Malibu 2LT, 2015 Cruze 2LT,
2014 Malibu 2LT, 2015 Cruze 2LT,
RB....I REALLY like the '67 GS Boat Tail. Agree with you....my fave!
Never got caught in the whole "let me think about it" car buying decision. Usually, if I'm out of the showroom without a test drive, I'm not interested enough to make an offer.
But, if I am interested enough that I will probably make an offer, I'll put a Benjamin on the table to have them hold the car for me. Only one time I regretted doing that. This was a long time ago. I agreed to leave a deposit on a Camaro Z28 (early '90s, me thinks). Sales Manager accepted the deposit but said he needed me to sign a blank buyers order to hold the car, also.
I needed to double check figures (going to the bank to see what loan value was). Didn't have access to the info we do today. So, I did my manual calculations, wrote them down, figured tax and license and included those, too (early days of my "one offer" strategy).
Went to the dealership the next day, presented my offer. Salesman brings the previously signed buyers order, this time it was all filled out. MSRP with a dealer pack for "mop and glo". I told the sales person this wasn't the deal I agreed to. He called the sales manager to meet with me, who immediately points to my signature at the bottom of the order.
I was livid. I stormed out of the dealership repeating "these guys are sleaze balls" on my way out. Lost the $100 bill, but I wasn't going to be bullied into that kind of trickery. Sales person called me a couple of times apologetically wanting me to come back in to negotiate. I told him I wouldn't even talk to them without getting my $100 bill back. Never bought that car, but 3-4 months later I got a check from them for $100, nothing else in the envelope.
These days, I'm reminded why I should only do business with people I know and trust. My Acura sales person knew I was interested in the Red on Red TLX. He knew I was going to do my due diligence on it (easier these days), and that I had to put money in my checking account to do the deal. It would take me at least a day. I told him to hold the car for me and asked him if he wanted a $100 to hold it.
His reply...."Your handshake is good enough. I know you'll be back if you say you will".
That's how I like to do business.
I know my review will bother the fans. I think this design from the same period is much nicer and it will always be tasteful:
I think it is the memories the Lincoln and the Buick remind us of.....nice big fancy cars, more than the actual design of the cars that make us desire them.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
The MB has a style to it as well, very much of the early 70s, and those are still quite affordable. A nice 114 coupe shouldn't pass 10K or so, only the best of the best bringing more.
The real top of the line MB coupe then was the SLC, these had an MSRP of 19K in 1973:
2024 Genesis G90 Super-Charger
This was the basic S-class then, MSRP 53K. I sold it after a few years as it was getting miled up, and I wanted something faster (I was still in my 20s).
This is someone's Silverado.
2014 Malibu 2LT, 2015 Cruze 2LT,
You can see the 4-cab at top left of the picture and the motor is on a mobile sling in the picture at left of frame.
Service manager told me this happens some. Frame was damaged in accident. But airbags did not deploy--a major expense. Therefore it's cheaper to keep 'er and transfer the
cartruck to a new frame.ou.Would you accept this as a repair from the opposition's insurance company representing the driver who hit you?
2014 Malibu 2LT, 2015 Cruze 2LT,
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
2014 Malibu 2LT, 2015 Cruze 2LT,
2025 Ram 1500 Laramie 4x4 / 2023 Mercedes EQE 350 4Matic
I am still in the hospital but have deteriorated rapidly and am in the intensive care unit. I'm on the mend and things are looking up, but of the 7 teams consulting on my case, none seem to have a true answer as to what is on. All diagnostic labs are negative for viruses and bacterial infections. That's good but for the fact that I had 106 fever for 4 hours yesterday.
Current working theory is that a virus hit me and passed but in the process triggered my underlying auto-immune disease that I have thanks to Crohn's. A dose of steroids has helped immensely which supports that theory.
Stay tuned
2001 Prelude Type SH, 2022 Highlander XLE AWD, 2025 Camry SE AWD
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
They gave us a loaner to use until the car came in, a 10 year old (1989) 300SE, it had such a smooth comfortable solid ride, like nothing I had ever experienced before. I thought the 10 year old Mercedes was better than any of the new cars at the time.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
I think the vast majority of major insruance agencies have customers that don't make claims for many, many years. Those customers have been very, very profitable for the insurance companies. As soon as something happens like you describe, they become Ebenezer Scrooge. I'd fight the insurance company on this one.
I tried to update my profile, and the 2016 shows there but not on my posts. I know this has happened to others but I don't remember how to fix it. Help.
2013 LX 570 2016 LS 460
We hope by now you have turned the corner on this malady and you will be back to your old self very soon.
Just curious, I believe you said your parents are doctors so did they get any experts they know to confer with the doctors you are using now. I know this can get touchy but a lot of times the good doctors don't mind talking to another expert.
Anyway, good luck and start posting again soon.
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
Those cars are very much old school MB, kind of the last of the era. Insane build quality and solid feel, but they need by-the-book maintenance. If I ever go back to using an older car as a DD, certain 80s-90s MB will be at the top of the list.
The Mercedes is older.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
Since you have had a few Lexus before, you know what to expect and from what I have heard about them, 12,000 miles is barely past their break-in period.
Run the wheels off of it.
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
2014 Malibu 2LT, 2015 Cruze 2LT,
2014 Malibu 2LT, 2015 Cruze 2LT,
Hope you get sprung soon.
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible