Toyota Highlander Maintenance and Repair

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Comments

  • tommyg12tommyg12 Member Posts: 158
    The only rattle that I have had after two years has been around the shifter area. At first I thought that it was the plastic trim (either gray or woodgrain) but discovered that it was the black panel that surrounds the shifter (has the PRNDL). Put the shifter in neutral, grab the trim at the bottom and with a little pressure it will pop loose. After it is loose around the bottom, you can then pull the trim loose from the top. You can remove it completely if you disconnect the light and AC outlet, but you don't have to. I used a flat head screwdriver for the four clips that surround the black trim panel, lined the bottom edges of the panel with an adhesive backed foam strip, and the rattle is gone.
  • toledo19toledo19 Member Posts: 119
    I'll give it a try.
  • tommyg12tommyg12 Member Posts: 158
    I posted last week regarding about my PIO leather seat bottom cracking. Well, I visited my dealer today and when I told the service advisor that I had a split seat cover she never looked at the seat, just immediately called the service manager. I could feel myself preparing for the confrontation but the manager took one look, and said "this is obviously defective." Whew, what a relief.

    By the way, after my last post, someone mentioned "Classic Soft Trim". Today I noticed that the backs of my front seats have the Classic Soft Trim label and the advisor told me that this was not the first problem that they have seen with the PIO leather. I'm not so sure that I would recommend someone using CST. Now my concern is the longevity of the seats AFTER the warranty period.

    And...while I was there a lady in a HL with factory leather pulled in behind me for a wiper blade problem. She graciously let me check out her seats and, though I am no leather expert, the material felt much nicer and the fit was way better. Sorry for the long post but just thought that I would share a "good" dealer experience.
  • arizgeorge1arizgeorge1 Member Posts: 19
    Someone a while back, asked about how to remove the cross bars off the luggage rack (cleaner look, easier to wash, less wind noise, etc). After contacting 3 different dealers, I finally found a body shop tech that showed me a simple way of removing both cross bars off the top rails by first removing the end caps. Two black plastic covers on the back end of the rails are secured to the rails by 4 locking tabs (2 tabs on each side of each cover). The locking tabs can be detached from the rail by first taking a small screwdriver and carefully prying up both sides of each cover and then sliding the cover back of the rails. Now, that the rail ends are exposed, it is a simple manner to just slide each cross bar off the rails. Afterwards, the black covers can be snapped back into their original place. Do not attempt this operation in cold weather, you might crack the covers during removal. Wait till a warm day and leave your Highland in the direct sun to thoroughly warm the covers.
  • brad_22brad_22 Member Posts: 154
    I noticed that I have a lot of rust on the brake rotors. Doesn't seem right to me - anyone else notice this?
  • toyotakentoyotaken Member Posts: 897
    Rotors are, for the most part, just steel. If you have your vehicle parked for a day or two and there has been a significant amount of humidity or wet weather, surface rust is common. The first time you use the brakes, it will rub off. This is common to every vehicle with disk brakes. Just some vehicles have the disks more visible, so it's more apparent. Unless your disks are getting pitted because of extended time parked, it won't be an issue.

    Hope this helps.

    Ken
  • brad_22brad_22 Member Posts: 154
    Thanks for the reply, Ken. I've gotten used to rust developing on the contact portion of the rotor (and getting rubbed off by the brake pad), but I was more concerned about rust developing on the rest of the piece. This is especially noticeable on the rear wheels. I can probably take a wire brush and get most of it off - I just wanted to know if this is a common occurence.
  • griggogriggo Member Posts: 20
    I had the same problem with rear rotors on my Avalon and had to replace them because the brake shop could not turn them (re-surface).
  • henry38henry38 Member Posts: 2
    I get a strange knock eminating from my gearshift area when I put the 2003 Highlander in park. This is an intermittent occurance.
  • veekay1veekay1 Member Posts: 180
    Hi folks!
    This board has been very helpful.
    I am reporting a steering vibration when braking at 65-70mph. This happens intermittently. Front brake pads recently checked were reported "OK". Any other ideas? Anyone else has had the same problem?
    Thanks in advance!
  • star0ceanstar0cean Member Posts: 1
    Hello: Bought my new V6 4WD highlander a couple weeks ago and noticed a clicking noise coming from (it seems) under the hood, as if something is switching on or off or a door mechanism is engaging. Happens when I first start the car. Haven't taken it to the dealer yet due to time constraints. I came from a CRV history and have wanted a Highlander since 01! Dealers were at or above sticker then, waited and got a good price for the Chicago area. And yes the stereo is sad. Any ideas on the clicking noises?
  • junepugjunepug Member Posts: 161
    We understand that noise as the ABS check when first starting the car. Also, there was a post about how to enhance the stereo sound. I will try to duplicate it here.

    Turn the radio on and hold the right knob down until you hear a beep, probably around 20 seconds. At that point you should be able to view Bass, Treb and what looks kind of like Mid. Adjust the mid level to your taste. Do not turn off the car before you turn off the radio. If you do, the mid range option is lost and you must go through the above procedure again.
  • toledo19toledo19 Member Posts: 119
    I have pressed on that button for more than 20 seconds and see no "mid" option. Is this available on the base radio? I doubt it.
  • junepugjunepug Member Posts: 161
    I have the base model 2003 Highlander with the base radio. This procedure works on my radio.

    Did you hear a beep after holding down the right button??
  • junepugjunepug Member Posts: 161
    After you hear the beep, you should see the Bass option. Press the right button again and you should see what looks somewhat like mid upside down.
  • toledo19toledo19 Member Posts: 119
    I finally got that mid thing to work on the radio!But, does this mean that the radio must be turned off before the ignition EVERY time?
  • 590116590116 Member Posts: 32
    Yes, you must turn off the radio before turning the ignition key to full-off EVERY time. It is worth the extra effort to me as it is such an improvement in the sound range.
  • toledo19toledo19 Member Posts: 119
    It does indeed improve the sound. What a great service Edmunds provides here! I've learned a lot about my HL.
  • junepugjunepug Member Posts: 161
    My pappy told me a long time ago to be sure all things are turned off before the car is turned off. This makes life a lot easier for the battery when starting the car. It has always been a habit of mine. Someday, I might even be able to convince the wife to follow suite. Only been married for 36 years, still might be a chance.
  • wwestwwest Member Posts: 10,706
    For more years than I like to think about starter switches have disabled ALL accessory functions when the starter is engaged.

    Besides which lots of the new technological stuff, CD or direct ignition, fuel injection, etc, has helped start engines quicker and
    using less power. A LOT less power.

    And I think that since most modern day cars start so much quicker and reliably the power to the starter motor has been significantly reduced by using gear-reduction starters. Rapid engine turn-over no longer required.

    Think about it, when was the last time your engine didn't start on the very first try? Engine flooding? Bad accelerator pump? Points closed up? An intake choke, of any kind? A vapor lock?

    Press the accelerator to the floor to set the "automatic" choke and inject "start-up" fuel via the accelerator pump?

    Daze gone by.
  • eenglisheenglish Member Posts: 22
    This sounds like warped front rotor(s). This is independent of the pads.
    They should have a tool to test for this.
    If you are still under warrantee fight them if they want to just 'turn' the rotors where they use a lathe to cut down the metal until it's even again.
    With the metal thinner after turning this will just make the problem come back quicker and you will get stuck with replacing the rotors yourself.
    You might also have them check the calipers as well, if the rotors are warped.
    I don't think that this is a common problem with Toyotas but I have seen at least one posting with someone with this problem.
    If you have warped rotors in can be caused by a sticky caliper causing overheating and warping of the rotor. If a caliper is sticking, the problem will return unless they fix the cause.

    With the Jeep I got rid of before buying a Highlander, I had the rotors replaced three times in less that 30,000 miles, and they were warped again.
    Eddie
  • wwestwwest Member Posts: 10,706
    Oftentimes driving at night I am amazed at how many vehicles I notice with the brake lights constantly on, or if not constantly then at least predominantly.

    What I seem to notice is that in heavy (stop and go??) traffic people seem to apply the brakes first for good reason, then out of nerviousness or whatever just don't remove their foot from the brake pedal right away.

    Now I know that brake rotors have likely gotten thinner lately due to the need for weight savings but I can't help but wonder when someone needs rotors turned or replaced three times in 30k miles if someone's foot doesn't have a bad habit of resting ever so lightly on the brake pedal.

    Or maybe even in anticipation of needing to quickly hit them again when that car ahead that you're a tad too close to hits his.

    Before the advent of power brakes this would likely have never been a problem, but now...
  • loveoldsloveolds Member Posts: 10
    I am a new owner of a 2003 blue FWD, V6 HL LTD. My HL was made in January 2003, purchased in March. The dealer installed the front hood scoop. It also has the sunroof.

    Love the ride, gas mileage and everything about it EXCEPT excessive wind noise (at speed) and a persistent wind whistle in head and cross winds that comes right through the windshield.

    I've read through the posts. The A pillar seal issue seems to have been resolved in a TSB some time back. The front scoop looks sporty, but I'd yank it off in a Yankee minute if I knew it would reduce the noise. Some noise I can tolerate, but the whistle has got to go!

    Any advice would be appreciated.

    Thank you.
  • twobrownstwobrowns Member Posts: 52
    I too have an 03 HL with the toyota stone deflector. Immediately I noticed the wind whistle and spectulated that it may be the deflector. I used rubber shimes(eraser) to change the angle on the deflector slightly. Problem solved. If this would not have solved the problem I would have removed it.
  • akincaakinca Member Posts: 8
    A quick question for all of you . . . how many of you compared the Honda Pilot with the Highlander? I'm in the market for a new car and have narrowed my choices to these two suv's. What was the ultimate decision maker in choosing the Highlander? I would love any input you have. Thanks!
  • loveoldsloveolds Member Posts: 10
    TwoBrowns,

    Would you please be kind enough to describe exactly what you did to change the angle of the stone deflector?

    Thanks!
  • loveoldsloveolds Member Posts: 10
    Akinka,

    About 3 grand! Seriously, both are great vehicles, I drove them both. I think the HL has better styling, the third row seat is not an issue for me - it's my car, not my wife's and the HL just seemed to be a better fit for me. I'm 6-3 and 240 lbs - the HL has plenty of room, even with the sunroof.
  • vintagegoldvintagegold Member Posts: 14
    I have had my Highlander for about a week and a half and I love it, with one real disappointment. Within hours of picking it up I somehow managed to scratch the vinyl on the dashboard. I have no idea how or with what, my best guess is that I reached for the golve box with my keys in my hand. It looks as though someone draw a white line and at first I didn't realize that it scratched, I thought I just needed to wipe it off. Yesterday, I noticed some very faint but similar white marks on the driver door which I am guessing are caused by my pulling the seat belt around to fasten it. These are not extreme actions that rarely happen. These are actions that the vinyl should be able to handle. There is no touch up paint available through the dealership. It seems others on this board have had similar things happen but I could not find any solutions. I had my Camry for ten years and did not quite treat the interior with kid gloves...didn't need to. If this vehicle is designed for the family, they certainly need to do something about the quality of the vinyl. I dread the thought of what the back is going to look like once my son starts carting his stuff back there. I have emailed Toyota but only got a "dealer will call you" answer so far. The dealer wasn't very helpful when I showed it to them last week. They referred me to a vinyl repair company. Any suggestions would be greatly appreciated.
  • phlyppphlypp Member Posts: 7
    Bought my HL 3 days ago after researching both. General impression was that Pilot was a better vehicle overall (more power, quieter, smoother, larger) but was more than I wanted in both size or price. Since Pilot's 5" wider, would have had trouble parking in our tight spaces. I considered the HL a compromise for my needs. If space and price weren't an issue, I'd pop for the Pilot.
  • toledo19toledo19 Member Posts: 119
    That sums up my feeling pefectly. I, too, think the Pilot is superior. But, there will be used Pilots to choose from in the future.
  • twobrownstwobrowns Member Posts: 52
    Loveolds, The deflector is fastened to the hood at four locations(two inboard and two outboard). I used two standard erasers and wedged one each between the two inboard attachments and the underside front edge of hood. This rotated the deflector downward slightly(1/4 to 1/2").Not very technical but it worked for me and is completely invisible when the hood is closed. Let me know if this works for you.
  • gklatvgklatv Member Posts: 35
    We, too, test drove both the 03 Pilot and 03 HL back in October. We started with Pilot - wife liked it, but felt it was too big, a bit too noisy (engine), too inert (slow) and heavy. Then we took a HL Ltd. for a spin - it took all but 10 sec. for her to declare that this is it - her new vehicle. Then, while still test driving the HL, she explained that it feels just the right size for her, quicker, more responsive, the interior fit and finish looks and feels richer and more luxurious, and she find herself more comfortable and familiar with gauges/controls after her previous Camry. Still nowadays, after having the V6 Ltd. HL for 6 month, she often says that she loves the vehicle and is glad of her choice of Toyota over Honda.
  • wort01wort01 Member Posts: 5
    Akinca-

    My wife and went through the same comparison and decision a week ago and came out the other side with a Mil. Silver Limited HL. As many have posted both are great vehicles, but what it came down to for us was the overall value of it i.e. how did we get the most for the least.

    The Pilot was a bit big for the two of us and our two year old son. The comparably priced Pilot also did not offer and/or did not have three major things we wanted - A sunroof, a 6 disc CD changer, and a tow package w/ hitch. The Pilot's interior was also a little bland for the price tag too. After driving both, we went with the HL.

    We did a lot of research into both vehicles and found that generally, dealers were more willing to work with us on pricing on HLs than on Pilots too.

    Good luck with the search.

    Ken
  • landdriverlanddriver Member Posts: 607
    Believe it or not, the dashboard is painted, not raw vinyl, so it is more susceptible to scratching. I was both surprised and disappointed when I found this out (from this board), but with this knowledge I now treat the dashboard very delicately.

    The inside door panel, however, is "genuine" vinyl; like any black vinyl, it is somewhat more prone to scratching.

    I'd be interested to know if you find a suitable fix for the dashboard scratch.
  • akincaakinca Member Posts: 8
    I appreciate your points of view. I'm just going to have to test drive both of them on the same day and figure out which one fits the best.
    Ken, I feel the same way about the Pilot as you do. It is big, but it does not have a sunroof, which I would like and a six disc in dash CD player. I would be the primary driver of the car. Thanks again for your input! :)
  • vintagegoldvintagegold Member Posts: 14
    Thanks, landdriver, for your response. I will be careful from now on but I am also going to ask the vinyl repair company if there is any protective coating that could be applied to help resist scratches. So far the only suggestion Toyota has for me (via email) is to contact the dealer even though I told them twice that I already did and the dealer could do nothing. I actually talked to the dealer twice about it and twice they provided names of vinyl repair businesses so I am not finding Toyota headquarters to be very responsive. In my latest message to them I asked for suggestions on prevention and whether or not they could make the paint available. We'll see. The vinyl repair company is coming to fix it tomorrow for about $150. He indicated that this happens ALL THE TIME because all the late model Toyotas have painted dashboards. I am not a vinyl scientist but I bet there is a way to dye the vinyl before it is molded to avoid this issue all together. They need to go back to whatever process they were using in the early '90s when I bought my Camry. After ten years nothing like this happened even with a small child and his toys in the back seat. I'll post any advice I get from the repair person or Toyota.
  • landdriverlanddriver Member Posts: 607
    vintagegold, hope it all works out. There are "minor" issues such as these that pop up on this board from time to time, but on the whole the Highlander is a great car and most people really love this vehicle!
  • doyleh1doyleh1 Member Posts: 2
    Greetings all! I've found a wealth of information about my new Highlander in this bulletin board and want to thank all who participate in the discussion! Hope someone out there can help me--can someone post the series of steps required to program a Toyota remote to work with my Highlander? I bought a new one as a backup, but can't find anything specific to Highlanders regarding how to program it. There is a much earlier post referring to message 6818, but it looks as if 6818 addresses something different entirely. I have a 2003 base model 4 cylinder w/the quick order package. Thanks very much in advance!
  • vintagegoldvintagegold Member Posts: 14
    You are right about the Highlander being a great car. I love driving it and would recommend it to anyone with needs similar to mine. It will do with great style and comfort, everything that I need it to do. I have no doubt that it will last for as many years as my Camry (10 and still going, though with someone else). I guess since this happened the day I picked it up, I felt a bit entitled to whine though I know that is not very grown up. And now, at least Toyota knows from at least one of its customers that they should consider more durable materials for the interior of all of their cars.

    I do believe that Toyota is interested in making the best possible product, so I am hopeful that when I go to by another car ten years from now, this will not be an issue. If the repair person has any ideas as to how to protect it, I will pass it along. At least it will be fixed and no longer staring at me from across the car.:)
  • doyleh1doyleh1 Member Posts: 2
    Please disregard my previous post--I found the referenced posting as message #7198.
  • blizzard5691blizzard5691 Member Posts: 16
    After 2 weeks of having my HL, they figured that it was the design of the hood deflector causing the whistling at speed. They took it back ( came with vehicle) and I bought one at Pep Boys ( forget the brand but, it is the one they carry ). I installed it and never had the same problem.
  • chop889chop889 Member Posts: 9
    I like Landdriver just found out about the dashboard being a painted surface. Does anyone have a solution the fixing dashboard scratches. Is there a paint avaiable? Thanks
  • vintagegoldvintagegold Member Posts: 14
    Bad news: According to Toyota, there is no paint available for the dashboard and they have no suggestions for how to fix or how to protect against it. See my posts above, this is true of all Toyotas. I am having to hire a vinyl repair shop to fix it. I was given estimates of $200 and $150. At least they come to my house.
  • rlander01rlander01 Member Posts: 8
    I had a small scratch on our dashboard. I showed in to the the service manager during a routine oil change visit. He said there was a mobil vinyl repair shop on site, and he would ask him what he thought. The repair shop guy painted it. He did a terrific job. No sign of the scratch and no color mismatch.
    The dealer did not charge me anything. They didn't even ask how it was scratched.
    See if you can get your dealer to fix at no charge.
  • rlander01rlander01 Member Posts: 8
    I have had a problem with the doom light staying on if one of the doors is ajar. I noticed this usually the next morning when I open the garage door and see the light still on. To prevent battery drainage, shouldn't the light go out after 15 minutes or so.
    I have a 2003 Corolla and the doom light does go out if I accidently leave the door open.
    I would think the HL would have this feature. Is there a problem with mine or is this the way they are designed? Help!!
  • vintagegoldvintagegold Member Posts: 14
    Looks like you have a very service oriented dealer. I guess mine isn't. They had no one onsite and only offered to provide me the names of the mobile repair services that they use.
  • eenglisheenglish Member Posts: 22
    I agree with wwest that riding the brakes or overbraking can cause undue wear and even rotor damage.
    I get myself it trouble with my wife where I accuse her of treating the gas pedal as an on/off switch where she will zoom until she overtakes the car ahead and then brakes, falls back and keeps doing this. The brakes in her cars typically don't last too long. That's one other reason that I think that Toyota does a good job with brakes since she has a 96 Camry that we bought new and we are still on the first set of brakes/rotors after 65,000 miles. If anyone could kill them, she could.
    I fell the need to defend myself on my Jeep brake rotors warping 3 times in 30,000 miles.
    My driving is the complete opposite of my wife's. Unless there is stop-and-go traffic on the highway I typically "literally" use my brakes once on the highway, when I hit the exit ramp.
    The warping was caused by a defect in the calipers. It took Jeep 3 years to figure out the problem and come up with a solution which involves replacing the calipers and rotors, of course after the guaranty is up . It took them this long even though a large proportion of the owner had the problem and they were getting slammed on the message boards. Take a peek at the thousands of messages in Edmunds under Jeep problems. I work in quality assurance and the Jeep problems make my skin crawl.
    I don't think Toyota would let this happen, except as a possible exception the engine sludge issue. They seem to usually isolate and deal with the problems in a timely manner. This is easier since the initial quality is good.
    I had good luck with a 72 Corolla, 86 Camry and an 87 Truck but foolishly tried to buy American with a 93 Taurus and a 99 Jeep, each was a disaster. I have read that the quality of American cars has improved but I haven't seen it.
    We now have a 96 Camry and an 02 Highlander and we'll never buy another vehicle except a Toyota, or possible a Honda.

    Eddie
  • imidazol97imidazol97 Member Posts: 27,698
    "I have read that the quality of American cars has improved but I haven't seen it."

    The quality has improved through about 7 Buicks since 1985. The LeSabre in 1998 has been quiet, durable, great to drive, and well built. The 2003 LeSabre is even better. It's quiet as a Cadillac and well put together. It has even more features as do most cars to go wrong, though. Memory seats, mirrors, radio, temperature; HUD; 10 way power seats and lumbar... Just as all cars have added more features that can go wrong.

    But it all comes back to the dealers handling of problems. Foreign branded car dealers had been better at handling problems, but American brands have caught up; but not all dealers are the same. My dealer is the reason I keep buying one brand. They care and are honest.

     Look at the handling of the dash scratches by various dealers here. Is that a reason to not buy a Highlander or brand X? No.
    While following several foreign branded threads here, it seems that there are more problems with some of the cars. Does that mean they're bad? NO.
    Just that they are having more problems like most cars now.Maybe they always did, but the dealers handled it better.

    2014 Malibu 2LT, 2015 Cruze 2LT,

  • landdriverlanddriver Member Posts: 607
    Mine acts the same way; it's common to all Highlanders.
  • rfhourfhou Member Posts: 47
    I just had my rotors replaced under warranty at 30,000 miles. Seems too early to me. I have always been able to get 50,000 to 60,000 miles out of my breaks.

    I also had to have the drivers side lumbar area re-dyed. The passengers side had the same problem, but the dye did not work, so new leather has been ordered for that seat. I would recommend that potential buyers stay away from "port" leather.
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