Mazda6 Sedan

chikoo

my first reaction was:
Great ad by Mazda.....but was KLPDed / dumped when I realized it was for the Maxima.

R U LISTENING MAZDA?

GET YOUR ADVT ACT TOGETHER!!!!

jeffb1

Thanks for the info regarding the mp3 slot! That's awesome! I didn't know that. I've been looking for either a used BMW 323i (year 2000), Acura 3.2TL (2000,2001), but then I test drove a 6 w/V6, and the salesperson made the mistake of letting me drive it alone (needless to say, I pushed its limits) and suddenly it was the 3rd entrant in my search. I'm really leaning toward the 6 now. Anyone have any words of encouragement to validate my decision for the 6 over the other 2? Thx. Jeff.

mazdamarla

Money! You'll save a bundle by going with the Mazda!

jeffb1

Thanks for the info regarding the mp3 slot! That's awesome! I didn't know that. I've been looking for either a used BMW 323i (year 2000), Acura 3.2TL (2000,2001), but then I test drove a 6 w/V6, and the salesperson made the mistake of letting me drive it alone (needless to say, I pushed its limits) and suddenly it was the 3rd entrant in my search. I'm really leaning toward the 6 now. Anyone have any words of encouragement to validate my decision for the 6 over the other 2? Thx. Jeff.

audia8q

If the sport grill comes on the car from the factory you pay for both grills but you only get one.....When you buy a mz6i with the premium pkg and sport package you pay for 8 tires and wheels but only get 4 tires and wheel.

I really have no opinion on this either way but I am just pointing out some realities that don't always make sense.

jeffb1

Thanks for the info regarding the mp3 slot! That's awesome! I didn't know that. I've been looking for either a used BMW 323i (year 2000), Acura 3.2TL (2000,2001), but then I test drove a 6 w/V6, and the salesperson made the mistake of letting me drive it alone (needless to say, I pushed its limits) and suddenly it was the 3rd entrant in my search. I'm really leaning toward the 6 now. Anyone have any words of encouragement to validate my decision for the 6 over the other 2? Thx. Jeff.

maltb

but with dealer installed options after retail sale, it really is the customer's part unless the contract states otherwise. I assume that nowhere in the paper work it says that they will keep the old part, so it's yours. As far as their BS about the factory needing it back, that is totally untrue.

ruefus

The MP3 player does not go in the cassette slot. It's essentially a CD player that recognizes MP3's as well. All the Mazda pics I've see show it as a CD slot - and if you go to this link and look at the second photo - it's a Pioneer MP3 CD-Player.

http://m6.agm.de/MP3-Module/mp3-module.html

You remove the standard CD or the 6 disc when going with this option.

capitano

I would like a tape player. I still have lots of pre-recorded cassettes that I'd like to be able to listen to in the car. I don't want to go and replace all of them with CDs (or hunt for pirate MP3s on the net).

maltb

Copy all those cassettes to MP3 on your PC. Problem solved.

capitano

Ugh.

Mp3 is a format for individual songs. Taking tunes from a rolling ananlog tape and trying to make a bunch of files seems like a large hassle. I suppose there is a way to record one huge file and use an editor to chop it up, but still a hassle. MP3 was designed to work with the CD format where songs are individual files as well, right?

maltb

You can make a track any length you want. Track 1 = Side one. After you do that, you still have the option of editing individual tracks.

newcar31

I'd forget about the dealership and contact MazdaUSA. Write them, call them, e-mail them and be sure to make it clear that you are PISSED. That's complete crap. The grill is yours. If I was at that stealership, I wouldn't have left until they gave me my old grill back.

newcar31

Don't forget about that when you fill out your survey. Give them the lowest score possible in every catagory. That will get someone's attention and hopefully they won't try to pull crap like that on anyone else.

audia8q

Once the customer has burried us on a survey my interest in helping the customer goes to zero. There is no way we can redeem ourself at that point, The bell has been rung and we can't unring the bell.....use the survey to your advantage not to kibosh any possible leverage you have with the dealer....use your noodle!! being vindictive doesnt help anyone accomplish anything!!!

ruefus

Audia8q speaketh Truth.

If you send the survey - you've lost every ounce of leverage that thing brings. The dealership is screwed and could care less how much you [non-permissible content removed] then - you've done them as bad as you could.

Audia8q - Do you suppose leveraging the survey might have an impact?

newcar31

That wouldn't bother me because I would never go back to a dealership if they did something like that to me. Salespeople, parts people, service people, should all be on the same level as far as customers are concerned. They have no use for the grill. If you pay for both grills, you should get both grills. I really wouldn't care if I got the grill back, it's the principle. That dealership NEEDS someone to bury them in a survey.

Like I already said, if a dealership did something like that to me, MY bell has been rung and they WILL be buried in a survey.

protege_fan

I kinda agree w/ both points here. If you get bad customer service, I think it should be reflected. Otherwise, I think it's highly likely that their customer service will drop off once you give that survey in.

Do they have surveys at later dates? IE. 6 months, 12 months, etc? I would think that's beneficial in addition to the initial survey. I think it would make the dealerships provide consistent customer service.

fowler3

follow up phone call from a company rep. That's also a good time to complain.

audia8q's statement that if you order the Premium Package and the Sport Package you pay for two sets of wheels and tires. Should the latter be called the "Sucker Package" if you get only one set?

Seems to me there should be an adjustment in the pricing.

fowler3

newcar31

It's not like this was an honest mistake. Someone told the person in parts to not give the grill back.

fowler3

doing is holding the grille to sell to a 6 owner who has been in a collision. :P

Dirty but extra profit.

fowler3

maltb

you are correct: it goes back into the parts department to be sold later.

The package prices are totally different. The car doesn't exist in a prior form: rather, it is built to the package spec and the cost of the package includes the deletion of "existing" items.

cookie01

When I took delivery of the M6 I was told the extra slot was for MP3 and it could be added in "addtion to" the CD player.

Did they tell me wrong? I can't imagine Mazda would make you lose your CD player in favor of an ONLY mp3 option. That doesn't make sense...

but I've been wrong before.

And Jeff. The other two cars you're shopping are GREAT cars, but sheesh, $6000 more than a M6?? at least! If you can afford the BMW and it makes you happy, get it!
If buying one puts a major hole in your budget, but the 6 and enjoy the extra change. (and the drive, it's super!)

Someone on here recently leased a Saab because the rate was so great. I just saw an ad last night that ALL GM products are offering 0% financing now... even the Saabs.. also a great deal!

protege_fan

But if I go in with the car I already own and ask them to add on another part, they better give me back my old part as well. They have no right to that part since you own it.

mazdamarla

Yeah. I mean, if you have 16" alloys on your car, and you order 17" wheels AFTER you have already received your car, they sure as heck wouldn't be keeping the old 16" wheels! They'd give them back to you, to do whatever you wanted with them. Same thing with the grille AFTER it's already been received and you order the other grille later.

maltb

it plays standard CD format and MP3 CD format. No loss unless you have a 6-disc changer.

newcar31

"you are correct: it goes back into the parts department to be sold later."

WHAT!?!?! That grill is USED and Mazda already got their money for it when they sold the car. The grill comes with the car. They want to sell the grill twice? They want to screw over TWO customers? One customer doesn't get their grill back and one customer pays top dollar for a used part.

If that's really why they wanted to keep the grill, I would definately not go back to that dealer ever again and I would definately BURY their asses in a survey. That is complete and total crap.

vocus

Why is it the dealer asks for top ratings in the survey? If the dealer is doing his job properly, he has no reason to expect nothing less.

audia8q

My guess is the tech who did the install tossed the old grill out and they came up with a lame excuse to give the customer....I've seen this happen more than once and its usually by accident. So to give the benefit of the doubt to the dealer the the real problem started when they invented a lame excuse instead of just telling the guy the truth....Again, I am not defending the dealer, we give the consumer any replaced parts they want, assuming that mazda does not want them back....but we both know mazda isnt asking for the grill back...

Also, was this the dealer the same dealer who sold him the car??
Has the original poster contacted the general manager about this and if so, what did they say???

mrblonde49

audia8q's statement that if you order the Premium Package and the Sport Package you pay for two sets of wheels and tires. Should the latter be called the "Sucker Package" if you get only one set?

Seems to me there should be an adjustment in the pricing.<<

There already is. You need 16 inch aluminums to get the sport package (6s has them standard and 6i requires the premium package to get the sport package). So you are really paying for the upgrade from 16" to 17", and not for 8 tires and wheels (and all the other stuff that comes with the package, of course). A big reason why the sport package is relatively inexpensive

audia8q

if the survey is the new car sales survey the guy who will be hurt the most is the salesperson who sold the car. Not the parts or service department...The poster didnt mention that the salesperson did anything wrong..and since the poster reads edmunds he isnt stupid enough to to buy a car from a bad salesperson... So, why bury the one guy at the dealership who did a good job??? Remember, in most dealerships the service department could fall off the earth and the sales department wouldnt notice.

being vindictive against the wrong people seems kinda foolish and childish to me.

audia8q

lets not blend my quotes with other peoples plz...I never said anything about a sucker package.

maltb

Relax...it will probably go to body shop at a discount. That, or the tech put it in his trunk and it will be on e-bay this weekend. If the customer wants the old part, it's wrong. Otherwise, all is fair.

The only parts Mazda can request back are those replaced under warranty.

cookie01

Yep, I do have the 6-cd changer.

So if I get Mp3, does it go in that slot or not?

audia, do you know???
I KNOW my salesman told me that's what the slot was for.

But I also know he could easily have been wrong.

maltb

You can have the MP3 single disc player or the 6CD changer: not both. Yes, I am sure of this.

newcar31

I'm sorry but lying, cheating, and stealing are going to make me very vindictive, especially coming from a place that I just bought a car.

"Remember, in most dealerships the service department could fall off the earth and the sales department wouldnt notice."

Well, maybe a survey that buries the whole dealership might change that attitude.

maltb

Well, maybe a survey that buries the whole dealership might change that attitude.

Maybe, but for the customer who blasted the dealer, it does nothing. Something to think about...

newcar31

Like I said before, at that point, it would be about principle. I wouldn't care about the grill or going back to that dealership. The whole dealership should be on the same page and if it isn't, something needs to be done to make it that way.

I guarantee if the sales department is continually slammed in surveys because of the service department that changes will be made.

mrblonde49

I didn't put your quote in there. I replied to someone else that mentioned what you said. I thought it was pretty clear that you didn't say it, unless you refer to yourself in the first person

audia8q

If the dealer is that bad the person should not have rewarded them with a sale in the first place.....so to get nasty about it after the fact is insane.

let's see...get cheated, reward the cheat with a sale then slam then on the survey. Does this make any sense to you???

The road is littered with people who claim that its the principal...You are so busy trying to be nasty that you are not doing anything to help yourself or the dealership...of course if it was the principal, a prinicaled person wouldnt do business with a cheat in the first place.
Also, since the sales surveys have nothing to do with the parts and service departments how would the dealer be able to determin that its the service and parts dept causing the problems?????
The only thing that would happen is the salespeople would get fired for bad sales surveys and the parts and service departments would go merrily on.....so, you way of "getting even" does nothing to resolve or help the problem it just makes it worse....so why bother???

The bottom line is the guy picked out a great car and he should be very happy for a long time with his selection!!

newcar31

"If the dealer is that bad the person should not have rewarded them with a sale in the first place"

The incident didn't happen until AFTER the sale. Obviously, nobody can predict the future.

"Also, since the sales surveys have nothing to do with the parts and service departments how would the dealer be able to determin that its the service and parts dept causing the problems?????"

#1, if the survey is really bad, someone will call and want to know why.

#2, when you sell a car, you aren't just selling the car. You are selling yourself as a salesperson, you are selling the dealership, you are selling the brand, and you are selling the service department......or at least you should be.

chikoo

I am sure he will be willing to understand a well placed gentlemanly argument.

kyjd75

In the owner's manual Mazda states that a "special tool" is needed to remove the oil filter and for that reason it should be done at the dealership. I've changed my own oil all my life and never needed a "special tool" other than a filter wrench. Has anyone changed their oil yet, and if so, can you tell me what "special tool" is needed? Or is this, as I suspect, just hype to get you to return to the dealership for routine maintenance?

maltb

you gotta strap up the combat boots and pack some heat. When the sh...stuff goes down, you pump him/her full of lead and you've made your point based on principle. Never mind that you won't get your part back now, you showed them!

Just having some fun Todd :-)

mazdamarla

Gee - my husband'll LOVE that if I supposedly have to go to the dealership and pay mucho dollars every time I get my oil changed. He always changes the oil himself.

newcar31

Exactly. That's really how I feel about that situation. If someone tries to take advantage of me and screw me over, I will try to screw them over 10 times worse. That's just how I am. I know you were kidding about that last post, but it's kinda true.

newcar31

a filter wrench or your hand will work fine. My manual in the Protege says the same thing.

maltb

Gee is your husband? good god, say it's not so!

ambull

It's not your everyday oil screw-on filter. See http://www.mazdaformance.com/mazda6.htm and click on Tune-Up to see a picture.

buggywhip

Ambull, thanks for the link.....but what gives?? That looks like just a filter element, no metal housing. And 2 gaskets? And don't get me started about the price--quite exorbitant. I'm used to paying $2.25 for my oil filter at WalMart............heck, it's the little things that can be dealbreakers. The 6cyl filter is half that price. One buys a 4cyl to save money all around. If I have to get soaked at a Mazda dealer every time I need to buy an oil filter, I'll buy a different car.