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Subaru Crew Cafe

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Comments

  • ateixeiraateixeira Member Posts: 72,587
    Use the Force, Loosh. ;-)

    bit: I have a Sony DSC-75, it's 2 megapixels and works well enough, but sometimes I wish it were smaller, to be honest. It's mid-size, but I'd prefer a pocket size. Also, some times it doesn't take the picture right away.

    As you can imagine, it was pretty hard to keep Franken L in the frame when paisan was driving! ;-)

    -juice
  • ateixeiraateixeira Member Posts: 72,587
    Skip this if you want...

    So I go to the UPS store with an RMA (a return, basically), and all the info, and they tell me to print the RMA out, they need the bar codes.

    I go back to work and print the RMA, then walk back to the store. Now they tell me it's a $3 service charge to tape the label to the box! Sheesh!

    Or I can buy clear tape, for $7.50, please! For tape?

    Is it just me, or has service just gone by the way side? Was is it with people? $3 for a 6" piece of tape?!

    So I boycott, walk back to work again, to the UPS store for the 3rd time and send the box off.

    The manager asks "anything else?", thinking she could still milk some money out of me. I'll go somewhere else next time.

    What's up with people nowadays? It's their shipment, they're making money on the deliveries, including 3 shipments for my product (to/return/to again). Sheesh!

    -juice
  • hondafriekhondafriek Member Posts: 2,984
    Seems no matter where you go these days service sucks, the retail industry it seems on a whole think they are doing you a favour by serving you, they do not seem to appreciate the fact that paying customers are keeping them employed.

      Cheers Pat.
  • lucien2lucien2 Member Posts: 2,984
    Ed- not phobic at all. Just a victim of 5-block brand marketing. I mean i was just trying to be funny, it would be like "keeping up with the Joneses" turned upside down.

    Juice- I think we kind of asked for it. The Wal-Martization of many businesses is taking place because American consumers increasingly value price over service. As for your specific experience, it sounds like a grumpy manager.
  • lark6lark6 Member Posts: 2,565
    Loosh - it was Ken who suggested the phobia, not I. ;-)

    I do agree with your observation re juice though. Given the fact that our economy has become so heavily weighted toward services (I know, a lot of what I do is considered more a service than a product) you'd think we'd take the time to offer them properly. Please note this does not translate into "the customer is always right" - they're not.
      
    Ed
  • lucien2lucien2 Member Posts: 2,984
    True, but services are more intangible than products, and harder for the consumer to attach a value to. So it goes that businesses that sell tangibles get squeezed. Look at cars- everyone squeezes dealer margin down to nothing, but then think paying the dealer $50 to change an air filter is ok. Service- and charging for it, is the only way they stay profitable.
  • ateixeiraateixeira Member Posts: 72,587
    Thanks Pat. I was just venting and really was hoping someone, anyone, would agree with me.

    There has gotta be a backlash at some point. People like me will spend less at businesses like that, or nothing at all.

    Bob - check out the Prius topics, they're getting MSRP or more and wait lists are long. Fitz lists one in stock at MSRP, slightly lower for internet price (no free oil changes). $23k is a bit higher than I expected they'd cost, though.

    -juice
  • lark6lark6 Member Posts: 2,565
    Agreed on both counts. Sellers need to make some sort of profit or else they cannot stay in business. (I say that knowing I may well use a VIP plan to purchase my next Subie, but let's not turn this into a discussion of holdback etc.) There should be some profit associated with services as well; everybody has some sort of overhead to pay. Personalized attention and attention to detail are what make some services more valued than others IMO.

    Ed
  • ateixeiraateixeira Member Posts: 72,587
    Loosh/Ed: valid points, and probably why fitz charges $92 per hour for labor. They prolly pay the mechanic slightly more than mininum wage, too.

    Sell cars for basically no profit, then charge $620 for the 30k service.

    -juice
  • lark6lark6 Member Posts: 2,565
    There are limits, of course. I don't necessarily need my dealer's service department to serve me espresso and pains au chocolat while I wait on my car, so that's a cost they don't need to pass on to me.

    Ed
  • robr2robr2 Member Posts: 8,805
    The UPS Store is a franchise operation. They are independent business owners and only make money when they charge for something. If what you had was a UPS Return Authorization label, you could hand it to any UPS driver or if UPS comes into your facility everyday, they could pick it up.

    I know when I tried to drop off some packages last Christmas that I did through UPS.com the local UPS Store would not let me drop them off.
  • ateixeiraateixeira Member Posts: 72,587
    Funny thing is the low-profit sales dept is great, I visit them every chance I get and my salesman is always happy to help.

    Good service -> happy customer -> word of mouth -> 4 sales so far.

    -juice
  • ateixeiraateixeira Member Posts: 72,587
    Rob: they used to be called Mail Boxes Etc.

    But if the UPS name is on the store, don't they get some kind of fee for being a drop-off center? Who knows.

    If I needed a box, bubble wrap, tape, and a pen, they probably would have taken me to the cleaners.

    -juice
  • robr2robr2 Member Posts: 8,805
    I know they used to be MBE. They make money selling boxes, packaging, and services. If they are like any volume shipper they should also make money from the volume discount they get from UPS on the shipping charges. I don't know if UPS pays them anything to accept Return Label packages. If they don't, then they take on liability accepting your package with little upshot. Kind of like an in and out on a used car!!
  • ladywclassladywclass Member Posts: 1,713
    sounds like a lot of my rants lately ... there are a number of businesses that the b/f or i will not patronize after poor service, but we also make sure to let the manager know what our problem IS with the service ... if they want to handle it and make us happy, they do .. if not .. there are usually other places to take the business ...
     .. I have NO problem doing business on the internet with many types of transactions ... when I am IN the business with $$ in hand, though, I want to be treated as an important commodity ...
  • jlemolejlemole Member Posts: 345
    I replaced my backyard fence recently. I called about 6 local contractors to get estimates. I didn't even get a call back from 3 of them. One of them set up an appointment to estimate the job, then didn't show or call. It was incredibly frustrating, and these were all local outfits! I like to keep my money local if I can, but I ended up having to go with somebody from out-of-town. I guess some people have enough money?!?

    Jon
  • rshollandrsholland Member Posts: 19,788
    Bob - you saw my Prius review, it's impressive IMO. An Outback Sport will cost at least $3 grand less, though, and that buys a LOT of gas where you live!

    Yeah, but I just found out, in Maryland, if you by a hybrid, you don't have to pay the 5.5% sales tax! And there's that $2K federal tax deduction too.

    Juice, you're right, this is one impressive car. It's roomier than a Legacy, there's a nice large hidden storage area under the rear floor; which also holds the retractable cargo cover when not wanted. The power is adequate, probably quite similar to our Forester in terms of acceleration. It's a very impressive car. To bad it's not AWD...

    For anyone who thinks this hybrid stuff is just for goofy little micro cars, think again. This is the real deal folks. I can't wait to see this in some sort of SUV (a Subie SUV!).

    Bob
  • robr2robr2 Member Posts: 8,805
    "For anyone who thinks this hybrid stuff is just for goofy little micro cars, think again. This is the real deal folks." As I noted someplace else, the previous Prius sold well enough the pay for the initial investment - Toyota is making money on these and is now licensing the technology.

    I saw the Prius at the Boston auto show last week - nice vehicle but still a little funky. Honda supposedly will offer hybrid technology in the Accord - once it's in a mainstream vehicle it'll take off IMHO.
  • c_hunterc_hunter Member Posts: 4,487
    Check out the Canon PowerShot ELPH series (S400, S230, SD100). I have an older S100 (2.1 MP) and it's awesome and very small (like 2 decks of cards stacked). I have found that I use a camera much more effectively if it's easy to carry around, and the S100 fits right in my pocket, comfortably. For banging around and taking everyday pics, it's hard to beat, and the image quality is outstanding. Get a large CF card and an extra battery, and you'll be all set.

    BTW, a good source for digi-cam info is: www.dcresource.com.

    Craig
  • lark6lark6 Member Posts: 2,565
    Agree w/Craig - PowerShot S300 here. Keep a good-sized CF card (128 usually works for me) couple of spare batteries and a charger handy.

    Canon used to have a free site for hosting pics (hyperphoto.photoloft.com) but took it down. :-(

    Ed
  • paisanpaisan Member Posts: 21,181
    Hey guys, the Panasonic did very well this weekend, the 12x Optical was amazing. Pics up at http://TeamIAC.com look at the LRP ones. The camera cost me about $600 with shipping and a 256mb card, and extra battery, and case! :)

    -mike
  • grahampetersgrahampeters Member Posts: 1,786
    G'day

    Funny thing but I was overtaken in traffic by a new model Prius last night. Rear end looks much smnappier than the previous model and performance was definitely passable. Very flat handling around some twisty bumpy corners and shot past me under smooth acceleration.

    I'd been pondering taking a better look to see if its a practical alternative to replaceing the Outback. I am suffering from a very painful Subaru salesman who has my cellphone number and calls at exactly the wrong moment every time. However, when I call back, the dealership pretend he does not exist.

    Cheers

    Graham
  • rshollandrsholland Member Posts: 19,788
    I just drove a new Prius yesterday, and I have to concur with juice: The Prius is a winner, no matter how you measure it. I just wish it was AWD. I'm really looking forward to seeing more hybrids, and hope Subaru gets on the hybrid bandwagon soon too.

    Bob
  • ateixeiraateixeira Member Posts: 72,587
    Jon: I had the same problem with contractors after that huge snow storm. I couldn't even get them to come over for estimates! I guess mine was a small job, and they were after bigger business.

    What about when things slow down, though? You think I'll hire those guys?

    Nope. I fixed it myself. Even hauled the 4'x8' sheets of plywood/OSB on Sandy's roof!

    Bob: no MD tax, really? It's 5% I believe, so that's about a $1000 discount right there. The federal tax deduction could amount to another $800 if you're in the 40% tax bracket. $1800 off ain't too shabby.

    But the one at fitz is $23k, try to find one less loaded up. For $20k, it's a deal. For $23k, you'd be crazy not to get a WRX or something bigger.

    You really felt it was roomier than the Legacy? I didn't. Airier, maybe, the roof is really tall. But the cabin is narrow. The Legacy fits 3 across better, and the rear seat is more comfortable.

    The Prius has more head and leg room, though. Cargo space is more than the Leg sedan but not even close to a Legacy wagon.

    I read your review for the most part, but you don't consider the Civic hybrid a "real" alternative? Just curious.

    -juice
  • rshollandrsholland Member Posts: 19,788
    But the one at fitz is $23k, try to find one less loaded up. For $20k, it's a deal. For $23k, you'd be crazy not to get a WRX or something bigger.

    People shopping hybrids like the Prius aren't cross-shopping WRXs!

    When I went for my test drive an old retired guy came along for the ride. He is not going to be looking at WRX, in any shape or fashion. This is a different customer. People looking at 4-cylinder Accords, Camrys, etc. are the potential customers, not WRX buyers.

    I think the Prius has much more rear legroom than the Legacy. It'll seat 4 very comfortably, and 5 in a pinch.

    Bob
  • rshollandrsholland Member Posts: 19,788
    I read your review for the most part, but you don't consider the Civic hybrid a "real" alternative? Just curious

    but I think the Prius is larger, has more features, and is more likely to be thought of as a (4-cylinder) Accord/Camry alternative, than a Civic/Corolla alternative, those cars being larger and more family-oriented.

    Bob
  • ateixeiraateixeira Member Posts: 72,587
    I'm not talking about normal people. I'm talking about YOU! hee hee

    Being a Subaru family, your son could get a WRX in that price range. Or another Outback Sport for $6000 less.

    OK, so Prius is better for 4, but Legacy is better for 5. Actually the cargo space is what would keep me from considering it. Despite the hatch, it's still not enough for strollers and baby gear.

    The positive experience has me anxious to try the hybrid RX and Highlander. Escape hybrid has had so many delays that I'd be too scared to buy something that problematic.

    -juice
  • rshollandrsholland Member Posts: 19,788
    I'm not talking about normal people. I'm talking about YOU! hee hee

    Being a Subaru family, your son could get a WRX in that price range. Or another Outback Sport for $6000 less.


    is not a car guy, and has no interest in the WRX. He's more of a video game kind of person, and that touch-screen thingy really appeals to him because it's video game-like. It also has more comfort features than any Impreza (Nav, etc.), which he likes. He's going to be buying the car, not me.

    I've been pushing for the OBS, Forester or base Legacy, but he just can't get excited by them. Also, I think he wants something different. He's had a Subaru for years, and wants to see what else is out there.

    If it were me, it would be a WRX in a heartbeat. :)

    Bob
  • ateixeiraateixeira Member Posts: 72,587
    Gotcha. He's the person in your family that I'm least familiar with. I know your dog Annie better!

    So he's financially independent? Pop the champagne, let's celebrate! LOL

    -juice
  • rshollandrsholland Member Posts: 19,788
    but he's going to share most of the load—if that's what he decides to do. He has yet to drive one.

    Bob
  • originalbitmanoriginalbitman Member Posts: 920
    Well I ordered a Nikon Coolpix 2100 (2.1MP) for $179 and a 256MB CF card for $60 and 4 2200MA batteries with Maha charger for another $48. Too many choices so I just went ahead and ordered. Thanks for the feedback.

    bit
  • ateixeiraateixeira Member Posts: 72,587
    Bob - nice that's he can afford it mostly himself now.

    I would be curious about battery life, though. I wonder how long they last, they are NiMH I believe. The ones on our laptops typically only got 3-4 years of use.

    -juice
  • paisanpaisan Member Posts: 21,181
    Had the 775 as my last one. Loved that camera to death and it too great pics! Just needed a 10x or 12x optical.

    -mike
  • rshollandrsholland Member Posts: 19,788
    Yeah, I wonder too. They say 5-7 years, 150K-200K... I don't think they really know yet. It's sure to be costly to replace. Did you see the battery? it's just behind the rear seat, and almost as big! There's also a small secondary battery too in the trunk area.

    Anybody who buys one now is to a certain extent, going to be a guinea pig. That's my only concern, and I hate to have my son be one. However, if anyone can build one of these, it's sure to be Toyota.

    Bob
  • rshollandrsholland Member Posts: 19,788
    My feeling, once you get out of the sports car arena, the type of powerplant is pretty much irrelevant. The main concerns are: Is it reliable? Does it put out enough power over the entire rpm range? Is it economical in the long run? Is it comfortable and meet the needs of the owner?

    Whether it's a hybrid, gas, or runs on peanut oil doesn't really matter as far as I'm concerned. Just as long as it works.

    Bob
  • paisanpaisan Member Posts: 21,181
    I agree, it's got to be reliable, and essentially a non-invasive item. I've always been a big fan of diesel cars and trucks, so that's how I'd go if I wanted hi-milage/reliable transport, just my personal preference.

    -mike
  • locke2clocke2c Member Posts: 5,038
    I'm going to go buy a big block first-generation Camaro to offset this hybrid love fest. ;)

    -Colin
  • subearusubearu Member Posts: 3,613
    Nothing like a 454 V8 with twin Holley 600's on 'er to offset a hybrid theory. Oh wait, that's Linkin Park album. ;-)

    -Brian
  • twrxtwrx Member Posts: 647
    Gotta admit I was quite impressed recently. I followed a Jetta TDI. No smoke visible. No odor (got up behind it and rolled down windows) and very quiet. Alot has happened since I had my '80 diesel bunny! Best mileage I have ever had but worst built car I ever owned. (In less than one year the bumpers rusted, seats tore up. sunroof leaked, freeze plugs leaked twice and timing belt changed twice) I hope VW has got their act up to par. Price for those TDIs is really nice. $24k will buy you a Jetta maxed (power, Monsoon CD system , sunroof, heated leather etc.)

    TWRX
  • ateixeiraateixeira Member Posts: 72,587
    You should do some research, Bob, maybe ask the first generation owners if they ever had any battery problems, and if they were costly. Also, what is the warranty on the batteries? Is there a seperate one, like with tires? It's worth finding out.

    C'mon Colin, even you can appreciate 295 lb-ft of torque just off idle. Maybe you want to *hear* it, not just feel it, though. ;-)

    It's funny, a year ago I would have laughed if you told me I'd soon be interested in hybrids. Try one out, I was shocked, literally. Fast, quiet, and efficient.

    Translated to juice-speak, that's sporty (potentially), luxurious, and cheap to run.

    Bruce: funny thing is the US TDI is ancient technology for diesels. The euro ones are much, much cleaner, and more powerful, but they do require low sulfur fuels.

    Wait til you see the Touareg's V10.

    -juice
  • lucien2lucien2 Member Posts: 2,984
    My Espace 3.0CDi had great range, good pull, 6 forward gears.... I've driven a V6 Odessey recently, and I'd take that Renault oil burner over it in a heartbeat.
  • robr2robr2 Member Posts: 8,805
    The batteries in the Prius are NiMH. Toytota warranties the complete hybrid system including batteries for 8 years/100K miles. The batteries have been bench tested to 150K miles IIRC.

    My understanding is that the TDI can no longer be sold here in MA - it can't pass the emmission requirements for diesel cars.
  • ateixeiraateixeira Member Posts: 72,587
    Cool Rob, well that answers my question.

    As long as your son doesn't put tons of miles per year, that warranty should last long enough. 8 years later you only have a couple grand in residual value anyway.

    -juice
  • rshollandrsholland Member Posts: 19,788
    He wants a Prius, that doesn't mean he'll get one. He also wants to go back and get another degree. It all costs money, so he has to decide...

    Bob
  • ateixeiraateixeira Member Posts: 72,587
    Hey, if he's anything like me it'll be 2-3 years before he finally decides!

    -juice
  • twrxtwrx Member Posts: 647
    juice, sounds cool. It would nice to see what those European diesels are like. I have a friend in MA and and he also told me that the TDI does not make it emmisions wise. But it is OK here in IN, but hey we do send the east coast plenty of acid rain from our coal-fired power plants!
    TWRX
  • jlemolejlemole Member Posts: 345
    Can someone get the hamsters some carbo snacks?

    Jon
  • locke2clocke2c Member Posts: 5,038
    UNCLE!

    MTM is probably the 'worst', but I've been totally unable to keep up with the topic traffic here lately since I've been quite busy with little time to surf.

    So to anyone who may have directed questions/comments at me, I'm sorry that I missed them. Ask again. If you really want an answer for sure, ask in email. :)

    -Colin
  • ateixeiraateixeira Member Posts: 72,587
    You missed the end of my tire saga. Got the Falken 512s after all. Besides some tramlining that I'm still getting used to, it's nice to finally have some real tires on the Miata.

    The new Autoweek has a tidbit about the new Golf TDI. Now it's up to 104hp, vs. 90 for the old one. Torque is strong, though. I forget the exact figure but it used to be 150 and now it's even more.

    -juice
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