Edmunds dealer partner, Bayway Leasing, is now offering transparent lease deals via these forums. Click here to see the latest vehicles!
Options
Popular New Cars
Popular Used Sedans
Popular Used SUVs
Popular Used Pickup Trucks
Popular Used Hatchbacks
Popular Used Minivans
Popular Used Coupes
Popular Used Wagons
Comments
I bought my VW Passat 2003 1.8T last July.
My experience(routine maintaince, no repair)
-Oil/filter change(3K miles)-2 hrs(appointment),
-Oil/filter change(6K miles)-2 hrs(appointment),
Another location of the same dealership
(Gossett VW, Memphis, TN)
-Oil/filter change(10K miles), tire rotation, spare tire change with damaged one, mud guard installation, windshield wipers change(appointment).
Originally has been told it will takes 2.5 hrs, spent 4, as a result was late at work. Had to come back next day: damaged tire was still on car, VW logo cap from wheel was missing.
Total : $450 and 10 hrs (including commute back and forth).
P.S. Have no problems with car yet, gas milage a little bit more than 30 m/gal on highway.
Good luck.
I meanwhile emailed Meguiars and they said that this product does have solvents that can in some cars remove dye. He apologized and sent a free bottle of Meguiars Gold Class Vinyl/Rubber Protectant, which he says has hardly any solvents and is more recent generation.
So my question is — now what? Is there anything I can do? I don’t relish the idea of making a claim against Meguiar’s, even though they’ve admitted that the particular product can cause this (Passat owners, be careful), and the bottle has no warning to that effect. (But what do you think? Should I? What would be my chances?) And even if I get to replace the dash, who knows, maybe doing that would cause other problems? (Rattles? Right now it’s nice and tight.)
What I’d really like is something else I can rub on that will make it look fine. (Haven’t yet dared that “Gold Class” stuff.)
What do you recommend I do?
Thanks.
BTW: I have heard nothing but bad things about Armor All products used on dashboards. In the long run they tend to dry out and crack dashboards.
Has anyone else had this problem? What if any solutions did you find?
I have tried setting the fuel nozzle in all the way, 1/2 way, 1/4 of the way and have been setting it on automatic fill at the highest setting and have tried the lowest setting. Still no luck.
Two Questions:
1. Could the fuel flying out of the tank have been caused by the faulty fuel tank sensor or was it the fuel nozzle?
2. Anyone else experiencing this?
Thanks for the feedback.
Unless you are very confident in your mechanical skills, this is a job that is best left to the professionals - especially when dealing with the fuel system.
Hope this helps...
If you are a do-it-yourself type of owner, I would invest in a Bentley manual (if you plan to keep the car at least 5 years) or a Chilton's manual (if you're keeping the car less than 5 years), and reference the troubleshooting section (usually the first couple of chapters in the manual) for your specific automotive problem.
If not, then resort to plan B (dealer or VW mechanic).
Hope this helps.
I took it into the Dealer for service and was told this is an issue VW is aware of and they are working on a solution to update the control panel (yet there is no ETA when the solution will be ready). They couldn't offer me any other solutions- which is frustrating given I just shelled out $$ for this new car! Is anyone else experiencing this problem? If so, have you been able to get it fixed?
I will let you know after I go to the dealer's.
Insist on taking a drive with the tech assigned to fix the car, or with the service advisor, and DEMONSTRATE to them what the problem is.
As an aside, VW can talk about going "upscale" in the marketplace until the cows come home, but the vast majority of their dealers are not, have not been, and show no signs of becoming, ready to compete with MB, BMW, Acura, Lexus, Infiniti, etc in the service dept. There are too many stories like the one above to be dismissed - these people are often seriously incompetent, and the problem is still too widespread. If you have a good dealer, treasure him/her....they appear to be very rare.
Update for all 2004 Passa GLX Triptronic "bumping"
Good News:
The factory has a solution for the "bumping/lurching" problem we are experiencing at times when slowing to a stop. Within 30 days, the new software fix will be available to us through your local VW service provider. I understand and believe that this is not a mechanical problem and is software related.
The midwestern states QTM (Quality Technical Manager) Evan, says that the problem with the triptronic is software related and the fix will be available within 30 days. The re-programming takes about 10 minutes, so figure about 1 - 2 hours.
For verification you can contact your VW service provider and ask him/her to verify with VW midwest rep QTM Evan.
You can email me @ bkbass@sbcglobal.net for more information.
Bob
customers also complained about this problem. But at this point, there is NOTHING they can do to fix it. They do not know anything about this software solution. I might contact them or another dealer
at the end of April to see if they hear anything from VW.
The original set {all 4} had to be replaced after about 5 months {9000 miles} and now the front 2 have gone within 4 weeks, and have had to be replaced !
I started to notice a problem when the brakes started squeking {jut now and again}, and after no more than a 10 mile drive the heat from the rotors was INTENSE.
The front passenger side has always been the worst, and it still is, then the front drivers side, also very hot, and the rear two also hot but not as bad as the front two rotors.
The Dealer is doing all that they can, I don't have a problem with them, but after speaking repeatedly with VW {and e-mailing them} their response is...
Carry on driving the car, and we will carry on replacing the rotors as long as the warranty is in place !
Does that sound like the response you'd expect on a $64,000 Cnd $ car ? or from a company that is supposed to be making safe and reliable vehicles !
What happens to me if the brakes seize while I'm doing highway speeds, that can be 60mph to 75mph, I could be passing an 18 wheeler, or meeting one coming the other way, that or a School Bus, or you coming the opposite way !
I now have car that gives me anxiety attacks {and I'm NOT that sort of a guy}, but what options do I have, I don't want the car and VW have refused to buy it back ! {at any cost}.
Other than this problem {that VW are prepared to gamble my life, and other peoples lives on}, the car is a fine car, but then again... so is a Hearse !
I hope someone can figure out what's wrong with the brakes and let me have some feedback.
Thanks for your time and considerations.
Canada Bob.
vehicles, though some people with FWD also raised this issue. plus some A4 owners also reported the same problem. i start to believe this is quite a general flaw in VW (auti) tiptronic transmission. if it is indeed a software issue then it should be fixed at no time. in general i like my passat a lot. just this problem is really annoying.
My 2000 GLS had rear brakes and rotors replaced at 60K -- no problem with that as I felt that 60 was a reasonable term. Just had my 70 K service and was told that my front brakes had 50% left and fronts 60%! (BTW, front brakes are original -- bought car new).
Problem is this -- How can I show 50% wear on the rear in just 10K of use given that BOTH the primary and secondary drivers are the same AND the car's usage is the same? Something smells.
1) Did VW have a major change in the composition of pads between 2000 and 2004?
2) Do I have any recourse if I need pads/rotors in 20 K (or in about 1/3 the time of my last repair?) -- as everything else is the same, must be the parts that are substandard. Is there a service guru to call?
3) Are there any other replacement pads/rotors that anyone can recommend that give long life without major screeching (BTW, my original pads/rotors were quiet AND long lasting)?
Your wisdom, suggestions, etc. are greatfully appreciated.
Instead I purchased from a large (600 cars in stock) exclusive VW dealer who is only 5 miles from home. On the second day of ownership I discovered the AM Band on the radio is obviously malfunctioning but since I don't listen to a radio much this is a minor issue and so I decided to wait before having it repaired. In the meantime the dealership has phoned me twice to make sure everything is okay (told them about radio) and if I am satisfied. So far with just 600 miles under my belt, the car has been very pleasing.
"It doesn't make any difference where you buy the car, the warrantee is good at all VW dealers."
In theory, yes, in practice...I dunno. I read stories periodically of dealers not treating all owners equally. I've had a Honda dealer tell me point blank they don't like to service cars purchased elsewhere and that locally purchased cars get first attention for appts and loaners. I've read that a few VW dealers cop a similar attitude. Buyer beware.
Not supposed to be checked until 90,000 miles and replaced at 100,000.
$5,000. 00 worth of damage. The second Passat I've heard of doing that. Writing to Volkswagen of America to complain. Do the same.Lets fix the problem. Good luck.
If the local service department is busy you may get a better preference time on when you can bring your car in if you purchased there. On a warranty question you may, in border line cases, get more support for your position from the dealer who sold you your car than from one that did not.
I have booked my new GLX in for a minor adjustment (radio problem) from the dealer who sold me the car, and as one of their services I will get a free loaner for the day the car is in the shop. If I want to use the service I can pop in for free washes at any time. On occasion they have special low charges for ordinary service to those who purchased new vehicles from them.
Before I retired I owned a couple of businesses and it was natural to give preference in different ways to those people who were my best customers. No, you didn't cheat the chisler, but it was just a wise business practice to give preference to the person who was more profitable. Usually they were also easier to get along with.
The car I traded in (2003 Subaru Forester) on my Passat I purchased from a dealer 25 miles away, only because he was $1200 cheaper than the local guy and that was too great a spread to ignore. So the ultimate question is, what is the spread between a good local dealer and a dealer some distance away? For me a $300 savings is not worth going away.
I have a 1999 Passat GLS V6 with 78K miles. I have recently been hearing a clunking sound when I apply the breaks. It happens once just about each time I apply the brakes. This is not the brake clunk or noise that people say they hear the first time they drive the car in the morning as this happens all the time.
The sound seems to be coming from the front of the car. Usually, it is a single clunk. Sometimes there are a pair of clunks. When there are a pair, the second sound comes from the front passenger side of the vehicle.
If I apply the brakes several times in a short period (like pumping the brakes), I don't get the clunk every time...just the first.
Any ideas on what this might be. I am taking the car back to my VW guy for squealing brakes (they've been squealing for awhile, but only clunking recently, and he's going to put some new pads on it). I am going to have him check this out too, but I wanted to see if anyone on Edmunds had any ideas in the meantime.
Thanks for your help.
My main point however, is JD Power. Clearly people are relying on them and mostly their initial quality reports. We have just unloaded to JD Power highly recommended initial quality American cars from two different companies. Both of these cars were trouble from the get go.
No doubt their reports mean very little. Don't even go there. General consumer (owner) reports are much more valuable, as are these forums. However, on these forums you are going to get people venting their frustrations, more that happy owners that usually don't come here.
BTW, I also have an 01 Nissan Maxima, which has also been trouble free so far.
For my two cents worth, I'd go for then new Passat if that's the car you really like.
Anyway there is no fix for this tiny annoyance at this time and since the rest of the car is so great, it is something I can easily live with. However, I don't think VW should be extolling the virtues of the Monsoon system. Incidentally, the FM channels are flawless.
My wife and I are used to being without radio because we live in a four story fireproof condo in which we get no radio reception at all due to its construction. However, we still know the world is alive and kicking because we have cable tv.
By the way, my German colleague was shocked to learn that Americans still listen to AM radio, apparently AM is almost extinct in Europe.
Any ideas what is might be? Also, thinking it might be a fuse, I accidently pulled out the transmission fuse. Now my gear display is in reverse video (solid black w/ clear gear letters/numbers). It feels like the car is in manual mode because the shifts are stiff and like it won't go into 5th gear. Any ideas on how to reset this? I can't figure why pulling the fuse would do it. I've driven it over 20 mi thinking it may reset itself, but no luck. HELP!-->
Thanks for any advice!
The EPA estimates of gas mileage is 10-15% higher than the real world.
V-6? I really don't see any advantage.
I took good care of this car and paid the dealer $800 for the most recent level C maintenance. I suspect that the turbo is deficient. Has anyone had a similar experience? I can't believe that a three year old car can just self destruct without a possible manufacturing defect.
Does anybody have information on any known manufacturing defect or had a similar problem?
Thanks for responding!
Anyone have the same experience? Ideas? Fix?
Earlier this month I was driving to a business meeting an hour out of town and got the same scary warning as yours. I have never had such a warning in any car and I immediately pulled over. The car displayed no other signs of any problems. I immediately checked the oil level which was fine.
I phoned VW roadside assistance and they directed me to the nearest dealer. The dealer got to it the next day and told me that it showed no signs of any oil pump/oil pressure problems and that the warning must have come up due to the need for a quart of oil. He also said the oil was very dirty and that he could change the oil and replace the missing quart.
I authorized the oil change but argued that this warning couldn't have been for something as minimal as the need for an oil change. He admitted that he had never experienced such a warning sign before.
I was reluctant to pick up the car- but the dealer serviceman said that he could not find any other problems and could not authorize further assistance.
I drove to pick the car up the next day, a Sunday. 20 minutes into my drive the same warning light came on. I immediately called roadside assistance and told them my story. The agent said that it sounded like some faulty sensor, since the dealer had performed the diagnostics. He recommended I continue my trip (another 60 minutes) and take it to my own dealer the next day.
Within 5 minutes the car was making a clanking noise and I barely made it off the exit before the car died. They towed it to the dealer and the next day the dealer said that the engine was toast, and that it would need to be replaced.
Several days later, he informed me that the factory rep was declining to cover this under the warranty because of my maintenance records, (they said I didn't have all of the oil changes that I should have).
When explained that I had just had it into a dealer for repairs 20 minutes before the engine died, VW responded that their dealer had performed the proper diagnostics and that they were standing behind the factory reps decision to forego covering the repair.
The dealer still has the car, VW is turning their back on any repairs and is suggesting I speak to the dealer who performed the last service, and the current dealer is telling me that I will need $10,000 to replace the engine!!!!
I performed every required maintenance at the dealer - though I was due for a maintenance. The car was running perfectly until the warning sign and when my dealer pulled apart the engine they found metal shavings, which signaled an internal part failure. They were surprised that VW is not supporting a repair- but can't do anything about it.