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Extended Warranties

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  • CarMan@EdmundsCarMan@Edmunds Member Posts: 38,514
    Hi crystal2. I am not personally familiar with Audi's pricing for extended warranties. Remember that in most states the prices of extended warranties are negotiable. Furthermore, you are free to purchase your car's extended warranty from any Audi dealer, not just the one that you got your car from or the one that you plan on having it serviced at. As you suspected, the best way to find out if this is a good price is to comparison shop with a number of Audi dealers. You can do so very quickly via e-mail. Once you have done so, give the dealer that you plan on having your car serviced at the opportunity to match your lowest quote. While you do no necessarily have to purchase your extended warranty from them, all things being equal it definitely does not hurt to do so.

    Car_man
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  • gohonda1gohonda1 Member Posts: 12
    Thought you might be interested in how this whole tax situation turned out. I went to the dealer and showed them the e-mail I received from the NJ Tax Department. It was then that I told them if I didn't get the money from you, I will file it with the state and if I have to do that, I will be forced to inform the state of your stubborness in paying me money that is rightfully mine. I received a call this morning from the dealer informing me that they have had a change of heart and have decided to refund me the sales tax on my warranty. I am likely going to still inform the state about this dealership because it appears to me that they either had no idea this tax was returnable or they are lying to their customers in order to keep this tax as additional profit. Either way, it's just not right!
  • crystal2crystal2 Member Posts: 52
    Hi, Car_man, Thank you for taking the time to respond and to educate all of us who are learning about smart car (and extended warranty) shopping. The forums here have been very informative. I appreciate all the knowledge of individuals here and the willingness to share so generously. Crystal2.
  • cadillacmikecadillacmike Member Posts: 543
    There's a reason why your fellow club members like your cars and are in a club, They haven't been the ones that have left their owners stranded on the interstate (or worse location) in the middle of the night. Nobody is going to join a car club based on a model that they lost all confidence in due to a major breakdown.

    That's why the NHSTA and the investigators can state truthfully that they have seen a myriad of cases with the 300M. They're right, but so are you, because 1: you got a good one, and 2: your fellow club members also ended up with good ones. Basically your membership is not representative of the population as a whole, just like most other car clubs.

    In my club, we have folks that have experienced serious failures in our cars, we admit it and move on, sometimes to another car make, other times to a different model or even to the same car after repairs.
  • CarMan@EdmundsCarMan@Edmunds Member Posts: 38,514
    You're very welcome, crystal2. Thank you for the kind words.

    Car_man
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  • mge1mge1 Member Posts: 3
    Does anyone know of an extended auto warranty that promises-in writing- to refund all your money back at the end of the contract if a claim is never filed?
  • mge1mge1 Member Posts: 3
    Has anyone had any experience with "money back" extended auto warranties if a claim is never filed within the life of the contract? Or are these a brand new marketing scam? Sounds too good to be true but 2 dealers have tried to sell them to me on my 2003 Bonneville. Any insight would be appreciated. mge1
  • zapper1zapper1 Member Posts: 13
    SOME ex-warranty companies will give you a partial refund if the plan is NOT used during a certain time period.
    Gotta READ the fine print before you buy.
  • mge1mge1 Member Posts: 3
    Anyone have any experience with access warranty? Suppossedly reccommended by AAA.
  • leviathanleviathan Member Posts: 9
    To all,

    I am the proud driver of a 2001 Pre-Certified Buick LeSabre (I'd love to say 'OWNER', but I'm still paying off the note). I posted to the Buick LeSabre discussion board a question on third-party extended warranties and was directed here.

    Does anyone know 1) how I can get an GMPP Extended Warranty (if I've already purchased one good through September with the car), or 2) a good group of reputable third -party warranty companies?

    I am still debating whether or not to buy an Extended Warranty after my currrent one expires.

    Thanks for your help.
  • zapper1zapper1 Member Posts: 13
    Check out post #971...........The best GMPP prices I have seen anywhere.
  • leviathanleviathan Member Posts: 9
    Thanks - I did check out that post, and will be asking them for quotes.

    Thanks again.
  • yczycz Member Posts: 25
    Current on market for a new Camry. Browsed this board, read few posts on Camry Ext Warranty info on Texas. I greatly appreciate any information on this matter.
    Own a 96 Camry (giving to my 17 year old daughter), my experience is that I do not need anything beyond the basic warranty. We bought ext warranty for this car
    new back in 1995 for $695 with zero ded. I have only used once for fixing the attena (about $300). Buy my wife wants a peace of mind, ask me to find out how much the ext warranty costs before we visit a dealership. Thank you all for your help.
  • CarMan@EdmundsCarMan@Edmunds Member Posts: 38,514
    Hi ycz. As you are already aware, Toyota's are known for their excellent reliability and you might not need an extended warranty, but if you opt to get one Toyota's official policy is excellent. When you are in the market for an extended warranty, always remember that in most states, including yours, their selling prices are negotiable. Furthermore, you do not necessarily have to purchase your vehicles extended warranty from the dealership that you get your vehicle from or the one that you plan on having it serviced at. You are free to purchase an official Toyota warranty from any dealership. It would be in your best interest to shop around, either by calling or visiting local dealers, or by e-mailing dealers anywhere in the country to get price quotes on the level of coverage that you are interested in. I have heard that consumers have had positive experiences with the following site in the past: www.toyotawarranty.com. Once you have an attractive price quote, give the dealer that you plan on having your service performed at the option to match or beat your best price. While you do not necessarily have to purchase your extended warranty from them, all things being equal it definitely does not hurt to do so.

    Car_man
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  • yczycz Member Posts: 25
    Thank you very much for the information. Have a good day.
  • zapper1zapper1 Member Posts: 13
    Can only be purchased while the car is under the original new car
    warranty time/mileage periods.

    Aftermarket warranties are different........BUT its buyer beware with them.....
  • driftracerdriftracer Member Posts: 2,448
    encourage anyone considering a private service contract to read posts #81, 82, and 83 (and my response in #84) in Smart Choice Warranty Help (here in Smart Shopper).

    I've seen things like this quite often, unfortunately. Saving a couple of bucks or shopping over the internet isn't always worth the final price you pay - in this member's situation, it seems it's $2000 for nothing.
  • vw8vw8 Member Posts: 1
    I'm about to purchase a 2003 Passat W8, with 6,900 miles on it. I am open to the idea of extending the warranty, but am curious to find out what the more experienced around here think as to what a warranty might be worth.

    With the low miles and my expected low miles over the next couple of years (I've got 18 months on the manufacturers warranty remaining, and expect to put less than 10,000 miles on the car per year) I am having a hard time finding a warranty option that is suited to my situation. What do you guys think? Thanks for any advice. -i
  • CarMan@EdmundsCarMan@Edmunds Member Posts: 38,514
    You're very welcome, ycz.

    Car_man
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  • annie4annie4 Member Posts: 6
    Hi, folks, So happy to have found this website. I totalled my car last week and had to buy a new one quickly. I found a dream used car - 3 year old Outback with only 12,500 miles (truly, little old lady, 87 yrs old, lives locally.) I am comparing the Subaru Classic plan (5 yrs = $1,500) with the Century Warranty Services in Florida (7 yrs = 1,152). Also, if I only go for 3 years with the Subaru, I can get Powertrain for $930. The plans look pretty comparable, but I'd like to talk the Subaru guys down. Has anyone dealt with Century and/or Subaru? Any advice? I'm making myself crazy reading the fine print.
    Annie4
  • annie4annie4 Member Posts: 6
    HI, car man,
    I've never done a chat room before and was very disappointed that not one person responded to my message, #1013. Do you have any thoughts, and is there anything wrong with the way I used this system?
    Naive in CT
  • driftracerdriftracer Member Posts: 2,448
    that allows posting of information....

    You won't find many, if any, auto business pros who would recommend ANY private service contract. I recommend reading posts #80-85 in Smart Choice Warranty Help (here in Smart Shopper) to help talk you out of purchasing one of these "policies" - they aren't "warranties".
  • greasykid1greasykid1 Member Posts: 336
    Looking for best price on factory extended warranty.
  • journalboyjournalboy Member Posts: 7
    I'll be doing all my own maintenance on my 2005 Honda CV-R. I want to know what I need to do as far as keeping records of maintenance, e.g. oil changes, filter changes, etc. is concerned as far as being able to qualify for possible warranty claims is concerned.
  • driftracerdriftracer Member Posts: 2,448
    from everything you do - I also have a word document (titled "Saturn Maintenance" and "Dakota Maintenance") that I've listed everything as it happens.

    I take my rec'ts and log the date and mileage as an additional measure, just to show I bought the stuff.
  • CarMan@EdmundsCarMan@Edmunds Member Posts: 38,514
    Welcome Annie4. The Edmunds.com Forums are not a chat room. They are a series of message boards that allow community members to post messages and exchange information. While you will likely get some sort of helpful response to any posts that you make here, it will usually take longer then two hours.

    If I was in your situation, I personally would purchase the official Subaru extended warranty rather than the third party policy. Manufacturers are much more likely to stand behind their products and cover any necessary repairs in an effort to keep you as a happy, loyal customer than some random third party. Furthermore, I have seen a number of independent warranty providers go bankrupt over the years, leaving their policyholders with worthless contracts.

    If you opt to go with an official Subaru contract, remember that in most states the prices of extended warranties are negotiable. Furthermore, you do not have to purchase your vehicle's extended warranty from the dealership that you plan on having it serviced at. You are free to shop around, either in person, over the phone, or by e-mail for an attractive price on the level of coverage that you want. Once you have gotten an attractive price quote, give the dealer that you plan on using the service your vehicle an option to match this price. While you do not necessarily have to purchase your extended warranty from the dealer that performs your service work, all things being equal, it never hurts to do so.

    Car_man
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  • journalboyjournalboy Member Posts: 7
    i just got a 2005 CR-V EW with a 6-year-75k extended warranty and will be doing all my own maintenance, from oil to filters to brakes and more. I want to be sure I have proper proof/record of all that should I ever have to make a warranty claim. Any advice?
  • driftracerdriftracer Member Posts: 2,448
    to your post - scroll back a few.
  • cosmog91cosmog91 Member Posts: 7
    I just purchased an M35 with 36 months/75,000 miles so I'll be driving 15,000 miles out of warranty. The dealer offered an Infiniti warranty to 80,000 for $2m then reduced to $1.7m. Any feedback on the Infiniti program?

    I didn't have an extended warranty on my previous car (530i) and paid more than $7m after expiration and am still paying since it went dead the day it was to be returned locking all systems and had to be towed 40 miles to the selling dealer (no one else would accept it).
  • bobr1bobr1 Member Posts: 1
    Hello,
    I just purchased a new 2005 Town& Country Limited from a dealer in Fairfax County, Va. The which has a manufacturer;s warranty of three years and 36,000 miles. The finance person tried to sell me an extended warranty, which goes to 100,000 miles. I turned it down and said I would get back to them; it can still be included as part of the deal if I agree within two days. The price is $2,130. I drive my cars for 10 years or more. Should I get this warranty, and is the price reasonable.
    BobR1
  • nortsr1nortsr1 Member Posts: 1,060
    It would help if you told us what type of warranty...is it a Manufacturer warranty? Sounds very high to me.. You do not have to purchase the warranty at that dealership. Shop around and read some of this forums previous posts.
  • CarMan@EdmundsCarMan@Edmunds Member Posts: 38,514
    Congratulations on your new van, BobR1. I always recommend manufacturers' official extended warranties to consumers who want to have the peace of mind that an extended warranty provides. Manufacturers are much more likely to step up to the plate and cover a repair than an independent third party warranty provider because it is in manufacturers' best interest to keep you as a happy, and for their sake hopefully a loyal customer. Dealers' service departments are often given the run around by independent warranty providers, taking forever to get approval for repairs. Not only that, but a number of independent warranty companies have gone bankrupt over the years, leaving their policyholders with worthless pieces of paper rather than valid warranty contracts. Automakers are much more financially stable than any independent warranty company.

    Remember that in most states, the selling prices of extended warranties are negotiable. Not only that, but you do not have to purchase your extended coverage from the dealer that you bought your truck at or the one that you plan to have it serviced at. You are free to do so from any Chrysler, dodge, or Jeep dealer in the U.S. If I was in your situation, I would shop around on-line for price quotes on an official Chrysler extended warranty for this van. You should be able to find a number of dealers that sell these warranties to consumers over the Web. Once you have gotten a quote, take it to the dealer that you plan to have your van serviced at and see if they will beat, or at least match it. While you are not required to buy your warranty from the dealer that will be performing the majority of your service work, it never hurts to do so.

    Good luck in your quest for an extended warranty and if you think of any other questions, please don't hesitate to ask.

    Car_man
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  • rickazrickaz Member Posts: 1
    I've seen posts with references to certain GM dealers who sell GM extended warranties at a fair price. Does anyone know of any Ford dealers doing the same? We've got a new Mustang and I'd like to see if we can beat the $1985 quote we got from the selling dealer for 6 years / 75K mileage coverage.

    Thanks!
  • CarMan@EdmundsCarMan@Edmunds Member Posts: 38,514
    Hi rickaz. I have heard that Lombard Ford, Ford ESP, has fair prices for official Ford extended warranties, but I nave never personally used them. Take a look at their site and if you wouldn't mind stop back and let us know how things turn out.

    Car_man
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    Smart Shopper Forum
  • wlbrown9wlbrown9 Member Posts: 867
    Bobr1... you might want to try chryslerwarranty dot com. I bought a MaxCare factory warranty from them about 3 years ago on a Jeep GC we had. I looked at the $100 deductible, 60 month, 100,000 mile on a 2 wheel drive with less that 12mo/12,000 mi.. They quote $1545. This is a true D/C factory warranty. One other possible benefit.. unless you are in Iowa they do NOT collect sales tax.

    Bill
  • civilciviccivilcivic Member Posts: 3
    Most of the posts I read are bad mouthing "3rd party warranties". Does anyone realize that these "3rd party" are actually more direct than the one you buy in the dealership? Most of the time your dealer purchases their extended warranties from the 3rd party. That's why the price is so exorbitant!
    My experience has seen that the dealer needs to get authorization for repairs just the same. The dealer price is always more expensive. And the dealer usually makes the effective date of the warranty the original in service date. That means if you buy a 2000 vehicle in 2002, your six year warranty expires in 2006. The only advantage of buying a dealer warranty is that you know where you can go to complain if there is a problem with a claim.
    My advice is to do your research. When looking for a warranty you obviously want to check the price , level of coverage, and where you can go to get repairs done. But there are 3 very important things to question when buying a warranty from an internet company:
    1) Are they insured? (Risk Retention Groups are less reliable but still valuable. If a warranty isn't back by either, RUN!!!)
    2) How do they pay claims? (Always go with a company that will pay directly to the repair shop.)
    3) What is their standing with the BBB? (That can tell you how many customer's are unhappy with said companies business practices.)
    I bought a warranty through a dealer once and had more problems with that than any of the "3rd party" warranties I purchased.
  • qbrozenqbrozen Member Posts: 33,736
    the deal is people express their distaste for things they've been screwed on. Many many people have had problems or been totally shafted with 3rd party warranties. You have not and, so far, my father has had great luck with his. BUT, just like you are bad-mouthing the manufacturer warranty you had trouble with, others are bad-mouthing 3rd party warranties they've had trouble with. Its not tough to understand.

    By the way, if you've had such good luck with yours and they've paid out big claims quickly and easily, then post their name so that others may seek them out.

    '11 GMC Sierra 1500; '98 Alfa 156 2.0TS; '08 Maser QP; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '11 Mini Cooper S

  • mitzijmitzij Member Posts: 613
    was the service contract you purchased through the dealer a manufacturer-backed one?
    many dealers sell third-party service contracts.
  • 1spillman1spillman Member Posts: 10
    Civilcivic,
    I must agree with you on many of your comments, but I would like to expand on them. I have spent the last 60 days reviewing warranty companies as I was very naive to the different companies, coverages and the backing of the contracts.See post #903

    1.If a service contract is directly insured, it means that if the provider goes out of business, the contract is still valid because the service contract agreement is between the customer and the insurance company. Directly insured service contract companies must have approved state insurance filings and are subject to stringent state regulatory oversight and review.

    In the case of an RRG, this does not apply. I have spoken to many representatives
    from these companies and they say "you have nothing t worry about, all our contracts are reinsured by an AM Best "A" rated insurance company. This is not true. The agreement between the RRG and the Re-insurer is that they will only pay about 5% to 10% if the RRG goes broke. We, as consumers have no recourse because the service contract agreement is between us and the RRG, not the reinsurer.

    2.If a service contract company makes you pay for claims up-front and wait for reimbursement, I would run the other way. I thought this was the main reason to purchase a service contract, to save on repairs and out of pocket expenses.

    3.Check the BBB and Web Assured. I found several companies that display one or the other. A company that does not have both may have something to hide(like a terrible complaint problem) as I found out.

    4.The factory backed service contracts seem to be quite good but price and coverage can be questioned.

    5.There are only roughly 5 directly insured service contract providers on the Internet that I was able to find. The best company for coverage, benefits and pricing was 5starwarranty.com. The only downside is that the coverage is not available in all states and the car must still be under factory warranty.

    I finally purchased and am quite happy with my choice (after 2 months of research).
    I hope this is helpful to others.
  • jvigil88jvigil88 Member Posts: 21
    I am purchasing a 2002 Ford Explorer Limited 2x4 with 31,000 miles tonight and I am curious about purchasing an extended warranty. Should I go through the dealer or on my own. It is a certified vehicle so it has a 75,000 warranty that it comes with but I want to make sure I am covered for longer. Also I am in Los Angeles, CA.

    Janell
  • civilciviccivilcivic Member Posts: 3
    #1 The warranty i got through my dealer was a National Warranty Insurance Group backed policy and we all know what happened to them.
    #2 No dealer I have bought a vehicle through offers a manufacturer backed policy unless its a brand new vehicle.
    #3 I wasn't sure what the status quo was as far as listing company names on the message board, but since you asked, the warranty I just recently purchased was from Warranty Warehouse and its for 4 years or 90,000 miles. They repaired my wiper motors and power windows just this year. It was a very smooth process with no out of pocket expense or time wasted.

    I argue for 3rd party warranties because this is the 4th warranty I've purchased in the last 12 years and by far the easiest to use.
    (re: to qbrozen) Stop complaining and start complimenting. Maybe people should make note of the companies they're happy with more often. It seems every time you hear something about a specific company it's all bad news. This is my endorsement for a company that has done right by me over the last year anyway. If your looking for a warranty on your vehicle try Warranty Warehouse. I hope you have as good an experience as I have had.
  • qbrozenqbrozen Member Posts: 33,736
    I don't think you were really aiming that first sentence at me since I haven't done any complaining, so just wanted to point that out.

    I couldn't agree with you more that people should praise their good experiences as much as they complain about their bad. Unfortunately, the old saying will probably always hold true .... how does it go again? Something like a customer who has a good experience will tell one person about it, but one who has a bad experience will tell 10? Something like that.

    I haven't decided whether I'm going to get a warranty for my 350Z or not. We bought the Honda factory warranty for my wife's car, though.

    '11 GMC Sierra 1500; '98 Alfa 156 2.0TS; '08 Maser QP; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '11 Mini Cooper S

  • virgiesmomvirgiesmom Member Posts: 59
    Two years ago I purchased a Ford ESP extended warraty for my new Mountaineer from
    Mid-States Ford Truck Sales Inc. in Iowa
    http://www.mid-statesford.com and I live in Virginia. Received the most competitive quote and was very simply handled via email, phone and fax. Give them a shot.
    Virgie
  • kwahaeskwahaes Member Posts: 1
    Anyone have any recommendations for an extended warranty for an 02 Trailblazer. It has 33,000 miles, has a warranty from the dealer as a certified GM auto until 39,000.
    Thanks.
  • wyldcatzwyldcatz Member Posts: 17
    I just purchased a 2005 Corolla LE yesterday, and of course, got the whole spiel about extended warranties. They quoted me around $1655 for an 84-month warranty (though there were other slightly cheaper options) and said I had 30 days in which to purchase this, or the price would go up.

    Just wondering if the warranties sold on Toyotawarranty.com are legit and acceptable? Mahalo!
  • gwhatnowgwhatnow Member Posts: 10
    I'm looking into extended warranties for a soon-to-be-purchased Corolla. Toyota's web site refers you to Toyota Financial Services (toyotafinancial.com) which sells warranties which seem reasonably priced (1,100 for 72 month/100k). The Southeast, however, where I now live, is specifically excluded. Any ideas about what to do? Buy the car in another state? Buy the warranty using a home address in another state (though the car would be registered here in NC)? I haven't talked to a dealer here yet to see if their prices/terms are similar to TFS's, but I imagine they'd be higher (though I'd still use that price to bargain).

    BTW, wyldcatz, the Toyotawarranty.com people told me they sell the same warranty as TFS, and that they are Toyota dealers. The TFS site says "new vehicle protection plans can be purchased at any time while your vehicle: is less than three years old and has fewer than 36,000 total miles."
  • gwhatnowgwhatnow Member Posts: 10
    Just answered my own question by calling TFS. You can buy the warranty from any dealer not located in the southeast. I guess the question now should be -- is this a better warranty than what's available from dealers here? All in the details (to be reviewed), but at least I have a starting point for comparison, both in coverage details and pricing.
  • wyldcatzwyldcatz Member Posts: 17
    Thank you so much for your reply, gwahtnow! I'll give them a call to make sure it covers Hawaii. I never know what glitches I'll come across when buying things. Thanks again!
  • wyldcatzwyldcatz Member Posts: 17
    As a follow-up to my above post:

    I checked Toyotafinancial.com, and their plan is not available in Hawaii (what a surprise... not!) I have a call in to Toyotawarranty.com to check on the validity of their plan in Hawaii, and the guy told me that he's had problems getting those plans approved for people in Hawaii (last time it took about 3 months to get it approved). He's checking and will get back to me.

    I refuse to buy anything but a dealer-backed extended service coverage, so my question is: Am I doomed to pay $1,500 for a 7-year/75k plan, as was quoted by my salesperson when I purchased my car?

    Any heop would be appreciated. Mahalo!
  • wyldcatzwyldcatz Member Posts: 17
    Ummm... the last paragraph should read "Any HELP would be appreciated." Fingers not working...
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