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Comments
Ajax Nissan, where I purchased the vehicle - the sales manager was nice enough to have the dealership buy it back and gave me a brand new Quest. I asked and was given an exchange for a most recently manufactured 2004Quest at no additional cost to me.
It's been a month and the new Quest is not without challenge, which I will post in a separate message.
I do, however, appreciate what Ajax Nissan has done for me. I still would not recommend a 2004Quest but if anyone has their mind set on any other Nissan vehicles, they should at least try talking to the good folks at Ajax Nissan.
However, 2 weeks into driving, I started hearing rattles inside left sliding door . I considered it minor and waited until the other sliding door started to rattle before I brought the van it. The problem seemed to have been fixed for now.
Audio - rear speakers have no sound while DVD (headphones) is being used
Summer is here! I loaded the van up with 4 teenagers, 2 in the back listening to their favourite CD and 2 in the 2nd row enjoying the DVD. We were on our way to Wonderland, 45 minutes' drive away from our house. I set the speakers to "R3" (I don't share their taste of music) - it started fine and then 15 minutes later on the highway, the music on the rear speakers started to fade... then to nothing.
My hushand, Ron, brought the van in today and was told whenever the DVD (w/headphones) is on, music from CD can only be heard from front speakers while rear speakers will go mute. They sent him away without checking the van. This contradicts our experience since the rear speakers did work at the start of the trip. The girls won't have it or not complaining if they couldn't hear their favourite music for a stretch of 15 mins.
I would really appreciate if there is any Quest owners out there who can try out playing CD with audio "FADE" setting on "R3" to "R5" and check on the rear speakers while DVD is on a the same time to verify the dealers' claim.
Many Thanks.
I tested my 2000 Olds Intrigue tonight. The outside temperature was 75. The air measured at 38 degrees.
Can you please check your air vent temperature vs outside temperature with the AC off? Does the air seem hot?
I had my Quest in the shop again because the A/C started blowing warm air from a stop. I had the service manager and a technician take a ride with me in a 106 degree weather. After a 20 minute ride we all came back with the back of our shirts wet and they said this was unacceptable. They fought with 1800Nissan for about a day but Nissan will not budge. They kept saying the A/C system is operating per design. The dealership apologized and said there is nothing more they can do. Right now I'm averaging about 70 degrees in 106 degree temperature, humidity around 25%.
Regarding the Nissan Quest Initiative "....an air conditioning label replacement..." sounds like a cover up to me. Does anyone know what exactly this is?
Does anyone know how to post a .jpg file in this Forum. The file is a copy of the 2004 Quest A/C specs.
replace on your car? Do they
replace them based on the VIN #
of your vehicle?
is operating better than yours,
though possibly not as good as it
could. What Nissan dealer do you
get yours serviced at? I just
started going to ABC Nissan.
I'll have a chnace to measure the air temperature without the AC on tomorrow. I have the van all day.
This sounds eerily similar to what others owners of various vans have had to deal with to solve issues. If the temperature measures out too high, I'll stop by my dealer tomorrow afternoon for a quick talk.
If you can't get anyone who knows
how to do so, can you type in the
2004 Quest A/C specs?
Thanx
I live in Mesa and the dealers I've been dealing with are Earnhardt Nissan and Brown & Brown. I dealing with the BBB autoline from here on out.
Email me at notcool777@yahoo.com and I will send you the A/C specifications.
It's been a great van. It has a great engine, the inside adjusts from passenger to cargo to anything in between very quickly (we moved an executive desk with it- it only took a minute to drop all of the seats to do it!) it handles well, and everytime I see a Sienna on the road I'm again happy I bought a much better looking minivan. (we have a smoke sl- it almost looks scary, espicially at night with the lighted running boards).
Anyway, I expected some small issues as this is the Quest's first year, but overall have been very satisfied with the van and with the help from the dealership. Also it appears Nissan is going to upgrade a several of the parts in the early production vans like mine. I'm glad Nissan is taking responsibility for their product. I don't think it's something Toyota has done, and some of their products lately have not been doing all that well (although they make some great cars and trucks too- which I have owned also)
Good luck.
tom
I drove the van for about 150 or so miles this morning and the AC temperture never got lower then 52 degrees. The humidity was low and the temperature was between 72-78. I also measureed the vent air temperature without the AC on. this measured at 80 (about 4 degrees higher then the outside temperature) and it kept rising to about 84.
I have to say I do enjoy driving the van. Love the flexibility of the space, styling and the engine. The rattles are really the only thing that bothers me. I do think the AC will be more of a problem as things heat up here in the northeast. But even that doesn't annoy me since the AC does cool, just not as efficiently as it should.
Does anyone know what the rear hatch issue is; It requires new ball studs and an upgraded hinge?
Anyway, my latest minor annoyance was we used the Sonar Disable switch for the 1st time and it fell into the dashboard when my wife pushed it, leaving a hole.
But after 10,000 miles, if they eliminate the squeek/rattle, I'll be 100% satisfied with the Quest - it's been great on our summer jaunts.
http://nissanhelp.com/News/Quest%20Satisfaction%20Initiative.htm
I'll ask the service manager on Monday when they plan to start providing these fixes.
I called the Nissan 800 number and they said I was on schedule to receive the letter end of July - beginning of August - I CAN'T WAIT!!!
I have a love/hate relationship with my Quest, but these fixes are going to make everything all better
occasional access to a computer.
I'll e-mail you when I get back
Thanks
the transmission issue happen to my twice, though
it hasn't happened for over a month. I also
had the radio issue mentioned by some awhile
back. You turn on the car, then the radio and
there is no sound. You turn the car off, then
back on and the sound is back. I'd read , in
this forum, that they are replacing the stereo
with a new one. Is this true? I don't see any
TSB's, on this.
The vin on my car is 335181, so I would imagine
I am going to be recieving some of the Quest
Customer Initiative repairs.
As for the recall initiative I have spoken with my dealer who confirm's the activity, but says that parts have not been received at all. I am #10 on their list looking for service, which takes about 1-week and will come with a rental car.
Satisfaction Initiative TSB Follow these instructions.
1. WWW.nissanhelp.com
2. Click on the Quest
3.Under "OWNERSHIP" click on "DIAGNOSE."
4. Click on ELECTRICAL & AUDIO.
5. There is a list of various things.
Click on 2004 Nissan Satisfaction Initiative
TSB.
There you will find the whole tsb, with the parts
to be replaced and the coresponding VIN #'s that
qualify for each part.
This is a great site. You can actually read all
TSB's, the whole thing.
I hope these fixes help some of you out there. i
bought my SL with Skyview roof in May. based on
my VIN# all these things should already be on my van.
These are small issues, but it is a start. With this and the 200 engineers coming from Japan to
the plant, some of the larger issues, like the
transmission and a/c will hopefully be addressed. I never thought I be saying that I love a mini van, but I
love this mini van. I just hate some of the things all of us are having to deal with. Lets hope they continue to work on getting the things we hate fixed, so we can continue to love this mini van
engine light had come on and wouldn't go off.
It ended up needing to have an air/fuel
sensor replaced. I asked my service advisor to have
the tech check into the intermitent slient
radio/cd problem and the intermitent
transmission problem many of us have been
experiencing. She said she'd assign my
car to their most experienced technician,
a guy who's been there 20 years.
He claims that the two problems are related.
They are both tied to a problem in the " IPDM
CONTROL UNIT." This was explained to me
as a computerized relay box. They have
ordered a new new one for my car. If this
is the problem it is going to take an
extended period of time to see if this works.
The transmission thing hasn't happened to me since May 31st. The silent radio happened
once on May 14th and once on July 8th.
a/c temp readings from beginning to end.
San Diego temp 75
El Centro, CA temp 105
Yuma, AZ temp 110
Gila Bend, AZ temp 111
Phoenix, AZ temp 109
Quest temp on recirculate & #3 setting was 48 degrees the whole trip. My wife and kids complained of being cold a couple of times and I put the rear on #2. I was more than comfortable
the whole trip. One interesting note. If I put
the a/c on setting #4 the temp increased to 54
degrees. Put it back to #3 setting, temp went back to 48 degrees.
In 8 minutes the a/c temp was at 56/58 degrees on
#4 setting. I put it on # 3 setting by 15 minutes temp was at 54 degrees. By 20 minutes the a/c temp was 48/50 degrees on the # 3 setting. Idling at stop lights the temp increased to 52/54 degrees. Once I started driving again the temp would drop back down to 48. Once again if I put to setting # 4 temp would increase slightly to 54 degrees.
Notcool, my readings seem to be cooler than your and more consistent. I personally felt comfortable at these temp readings.
That being said, I feel that the overall performance of the a/c is good, not excellent. This is a big van with a lot of interior volume to cool down. My 2001 Jetta under similar conditions cooled down to 46 degrees city driving. On the highway I got it down to 42 degrees.
I'm glad at least you are achieving at least a vent temperature in the upper 40s. As you said, good but not excellent. Hopefully my lemon law case may make a change for the better. A/C systems are not new. There are based on the same compression and expansion principles of older systems. Thanks for your info.
your problem is related to SamuelG's findings ( I think it was posting #634.) I did confirm his findings on my van. If you turn on the fan ( NO A/C ) the air coming into the van is much warmer than the outside temp. He said all Quests have this problem to varying degrees. Perhaps yours, more than others. What ever happens, I hope, one day, you can change your screen name to " VERYCOOL ". Good luck wit your lemon law case.
They called Nissan to report this "complaint". The advisor was very honest with me. They have had other complaints aobut this. They believe that it is due not to the transmission but a computer or software "glitch". Glitch is my workd not theirs. The accelerator pedal is linked electronically to the throtle body nowinstead of the traditional mechanical connection. They believe it may have to do with this connection. The problem is it happens so infrequently that it is hard nail down. By thetime youtake it to the dealership, all the symptoms are gone but you know it happened. They are aware of this and are working on a solution. She said they do not feel anythign is wrong with the transmission itself.
I told her at the end of the conversation that the thign that bothers me most is not the AC or rotors being out of round, it's the stupid rattles. And she agreed. The rattles give you a sense of cheapness and lack of quality. And she wrote this concern on the service slip so it is documented.
Overall, i love driving this van. Lots of power, love the space and flexibility. Right now there are just a bunch of first model year issues. But I am pleased to see that Nissan is trying to correct these things. So to everyone out ther looking for a minvan, keep the Quest on your list.
I know someone way back posted something about their HVAC lights not working. Mine seem to have started to become lazy- everything else lights up but the HVAC knobs, although after turning them on and off a few times they light up. Does anyone else have this problem?
I also have the running boards, and find that this van is so low that if not careful you can bump them into curbs (my wife bent the passenger side running board!). I am tempted to try to raise the van up a few inches to get a little better ground clearance- I am have scraped the bottom of the van on quite a few driveways.
tom
The mixed emotion is that after this week in the shop I should fully qualify for the NJ Lemon Law (20 or more days in shop). Maybe I will go for a new one, and the prices are lower with all items are fixed.
Has anyone been through the actual process. The letter is different then what was on the Infinitihelp website. Very generic letter that tries not to explain all that it should.
The radio head/plug for rear seat passengers pulls out of its base easily. There seems to be two clips on each side, but, they don't seem to be large enough to hold it in place. We only noticed this when we unplugged a headphone set.
The second problem is that the very last section of the overhead console is loose. It seems that there is a white plastic push screw that is stipped because when you try to push it up, it doesn't grab. Anyone know of a easy way to access this to fix it?
We have 2700 miles on our van, and haven't experienced any of the other 'issues' reported here so far. If it wasn't so quite, we would have never noticed the rear squeaky overhead console.
We have noticed that the rear backup sensors are very sensitive and often seem to pickup things 10' to 15' away. It will beep only once. We don't mind that at all. We have also noticed that if you are backing into a driveway that has a fairly steep angle between the road and driveway, it will beep once.
We have no complaints with the AC. However, we have noticed that the fan 'never' goes to the lower two settings when on automatic control and that is with lower 80's outside temp.
We noticed the transmission clunked once yesterday during a mountain excursion. It was a very steep road with hairpin turns and driving less than 30MPH at any moment. During a hairpin turn, the transmisson, for a split second, couldn't figure out the gear it needed. We noticed when going back down, the transmission did a great job in choosing a lower gear and holding it.
However, these are all nit picky items, we love this van and are completely satisfied.
RE: 2005's
Autoweek also has the same article. Let us hope some of those redesign are passed on to those who have purchased 2004's. Perhaps along the lines of the "Quest Customer Satisfaction Initiative." Or maybe through TSB's or recalls.
My SE needed these fixes and their explanation from the service tech. It took 2 days at the dealer.
1. Sliding Door squeak and rattle kit - install 2 new rubber buttons and 2 improved dovetails on each door. Install a hard tube through a slit in the rear half of the door gasket to make it firmer.
2. Tailgate area adhesive - a structural adhesive injected behind the hinges on the top of the door. Service tech told me that some hinges were cracking due to excessive flexing.
3. Rear hatch strut ball studs at the end of the gas strut were replaced for extra strength.
4. A new shifter handle with improved electronics inside - don't know what the problem was.
5. New 2nd row seat adjustment handles because the old ones would break if you brushed them while walking through the middle of the vehicle.
Anyone else get additional detail?