that does sound weird. The main thing is the A/C is blowing cooler. I would keep all your records and keep track of the conversations. You may want to follow up by writing a letter to NIssan with your VIN number on it to formally document the action taken by the dealer. This is in case something pops up later down the road.
I used to own a 2004 Quest with numerous problems (messsage#550), the most severe of which was the unfixable problem of front windows came down on their own without warning. After numerous attempts to have Nissan Canada buy back the troublesome Quest, I was told buy back from Nissan Canada is "not an option".
Ajax Nissan, where I purchased the vehicle - the sales manager was nice enough to have the dealership buy it back and gave me a brand new Quest. I asked and was given an exchange for a most recently manufactured 2004Quest at no additional cost to me.
It's been a month and the new Quest is not without challenge, which I will post in a separate message.
I do, however, appreciate what Ajax Nissan has done for me. I still would not recommend a 2004Quest but if anyone has their mind set on any other Nissan vehicles, they should at least try talking to the good folks at Ajax Nissan.
I was granted exchange of a brand new Quest a month ago in which I was very appreciative of what Ajax Nissan has done for me.
However, 2 weeks into driving, I started hearing rattles inside left sliding door . I considered it minor and waited until the other sliding door started to rattle before I brought the van it. The problem seemed to have been fixed for now.
Audio - rear speakers have no sound while DVD (headphones) is being used
Summer is here! I loaded the van up with 4 teenagers, 2 in the back listening to their favourite CD and 2 in the 2nd row enjoying the DVD. We were on our way to Wonderland, 45 minutes' drive away from our house. I set the speakers to "R3" (I don't share their taste of music) - it started fine and then 15 minutes later on the highway, the music on the rear speakers started to fade... then to nothing.
My hushand, Ron, brought the van in today and was told whenever the DVD (w/headphones) is on, music from CD can only be heard from front speakers while rear speakers will go mute. They sent him away without checking the van. This contradicts our experience since the rear speakers did work at the start of the trip. The girls won't have it or not complaining if they couldn't hear their favourite music for a stretch of 15 mins.
I would really appreciate if there is any Quest owners out there who can try out playing CD with audio "FADE" setting on "R3" to "R5" and check on the rear speakers while DVD is on a the same time to verify the dealers' claim.
Well, I measured the air temperature leaving the vents when the AC is on. Outside temperature read 83 degrees and humidity is about 65%, with the car driving at highways speeds, the temperature only got down to 52 degrees. That was in the outside air mode. I have a Quest S. But no on felt hot in the car. So the interior was cool but obviously the ACwas not working at maximum efficiency.
I tested my 2000 Olds Intrigue tonight. The outside temperature was 75. The air measured at 38 degrees.
The thing I found unusual was the fact that I took the car to a dealer that I trusted and they told me that the freon level was fine. When I took the car to a second dealer, they actually told me that they took out the freon container and weighed it. It was two-thirds empty according to them. They guessed that the freon container was almost empty when it left the factory. This is leading me to think that this is the only reliable way to determine the level of the freon. They have to physically remove the container rather than read a gauge of some sort. Of course, this is only a guess as I am no mechanic by any stretch of the imagination. They also used a dye to check for any leaks. None detected. I used the car yesterday in about 80 degree weather with about 30% humidity. The car performed well and passed with flying colors. Will keep my fingers crossed. Good luck to you guys.
My dealer (Beavercreek, Ohio) denied existence of initiative. I printed it and took it to them and they still denied that it was on their nissan.net (official Nissan network). After calling the dealership owner and having him and the service manager talk to me in person they have agreed to order and install the parts. Will it occur? If past experience with this dealership and the service manager continues, I doubt it! I talked to Nissan USA and was told letters will be mailed to customers on the initiative. They also said that the progress on the initiative is slow because of lack of parts.
dtownfb: That is what I am talking about. I'm not suprise what you measured and the differences you see. If the humidity gets any higher the problem will get worst. When you compare the A/C system in the Quest to other vehicles, you will see that the Quest's system is substandard.
I had my Quest in the shop again because the A/C started blowing warm air from a stop. I had the service manager and a technician take a ride with me in a 106 degree weather. After a 20 minute ride we all came back with the back of our shirts wet and they said this was unacceptable. They fought with 1800Nissan for about a day but Nissan will not budge. They kept saying the A/C system is operating per design. The dealership apologized and said there is nothing more they can do. Right now I'm averaging about 70 degrees in 106 degree temperature, humidity around 25%.
Regarding the Nissan Quest Initiative "....an air conditioning label replacement..." sounds like a cover up to me. Does anyone know what exactly this is?
Does anyone know how to post a .jpg file in this Forum. The file is a copy of the 2004 Quest A/C specs.
I live in Phoenix too. My a/c is operating better than yours, though possibly not as good as it could. What Nissan dealer do you get yours serviced at? I just started going to ABC Nissan.
Yes it is based on VIN. My van qualifies under 5 of the 9 items. There is also a fix out for the door actuator causing the problems of the doors not closing during cold weather.
Well I was out yesterday. Temperature was around 88 and pretty humid. I eve took the long way home to see if the AC would get any colder. And it blew "cool" air. Cool enough to get rid of the humidity and lower the car temperature to tolerable level but not cold by any means.
I'll have a chnace to measure the air temperature without the AC on tomorrow. I have the van all day.
This sounds eerily similar to what others owners of various vans have had to deal with to solve issues. If the temperature measures out too high, I'll stop by my dealer tomorrow afternoon for a quick talk.
Eyeblind: I live in Mesa and the dealers I've been dealing with are Earnhardt Nissan and Brown & Brown. I dealing with the BBB autoline from here on out.
Email me at notcool777@yahoo.com and I will send you the A/C specifications.
We bought our Quest back in September and have about 9K hard miles on it. There are a lot of hills and rough roads where we live, and most of the miles have been city driving, and my wife is not gentle with her cars. Other than the squeaks and rattles, most of which have been fixed, everything works very well. No AC problems, no power door problems, no transmission problems, etc.
It's been a great van. It has a great engine, the inside adjusts from passenger to cargo to anything in between very quickly (we moved an executive desk with it- it only took a minute to drop all of the seats to do it!) it handles well, and everytime I see a Sienna on the road I'm again happy I bought a much better looking minivan. (we have a smoke sl- it almost looks scary, espicially at night with the lighted running boards).
Anyway, I expected some small issues as this is the Quest's first year, but overall have been very satisfied with the van and with the help from the dealership. Also it appears Nissan is going to upgrade a several of the parts in the early production vans like mine. I'm glad Nissan is taking responsibility for their product. I don't think it's something Toyota has done, and some of their products lately have not been doing all that well (although they make some great cars and trucks too- which I have owned also)
Hmmm...I'm wondering if this AC problem might have something to do withe the AC ducting heating up too much from outside heat...in other words, if the ducting is not properly insulated on these vans. This might explain why in the shop you get good readings from the vents but out in the blazing sun you don't...also why the air heats up when the van is going slowly or is stationery.
That is an interesting theory. I made an appointment to have my van checked out on Monday. Actually they are looking at a couple other things like the steering wheel shimmering during braking and more rattles in the doors.
I drove the van for about 150 or so miles this morning and the AC temperture never got lower then 52 degrees. The humidity was low and the temperature was between 72-78. I also measureed the vent air temperature without the AC on. this measured at 80 (about 4 degrees higher then the outside temperature) and it kept rising to about 84.
I have to say I do enjoy driving the van. Love the flexibility of the space, styling and the engine. The rattles are really the only thing that bothers me. I do think the AC will be more of a problem as things heat up here in the northeast. But even that doesn't annoy me since the AC does cool, just not as efficiently as it should.
I initially glossed over this news, then realized what it was saying. Nissan is fixing 8 problems, including the dreaded door rattle. I hope the fixes work.
Does anyone know what the rear hatch issue is; It requires new ball studs and an upgraded hinge?
Anyway, my latest minor annoyance was we used the Sonar Disable switch for the 1st time and it fell into the dashboard when my wife pushed it, leaving a hole.
But after 10,000 miles, if they eliminate the squeek/rattle, I'll be 100% satisfied with the Quest - it's been great on our summer jaunts.
Yeah, this is great news - my van qualifies for 8 of the 9 fixes including the dreaded rattle. I called my Nissan dealer and they said that Nissan is notifying customers in batches (to manage the availability of parts) and that I should wait until I receive the letter (they will be notified at the same time).
I called the Nissan 800 number and they said I was on schedule to receive the letter end of July - beginning of August - I CAN'T WAIT!!!
I have a love/hate relationship with my Quest, but these fixes are going to make everything all better
I will call this weekend. Of course, my wife comes into my office frantic saying the car is accelerating but not going anywhere. I took it for a ride around the block and everythign was fine but I think i may have had my first experience with transmission issue. Again the vehicle goes in Monday to address some of the issues listed, I guess I will add this to that list.
I've had my quest since May 12th. Have had the transmission issue happen to my twice, though it hasn't happened for over a month. I also had the radio issue mentioned by some awhile back. You turn on the car, then the radio and there is no sound. You turn the car off, then back on and the sound is back. I'd read , in this forum, that they are replacing the stereo with a new one. Is this true? I don't see any TSB's, on this.
The vin on my car is 335181, so I would imagine I am going to be recieving some of the Quest Customer Initiative repairs.
Has anyone actually seen a more detailed description of the repairs, or could this just be a ploy by Nissan to curb what must be an onslaught of arbitration and lemon law actions. My phone call to Nissan Corp this morning yielded me no more info than what is posted on the Nissanhelp site. The dealers don't seem to have all the info yet either. I have an arbitration hearing scheduled for this coming Tuesday and am wondering if I should delay it in light of these new "fixes". I would like to know if Nissan has actually redesigned new hardware and hinges for the squeaking and rattling sliding doors and rear hatch.
My SL has 6,100 and have it serviced for the Radio, Auto Door Reversing and rattles. I still have the problem with the radio and auto door (which I was told was fixed). Last week I noticed the transmission problem!
I received the counter-measure radio (redesigned) Feb 19. The part # is 28185j2001rx. there is also a notation RN11RA also a note FC:ZE01 Until this was done I had to 'reboot' my car to get the radio/DVD/CD to work.
As for the recall initiative I have spoken with my dealer who confirm's the activity, but says that parts have not been received at all. I am #10 on their list looking for service, which takes about 1-week and will come with a rental car.
If anyone wants to see the 2004 Quest Customers Satisfaction Initiative TSB Follow these instructions. 1. WWW.nissanhelp.com 2. Click on the Quest 3.Under "OWNERSHIP" click on "DIAGNOSE." 4. Click on ELECTRICAL & AUDIO. 5. There is a list of various things. Click on 2004 Nissan Satisfaction Initiative TSB.
There you will find the whole tsb, with the parts to be replaced and the coresponding VIN #'s that qualify for each part.
This is a great site. You can actually read all TSB's, the whole thing.
I hope these fixes help some of you out there. i bought my SL with Skyview roof in May. based on my VIN# all these things should already be on my van.
These are small issues, but it is a start. With this and the 200 engineers coming from Japan to the plant, some of the larger issues, like the transmission and a/c will hopefully be addressed. I never thought I be saying that I love a mini van, but I love this mini van. I just hate some of the things all of us are having to deal with. Lets hope they continue to work on getting the things we hate fixed, so we can continue to love this mini van
My dealer in Beavercreek has set an appointment for Tuesday to install all of the upgrades under the Customer Satisfaction Initiative. I qualify for seven of the nine. Will let you know what happens.
I took my van to the dealer today. Check engine light had come on and wouldn't go off. It ended up needing to have an air/fuel sensor replaced. I asked my service advisor to have the tech check into the intermitent slient radio/cd problem and the intermitent transmission problem many of us have been experiencing. She said she'd assign my car to their most experienced technician, a guy who's been there 20 years. He claims that the two problems are related. They are both tied to a problem in the " IPDM CONTROL UNIT." This was explained to me as a computerized relay box. They have ordered a new new one for my car. If this is the problem it is going to take an extended period of time to see if this works. The transmission thing hasn't happened to me since May 31st. The silent radio happened once on May 14th and once on July 8th.
I drove back from San Diego the other day I took a/c temp readings from beginning to end.
San Diego temp 75 El Centro, CA temp 105 Yuma, AZ temp 110 Gila Bend, AZ temp 111 Phoenix, AZ temp 109
Quest temp on recirculate & #3 setting was 48 degrees the whole trip. My wife and kids complained of being cold a couple of times and I put the rear on #2. I was more than comfortable the whole trip. One interesting note. If I put the a/c on setting #4 the temp increased to 54 degrees. Put it back to #3 setting, temp went back to 48 degrees.
I did some city driving and took a/c temp readings. Outside Phoenix temp was 110 degrees. In 8 minutes the a/c temp was at 56/58 degrees on #4 setting. I put it on # 3 setting by 15 minutes temp was at 54 degrees. By 20 minutes the a/c temp was 48/50 degrees on the # 3 setting. Idling at stop lights the temp increased to 52/54 degrees. Once I started driving again the temp would drop back down to 48. Once again if I put to setting # 4 temp would increase slightly to 54 degrees.
Notcool, my readings seem to be cooler than your and more consistent. I personally felt comfortable at these temp readings. That being said, I feel that the overall performance of the a/c is good, not excellent. This is a big van with a lot of interior volume to cool down. My 2001 Jetta under similar conditions cooled down to 46 degrees city driving. On the highway I got it down to 42 degrees.
One would expect vent temperatures to increase with increased fan speed. The AC unit has only so much capacity. The more the air flow the less the capacity to cool the air. Nevertheless, the total cooling capacity will increase because of the increased air flow even though at lower temperature.
Eyeblind: Your readings are definitely cooler than mine. The monsoon season is now here in Arizona and the best vent temperature I can achieve on the #3 settings is 67 to 70 degrees (Outside temp of 108 degrees and after one hour of driving). My 95 F150 at the same time still puts out 40 to 42 degrees. Nissan is still saying 70 degrees is still acceptable. We hardly drive the Quest anymore due to this issue. Last weekend we went out for dinner around 5pm (hottest point of the day) and we were all uncomfortable.
I'm glad at least you are achieving at least a vent temperature in the upper 40s. As you said, good but not excellent. Hopefully my lemon law case may make a change for the better. A/C systems are not new. There are based on the same compression and expansion principles of older systems. Thanks for your info.
I would be upset if I were getting a/c temp readings that you are getting. Arizona is one of the worst places to have such problems. Maybe your problem is related to SamuelG's findings ( I think it was posting #634.) I did confirm his findings on my van. If you turn on the fan ( NO A/C ) the air coming into the van is much warmer than the outside temp. He said all Quests have this problem to varying degrees. Perhaps yours, more than others. What ever happens, I hope, one day, you can change your screen name to " VERYCOOL ". Good luck wit your lemon law case.
I took my Quest S into the dealership on Monday to check 4 things: AC, rattles in DS sliding door, transmission, steering wheel shimmy. First off, Ihave to say the folks over at Cooper Nissan in Easton are great to work with. I'm sure the company has instructed them to provide the best service possible but I received a call from the service advisor and she spent close to 20 minutes with me on the phone discussing each issue. They steering wheel shimmy was caused by "out of round" rotors. The AC measured at 45 degrees (figures) but they did say bring it in on the next hot humid day (only 70 degrees outside) so they can test it again. I qualify for 3 of the 9 fixes which includes upgraded hardware for the sliding doors. The parts are on order and they will call me when they arrive. Then there is the transmission!!
They called Nissan to report this "complaint". The advisor was very honest with me. They have had other complaints aobut this. They believe that it is due not to the transmission but a computer or software "glitch". Glitch is my workd not theirs. The accelerator pedal is linked electronically to the throtle body nowinstead of the traditional mechanical connection. They believe it may have to do with this connection. The problem is it happens so infrequently that it is hard nail down. By thetime youtake it to the dealership, all the symptoms are gone but you know it happened. They are aware of this and are working on a solution. She said they do not feel anythign is wrong with the transmission itself.
I told her at the end of the conversation that the thign that bothers me most is not the AC or rotors being out of round, it's the stupid rattles. And she agreed. The rattles give you a sense of cheapness and lack of quality. And she wrote this concern on the service slip so it is documented.
Overall, i love driving this van. Lots of power, love the space and flexibility. Right now there are just a bunch of first model year issues. But I am pleased to see that Nissan is trying to correct these things. So to everyone out ther looking for a minvan, keep the Quest on your list.
In my last post #606(2nd week June) I mentioned that my rattles were back, this weekend while cleaning the car, as I opened the passenger sliding door, a AA battery rolled into view how it got there probably has to do with one of my boys changing the batteries in their walkman and dropping one on the floor, anyway the first time I drove the van after removing the battery was magical, rattles were gone, even went over some potholes just to confirm it. For those with rattles you can check to make sure that there are no foreign objects in the sliding door track area, I had the battery in mine for more than a month causing all sorts of annoyance and unnecessary doubts about my van. Just don't ask me how the battery was able to hide all the time, I have no idea.
I wonder if the new AC label indicates a higher charge/pressure for the freon? Prehaps the Quest minivans aren't being properly filled. When the dealer checks the system it looks fine based on the existing label...
I was on my way to the dealer for some minor stuff, door rattle (2nd time), tire rotate, and I have a leak in the roof but I don't have a sky roof. On the way over it's about 89 degrees outside and I have the A/C running. I am in a construction area stop and go, after driving for about 3 miles and I have accelerated to 45 mph, the RPM drop to 1. I was surprised and turned off the A/C which caused the car to regain itself. As I am traveling to the dealership I am playing with the A/C, I see that if I am running the air and accelerating from a light, the RPM's drop and the car will only go about 5 mph. If I am driving at 50 or more I can run the air but then once I have slowed down the same thing happens. By the time I arrived at the dealer, all the lights were going on, Air Bag light was flashing, Battery Light was on, brake light on. I asked the Service Tech to get in the car for a ride right away so they can't tell me later they could not duplicate. By this time, I couldn't make it around the parking lot, A/C on or not, in fact I could roll the windows down but they would not roll up. The Service Tech mentioned this to a mechanic and he said it sounds like the Alternator and that they have seen this before. The Tech also said the car was dead while he was writing my order they tried to pull it forward and it had died. My van is 5 months old and has 7800 miles. If it is the Alternator then I will have that replaced I also had a new power steering pump replace at 2 month with 3000 miles. Prior to getting this Quest I had two Dodge Caravan's each for 3 years and neither one was ever in the shop! I really like my van but now, I am really bothered with two major repairs in less than six months.
My dealer in Beavercreek installed the 6 fixes that my Quest qualified for under the initiative. Like magic my problems are solved. Quest drives a lot quieter now. Door and seat rattles are all gone. Only noise left is a creaking at times from the front of the long overhead console. They have tried 3 times to fix this. I also had them install running boards. They did a good job, however last night I found out they they can hit the tire guide rails in car washes. I now need a new front running board cover on the right side.
I'm having problems with my 04 Quest starting now and then. Seems to be in higher altitudes but not sure. Couple weeks ago, took it to the mountains overnight, would not start in the morning (cranked; so battery fine)so had it towed back into town where it started fine. Took it to the dealer on Wednesday; computer told them it had to be re-programmed. Said it should take care of problem; took Quest to the lake on Thursday-- wouldn't start Friday morning. Tried every two hours. Finally started at 8 pm. I'm taking it in to the dealer on Thursday but don't know how they're going to duplicate the problem unless they take it to the mountains and stay overnight! Over the phone the service manager seemed baffled (not encouraging) so any suggestions on what this might be would be greatly appreciated. Also most likely related is a chug-a-chug problem I've been having when accelerating. Thanks in advance for any and all suggestions.
It's an SL. I do have an anti-theft device on it but I don't think that's it because when I forget to disable the anti-theft device it won't even turn over.
Apparently my driver side sliding door window was glued to the door panel (it's not supposed to be) and my dealer had to replace the door panel (removing it from the window). I think it's done the trick, I don't hear the squeaking anymore!
I know someone way back posted something about their HVAC lights not working. Mine seem to have started to become lazy- everything else lights up but the HVAC knobs, although after turning them on and off a few times they light up. Does anyone else have this problem?
I also have the running boards, and find that this van is so low that if not careful you can bump them into curbs (my wife bent the passenger side running board!). I am tempted to try to raise the van up a few inches to get a little better ground clearance- I am have scraped the bottom of the van on quite a few driveways.
But I was already on the list, I'm number six) with a bullet!. I am told by my dealer that I will be loaned one of their Quest van's for the week that it will take.
The mixed emotion is that after this week in the shop I should fully qualify for the NJ Lemon Law (20 or more days in shop). Maybe I will go for a new one, and the prices are lower with all items are fixed.
Has anyone been through the actual process. The letter is different then what was on the Infinitihelp website. Very generic letter that tries not to explain all that it should.
I've had my Quest for almost two weeks. I have two issues and wanted to see if others had experienced the same and if you fixed it yourself or took it back to dealer. The radio head/plug for rear seat passengers pulls out of its base easily. There seems to be two clips on each side, but, they don't seem to be large enough to hold it in place. We only noticed this when we unplugged a headphone set. The second problem is that the very last section of the overhead console is loose. It seems that there is a white plastic push screw that is stipped because when you try to push it up, it doesn't grab. Anyone know of a easy way to access this to fix it? We have 2700 miles on our van, and haven't experienced any of the other 'issues' reported here so far. If it wasn't so quite, we would have never noticed the rear squeaky overhead console. We have noticed that the rear backup sensors are very sensitive and often seem to pickup things 10' to 15' away. It will beep only once. We don't mind that at all. We have also noticed that if you are backing into a driveway that has a fairly steep angle between the road and driveway, it will beep once. We have no complaints with the AC. However, we have noticed that the fan 'never' goes to the lower two settings when on automatic control and that is with lower 80's outside temp. We noticed the transmission clunked once yesterday during a mountain excursion. It was a very steep road with hairpin turns and driving less than 30MPH at any moment. During a hairpin turn, the transmisson, for a split second, couldn't figure out the gear it needed. We noticed when going back down, the transmission did a great job in choosing a lower gear and holding it. However, these are all nit picky items, we love this van and are completely satisfied.
Good News. I just read an article in Automotive News. Says that the Nissan engineering team redesigned and made design notes to suppliers regarding 200 parts in the Quest/Titan/Armada. They addressed issues such as squeaking windows/windshields/doors, poor AC operation, and other common complaints. All of the changes are to be implemented in 2005 models in an effort to increase the JD Powers new car survey results. He went on to say that they would drive and review the first of the 2005's in late August.
I agree that it's good news for those considering an '05. But isn't this entire matter further indication of the truth of the old cliche about buying cars in their first model year?
I have a 2004 SL with skyview roof, so mine also has the long overhead console. The back end of the console, above the third row, did come loose. I took it to the dealer. They were able to reattach it, but said the overhead console is warped and ordered a new one under warranty.
RE: 2005's Autoweek also has the same article. Let us hope some of those redesign are passed on to those who have purchased 2004's. Perhaps along the lines of the "Quest Customer Satisfaction Initiative." Or maybe through TSB's or recalls.
Have had my SL for 11 months and, as I’ve said before, have had zero problems (except for some glitchy stuff with fuses). I long ago stopped reading this site because it was too depressing. As a result, I didn’t know about Nissan’s recall/satisfaction initiative until I got it in the mail last week. Being a firm believer in the old adage, “if it ain’t broke don’t fix it,” I’m almost afraid to take it in for the “initiative” things, thinking they’re likely to screw something up and actually precipitate a problem. (Only half joking.)
OK, the new problem first. There is a leak into the rear cargo area. Lots of water soaked about 30% of the carpet. My SE was left out in a rainstorm while at the dealers for the fixes. They saw it and were surprised. I'll take it back next week.
My SE needed these fixes and their explanation from the service tech. It took 2 days at the dealer. 1. Sliding Door squeak and rattle kit - install 2 new rubber buttons and 2 improved dovetails on each door. Install a hard tube through a slit in the rear half of the door gasket to make it firmer. 2. Tailgate area adhesive - a structural adhesive injected behind the hinges on the top of the door. Service tech told me that some hinges were cracking due to excessive flexing. 3. Rear hatch strut ball studs at the end of the gas strut were replaced for extra strength. 4. A new shifter handle with improved electronics inside - don't know what the problem was. 5. New 2nd row seat adjustment handles because the old ones would break if you brushed them while walking through the middle of the vehicle.
Comments
Ajax Nissan, where I purchased the vehicle - the sales manager was nice enough to have the dealership buy it back and gave me a brand new Quest. I asked and was given an exchange for a most recently manufactured 2004Quest at no additional cost to me.
It's been a month and the new Quest is not without challenge, which I will post in a separate message.
I do, however, appreciate what Ajax Nissan has done for me. I still would not recommend a 2004Quest but if anyone has their mind set on any other Nissan vehicles, they should at least try talking to the good folks at Ajax Nissan.
However, 2 weeks into driving, I started hearing rattles inside left sliding door . I considered it minor and waited until the other sliding door started to rattle before I brought the van it. The problem seemed to have been fixed for now.
Audio - rear speakers have no sound while DVD (headphones) is being used
Summer is here! I loaded the van up with 4 teenagers, 2 in the back listening to their favourite CD and 2 in the 2nd row enjoying the DVD. We were on our way to Wonderland, 45 minutes' drive away from our house. I set the speakers to "R3" (I don't share their taste of music) - it started fine and then 15 minutes later on the highway, the music on the rear speakers started to fade... then to nothing.
My hushand, Ron, brought the van in today and was told whenever the DVD (w/headphones) is on, music from CD can only be heard from front speakers while rear speakers will go mute. They sent him away without checking the van. This contradicts our experience since the rear speakers did work at the start of the trip. The girls won't have it or not complaining if they couldn't hear their favourite music for a stretch of 15 mins.
I would really appreciate if there is any Quest owners out there who can try out playing CD with audio "FADE" setting on "R3" to "R5" and check on the rear speakers while DVD is on a the same time to verify the dealers' claim.
Many Thanks.
I tested my 2000 Olds Intrigue tonight. The outside temperature was 75. The air measured at 38 degrees.
Can you please check your air vent temperature vs outside temperature with the AC off? Does the air seem hot?
I had my Quest in the shop again because the A/C started blowing warm air from a stop. I had the service manager and a technician take a ride with me in a 106 degree weather. After a 20 minute ride we all came back with the back of our shirts wet and they said this was unacceptable. They fought with 1800Nissan for about a day but Nissan will not budge. They kept saying the A/C system is operating per design. The dealership apologized and said there is nothing more they can do. Right now I'm averaging about 70 degrees in 106 degree temperature, humidity around 25%.
Regarding the Nissan Quest Initiative "....an air conditioning label replacement..." sounds like a cover up to me. Does anyone know what exactly this is?
Does anyone know how to post a .jpg file in this Forum. The file is a copy of the 2004 Quest A/C specs.
replace on your car? Do they
replace them based on the VIN #
of your vehicle?
is operating better than yours,
though possibly not as good as it
could. What Nissan dealer do you
get yours serviced at? I just
started going to ABC Nissan.
I'll have a chnace to measure the air temperature without the AC on tomorrow. I have the van all day.
This sounds eerily similar to what others owners of various vans have had to deal with to solve issues. If the temperature measures out too high, I'll stop by my dealer tomorrow afternoon for a quick talk.
If you can't get anyone who knows
how to do so, can you type in the
2004 Quest A/C specs?
Thanx
I live in Mesa and the dealers I've been dealing with are Earnhardt Nissan and Brown & Brown. I dealing with the BBB autoline from here on out.
Email me at notcool777@yahoo.com and I will send you the A/C specifications.
It's been a great van. It has a great engine, the inside adjusts from passenger to cargo to anything in between very quickly (we moved an executive desk with it- it only took a minute to drop all of the seats to do it!) it handles well, and everytime I see a Sienna on the road I'm again happy I bought a much better looking minivan. (we have a smoke sl- it almost looks scary, espicially at night with the lighted running boards).
Anyway, I expected some small issues as this is the Quest's first year, but overall have been very satisfied with the van and with the help from the dealership. Also it appears Nissan is going to upgrade a several of the parts in the early production vans like mine. I'm glad Nissan is taking responsibility for their product. I don't think it's something Toyota has done, and some of their products lately have not been doing all that well (although they make some great cars and trucks too- which I have owned also)
Good luck.
tom
I drove the van for about 150 or so miles this morning and the AC temperture never got lower then 52 degrees. The humidity was low and the temperature was between 72-78. I also measureed the vent air temperature without the AC on. this measured at 80 (about 4 degrees higher then the outside temperature) and it kept rising to about 84.
I have to say I do enjoy driving the van. Love the flexibility of the space, styling and the engine. The rattles are really the only thing that bothers me. I do think the AC will be more of a problem as things heat up here in the northeast. But even that doesn't annoy me since the AC does cool, just not as efficiently as it should.
Does anyone know what the rear hatch issue is; It requires new ball studs and an upgraded hinge?
Anyway, my latest minor annoyance was we used the Sonar Disable switch for the 1st time and it fell into the dashboard when my wife pushed it, leaving a hole.
But after 10,000 miles, if they eliminate the squeek/rattle, I'll be 100% satisfied with the Quest - it's been great on our summer jaunts.
http://nissanhelp.com/News/Quest%20Satisfaction%20Initiative.htm
I'll ask the service manager on Monday when they plan to start providing these fixes.
I called the Nissan 800 number and they said I was on schedule to receive the letter end of July - beginning of August - I CAN'T WAIT!!!
I have a love/hate relationship with my Quest, but these fixes are going to make everything all better
occasional access to a computer.
I'll e-mail you when I get back
Thanks
the transmission issue happen to my twice, though
it hasn't happened for over a month. I also
had the radio issue mentioned by some awhile
back. You turn on the car, then the radio and
there is no sound. You turn the car off, then
back on and the sound is back. I'd read , in
this forum, that they are replacing the stereo
with a new one. Is this true? I don't see any
TSB's, on this.
The vin on my car is 335181, so I would imagine
I am going to be recieving some of the Quest
Customer Initiative repairs.
As for the recall initiative I have spoken with my dealer who confirm's the activity, but says that parts have not been received at all. I am #10 on their list looking for service, which takes about 1-week and will come with a rental car.
Satisfaction Initiative TSB Follow these instructions.
1. WWW.nissanhelp.com
2. Click on the Quest
3.Under "OWNERSHIP" click on "DIAGNOSE."
4. Click on ELECTRICAL & AUDIO.
5. There is a list of various things.
Click on 2004 Nissan Satisfaction Initiative
TSB.
There you will find the whole tsb, with the parts
to be replaced and the coresponding VIN #'s that
qualify for each part.
This is a great site. You can actually read all
TSB's, the whole thing.
I hope these fixes help some of you out there. i
bought my SL with Skyview roof in May. based on
my VIN# all these things should already be on my van.
These are small issues, but it is a start. With this and the 200 engineers coming from Japan to
the plant, some of the larger issues, like the
transmission and a/c will hopefully be addressed. I never thought I be saying that I love a mini van, but I
love this mini van. I just hate some of the things all of us are having to deal with. Lets hope they continue to work on getting the things we hate fixed, so we can continue to love this mini van
engine light had come on and wouldn't go off.
It ended up needing to have an air/fuel
sensor replaced. I asked my service advisor to have
the tech check into the intermitent slient
radio/cd problem and the intermitent
transmission problem many of us have been
experiencing. She said she'd assign my
car to their most experienced technician,
a guy who's been there 20 years.
He claims that the two problems are related.
They are both tied to a problem in the " IPDM
CONTROL UNIT." This was explained to me
as a computerized relay box. They have
ordered a new new one for my car. If this
is the problem it is going to take an
extended period of time to see if this works.
The transmission thing hasn't happened to me since May 31st. The silent radio happened
once on May 14th and once on July 8th.
a/c temp readings from beginning to end.
San Diego temp 75
El Centro, CA temp 105
Yuma, AZ temp 110
Gila Bend, AZ temp 111
Phoenix, AZ temp 109
Quest temp on recirculate & #3 setting was 48 degrees the whole trip. My wife and kids complained of being cold a couple of times and I put the rear on #2. I was more than comfortable
the whole trip. One interesting note. If I put
the a/c on setting #4 the temp increased to 54
degrees. Put it back to #3 setting, temp went back to 48 degrees.
In 8 minutes the a/c temp was at 56/58 degrees on
#4 setting. I put it on # 3 setting by 15 minutes temp was at 54 degrees. By 20 minutes the a/c temp was 48/50 degrees on the # 3 setting. Idling at stop lights the temp increased to 52/54 degrees. Once I started driving again the temp would drop back down to 48. Once again if I put to setting # 4 temp would increase slightly to 54 degrees.
Notcool, my readings seem to be cooler than your and more consistent. I personally felt comfortable at these temp readings.
That being said, I feel that the overall performance of the a/c is good, not excellent. This is a big van with a lot of interior volume to cool down. My 2001 Jetta under similar conditions cooled down to 46 degrees city driving. On the highway I got it down to 42 degrees.
I'm glad at least you are achieving at least a vent temperature in the upper 40s. As you said, good but not excellent. Hopefully my lemon law case may make a change for the better. A/C systems are not new. There are based on the same compression and expansion principles of older systems. Thanks for your info.
your problem is related to SamuelG's findings ( I think it was posting #634.) I did confirm his findings on my van. If you turn on the fan ( NO A/C ) the air coming into the van is much warmer than the outside temp. He said all Quests have this problem to varying degrees. Perhaps yours, more than others. What ever happens, I hope, one day, you can change your screen name to " VERYCOOL ". Good luck wit your lemon law case.
They called Nissan to report this "complaint". The advisor was very honest with me. They have had other complaints aobut this. They believe that it is due not to the transmission but a computer or software "glitch". Glitch is my workd not theirs. The accelerator pedal is linked electronically to the throtle body nowinstead of the traditional mechanical connection. They believe it may have to do with this connection. The problem is it happens so infrequently that it is hard nail down. By thetime youtake it to the dealership, all the symptoms are gone but you know it happened. They are aware of this and are working on a solution. She said they do not feel anythign is wrong with the transmission itself.
I told her at the end of the conversation that the thign that bothers me most is not the AC or rotors being out of round, it's the stupid rattles. And she agreed. The rattles give you a sense of cheapness and lack of quality. And she wrote this concern on the service slip so it is documented.
Overall, i love driving this van. Lots of power, love the space and flexibility. Right now there are just a bunch of first model year issues. But I am pleased to see that Nissan is trying to correct these things. So to everyone out ther looking for a minvan, keep the Quest on your list.
I know someone way back posted something about their HVAC lights not working. Mine seem to have started to become lazy- everything else lights up but the HVAC knobs, although after turning them on and off a few times they light up. Does anyone else have this problem?
I also have the running boards, and find that this van is so low that if not careful you can bump them into curbs (my wife bent the passenger side running board!). I am tempted to try to raise the van up a few inches to get a little better ground clearance- I am have scraped the bottom of the van on quite a few driveways.
tom
The mixed emotion is that after this week in the shop I should fully qualify for the NJ Lemon Law (20 or more days in shop). Maybe I will go for a new one, and the prices are lower with all items are fixed.
Has anyone been through the actual process. The letter is different then what was on the Infinitihelp website. Very generic letter that tries not to explain all that it should.
The radio head/plug for rear seat passengers pulls out of its base easily. There seems to be two clips on each side, but, they don't seem to be large enough to hold it in place. We only noticed this when we unplugged a headphone set.
The second problem is that the very last section of the overhead console is loose. It seems that there is a white plastic push screw that is stipped because when you try to push it up, it doesn't grab. Anyone know of a easy way to access this to fix it?
We have 2700 miles on our van, and haven't experienced any of the other 'issues' reported here so far. If it wasn't so quite, we would have never noticed the rear squeaky overhead console.
We have noticed that the rear backup sensors are very sensitive and often seem to pickup things 10' to 15' away. It will beep only once. We don't mind that at all. We have also noticed that if you are backing into a driveway that has a fairly steep angle between the road and driveway, it will beep once.
We have no complaints with the AC. However, we have noticed that the fan 'never' goes to the lower two settings when on automatic control and that is with lower 80's outside temp.
We noticed the transmission clunked once yesterday during a mountain excursion. It was a very steep road with hairpin turns and driving less than 30MPH at any moment. During a hairpin turn, the transmisson, for a split second, couldn't figure out the gear it needed. We noticed when going back down, the transmission did a great job in choosing a lower gear and holding it.
However, these are all nit picky items, we love this van and are completely satisfied.
RE: 2005's
Autoweek also has the same article. Let us hope some of those redesign are passed on to those who have purchased 2004's. Perhaps along the lines of the "Quest Customer Satisfaction Initiative." Or maybe through TSB's or recalls.
My SE needed these fixes and their explanation from the service tech. It took 2 days at the dealer.
1. Sliding Door squeak and rattle kit - install 2 new rubber buttons and 2 improved dovetails on each door. Install a hard tube through a slit in the rear half of the door gasket to make it firmer.
2. Tailgate area adhesive - a structural adhesive injected behind the hinges on the top of the door. Service tech told me that some hinges were cracking due to excessive flexing.
3. Rear hatch strut ball studs at the end of the gas strut were replaced for extra strength.
4. A new shifter handle with improved electronics inside - don't know what the problem was.
5. New 2nd row seat adjustment handles because the old ones would break if you brushed them while walking through the middle of the vehicle.
Anyone else get additional detail?