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Factory XM radio intermittently goes NO XM SIGNAL, dealer not helping.
Our factory radio suddenly has a XM no signal problem for the last couple of months. It will stay on and then all of a sudden go on and off, or stay off for hours. It does not matter if we are moving or stationary and our other cars have XM signal just fine when setting right beside the ACADIA. Our ACADIA still as the GM full warrantee but the dealer will not fix. We have taken it and they saw it with no signal for 2 hours then said they would have to call someone at “GM”. Then they had to order a “tool”. Then we finally get it back this week to them and they say everything is fine (Trip NUMBER 4!!!) That day it must have been ok but the next day, off and on again. The XM people have been great and have done everything they can to help. They say the dealer will have to replace something in the car but the service manager at the dealer will not do anything. He says that unless its throwing a “code” that “GM” won’t let him do anything. What do we do? Has anyone seen this before? It has worked fine for 4 years what do you do when the dealer refuses to acknowledge a problem that they have witnessed before but now deny? My whole family is in disbelief as to how they are treating us. What is our warrantee good for?
Almost forgot, the XM people said there was a XM Module in the factory radio and this would need to be replaced. The dealer didn’t know what they were talking about. I don’t know either; I would think it was built-in.