Did you recently take on (or consider) a loan of 84 months or longer on a car purchase?
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I'm very happy with the quality of the car. I hope future versions will give you a knob or something to decide on your own tradeoff between power and savings. Also a plug-in kit would be cool
I traded in an RX 300 which was getting 18-19 MPG with the same type of driving, and I was burning lower octane fuel. Yes, I have followed the manufacturer's recommended 92 Octane, which of course means that my fuel bill is actually HIGHER with this vehicle.
I drive the car normally, and it has been a cool summer here in So Cal so my air-conditioning use is not huge. I rarely have passengers in the car, and do not jam the accelerator except under rare circumstances. Most of my driving is within five miles of home so perhaps the car doesn't warm up a lot, but I do find that it gets much better highway mileage, contrary to the EPA sticker.
This is my fourth Lexus, and I have never had anything but positive things to say about the vehicles, the dealers, the service departments, etc. Now, I've never been more disappointed with an automobile in my life, especially with the cavalier and frankly even rude treatment I've received from my dealer when I tried to bring this to their attention. Just thought I'd chime in here. I consider the vehicle to either be defective, in which case they should fix or replace it, or that Lexus should include a warning to buyers that they should not expect more than around 21 MPG in city driving.
That is most likely your problem; the HSD is vulnerable to poorer MPG with short trips.
The thing is, the sales manager practically hung up on me, and he flat out lied about conversations he claimed he had with me that never took place. I wrote a letter to higher ups in Lexus Headquarters and got a guy calling me who had absolutely nothing to offer. They're making no effort to do anything, even after I told them after 300 miles I did not WANT to pay 10 grand more, buy a lojack, chrome wheels, and every other extra, just to get a mile or two per gallon better mileage from a new RX330. I want them to buy it back from me, and will take the loss, pay for my mileage, etc., and save them the embarassment of the stink I'm going to make if they won't make good.
I have a feeling that they'll one day regret not buying back the car and reselling it as a hot barely used vehicle, rather than having the entire world know that this much vaunted hybrid gets no better mileage than the V-6 they've been offering in the earlier models, at least not to speak of.
I wanted to really feel as though I could own an SUV and not feel guilty for owning a gas guzzler. I think a lot of 400h buyers wanted that, and 20 MPG doesn't cut it. I've threatened to stand in front of the dealers with a sign suggesting that buyers don't buy an RX400h unless they're prepared to be satisfied with 19-20 MPG in the city, and 20.6 overall.
Could I get better mileage by never accelerating, always coasting whenever possible, etc.? Maybe, but I drive it pretty gently. I WANTED to see good numbers. As it is, I feel like a chump, and what's worse is I can't sell it without lying to the buyer. I didn't drive my RX300 that way, and it performed close to EPA specs.
One way or the other, my faith in Lexus as a quality manufacturer with outstanding dealer service is gone completely. There is no excuse for a guy sitting opposite you and essentially treating you like some sort of nut case, when you've bought three prior vehicles from them and never complained!
I'm not normally litigious, but something tells me I'm about to be. You can't just offer customers one type of performance and then when they don't get it, ignore them.
During the first 1500 miles I never reset the on dash mileage display, and it showed a little over 21 MPG. Since I reset it, I've driven over 400 miles and last I checked it showed 20.1 MPG. I was told, among other things, that the car could still be breaking in, but the mileage has actually gotten slightly worse over time.
I found this forum because I was suspicious, by how Lexus has responded, that EVERYBODY was having the same issues. They have acted very uninterested in my problems, which led me to believe they had a massive problem on their hands and were just trying to keep it under wraps. If it's something about my individual vehicle, of course they need to fix it so I can get something close to expected mileage. I've told them all along I never would have said a word if I was getting 26-27 MPG, but down around 20 is just not acceptable. They treat me as though I'm a crank, despite having now bought four expensive cars from them.
You are not alone. One poster from Phoenix and another from Palm Springs are getting the same 20 MPG. All of you have the same common complaint. You had a RX300 series that got about 19 MPG with normal driving. Lexus would be wise to give you your money back. It does not take many disgruntled owners to give a brand a bad reputation. I think the same thing is happening with Toyota and the Prius problems. Toyota Corporate has had a good run of reliability, and are not equipped to handle unhappy owners. Good luck and keep us posted.
There is a TSIB about getting the idle speed training to retrain. That is a problem that can cause low mpg. I put a post with the TSIB number in the problems board of RX400 owners. So far none of the people with mileage problems have posted results of going to the dealer about that TSIB.
Have you tried adjusting your driving habits? Try and accelerate such that you use less gasoline and more electric motors. You have to determine the best acceleration rate for your vehicle. Similarly, try and time the stoplights, and don't speed.
Heavy SUV hybrids are sensitive to changes in driving patterns, more so than smaller, lighter hybrids. If you don't want to change driving patterns, that is OK too; the hybrid has more power than the 330, and will yield better performance.
Like many people, you have fallen prey to the sales pitch (and popular notion) that you can "have it all" - unlimited lead-foot (not that I am accusing you of that, but that is the pitch) while still getting near EPA mileage. People who drive - any car - for "speed" will not get anywhere near EPA. Those who drive conservatively (and "intelligently" for their vehicle class) will achieve better mileage. To top off all of this, you are fighting a characteristic of the HSD in the Lexus - poorer MPG on shorter trips.
To put it another way, my 2003 CR-V gets 21 MPG in town when driven conservatively (19 otherwise). You have 100+ extra horsepower over my vehicle, your SUV weighs around 1000 lbs more, you have far better luxury, and yet you get better MPG than I would get driving the same way in the same short-trip circumstances.
It is a matter of perspective. I realize that this may be a different perspective than you thought you were buying with the RH, but this is the reality. If it is really bothering you, get rid of the car and save yourself the frustration. You might try talking to your dealer, emphasizing that you will be buying more Lexus vehicles in the future, and see if they will cut a deal for a 330, perhaps a demo model or something. I don't think Lexus will take the vehicle back, because it is very likely performing as designed; but the dealer wants your return business.
While visiting friends I drove their 2005 RX330. Other than the wood interior, I prefer my 400h. It definitely has more power. They do not check their mpg so I do not have a comparison there. If Lexus did not make the 400h I would be happy with the 330.
"It is a matter of perspective. I realize that this may be a different perspective than you thought you were buying with the RH, but this is the reality. If it is really bothering you, get rid of the car and save yourself the frustration. You might try talking to your dealer, emphasizing that you will be buying more Lexus vehicles in the future, and see if they will cut a deal for a 330, perhaps a demo model or something. I don't think Lexus will take the vehicle back, because it is very likely performing as designed; but the dealer wants your return business."
I cannot tell you how disappointed I am with Lexus, both my local dealer and headquarters, over their bumbling method of handling my issues. Of course I want to get rid of the vehicle. I consider it to have been the worst buying disaster of my life, and it makes me angry every time I drive it.
For the record, I don't drive with an extreme leadfoot or anything remotely like that. Traffic patterns where I drive don't permit that even if I were so inclined. There is a lot of stop and go on city streets.
I took the vehicle in today and the Service Writer said he just had one yesterday that was worse--19.2 MPG. I told him about my unsatisfactory discussions with Lexus and he just shook his head.
Here's the thing, though. I CAN'T unload this car, in good conscience, without fully disclosing the lousy mileage I've been getting. So the buyer of choice, for me, is the dealer who sold me this apparently defective vehicle. Testing found nothing wrong with it, but it fails to perform up to standards that I believe I had a right to expect.
Nobody told me that it was possible I might only get the same or slightly better mileage with this $55,000 purchase, for which I paid full list like everybody else, including several dealer extras, and even got a lousy deal on my trade-in, AND have to pay up for 91 octane fuel. Sure, I like the extra power, but the NVH (Noise, Vibration, and Harshness) is way below any Lexus I've previously owned, the Levinson sound system is a pale imitation of the one I had in my 99 RX 300, and so forth. I hate the car, and have been trying to get them to make me an offer to buy it back since it had 300 miles. They haven't made any such offer, so I'm going to hit them where it hurts. I'm talking picket signs, advertisements, and even a lawsuit. It's not just me. If Lexus knows that normal drivers are getting 19-20 MPG when they are offered the possibility of 31, they have an obligation to say so to every customer in the showroom and lower expectations.
Since they won't do that, I'll help them along with it. That's all I can do
Your SUV is worth 47 to 48,000 right now, nearly new. It is quick, handles well, safe,and a great opportunity for someone to own who will appreciate it.You dont in reality have an issue with the new owner getting poor mileage because their driving route and style will be different from yours, and most likely be more open to learning the get the best mpg. Gas is 3.50 a gallon in the midwest right now because of Katrina. Many people feel we will see triple digits in a barrel of oil before the end of the year. You can sell this vehicle you hate so much with a very minimal loss, or let your anger eat you up and fight a losing battle with Lexus. There are very few suvs that hold their value after purchase as this one. Now is the time to sell it if you really want a resolution.
Did you ask the service writer about the TSIB I mentioned. I certainly don't experience any hashness or vibration in our RX400. (Noise - certainly we get the generator whine on breaking which bothers some people. Other than that the car is reasonably quiet - not different from the 330 we test drove.)
Is there another dealer in your area? You don't have to take it to the dealer where you bought it for service. Given the difference between the experiences people seem to have with their cars, I'm wondering if some of the service techs fell asleep for part of their special Hybrid training and are setting the cars up wrong.
I just drove round trip Seattle to Portland. 30.0 mpg down and 29.9 back on 87 octane. No complaints here on highway mileage. I am a little skeptical, however, on the 31 city estimate.
http://money.cnn.edmunds.com/ownership/driving/articles/106842/article.html
http://money.cnn.edmunds.com/ownership/driving/articles/106842/article.html
Also, has any experienced any "pull" in the steering? Is this typical of Lexus (this is my first)?
Finally, I understand that driving style has a lot to do with gas efficiency, but so far mine has been poor (20.9 mpg). I try to let the battery run the car for as long as possible, but just a little pressure on the pedal and the engine starts up. I bought this car for the luxury but mainly for the hybrid. Thanks.
I have the pull in steering, too. Took it back to the dealer who re-spec'd the front end, and even checked tire balance. It still does it, but not nearly as badly as before. My first Lexus, too, so I can't offer anything beyond that.
I average 21-22 around town. Not what I expected, especially since every other car I've owned I've beaten the EPA estimates. Still, it's almost double the Trailblazer I traded, and it's low emission, so I feel like I'm helping the environment.
I do wish they'd used the wood trim from the RX 330, though.
This is not to say that you'd get the same number because your driving style is probably different from mine. Some people I've seen would plow pass others just to stop first at the red light, then jump out by car lengths when the light turns green. That kind of driving just isn't going to get good mpg on a hybrid. If that's the way most people drive, then most people will be disappointed with their 400h gas mileage.
Secondly, the way EPA defines "City" MPG is likely not the definition of city you have in mind. I am pretty sure if I cruise on country road at 30-35mph with minimal braking, I would get 31+ mpg assuming good autumn weather. In a regular vehicle, the difference between EPA definition and yours may not be all that apparent. But in a hybrid, that difference is far more obvious. I think it's key to find out HOW they evaluate a vehicle for "city" mpg.
I'm not sure what was responsible for the change. Break-in, somewhat cooler temps? None the less, I am now quite happy with the car. It is quiet, powerful and fast, and the mileage is definately better than my old RX 300. With the price of gas over $3/gallon, I am very satisfied with this vehicle.
Total Miles Driven = 7080
Gallons Used = 262.168
Total Cost = $691.41
MPG = 27.006
Average Price /Gallon = $2.61
Estimated 90% highway and 10% city.
Includes one round trip Seattle to Lake Tahoe and five round trips Seattle to Portland.
I use cruise control (set at posted speed limit) whenever it is safe to do so and the A/C is generally set at 74 degrees.
Four tanks of premium, the balance 87 octane. About a 1/2 mpg increase with the premium. I always use major brands such as Chevron, Shell, and Union 76. No Safeway or Costco.
I rarely punch the accelerator and coast when I see a red light in front of me.
Observations:
I am now averaging 29+ mpg on trips to Portland.
The calculated mpg is about 1 mpg less that what the navigation screen shows.
The city driving actually lowers my average mpg.
Extended stop and go traffic causes the battery indicator to change to lavender which causes the ICE to run in order to charge the battery.
Short trips before the ICE warms up average about 22 mpg per the navigation screen.
My average mpg did show an increase after 5000 miles.
I am averaging about 5-6 mpg better than on my 2003 RX-300.
On the trip from FL to Washington. 90-95F. We got 24.5mpg trying to keep up with traffic.
When NH, VT, NY regions, we got 29mpg in hwy, but we had to learn how to take advantage of downhills (White mountain region) and how to coast with it. In Montreal's heavy trafic, we got as high as 29.8mpg (learn how to move with trafic with least of braking) and that was for about 280miles stretch before we had to go hwy. The temperature was 75-80F during this period, low humidity.
Then we got 28mpg coming back to FL.
What we had: 3 passengers with medium amount of luggages and this was rather constant through the whole trip, Mobil-1 synthetic gold cap, stayed at 87gas.
IMHO, the factors involved in gas mileage improvements are:
1. engine+hybrid system broke past the new period.
2. mobil-1 new synthetic gold cap
3. less demand on AC system in cooler weather.
4. I got better in learning how to drive a 4k lbs vehicle and when to coast for best result.
Also, as a rule of thumb, I change oil when it turns to darker brown, not when certain miles had passed. The color of oil indicates how much of the oil polymer chain molecules had broken down (called "cracking" in petro-engineering term). Broken chain means less lubrication capability.
I can get 22mpg easily with more aggressive driving and more abrupt stops. But if i tone it down, the mpg gets a lot better.
Check other posts for driving tips...
I did run a couple of tanks of premium and I estimate a little over 1 mpg improvement, but did not notice any difference in performance.
Last night I attended a Lexus service clinic at my Lexus dealer. I asked about using synthetic oil. My dealer uses Castor Oil products. They have not used synthetic oil in any of their customer's 400hs. but think there could be a 1-2 mpg improvement due to less friction. I think they said that the synthetic oil costs almost triple, however.
So theoretically, you might see a 3-4 mpg improvement with premium fuel and synthetic oil. I haven't run the figures, but I don't think the numbers pencil.
People who make a lot of short trips of 5 or 10 minutes are likely to have worse mileage. In my car the mileage tends to decline a tenth or two every time I have to start the car. Now I tend to park the car and walk around town or the strip mall instead of driving around from one end of the parking lot to another. Right now I am experimenting with different grades of gas.
I couldn't be happier with the car. I had a 300ES before this one. I was happy with it, but the 400h is just about ideal for me. I would say that the only complaint is the camera on the back seems to distort, but this is a very minor item. If I had had the choice, I wouldn't have gotten the navigation system, but I find it very useful and am happy to have it. I didn't get the car to save money; I got it to save gas.
I took a picture of the dash monitor showing 31mpg for the last 1200+miles. The car now has almost 10,000miles. Is there a place to post the picture?
Since this remark, I have paid a LOT of attention to how I drive. I feel like a little old lady and constantly have unhappy drivers behind me. Finally my mileage is a little better 20-21mpg but only because I am not using the A/C now.
A neighbour who was thinking about buying a 400h asked how I liked my car. I told her I was very disappointed in the mileagebut otherwise I loved it. She bought one and guess what. It was a demo model with 900 miles in it and she gets 28 mpg driving the same terrain. I quizzed her about her driving and it seems our methods are similar so I am stumped.
It is no fun driving a car when you are constantly working on improving your mileage!
We are going to get together and try each others cars out.
On recent trips between Portland and Seattle I am getting 30.0 mpg. My city/highway driving includes several short trips which pulls my average down to 26+.