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2000 Chevy Silverado Vibration - II
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Now that I have gotten rid of my vibration problem ,I would like to fine tune the launch shutter problem. thanks
John
with less than 10 posts are deleted - unless the material has, in my estimation, some especially redeeming value. More than 10 posts and I archive it. Archival storage is long term, but even that is "cleaned out" every couple of years.
Front Porch Philosopher
SUV, Pickups, & Aftermarket and Accessories Host
Talked to a service mgr the other day. They had been told by Chev customer assistance there was a "fix" being devised for our normal high speed vibration problem due out by the end of March. Said they did not tell him what the fix was.
Anyway, I think I'll wait a while on the launch shutter fix before I take it in. With my luck, something else will be broken while there. Maybe they'll issue a TSB on the 00 model soon.
Thanks John
By the way, purchased with the GM loyalty program $200 below invoice no other fees. Found the truck through gmbuypower. Great experience, called got the quote no hassling, told him to wrap it up. Purchased from Dyer Moters, in Dyer TN from the owner Norman. In Memphis, couldn't find truck, but special orders were $1000 over invoice.
I read this postings out of addiction I guess. Wondering when GM will cure the problem, for those still having the problem.
Seems to have died down a bit, huh?
I've personally told at least 30 or 40 people of my problems outside this forum, and these are all boating/hunting folks, truck buyers who will remember.
Some were in the market at the time, so I've made an impact on Chevy's bottom line (I have 3 friends who wanted a Chevy but bought other brands because of me). So I caused Chevy to loose $75,000 in sales already that I know of. Most of the real problem is that Chevy has no idea of what customer service should be. They think if they stall enough, the customers will quit complaining, which is true to a certain extent. They'll quit complaining to Chevy, but not to everyone else they know.
It is impossible for Chevy to not know what is causing this some 18 months later. I sure hope their engineers and employees are not that ignorant. They just don't want to fix it.
The point about Chevy not caring, is bogus also. Post after post, in this topic, people got buy-backs who wanted them. A few have re-purchased GM products.
I get a call, and/or reply card after every service visit. When I jotted down an offhand remark, about GM not being up to Toyota standards, I got two voice mails, and they opened a file number.
Obviously, someone's listening. And I'm happy for it, although embarrassed for making the unfair comment.
Ray T.
In looking back through this thread I've noticed you have posted that you do not have any vibration problems with your truck, although apparently you have had some other problems which caused you to call customer service. Until you experience a problem that goes on for months with multiple dealer visits, with something as aggravating as your truck vibrating, you won't understand some peoples views on Chevrolet's service. I've allowed Chevy have several months to fix the problem because 1. I believed they would do the right thing and fix the trucks, 2. I've had good experience with their trucks and their service in the past, and 3. was promised by their service mgr and customer service that they had an official buyback program that I could invoke when I got tired of this mess. A month or two ago I asked to be included in a buyback and was told they have cancelled their buyback for vibrating trucks. The only recourse now is either to wait for a fix, or go through legal channels (Lemon Law, class action suit, etc) . Any buyback in the works could be completed (time was running about 2 months to get a buyback at the end of last year), but no new ones would be started. I am allergic to lawyers, so I really do not want to go that route.
I do reserve the right to complain about this problem and about the lack of customer service, especially on a forum thread dedicated to vibration problems in these trucks. I owe it to my friends to let them know of any potential problem so they can be looking for that when they test drive, and are not surprised like so many others have been.
I'm very happy that you and others have good trucks. I've been very satisfied with GM products for decades now. I like my truck quite a bit apart from the vibration, but that problem would keep me from buying another one at this time.
I don't think Chevrolet is acting appropriately in resolving this one persistent problem, and that would cause me concern about buying another GM truck in the future.
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And you are right. I haven't had a problem as frustrating as yours, so I want to show more understanding, now.
Back to your problem. Here's where I think you've gone wrong.
1.) You've shown too much understanding, and trust in them to "do the right thing." When you cease being persistent, stop pestering, you also stop being a problem, and that moves your problem down the list.
2.) You've let this frustration build, repressed it, and now lash out at everyone except those who can provide direct relief.
3.) You may "owe it to your friends" to apprise them of the GM conspiracy, but you owe it to yourself even more, and to your service advisor and salesman, to really let them have it...for misleading you if that's what you think about the buyback promise.
4.) You've got to tell them, if the buyback is now closed, that they better just open it right back up for you, or fix your truck. And don't call back until it is fixed.
5.) The lemon law is how quite a few of the others found relief. Until now, they've decided you are just not a big enough problem to merit.
6.) Attorneys are onerous, but this is worth $125-200 for a phone call, send them a letter, make something happen.
7.) Lastly, you get the salesman and the service advisor together, where one can look right into the other's eyes as you speak. And you repeat that last paragraph, where you state you have been satisfied with GM products for years, and that you don't think they are treating you appropriately, and that if they want you to remain a loyal GM customer, they have to take care of you. Then you finish by stating you want this truck fixed, and not returned until it is, or start some buy back paperwork.
I'm sorry for doubting you. Now you do the right thing, and show them the righteous indignation they deserve, challenge them to actually do the right thing, and give them a deadline, wipe away the friendly smile, just be firm, be direct.
If you have to make good on your threat to begin using legal channels, doesn't mean that it can't end with a more satisfactory, out of court settlement.
I think I've seen enough from customer service to believe you can make this happen. Best of Luck!
posted in another topic about it, Dmr3 I think.
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yes, I did post it..here is
http://www.nhtsa.dot.gov/cars/problems/tsb/Servicemmy5.cfm the area:
I complained on every dealer by letter and calling the 800 number, and never received a call from anyone. I only got real action when I filed with BBB. Say what you want, the BBB can get some heads turning, or at least they did in my case.
The bottom line: GM spent a ton of money on my truck (tranny, drive shafts, tires, etc.) when all-along it was a warped rim causing the vibration. How can this type error go unchecked by GM command. It also sounds like some kind of warranty fraud. I cannot believe they all missed such a simple thing to find. I have no confidence in GM service people and now I doubt everything I'm told by one of them. I only hope that nothing goes wrong with my truck that requires warranty work where I'm forced to return to the dealer.
Anyway, I'm glad some people are getting good results from GM support....maybe if another problem comes up I'll have better luck.
John
Dealer said Goodyear tires were bad. Good old Goodyear replaced them... same problem. Another dealership did some more tests and could not fix.
Another dealership said GM specialists suggested putting tires on their 'Special' tire rotation machine but expect this truck to ride rough!!! A new Chevrolet truck to ride rough?????
They are all but admitting the problem but will not openly admit it or fix it.
When I do get it fixed there goes my respect (and future business) to good old GM!!!!!!
Buyers Beware.
vales-
Ever thought of going to another Chevy dealer for warranty. Yours doesn't seem to take any initiative and try to find solutions more so since you had just bought two trucks from them. OR you could trade the other 1500 for another 2500. A slight change in your attitude toward the dealer might also have an impact. If there is a problem with vibrations on your truck, it is their obligation to try and resolve this issue. If you accept their answer that they will not do anything and GM's that this is "normal" then why should they? I would consider taking it up with the dealership's General Manager and not taking no for an answer. If that doesn't work there is always the Lemon Law. I'm sure the BBB and the Attorney General's Office would be interested to know that your dealer would not even attempt to resolve the vibrations.
Thanks,
Ken
Might want to try what I did: go to independent tire company....GM will jerk you around forever.
Obyone
Got over 4000 miles on Generals now and no problems yet. I'll check them good today and let you know. Apparently my combination is working now. Yeah....topic seems to have picked back up....we need to keep up the heat on GM and don't let them wear us down....even the guys who get their trucks bought back and/or fixed.
John
I don't let them know it, but I do think they are limited in what they can do, at least mechanically because I don't believe they possess the knowledge or equipment do diagnose the problem. They all agree (along with a service mgr from a totally different dealership) that 80% or more of the trucks have a vibration problem to some degree, and that Chevy was not even trying to fix from the factory. Chevy was sending suggestions from things that had worked at other dealerships. Whether we are to believe that is questionable, but that was their position a couple months ago. Now we are told the factory is working on it.
I most definitely have made one mistake letting them work on the truck for so long. If I had immediately demanded a buyback, left the truck at the dealership, and busted their butts every day, they probably would have bought it back. I really had no idea that this could go on so long because of my prior experiences with GM.
Those TSB's mentioned on the NHTSA site are old, but Chev does have a long laundry list of things to try on the trucks. Actually they have reduced the vibration quite a bit, but it is still present, and at this point I'm probably most concerned with what will happen when various chassis components start to wear and what will happen when it's time to buy new tires.
Posting here does some good, so everybody keep it up. It provides ammo for our Web comrads, and you can bet there are people at GM corporate reading these threads.
I'm kind of interested in who is still here that has a vibration complaint/concern. I bet there are still lurkers who haven't had anything new to say, and are waiting for us to post "the fix". If you're still out there go ahead and post a short note so we know you're still here.
But the 80% number you quoted for trucks affected by vibration has to be way off. I'd be surprised if it was 15%.
The "fix" just might be better quality control when it leaves the factory, because my '99 was produced in August '98, way before there was a "problem." I have 23,300 miles now, without hint of vibration at any speed, original tires, never re-balanced, rotated twice.
I heard Pat Goss from Autoweek state that using an impact wrench to tighten lug nuts can warp discs, causing vibrations. Perhaps removing the wheels for balancing, rotations, different tires, troubleshooting et all, is actually contributing if they are careless with the impact wrench.
I am one of the few who post here on positive note, No Vibrations to date on my truck but only 600 miles so far. 2000 Silverado LS 2500 Ext. Cab Shortbox 2wd, locker, auto, 3.73, 5.3L.
Interesting note my tire inflation rates when I picked up truck were 40 psi all around 245/16R75 all terrain Firestones, that is not what was specified by door sticker, my belief is that door sticker posts maximum tire inflation rates for when hauling at GVW not unlaiden.
So currently I haven't changed a thing.
Ray T.
This time I replaced tires and wheels, no difference.
We need to keep up the pressure on GM or they will just let it go and we will be stuck with these lemons.
One wheel, while still on the tire balancer, was wobbling just a little. Another one was doing similar, but it ended up being a bad Goodyear tire. He should me the tire wobbling on the rim and said that was probably the problem with the high speed vibration.
After I called GM raising hell about how their dealers were all idiots, they approved the local tire company to try to fix the problem, which he did the next day. He put on another set of chrome rims (which he had in stock because of a trade-in) and new set of General tires and it has been running fine since.
The local tire dealer also told me that he had been experiencing alot of vibration complaints the new style Chevy trucks. He said Chevy is now super sensitive and even the slightest warped rim or bad tire would effect the steering, etc. My point: if you saw the wheel jumping, etc. you may want to have a closer look.
Good luck
John
I had a '00 F150 XLT for a loaner for 3 days and couldn't stand the truck. Test drove a Tundra, no deal, not full sized and wouldn't consider a Dodge not after my '70 slant 6 Swinger. Do not let the people on this site, me included, sway you from buying a new Silverado. It is an awesome truck, and our problems are not a true sample of all the Chevy trucks being sold. Also if we had better dealerships to work with our problems would not have reached the point of where it is now. Sorry about the long post. Good luck!
My problem ended last night when I dropped off the keys at dealer and drove away in new 2500 class Silverado. Yes it is stiffer than my Z71, and with no weight in rear it does bounce a little, but....it dont shake, it don't launch shudder, it don't shimmy either. My coffee stays in my cup. GM Fort Wayne has again satisfied this customer. I be happy, but I hope that GM owns up to this problem and does the right thing by all the people who laid down their hard earned dough for a piece of the dream. Yeah it cost me more money too, but a few extra bucks lost on purchase will equal out very soon on driving satisfaction.
The hopping sensation may be due to a defective rim.What's funny is that the tire will balance to "0" even if the rim is defective. It took three sets of tires and countless rebalancing when finally I took the truck to a friend's shop where we rebalanced all the tires and noticed one rim was warped. The dealer never noticed it so now I also have one rim on backorder. Hope this helps...good luck!
I tried to explain to my service manager about the tranny having what seemed to be a delayed shift at times and harsh other times. To which he actually told me that the tranny has a computer that will alter the shift points as you change your driving style. Anyone out there care to back him up on that??? Sounds like BS, I am sure to most. I have read some similar tranny trouble, but haven't found any TSB numbers yet ~ Valves or flashing ?
I already had the rear quarter windows replaced. Framing and all. Before the tint job.
Braking while in a turn occasionally has a very serious side effect. Jolts dramatically. This has yet been acknowledged by the service dept. It may be just the tires skipping.
I believe the Chevrolet Trucks are the best designed and the best looking. Only they are so mass produced causing these problems. I have spoke to an ex-line worker. Most people realize this, but the fact that the vehicles never stop, can you imagine? You literally have to move with it to get your part installed. I don't imagine it goes over well when someone has to stop the line to finish his part properly. Think he'll be next up for a raise. They ought to just slow the line a little, I still don't think we would really have to wait for a truck.
Toyota Tundra ~ Test drove one today ~ I DON'T THINK SO!! Though I do respect their reputation and care in assembly, which is in Indiana from what I hear. The are just too small and cramped.
For more on launch shudder check out #246 and #177 and #402 of Topic #969. Thanx, for those, very informative.
Tranny flat spots best described at #248. It seems jeffthro had a split shaft seal on his tranny. Though the repair was short lived.
The rattle in the dash is beginning to drive me crazy. I am sure something will drop out soon, can't wait to see what it is.
GOOD LUCK EVERYONE
I left out, along with the above listed problems I also have a rough idle in all gears, park, neutral, and drive. I have read earlier above, that some others have also encountered this. Though some that ride in it don't seem to think anything of it. I, myself don't feel that this is alright. Not with less than 18K miles. I did find a TSB (86-65-06) for it, but am unaware of their fix, on it. Anyone have this resolved?
Does anyone out there think that there is any possible relation of the LAUNCH SHUDDER to trouble with the torque converter? Just a thought...
When carrying load of sheetrock, did your load cause the rear to sag? Did you experience the aftershocks while you were carrying the load? I noticed that while carrying loads, the aftershocks are still there but not as bad as with an empty bed.
It figures that launch shudder is more pronounced with new 1" higher springs as the change in pinion angle is greater when empty and carrying a load. I get this weird feeling that there is no fix for these problems as the cause is from a bad design... the fix would take a redesign and it just costs too much to correct the older trucks. Hopefully changes are being made to the newer trucks coming out now... but where does that leave us?