Stories from the Sales Frontlines

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Comments

  • jimbresjimbres Member Posts: 2,025
    If CR is so great, why didn't they forecast all these continuous Toyota recalls?

    If you've ever read CR's annual auto issue, published in April, you've noticed that CR presents its reliability findings under the heading "Used Car Reliability". That should tell you that CR isn't trying to predict the future - they're only reporting on past performance.

    In fact, CR makes it clear at the beginning of this section that its findings are intended to guide used car buyers. That doesn't stop a great many readers from using the reliability charts to screen prospective new car purchases - I've been guilty of this myself - but the charts are really aimed at used car buyers.

    In other words, CR doesn't claim to be in the forecasting business.
  • stickguystickguy Member Posts: 53,612
    they also don't predict reliability for new design models. They only use history for when there are no significant changes year to year.

    2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.

  • sterlingdogsterlingdog Member Posts: 6,984
    "My question is, why didn't it happen to me?"

    Because you would have argued with them about how to do it! :P

    Richard
  • sterlingdogsterlingdog Member Posts: 6,984
    Steve, thanks for the kind words. I just did my job as I thought it should be done. I'll admit that it wasn't always easy---some sleepless nights, a few tears on the pillow, a sweet wife who worried herself to death about me, and some nasty remarks from a few colleagues. As I used to tell my teachers in class, I taught school because I enjoyed helping children. Becoming an administrator didn't change that duty. Congratulations on having a classy daughter-in-law. Your son did very well.

    Richard
  • sterlingdogsterlingdog Member Posts: 6,984
    Yes, the $3,500 is higher than Edmunds or KBB. There is also the statement that all incentives remain with the dealer. As stickguy says, "If you don't ask, you don't get." I'll just have to view Edmunds and KBB as being about $2K on either side of the actual advertised price. A response from one internet manager said, "Don't worry about the advertised price. We're prepared to deal aggressively on that vehicle." I had to laugh when my wife said, "Yes, they will deal aggressively with---YOU!"

    Richard
  • bolivarbolivar Member Posts: 2,316
    My brother was a high level manager in a Federal government organization.

    He talked about personnel problems sometimes. He talked one time about 'firing' someone. I questioned this and he admitted that most times someone wasn't really fired, but just transferred to a remote and/or unwelcome location.

    His story about people working at an installation with dis-content among people so bad, one shift had to be out of a building and inside their cars before the next shift was allowed to leave their cars.

    I would never have believed this if my own brother hadn't told me. And he was 'called in' to try to manage this mess.
  • verdugoverdugo Member Posts: 2,288
    OH SNAP! That was funny! :P
  • stickguystickguy Member Posts: 53,612
    I think for pie in the sky pricing. There seems to be more direct competition on the new car side, so less chance to advertise prices way off from other dealers.

    now, every used car is different, and the mark ups seem to be at the least "ambitious".

    I recently saw a used 2002 BMW at a local ford dealer. Asking over at RWTIV, galves (and Edmunds, when I later ran it) said trade in ~7,000-7,500, and dealer retail ~10,000-10,500. And the 3K spread seems to be about normal delta, wholesale to on the lot.

    But, this dealer has it listed (on-line) at about $13,995. Now, I have no idea what their opening salvo would be if I was standing on the lot tapping my checkbook. But, that is at least a 100% markup. Not too shabby if you can do it!

    2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.

  • driver100driver100 Member Posts: 32,594
    edited August 2010
    "My question is, why didn't it happen to me?"
    Because you would have argued with them about how to do it!


    LOL funny.

    You would have said, "that teacher is just too young".

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • graphicguygraphicguy Member Posts: 14,148
    edited August 2010
    I'm not a CR fan, for many different reasons. Mainly, because their "suggestions" about audio gear aren't based on any reasonable "A/B" type testing of....well.....the gear's audio capabilities. Audio (and home theater in general) is a hobby of mine and even though I'm an amateur, I know more (much more) than they do.

    I feel the same way regarding their attitudes about cars.

    There was a lot of talk about the comparisons between the 1980s Audi unintended acceleration recalls (which nearly bankrupt Audi) and Toyota's recent recall woes. CR pretty much torched Audi's reputation at the time and they threw gasoline on the Audi raging inferno. Yet, for Toyota, they begrudgingly issued a simple "not recommended". They had eschewed the virtues of Toyota for so long, showing their own bias, that it was difficult for them not to look like they had egg on their faces.

    I understand people believe they are the "bible" when it comes to car reliabiity, and how to deal on a car. To me, I have a hard time believing their methods and testing is correct and unbiased as a result, though.

    It doesn't help that when someone catches a wrong from them, they are arrogant about it and never seems to admit the wrong (which, to my knowledge, no person, company or trade rag can admit.....never being wrong).
    2024 Kia EV6 GT-Line AWD Long Range
  • imidazol97imidazol97 Member Posts: 27,704
    >they also don't predict reliability for new design models. They only use history for when there are no significant changes year to year.
    Replies to this message:

    I recall they had to do a retraction for their Avalon accolades on the redesign a few years back. They of course gave it their highest approbation. I believe the same thing happened with their Camry redesign.

    Before that there was a foreign car that had undergone a fairly large change, but they gave it their wonderful approval. A US brand car had undergone a lot less change, and CR, naturally, gave it nothing, because it had to be proven for them to accept any car which had undergone changes.

    No, I don't recall the exact cars involved. Perhaps the readers here will recall which pair they did that to.

    2014 Malibu 2LT, 2015 Cruze 2LT,

  • sterlingdogsterlingdog Member Posts: 6,984
    I'm beginning to get a clearer picture now of these general guides (Edmunds and KBB) and the ambitious mark ups by the dealers. I suppose that the customer has to close the deal at some place in between the two. That's where careful negotiations come into play without appearing to be a grinder. Thanks.

    Richard
  • imidazol97imidazol97 Member Posts: 27,704
    I'm not sure what you mean by general guide. I take the published dealer cost on items to determine the beginning for the dealer's real cost. Then subtract incentives to the public and the ones that the dealer gets that don't go to the customer. Always consider the holdback is present; dealers get hostile when people let them know there's extra profit below the dealer cost figures.

    Don't forget there are incentives for dealers who meet quotas and sell larger numbers. So there may be addition cost reduction in the dealer cost by selling more cars.

    2014 Malibu 2LT, 2015 Cruze 2LT,

  • tjc78tjc78 Member Posts: 17,117
    I believe the same thing happened with their Camry redesign

    I don't recall any problems with the Avalon and CR's recomendation. You are correct about the Camry though. The V6 was pulled from recomendation because of the first couple of hundred 6 speed transmissions had an internal problem causing them to be replaced within the first thousand miles (snap rings IIRC).

    2025 Ram 1500 Laramie 4x4 / 2023 Mercedes EQE 350 4Matic / 2022 Icon I6L Golf Cart

  • roadburnerroadburner Member Posts: 18,407
    I'm not a CR fan, for many different reasons. Mainly, because their "suggestions" about audio gear aren't based on any reasonable "A/B" type testing of....well.....the gear's audio capabilities. Audio (and home theater in general) is a hobby of mine and even though I'm an amateur, I know more (much more) than they do.

    I agree, they are absolutely clueless when it comes to home theater and audio. They really are the Bottom Feeder's Gazette...

    I feel the same way regarding their attitudes about cars.

    Yup. And they wear their nerdy attitude like a badge of honor; I remember when CR tested a Charger 2.2 back in the early '80s. They noted that the rumbling exhaust made some of their drivers "nervous".
    True geeks...

    Mine: 1995 318ti Club Sport-2020 C43-1996 Speed Triple Challenge Cup Replica
    Wife's: 2021 Sahara 4xe
    Son's: 2018 330i xDrive

  • isellhondasisellhondas Member Posts: 20,342
    I used to have a lot of respect for CR but not anymore.

    They are like the National Enquirer at times it seems.
  • fezofezo Member Posts: 10,386
    I don't recall any problems with the Avalon and CR's recomendation. You are correct about the Camry though. The V6 was pulled from recomendation because of the first couple of hundred 6 speed transmissions had an internal problem causing them to be replaced within the first thousand miles (snap rings IIRC).

    Yes, that was the case where they decided to no longer post predicted reliability for new models. Prior to that they would just assume that folks who made reliable cars for ten years would continue to do so.
    2015 Mazda 6 Grand Touring, 2014 Mazda 3 Sport Hatchback, 1999 Mazda Miata 2004 Toyota Camry LE, 1999.
  • fezofezo Member Posts: 10,386
    I'm not sure if this is a localized problem, a North Carolina thing or a state liquor store issue everywhere but I found you cannot buy a good bottle of rum on the Outer Banks. They have a couple of ABC stores but when you go over to the rum it's mostly Bicardi variations and I swear every single bottle in the place was from Puerto Rico. I like things like Appleton out of Jamaica or Mount Gay from Barbados. Must I be an NJ rum runner in the futire?

    I didn't have the heart to even look at the scotch.
    2015 Mazda 6 Grand Touring, 2014 Mazda 3 Sport Hatchback, 1999 Mazda Miata 2004 Toyota Camry LE, 1999.
  • tjc78tjc78 Member Posts: 17,117
    I agree, they are absolutely clueless when it comes to home theater and audio

    I think they test those products for the average person. Anyone who is even remotely into it as a hobby won't look at their reviews.

    remember when CR tested a Charger 2.2 back in the early '80s

    My mother had an 85 Dodge Charger with the 2.2. What a bad, bad car! It needed a head gasket practically the minute it drove off the lot, the paint peeled in the first few years and the A/C was broken more than it worked. I also remember it was a bear to start in any temp lower than 50 degrees.

    2025 Ram 1500 Laramie 4x4 / 2023 Mercedes EQE 350 4Matic / 2022 Icon I6L Golf Cart

  • jayriderjayrider Member Posts: 3,602
    BYO Fezo, BYO. After your 3rd mudslide it all tates the same. Now if you sip it neat -- whole other story. ;)
  • jayriderjayrider Member Posts: 3,602
    edited August 2010
    After the third mudslide/colada who can tell. Now if you sip it neat-- whole other story. Brought some Appleton back from a vacation in Montego Bay. Good buy at the airport--there is a difference. I have to confess that I never let the lack of availability of my favorite spirits deter me from imbibing. Nice to know there are some with a standard they uphold. ;)
  • roadburnerroadburner Member Posts: 18,407
    I think they test those products for the average person. Anyone who is even remotely into it as a hobby won't look at their reviews.

    It's not just the fact that their reviews are dumbed-down/oversimplified- they often are just flat-out wrong.

    Mine: 1995 318ti Club Sport-2020 C43-1996 Speed Triple Challenge Cup Replica
    Wife's: 2021 Sahara 4xe
    Son's: 2018 330i xDrive

  • fezofezo Member Posts: 10,386
    I have to confess that I never let the lack of availability of my favorite spirits deter me from imbibing. Nice to know there are some with a standard they uphold.

    Don't read too much into that! I didn't say I didn't drink.....
    2015 Mazda 6 Grand Touring, 2014 Mazda 3 Sport Hatchback, 1999 Mazda Miata 2004 Toyota Camry LE, 1999.
  • sterlingdogsterlingdog Member Posts: 6,984
    Here I go showing my ignorance again. Where do you find the published dealer's cost and the dealer incentives that don't go to customers?

    Richard
  • sterlingdogsterlingdog Member Posts: 6,984
    North Carolina gets that cheap rum out of Puerto Rico due to proximity and discounted delivery contracts. The state ABC Board isn't known for its ethics. Ever heard of kick backs?

    Richard
  • jipsterjipster Member Posts: 6,299
    Always consider the holdback is present; dealers get hostile when people let them know there's extra profit below the dealer cost figures.

    That's debatable on whether to go after holdback or not. The old" legitimate" dealer expenses and overhead versus pure profit argument. There is also advertising fees, which aren't listed on Edmunds, to consider. So invoice is bumped up another $400-$600 to account for advertising.

    I don't recall seeing an advertising fee when I bought my Mazda MPV 6 years ago, and didn't include any money for advertising in my offer. Maybe manufacturers made the smart business decision and included that fee in the purchase price back in the "olden days" of when I bought my car.

    Also, I don't know how Kia advertises in other regions of the country. But, they are almost non-stop here on the radio and television. They must have something along the lines of a $800 fee added onto the invoice of their cars. :sick:
    2021 Honda Passport EX-L, 2020 Honda Accord EX-L, 2011 Hyundai Veracruz, 2010 Mercury Milan Premiere.
  • imidazol97imidazol97 Member Posts: 27,704
    edited August 2010
    Dealer incentives:

    Go to tab at top of this page. Choose New Cars. Then on 2nd row of tabs pick Incentives and Rebates.
    Insert your zip code. Then do not select brand, but just scroll down the page. In the right column you'll see Manufacturer to Dealer and it's called "Marketing Support."

    When you click on that you'll see something akin to this list. The Crosstour has $1200 to dealers to use to market by lowering price or if they can sell without lowering the price by all of $1200 they just keep the rest of the spiff.

    http://www.edmunds.com/new/2010/honda/accordcrosstour/101250188/incentives.html?- - vdp=off&setzip=45322&state=OH

    2014 Malibu 2LT, 2015 Cruze 2LT,

  • imidazol97imidazol97 Member Posts: 27,704
    >...dealer's cost

    Go to New Cars|Price w/ options

    Pick brand of car. E.g., Jeep Commander.

    Pic 4 dr SUV.

    http://www.edmunds.com/new/2010/jeep/commander/101213630/options.html

    The MSRP price and Invoice price along with price and coordination of options and packages are shown. So I price out exactly the car I want and that should be fairly close to the correct dealer invoice, before incentives, etc., as discussed earlier.

    2014 Malibu 2LT, 2015 Cruze 2LT,

  • gogiboygogiboy Member Posts: 732
    "So private sector employees work in environments free from politics, nepotism and sweetheart deals ? Hard workers always rise to the top while the zeros get weeded out.'
    "

    Yes, as was referenced by Driver. I'm sure, despite having lost his dealerships after many years of fraud and deceit that Mr. Bill Heard is enjoying the fruits of his labor on some island paradise where he is drinking aged scotch with Roger Clemens and Barry Bonds. There is an arts district theater in Columbus, OH that bears his name and he has the (dubious) honor of being named #1 GM US car dealership as recently as 2005 despite having reams of complaints directed at his business for decades.

    I'm guessing those irresponsible and poor teachers (who deserved to be fired) are now working at Walmart or Dollar General or McDonalds while Mr. Heard will don his tux, make a speech and toss a philanthropic crumb or two to the ladies auxiliary or other deserving charity before jetting to Rio on his private jet.

    Gogiboy
  • isellhondasisellhondas Member Posts: 20,342
    Talking about holdback is the quickest way to turn off a salesperson.

    To me, it's just plain rude.

    For some people, it's like they are just scared to death that they might pay a penny more than they have to.

    Anyone know how copper wire was invented?

    One day two "mooches" were fighting over a penny!
  • jipsterjipster Member Posts: 6,299
    I'm guessing those irresponsible and poor teachers (who deserved to be fired) are now working at Walmart or Dollar General or McDonalds...

    The teacher in todays newspaper article isn't working at McDonald's, he's back on the job!

    "Parents pulled their children out of class and protested outside a school Monday, the day a teacher convicted of inappropriately touching 4 female students was scheduled to return to work." This teacher, "served 16 days in jail after pleading guilty to the charges." "The district had previously suspended (teacher) without pay for 12 days for the incidents. When the district tried to fire him for the same offenses, the teacher appealed, and the hearing officer ruled the district had already punished him."

    Sounds like the school district screwed up, but come on... putting someone like this back in the classroom is putting children at risk. He'll probably end up in a $70k a year office job filing paperwork a couple times a day. :sick:
    2021 Honda Passport EX-L, 2020 Honda Accord EX-L, 2011 Hyundai Veracruz, 2010 Mercury Milan Premiere.
  • jwm40517jwm40517 Member Posts: 303
    I may be wrong Richard, but I believe your comments in your post 57790 were in reference to used car prices. The replies to your post started talking about dealer costs of new cars and where to find that info.
    There is not any site to determine the dealer cost of a used car.
  • jipsterjipster Member Posts: 6,299
    isell, in your experiences then, how often do dealerships give up holdback? Probably not very often I'm thinking with Honda, as Honda's sell pretty good. Probably more often with domestic brands.
    2021 Honda Passport EX-L, 2020 Honda Accord EX-L, 2011 Hyundai Veracruz, 2010 Mercury Milan Premiere.
  • jayriderjayrider Member Posts: 3,602
    They always give up the holdback on the pee pee yellow sedan with the poo poo brown interior sitting on the lot after 90 days. I don't think the sales staff deals with that stuff or cares. The mgr says yea or nay and the salesman gets at least a minimum commission and is on the board for the monthly spiffs.
  • fezofezo Member Posts: 10,386
    The state ABC Board isn't known for its ethics. Ever heard of kick backs?

    Me? I'm from New Jersey. What are kick backs? :P
    2015 Mazda 6 Grand Touring, 2014 Mazda 3 Sport Hatchback, 1999 Mazda Miata 2004 Toyota Camry LE, 1999.
  • stickguystickguy Member Posts: 53,612
    next time, swing by my house on the way (hey, only 3 miles off of 295, so EZ on /EZ off).

    I will spot you a bottle of Bermuda 151 rum (light or dark, your choice). At least 25 years old, since that is how long I have had it.

    as a side benefit, you could run the car on it if you got stuck. I am sure it would clean out the fuel injectors nicely.

    2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.

  • driver100driver100 Member Posts: 32,594
    I'm guessing those irresponsible and poor teachers (who deserved to be fired) are now working at Walmart or Dollar General or McDonalds while Mr. Heard will don his tux, make a speech and toss a philanthropic crumb or two to the ladies auxiliary or other deserving charity before jetting to Rio on his private jet.

    But the fired teachers were accosting chidren which should get the harshest penalty possible (unless they are priests, then it just gets covered up or they get transferred), but Mr Heard's only committed a white collar crime, so is treated much more leniently.

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • isellhondasisellhondas Member Posts: 20,342
    Well, I know our store never actually lost money on a new car sale. I mean, why even be in business if you're only going to swap dollars with a customer.

    I can think of a couple of times where we actually went into holdback but there was always a good reason for doing this.

    Sometimes we got burned on used cars but not often. It's possible to just pay too much trying to make a sale happen. We hope the guys in the shop won't find too many things wrong with it.

    I remember we once took in a nice looking Audi. It ran well when it was warmed up but when we started it in the morning, it had a knock in the engine. took it to Audi who siad it looked like it had never had an oil change.

    We sold it to a wholesaler and lost several thousand dollrs as I recall. This can happen to the best of stores sometimes.
  • explorerx4explorerx4 Member Posts: 20,848
    The OBX is more about 'Brew Thru' than fine rum or scotch.
    If you decide to become a rum runner, do it by land or air, not sea.
    Take look at one of those maps they have documenting all the shipwrecks, if you don't believe me. Just wishing you a long and unnoticed career. :)
    2024 Ford F-150 STX, 2023 Ford Explorer ST, 91 Mustang GT vert
  • fezofezo Member Posts: 10,386
    You are on! I've not had Bermuda rum before. My brother and sister-in-law brought 151 Appleton from Jamaica home from their honeymoon. 37 years later I still remember that....
    2015 Mazda 6 Grand Touring, 2014 Mazda 3 Sport Hatchback, 1999 Mazda Miata 2004 Toyota Camry LE, 1999.
  • fezofezo Member Posts: 10,386
    Yeah, I noticed the Brew Thru. There were even kids wearing Brew Thru shirts! The fact that you can buy beer almost anywhere is a nice feature.

    I saw those wreck maps! I'll skip rum running by boat!
    2015 Mazda 6 Grand Touring, 2014 Mazda 3 Sport Hatchback, 1999 Mazda Miata 2004 Toyota Camry LE, 1999.
  • tallman1tallman1 Member Posts: 1,874
    The teacher in todays newspaper article isn't working at McDonald's, he's back on the job!

    That teacher is in a district not too far from me. They aren't sure what they will do. He called in sick the first day of school. Parents won't let their kids in his class and the district is setting up some online courses for them. He may very well have no students in his classroom when he finally shows up. They aren't sure WHAT they will do then.
  • mako1amako1a Member Posts: 1,855
    Dealer incentives: WOW what a find.
    2011 Mustang plain jane has $500 for members of the American Quarter Horse Assn. I haven't looked lately, but we were members of that and the American Saddlebred Assn for many years.

    Also $1000 for average joe just for asking before 4 Oct. Nice find there imid.

    Now if they have a NRA member rebate I'll take one of anything with that rebate. Make it camo, please. j/k I don't do camo.

    2013 Mustang GT, 2001 GMC Yukon Denali

  • explorerx4explorerx4 Member Posts: 20,848
    A lot of people view CR's little colored circles and recommendations as gospel.
    Personally, I feel they rate some things higher than they should be and others lower and they are not a part of any new or used car buying process for me.
    2024 Ford F-150 STX, 2023 Ford Explorer ST, 91 Mustang GT vert
  • explorerx4explorerx4 Member Posts: 20,848
    The NRA incentive is only available on the F350 4x4 dually, gun rack edition. :)
    A local dealer at least used to have all available Ford incentives on their website.
    My favorite was a 14k UAW member incentive on an MKZ. Hint, it's made in Mexico.
    2024 Ford F-150 STX, 2023 Ford Explorer ST, 91 Mustang GT vert
  • mako1amako1a Member Posts: 1,855
    swing by my house on the way (hey, only 3 miles off of 295, so EZ on /EZ off

    Stick, Fezo, you guys are both close to my ex's town of Glendora, NJ you're making me nervous.
    NJTP Exit 3 Black Horse Pike. When you swing by Central Ave, say hi for me.

    2013 Mustang GT, 2001 GMC Yukon Denali

  • fezofezo Member Posts: 10,386
    Gee, we'll have to have a little get together...

    Well, my timing was right for a change. Last Thursday I was in Ocracoke. Starting 5 AM tomorrow they are evacuating it ahead of Earl.

    Of course by Friday they could be evacuating here....
    2015 Mazda 6 Grand Touring, 2014 Mazda 3 Sport Hatchback, 1999 Mazda Miata 2004 Toyota Camry LE, 1999.
  • jimbresjimbres Member Posts: 2,025
    As I've said several times previously, when I'm shopping for a car, I want all the information that's out there. That doesn't mean that I'll give every source equal weight. As I get further into the buying process, I may decide that some data are worth less than other data.

    But to refuse to look at information that may be relevant - that's just downright irrational.
  • stickguystickguy Member Posts: 53,612
    been thru glendora many times. Probably about 10 minutes from my house.

    Not someplace you actually go to. Just a place you drive thru, without knowing you were actually there!

    2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.

  • sterlingdogsterlingdog Member Posts: 6,984
    Keith, I'm sorry. I didn't mean to mislead you. I've been looking at 2010 CPO's in some makes and models. When you can save $10k-$20k for the sake of 10k miles, it just seems like good sense to me. Still, I'm also looking at some brand new cars so your advice is still much appreciated. I've done all of the mentioned tabs with the exception of "marketing support". Glad that you pointed that one out to me. Thanks.

    Richard
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