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Stories from the Sales Frontlines

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Comments

  • joel0622joel0622 Member Posts: 3,299
    If memory serves me correctly, most TV shows never call out a specific manufacturer, let alone the specific model of the car. For this series, there have been several episodes where the character named Hiro specifically refers to his "Nissan Versa" rental car

    I have noticed that to be more common now days. The other night I was watching an episode of Without A Trace and my wife instantly noticed the 3 500' in the first scene. Then they referred by name a couple times to Ford Expedition.

    As far as the whole grammar thing goes, I could care less on a message board. Its not like formal proposals are being written here.
  • lilengineerboylilengineerboy Member Posts: 4,116
    ...nothing comes in V4.

    Yamaha and Honda might beg to differ!

    (Honda Motorcycles, that is...)


    And Saab ;)
  • lrguy44lrguy44 Member Posts: 2,197
    It is all about money - if the product pays, the label, vehicle, etc will be made prominent. It is just another form of advertising.
  • lilengineerboylilengineerboy Member Posts: 4,116
    So how to lay people know how much a used vehicle should cost?

    KBB has the dealer price for an '06 Mazda6s sport hatch at like 20k, but in Aug, they were less than that when they were new. The same with the dealer trying to sell the MazdaSpeed6 at 27k (which Edmunds says is good deal, even though the car was less than that new). The Saab 9-2x is another example.

    I know the car sells for what the market will bring, but in my mind, the cost should be something like what it sold for * 0.85 or so for a 1 year old car, .75 for a 2 year old car, .7 for a 3 year old car and then it starts to trail off.

    Is there logic somewhere?
  • steine13steine13 Member Posts: 2,825
    Are you an engineer? Just asking.

    If so, you are likely to suffer from the inconsistencies you've noticed. BUT IT DOES NOT MAKE SENSE, you wish to scream.

    Well, here it is: It doesn't. Car buying is, for most people, an emotional decision. So demand, and therefore prices, will change with the wind.

    Just because you could have (and probably SHOULD have) bought a car for a song when it was new does not necessarily make it cheap when it's used.

    The 9-2x is a great example. The Civic Si hatch of a few years ago is another... some lucky stiffs got theirs for $15 and change, and you couldn't buy a nice '02 with low miles for much less today. It's disgusting, I know.

    KBB retail, by the way, are complete sucker prices.. if you read their small print, it's basically a suggested dealer asking price. Forget it.

    I find Edmunds private-party price to be a reasonable goal to shoot for for bread-and-butter cars. At any rate, lots and lots of cars are best bought new. Unfortunately.

    Is there logic somewhere?
    Not really. Maybe it's time for another plug for my little Honda analysis: http://www.msu.edu/~steine13/cars.html

    -Mathias
  • snakeweaselsnakeweasel Member Posts: 19,592
    Somewhere I have one that says:

    HUKED ON FONUKS WURKED FUR ME.

    I have a friend who has one that says:

    BAD SPELLERS OF THE WORLD UNTIE!

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • volvomaxvolvomax Member Posts: 5,238
    As many people have said, U/C pricing is an art, not a science.
    It is hightly fluid and no book, website, or guide is ever going to be 100%, or even 60% accurate.

    Simply put, the is NO logic.
  • jbolltjbollt Member Posts: 736
    "As many people have said, U/C pricing is an art, not a science.
    It is hightly fluid and no book, website, or guide is ever going to be 100%, or even 60% accurate.

    Simply put, the is NO logic. "

    Kinda like the stock market..........
  • kiawahkiawah Member Posts: 3,666
    incorrect grammar......it is not "now I are one", it should be "now I is one"
  • dino001dino001 Member Posts: 6,191
    Kinda like the stock market..........

    I think it's a very good comparison. Long term share prices are quite logical and very much attached to company's performance and prospects, but short term they can be erratic, totally unjustified and plain idiotic both above and below the "real" (or "fair") value.

    Used car "book" prices are also good representation of secular trends in pricing and are very good reference for what they represent (KBB it is an average asking price, Edmunds it may be closer to a transaction price), but a particular car at particular place at particular time may be totally out of whack.

    2018 430i Gran Coupe

  • mac24mac24 Member Posts: 3,910
    ...nothing comes in V4.

    Yamaha and Honda might beg to differ!

    (Honda Motorcycles, that is...)

    And Saab


    And Ford UK. :shades:
  • ifcb605ifcb605 Member Posts: 1
    I'm looking for some input from you people in the car business out there about high line.

    I took a break from the car business and am ready to go back in, but I'm not sure whether I want to go Mazda or BMW. I drive a Mazda, but BMW is mythic for holding gross. (I live in Southern California.)

    I was in the business for two years: one year on the line at Nissan in a TO store, six months in internet department at Acura (which is quasi high line if you ask me), and six months again with the first employer but in the internet department this second time around. The hours and the mooches burned me out.

    I've recharged and refocused. Anyone working or worked for BMW and able to give me the comparative pros and cons of going high line?

    Thanks.
  • joel0622joel0622 Member Posts: 3,299
    IMO, the key to being successful in the car biz regardless of the line is finding some place you are comfortable and staying there. Ride out the bad times and enjoy the good. As you read the post on this board you see allot of the consumers slamming the biz because the guy they buy there car from probably will be gone in 6 months. When I still sold prior to moving into management (like an idiot I might add) I never took an up unless I was asked to due to floor traffic. Other then that all my sales came from my base.

    The second thing is selling a brand you believe in. I could never work in a foreign store just because of the way I was raised and my support of the domestic. As a matter of fact My heart could never be in it 100% any place other then a Ford store, and believe me, I have/am riding out the bad times because I know the worm will turn. My wife having a great job does not hurt though.
  • izaclown1izaclown1 Member Posts: 118
    A good friend says "Dull is a person that can spell a word one way!" :blush:
  • oldfarmer50oldfarmer50 Member Posts: 24,194
    "...pressure on his sub prime mortgage..."

    If Vinny lives in NY he is probably counting on our vote buying politicos to bail him out with taxpayer money.

    2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible

  • tayl0rdtayl0rd Member Posts: 1,926
    ...nothing comes in V4.

    Yamaha and Honda might beg to differ!

    (Honda Motorcycles, that is...)

    And Saab

    And Ford UK.


    And GM US. It was called the "Quad-4." Looks like your customers were more "with the times" than you, boomcheck! :P
  • tayl0rdtayl0rd Member Posts: 1,926
    ... As far as the whole grammar thing goes, I could care less on a message board. Its not like formal proposals are being written here.

    True, but that's no reason to contribute to the stupidation of a nation. (I know that's not a word. :P ) We do have younglings that read these boards as well.
  • mac24mac24 Member Posts: 3,910
    I could care less........

    Surely you don't really mean that? ;)
  • lilengineerboylilengineerboy Member Posts: 4,116
    And GM US. It was called the "Quad-4." Looks like your customers were more "with the times" than you, boomcheck!

    The Quad4 was an inline 4 cylinder with 4 valves per cylinder.
  • volvomaxvolvomax Member Posts: 5,238
    Well, I've done both highline and mass market.
    Plus, I have friends that work in bimmer stores.

    To succeed in a BMW store, you have to have alot of horsepower. People just don't come in and flop.
    You need to be savvy and aggressive and there usually isn't a closer ot TO system to fall back on.
    If you are good, you can make a very good living selling bimmers.
    If you aren't good, you'll get blown out.
    Highline stores don't tend to tolerate average performers for very long.
    Regardless, you are going to have to put in ALOT of hours, esp since you will be living off floor ups.
    Mass market stores tend to get more traffic, than highline.
    Highline traffic tends to be more qualified to buy, but much more choosy about what they buy.
    Personally, I'd go highline if you can.
    In the old days, your limited experience in the business wouldn't get you in the door at a BMW dealership.
    However, there has been a real erosion of talented, qualified salespeople over the last few years, so if you look polished, interview well, and have a good head on your shoulders, your lack of experience probably won't matter as much.
  • joel0622joel0622 Member Posts: 3,299
    I could care less........

    Surely you don't really mean that?


    No thats what I meant. I could care less but I choose not to/too/two. If not I would have put I couldn't/could not care less :D :P LOL
  • joel0622joel0622 Member Posts: 3,299
    We do have younglings that read these boards as well.

    In that case we need to start communicating in youngling speak.

    i.e Hay I need sum 411 on a hooptey, I want 20"s and a system r any uv u up 4 it. Got 2 go now brb ttyl SNAP!!!

    :D:D:D
  • tayl0rdtayl0rd Member Posts: 1,926
    I don't think so, but I could be wrong. My brother had a Cutlass Calais with the Quad-4, and I knew a few other people with the Quad-4 and they all said it was a V engine. I've even heard and seen mechanics say the same thing.

    Lemme google it up...

    Okay. After a cursory look, there's not much mentioning the piston layout other than on Wikipedia saying it's an inline 4. (And we all know wikipedia is the authority on information.) I did see a link to something on Craig's List for a Quad-4 V6! :surprise:
  • graphicguygraphicguy Member Posts: 14,120
    I can't wait to see us get another solid salesforce here.

    Any commiserators?


    I'll help.....but only if you let me "gift" the receptionist.... :P
    2024 Kia EV6 GT-Line AWD Long Range
  • lilengineerboylilengineerboy Member Posts: 4,116
    I think the Quad4 begot the EcoTec. I don't think the Quad4 had anything to do with the IronDuke 2.5 though.
    I know in '76 Chevy made a Vega Cosworth that was an I4 FI 16v DOHC, but I don't know how much that counts against the Quad4's bragging rights.
  • volvomaxvolvomax Member Posts: 5,238
    Quad 4 was an inline 4.

    It was a 16V I4, hence the name.
  • Kirstie_HKirstie_H Administrator Posts: 11,242
    This has sparked a truly excellent idea. We need a "youth only" shopping-oriented board, on which text-message speak is the preferred language. Joel0622, I'll recommend you as board host forthwith.

    MODERATOR /ADMINISTRATOR
    Find me at kirstie_h@edmunds.com - or send a private message by clicking on my name.
    2015 Kia Soul, 2021 Subaru Forester (kirstie_h), 2024 GMC Sierra 1500 (mr. kirstie_h)
    Review your vehicle

  • mac24mac24 Member Posts: 3,910
    That'll learn you Joel0622. :P
  • skierx420skierx420 Member Posts: 22
    I guess I have a different opinion about highline not highline. I make my biggest commissions on used diesel pickup trucks. Many of these trucks are over $45k new and thats about as highline that a small market store will support. But in the Midwest farm market. diesel trucks are in demand the most, especially good used ones. So my lesson here is that if you want to make the most money commisions find a good niche and stick it out. Once you build a solid customer base you can make it through any of the tough times. So if the BMW store in your area can provide you with the niche that you want to be in then go for it. But longevity is everything. I have learned that much in this business.
  • user777user777 Member Posts: 3,341
    kristie, since you're so buzzin' and tight with the idea, we'll expect you'll jack it. :blush:
  • tidestertidester Member Posts: 10,059
    I believe Kirstie delegated that to Joel. Are you looking for a deputy youngling speak position? :)

    tidester, host
    SUVs and Smart Shopper
  • boomchekboomchek Member Posts: 5,516
    Thank you all, Quad 4 was an inline 4 according to all the literature and magazines I have.

    And yes, even though there were V4s before, and might be V4s avaialbe on motorcycles, my point was that they don't come in modern passenger cars. ;)

    2016 Audi A7 3.0T S Line, 2021 Subaru WRX

  • financedudefinancedude Member Posts: 1
    Amen to the (like an idiot going in to Management). I am in an Infiniti store after working in a Honda store for three years and agree that you have to love the brand you sell. If you want to sell a particular brand, drive the product. If you choose the highline dealership to work, and cannot yet afford the product - keep getting better at sales and fuel the desire to own. Nothing is sweeter than answering the question "What do YOU drive" with the honest answer.
    Good luck !!!
  • Kirstie_HKirstie_H Administrator Posts: 11,242
    I will SO regret having done this, but please drop by my new place:
    Grammar and the Peeves that Pet It

    You all started it, not me.

    MODERATOR /ADMINISTRATOR
    Find me at kirstie_h@edmunds.com - or send a private message by clicking on my name.
    2015 Kia Soul, 2021 Subaru Forester (kirstie_h), 2024 GMC Sierra 1500 (mr. kirstie_h)
    Review your vehicle

  • tayl0rdtayl0rd Member Posts: 1,926
    Well, shouldn't I be cohost since I brought up the fact that we have the younglings?? :confuse: :P
  • Kirstie_HKirstie_H Administrator Posts: 11,242
    Of course. My bad. The position and all of the glory that goes with it is now yours.

    MODERATOR /ADMINISTRATOR
    Find me at kirstie_h@edmunds.com - or send a private message by clicking on my name.
    2015 Kia Soul, 2021 Subaru Forester (kirstie_h), 2024 GMC Sierra 1500 (mr. kirstie_h)
    Review your vehicle

  • joel0622joel0622 Member Posts: 3,299
    Well then since you are my co-chair you need to memorize all of these :D

    link title
  • cotmccotmc Member Posts: 1,081
    Sigh... :sick:

    I still remember fondly the good ol' days -- vinyl 12" record albums; FM stations playing interesting music; three networks broadcasting quality TV shows; and people actually talking on phones.

    I guess I've become one of those grumpy middle-aged dudes! :cry:
  • user777user777 Member Posts: 3,341
    i heard on NPR that vinyl is experiencing a bit of a bump in popularity due to the availability of turntables that have a USB connection; now you can play and sample tracks from your albums into the computer or portable entertainment device.

    one young guy commented that it's too much work to pull an album out of a sleve and put in on the table and land the stylus.

    hmmm, he's not likely to enjoy picking up a paper either. a least not yet...

    i have this theory - that as you grow older and slow down, you begin to notice the pleasure of the tactile. you know, actually handling or building things. maybe working with extremely low-tech tools.

    that's what these youngsters need to do, they need to manipulate or build something physically real instead of virtually in the computer world.

    i can see the next entertainment "reality" show comming to a station for grown-ups... young people are provided tools and raw materials to build a shelter or vessel to leave the island.

    do they know how to work a tape measure? can they cut a piece of lumber with a saw?

    that would be a trip to watch.

    this is sad but true. last night i helped numerous 8 and 9 year olds fold paper airplanes. some of them had never picked up paper and folded it before.

    i remember freaking out a youngster once by making a cup to drink water out of a piece of paper...
  • mac24mac24 Member Posts: 3,910
    i remember freaking out a youngster once by making a cup to drink water out of a piece of paper...

    You can boil water in it over a naked flame as well. That should freak him out even more. :)

    I agree that today's kids aren't very 'hands on', but I think that the problem goes back to their parents generation as well.

    Today's kids aren't likely to find the tools in the garage or shed to allow them to experiment in wood or metal.

    Going back a couple of generations to when I was young, most kid's fathers would either fix the car themselves, or build shop projects etc. That practical knowledge would often be passed on from father to son, but I think that these days things are very different.
  • tidestertidester Member Posts: 10,059
    but I think that these days things are very different

    Indeed they are! Cars are incredibly more complex these days. I think even MacGyver would be stumped! :)

    tidester, host
    SUVs and Smart Shopper
  • user777user777 Member Posts: 3,341
    agreed. they are so complex, it's become a challenge for service techs to really understand what's going on.

    in some cases, diagnosis and repair by swapping major components. :lemon:
  • lilengineerboylilengineerboy Member Posts: 4,116
    agreed. they are so complex, it's become a challenge for service techs to really understand what's going on.

    in some cases, diagnosis and repair by swapping major components.


    First, if some guy wants to charge me x-bazilion dollars for a part, he better be sure its going to fix the problem.

    Second, its not so hard, the internal combustion engine still needs air, fuel and spark at the appropriate times. Backyard mechanics need a $100 code reader to stay in the game, and the internet has enough make/model specific forums to help guide though the codes and what they really mean. That code reader helps determine where the problem is coming from and helps the tech to isolate it (although it often presents a symptom...cylinder bank 1 lean...etc) and then the tech has to debug.

    Its just different. We were working on a metal bumper (pre'74 or so) MGB and we couldn't get the "upgraded" carbs to run right. The crotchety old guy down the street saw us struggling and after some commentary, had the thing running great in about 45 minutes.

    All is not lost, but I also think a lot of kids would rather install a neon light kit and MP3 player on their vehicle than performance equipment.
  • volvomaxvolvomax Member Posts: 5,238
    Believe me, its nowhere near as easy as you think.
    As any Euro car mechanic if he thinks so.
    Cars have gotten too complicated and it takes a great deal of expertise to correctly diagnose and repair a modern car.
    there is still alot of proprietary info that the code readers are no good for.
  • user777user777 Member Posts: 3,341
    good point. not everything is put on the data bus, and sometimes, i think the codes thrown, can lead one astray. but to the other person's point, there are fundamentals. if you know them, i guess you've potentially got a leg up.

    now i suppose the vechicle manufacturers run special classes on diagnosis and repair, and a reward for being a good tech (i would hope) is that you get to attend this specialized training to be even more valuable to the store.
  • lilengineerboylilengineerboy Member Posts: 4,116
    Cars have gotten too complicated and it takes a great deal of expertise to correctly diagnose and repair a modern car.
    there is still alot of proprietary info that the code readers are no good for.


    It takes some time and an good method for debugging. It's not any harder than it was before, the car just uses more information to make decisions. The trick is to find what piece of information is missing, and then either correct that sensor, or the condition identified by that sensor.

    The better code readers have modules for make-specific vehicle codes based on that manufacturer's message set. Alternatively, they just pull the letter and number and you google for the vehicle specific code.

    This is a backyard mechanic, not a dealership professional, as I would expect they would have better training and more resources available to them. As my buddy the propulsion specialist likes to say, "it ain't rocket science." :P
  • volvomaxvolvomax Member Posts: 5,238
    I still have to disagree with you.
    My disagreement comes from experience.

    Back in the day when cars had maybe 1 microprocessor and an o2 sensor, it was relatively easy.
    Today, with multiple processors, sensors, fiber optic networks and more software than some pc's it aint easy.
  • steine13steine13 Member Posts: 2,825
    In my experience, with all the electronics on a car, it almost always works, and it's great. A sensor goes bad, the ECU tells you what to fix, and off you go.

    Heaven help you if something is not or incorrectly diagnosed or, worse yet, the ECU itself hangs up. Then it's not "difficult", it's impossible to fix. I'm pretty sure every mechanic has a story or three about fairly new cars with terrible, intermittent problems that nobody seems to be able to fix.

    Personally, I've been pretty lucky. Even my '96 Millenia -- first year of mandatory OBD-II, very complex car, lots of electricals -- didn't give me any problems, and it had over 160k on the clock. Of course, I only had it six months or so... but I was concerned when I bought it.
    -Mathias
  • w9cww9cw Member Posts: 888
    I guess that I'm an anomaly. Our family's stable includes two Classic 900 SAABs, a Mitsubishi Galant, a Volvo, and until recently a newer Dodge Grand Caravan. I've performed all mechanical and electrical work on these vehicles. In fact, I replaced both head gaskets on the Caravan's 3.3L V6, after being told that it was going to cost $2K to do the job at an independent repair shop. I did the job for less than $400, including taking the heads to a shop to ensure they were true, and to install new valve stem seals.

    If one has mechanical and electronic aptitude, and training, plus the tools, more often than not, the repair will be done better by the owner than by a shop. Buy authentic factory shop manuals - they're worth their weight in gold.

    I've taught my son and daughter the ins and outs of preventive and corrective auto maintenance, and even if they don't "turn their own wrenches," they will be better off for it.
  • punkr77punkr77 Member Posts: 183
    If one has mechanical and electronic aptitude, and training, plus the tools, more often than not, the repair will be done better by the owner than by a shop.

    Exactly why I let someone who knows what they're doing (hopefully) work on my car. There are just so many more parts, systems, and sensors now that I'm more likely to make things worse than better. Add in vehicle and use specific tools and my total lack of training and I refuse to do it.

    The total extent of work I've done on my current car is to replace both headlight assemblies. Made out of crappy plastic that turned nearly white. Dealer wanted $600 to replace them. Bought some used on ebay for $150 and spent 10 minutes swapping them out.
This discussion has been closed.