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Stories from the Sales Frontlines

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Comments

  • joel0622joel0622 Member Posts: 3,299
    First a little history lesson. There has been at least one manual mated to a turbo.

    The 1987 bird was aerodynamically restyled and had a redesigned front end that featured flush-mounted headlights and a new grill.

    As a result of redesigning, the roof line was swept back, the rear deck-lid was raised, and the taillight were redesigned.

    Other changes included the dropping of the Elan model and the release of the Thunderbird Sport and the Thunderbird LX. The Thunderbird Turbo coupe was still the top of the line and was putting out an awesome 190 horsepower when outfitted with the five-speed manual transmission and 150 horsepower when outfitted with an automatic.

    Thanks again: What can Ford do for us around zip 02481?

    This is assuming a 60 month term with decent credit.
    You can get a $1000 rebate or 2.9%. The rate goes down a point as you lower the term, i.e 48 or 36. So on 36 you can get .90%. If you are a Plan buyer (A/Z/D/X) you get an additional $250 rebate.

    There there are a slew of specialty rebates if you qualify. College Grad, American Quarter Horse, Handicap Modifications, New York Auto Show, Military Appreciation, if your friend waits till September and goes and walks in the Race For Cure in NYC she can get an additional $500 rebate for participants.
  • madmanmoomadmanmoo Member Posts: 2,039
    Lol, nice response.

    Perhaps I will get one of those autographed four squares! ;)

    -Moo
  • joel0622joel0622 Member Posts: 3,299
    Whenever a Green Pea and it looks like they are going to make the cut (you usually have to hire 5 to get 1) there is always a joke or some kind of prank pulled on them.

    We had this guy one time who looked like he was going to make it so we told him to go ahead and start writing letters to his friends and family to let them know where he is.

    Well he hand writes a letter and ask if there is any one here to type them (pre-computer days).

    We tell him, ya we got a guy here that is all he does, he sits in a little trailer out back. Just take Mr XXX your letter, the stationary, the envelopes, and your address list and he will type the letter, address the envelopes and mail them for you.

    So this guy goes up there and we sneak out side the window of the trailer. The first 45 seconds is this kid explaining how he wants it typed and ask Mr. xxx to double check the spelling and punctuation.

    The next thing you see is this box of envelopes and stationary come flying out the door and Mr XXX telling this kid to get the %^$# out of his office, just going off on him and this kid saying, but Mr. XXX, but Mr. XXX they said. Mr. XXX chewed his [non-permissible content removed] all the way back to the showroom right up to the sales desk cussing him every step of the way.
  • british_roverbritish_rover Member Posts: 8,502
    That is sooo cruel.

    Man I wish I had thought of something like that for new people I worked with.
  • grandtotalgrandtotal Member Posts: 1,207
    Thanks for pointing out what was staring me in the face. I'm certainly very happy with the second dealership and will likely buy my next car there. At that time all they will have to do is accept my (reasonable) offer and the business is their's.
  • snakeweaselsnakeweasel Member Posts: 19,592
    Fieros had a reputation for setting themselves on fire but if memory serves there weren't that many so it may have been blown out of proportion, I am not sure. But mechanically they were not that great.

    If they didn't have the engine troubles it would have been a great hit. The concept was great but the reliability was non existent.

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • boomchekboomchek Member Posts: 5,516
    Thasnks for the lesson on the Fieros. Decent looking car, too bad it was so crappy.

    2016 Audi A7 3.0T S Line, 2021 Subaru WRX

  • gogiboygogiboy Member Posts: 732
    Fieros...If they didn't have the engine troubles it would have been a great hit. The concept was great but the reliability was non existent."

    And, for the record, Toyota had released the MR2, which was a far superior car in every way. Of course, I'm biased (mint 1992). In fairness, Toyota seems to have found the mid-engine two-seat market pretty fickle, too. It's a niche market, look at Lotus, Porsche and Ferrari.

    I do see the occasional Fiero and Fiero GT on the road, but they invariably have one headlight frozen in the "up" position. Their tendency to catch fire was what made them an exciting car to drive, not blazing acceleration or top speed.

    Gogiboy
  • snakeweaselsnakeweasel Member Posts: 19,592
    It's a niche market, look at Lotus, Porsche and Ferrari.

    While it was a niche market I wouldn't use Lotus, Porsche or Ferrari as a comparison. While those cars are well outside the reach of the average person the Fiero was priced well within the ability of most people to buy.

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • oldfarmer50oldfarmer50 Member Posts: 24,200
    "...not blazing acceleration..."

    On the other hand if they caught fire maybe they did have "Blazing" acceleration. I'm sure some marketing exec could do a lot with that. :lemon:

    2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible

  • cdnpinheadcdnpinhead Member Posts: 5,618
    ". . . .As for the sound of one hand clapping...

    Since clapping by its very definition requires two hands. . . ."


    This is a fairly clever reference to something that's been in the vernacular long enough that Google is mostly useless (I just checked). Suffice it to say that if this is the first time you've heard it, welcome to the world.
    '08 Acura TSX, '17 Subaru Forester
  • snakeweaselsnakeweasel Member Posts: 19,592
    And what in my post leads you to believe that this is the first time I heard it?

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • tidestertidester Member Posts: 10,059
    And what in my post leads you to believe that this is the first time I heard it?

    I think cdnpinhead is simply mystified (as am I) that any of us are actually commenting on the "one hand clapping" koan. :)

    tidester, host
    SUVs and Smart Shopper
  • laurasdadalaurasdada Member Posts: 5,181
    "First a little history lesson. There has been at least one manual mated to a turbo."

    More than one: My first brand-spankin' new car was a bright red Mitsubishi Mirage Turbo 5 speed. Fun car, not one problem in the four + years I drove it. Not to mention those mysterious Mazda MX-6 Turbo sticks on the dealer's lot which the salesperson insisted did not exist. Which started me posting here!

    Thanks for the info, I'll pass it along.

    '21 Dark Blue/Black Audi A7 PHEV (mine); '22 White/Beige BMW X3 (hers); '20 Estoril Blue/Oyster BMW M240xi 'Vert (Ours, read: hers in 'vert weather; mine during Nor'easters...)

  • laurasdadalaurasdada Member Posts: 5,181
    Mymanmoo, when you indeed buy one of the very limited edition autographed four squares, for you (and I can't make this offer again tomorrow) I'll knock 5% off the price of the extended warranty, paint sealant, rust proofing and fabric protection kit that every buyer before you was more than willing to pay full price for! But only if you buy TODAY!

    Now, let's talk credit life insurance protection... :shades:

    '21 Dark Blue/Black Audi A7 PHEV (mine); '22 White/Beige BMW X3 (hers); '20 Estoril Blue/Oyster BMW M240xi 'Vert (Ours, read: hers in 'vert weather; mine during Nor'easters...)

  • explorerx4explorerx4 Member Posts: 20,723
    first year of the tbird turbo coupe was 1983. i think it had 145 hp, but it still a lot of fun.
    2024 Ford F-150 STX, 2023 Ford Explorer ST, 91 Mustang GT vert
  • volvomaxvolvomax Member Posts: 5,238
    "But remember, in the history of the auto there has never been a turbo engine mated to a manny tranny"

    WHAT????

    There have been LOTS of turbo cars w/ manual trannies.
    Volvo.Mercedes,Saab,Ford,Nissan,Mazda,Renault,Mitsubishi,Subaru,prob plenty I'm leaving out.
  • british_roverbritish_rover Member Posts: 8,502
    You missed the earlier refereced post and story about the uninformed sales lady.
  • lilengineerboylilengineerboy Member Posts: 4,116
    Thasnks for the lesson on the Fieros. Decent looking car, too bad it was so crappy.

    It was a commuter car, not a sports car. It had the Iron Duke 2.5 or the 2.8 v6, the rear suspension was Chevy Citation suspension backwards and the front suspension was from a Chevette.
    I don't recall hearing about motor problems with them in general, mostly electrical and suspension issues. They had plastic body panels like the later Saturns would until recently.
    They actually seemed more stable than their main competitor a the time. I think I have a MT or R&T from 1988 with a Fiero "Formula" vs MR2 Supercharged showdown. We used to call the 1st generation MR2s "frisbees" at autocrosses and track events (a name later given to S2000s).
  • cotmccotmc Member Posts: 1,081
    Yeah... what b_r said.

    Just hit the "Replying to:" link a couple times to get to the original story regarding laurasdada and the humble sales girl who helped him out!
  • graphicguygraphicguy Member Posts: 14,120
    I got a call from my local Ford GM last night....

    "Hey, GG...you haven't been in for awhile. How about helping an old friend out and dropping by the showroom and buying something?".

    Well, I'm certainly content with my current vehicles, but I was on my way to get some Greaters ice cream (Cincinnati favorite), so I did stop in, just to say "hi" along the way.

    Well, the GM knew what he was doing. Right there in the middle of the showroom was a Shelby Mustang GT 500. Even though I told the GM I wasn't in the market, he knows how to get me excited.

    GM-"Wanna go for a ride?"
    GG-"I'm not in the market, but if you're offering, I'm driving"

    They pull the Mustang out of the showroom and the GM and I are off to buy ice cream. This car is a beast. I'd prefer a 'vette, as its much more refined and handles better (and subjectively, is better looking), but there's not much on the street in stock form that could challenge the GT 500.

    GM said he'd sell it for $39,000. Considering these cars allegedly were snapped up in short order upon introduction, I was surprised my local Ford dealer had one.....and was willing to sell it with no ADM and under MSRP.

    The GM said that the store was holding it's own with F-150 and Fusion sales and selling every Escape Hybrid and Mustang convertible he could get his hands on, everything else was pretty tepid as far as sales were concerned. I bet he had 50 Exploeres & Ford 500s and another 35 Expeditions on the lot gathering dust.

    He said he had to let some of the sales folks go, and combined the remaining sales force into one unit...selling both used and new cars (they used to be seperate entities. He also said used car sales are what is keeping the dealership afloat.

    No sale was made with the GT 500 Shelby, but the ice cream was good.
    2024 Kia EV6 GT-Line AWD Long Range
  • joel0622joel0622 Member Posts: 3,299
    The GM said that the store was holding it's own with F-150 and Fusion sales and selling every Escape Hybrid and Mustang convertible he could get his hands on, everything else was pretty tepid as far as sales were concerned. I bet he had 50 Exploeres & Ford 500s and another 35 Expeditions on the lot gathering dust

    Sounds bout right. Any momentum the 500 had gained was lost when they announced they were coming back with the Taurus next year.

    We are still drawing $10K over for our Shelby's though and are in the process of hiring folks for the summer time. I do feel his pain on the Explorers and Expeditions. They eat up Floor Plan/Hold Back quick at $35-$50K a pop. Always happens when the gas prices spike. Once folks get used to it they will pick back up again.
  • graphicguygraphicguy Member Posts: 14,120
    joel....I think the Ford GM was looking for a quick move on a unit. He knows there's nothing in his lineup that would get me to part with my greenbacks, with the exception of that Shelby GT 500. That's the only unit that I'd be interested in. Ordinarily, he would have "hooked me" with his offer. But, I've got big boat repair bills I'm staring at. Plus, I just got rid of too many "part time" vehicles in my driveway inventory. I don't want to start that cycle all over again.

    He said he's getting a lot of tire kickers on it, but he can't get them through F&I. This Ford place is primarily a work truck store. I don't know how much of their customer base would be willing to pony up MSRP, let alone $10K over MSRP for the Shelby. I know in different parts of the country, the Shelby's are getting $10K over.

    The GM did say he gets 6 or so internet inquiries on it every week. Every time he gets a live one, he runs into the same issues....it's a teenager, and/or someone who can't get financed. He said he thought it would move in a few days. It's been sitting there for about 3 weeks.

    It was a nice night, weatherwise, last night. The store was dead, though.

    I told my son if his Hyundai starts to nickle and dime him (he just dropped $800 in it for brakes, rotors, timing belt, tuneup, radiator flush, oil change), he might want to look at a Fusion. I haven't driven one, but for the price, that's not a bad car at all for a young driver as best I can tell.

    Regarding gas prices, I know many of you will chastise me for driving what I drive, but I'm getting 15 MPG in town and 20 MPG on the interstate with my Tahoe. I'm actually fairly pleased with that.
    2024 Kia EV6 GT-Line AWD Long Range
  • joel0622joel0622 Member Posts: 3,299
    ya specialty vehichles are like that. He was probably looking at the floor plan he was going to have to start paying on it soon. Tell him if worse comes to worse and he really wants to get it out of there you know a dealer in TN that will come get it.

    I don't let gas prices bother me either. The difference between $2.50 and $3.00 a gallon for me is like $33 a month. Thats based on me driving around 12K per year. I will pay $33 more in gas a month to drive what I want.
  • user777user777 Member Posts: 3,341
    ahh, that must be a trick or something to try to convince people the Fuel Economy doesn't matter. As it creeps to $4.00 it does matter to some people. maybe not you, true.

    that differencing trick is tricky. ;)
  • volvomaxvolvomax Member Posts: 5,238
    Well,at least he was being proactive.
    The GT500 is wayyy overpriced for what it is. A one dimensional car.
    The vette is a much better all around car,although the GT500 is better looking.
  • neile457neile457 Member Posts: 65
    "although the GT500 is better looking"

    :cry::cry::cry:
    I'm cryin, I'm laughing so hard!
  • qbrozenqbrozen Member Posts: 33,736
    ack! ... desire to defend vmax's personal preference .... too strong ... no ... no .... must keep board on topic .... ahhhh!!!

    '11 GMC Sierra 1500; '98 Alfa 156 2.0TS; '08 Maser QP; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '11 Mini Cooper S

  • british_roverbritish_rover Member Posts: 8,502
    I have no comment on the GT500 or Vette I will keep my opinon to myself.

    It has just come down from on high that all used car deliveries get only ONE QUARTER of a tank for gas. No more full tanks for used car deliveries the cost is just too much.
  • psorterpsorter Member Posts: 89
    "Ordinarily, he would have "hooked me" with his offer. But, I've got big boat repair bills I'm staring at. Plus, I just got rid of too many "part time" vehicles in my driveway inventory. I don't want to start that cycle all over again."

    How many cars do you usually have and how often do you buy??
  • mac24mac24 Member Posts: 3,910
    Considering that used cars are understood to have a much larger profit margin than new ones, and most customers will know that, it's going to be hard to look the customer in the eye at delivery time.

    It's my guess that the salespeople will fill the tank themselves; and also be scanning the want ads for a position that allows them a little more dignity.

    If it was a 'BHPH' I could understand it, but Land Rover!!!!
  • british_roverbritish_rover Member Posts: 8,502
    For us it is the opposite. We have great gross in our new cars but struggle on the used car side.
  • mac24mac24 Member Posts: 3,910
    Interesting. Why is that? Is it just your store, or are LR wholesale prices proportionately higher than comparable makes?
  • volvomaxvolvomax Member Posts: 5,238
    Not alot of competition from other Rover stores.
    Range Rovers are seen as status symbols,and people tend to pay more for a status symbol.
  • volvomaxvolvomax Member Posts: 5,238
    well, I'll take us OT!
    I've owned 3 Vette's and I think the current one looks like a ba$tahd.
    The GT has a classic look.
  • pernaperna Member Posts: 521
    If it was a 'BHPH' I could understand it, but Land Rover!!!!

    Touchè. If I end up doing something like buying a used G35 from the local Infiniti dealer and they delivered it with a quarter tank of gas, I would be annoyed. Luxury dealers, new or used, shouldn't show obvious signs of penny-pinching.

    To me, it would send a clear message to not get my car serviced there. I can only imagine the quality of the oil they use for changes.
  • qbrozenqbrozen Member Posts: 33,736
    that's really a silly way to save $35 a car. they could bump their doc fee by that much and offend far fewer people. or how about leaving off a coat of wax? Or tacking an extra $35 onto their "bottom line" price? Or... or ... any NUMBER of things that would be unnoticeable to just about every customer. They are cutting a minor cost in a way that is MOST visible to the people that matter most.

    '11 GMC Sierra 1500; '98 Alfa 156 2.0TS; '08 Maser QP; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '11 Mini Cooper S

  • british_roverbritish_rover Member Posts: 8,502
    Not many rover stores around, only three in this state, and low volume means high grosses.

    The only vehicle we have problems holding gross on is the LR3 and there are many reasons why that is a problem vehicle.

    We even do well on the LR2 taking into consideration that there isn't much gross profit in that car to begin with. There is only $2,200 to $3,500 of gross in a LR2 depending on equipment but we do a good job of holding onto most of it.
  • [Deleted User][Deleted User] ColoradoPosts: 0
    The only vehicle we have problems holding gross on is the LR3 and there are many reasons why that is a problem vehicle.

    Care to share? I see a lot of them on the roads around here, and not many at the dealership I'm close to. They seem to have a lot of the big boys though...just curious.
  • qbrozenqbrozen Member Posts: 33,736
    man, i'm behind the times. i didn't even realize the lr2 had arrived.

    what do you think of it?

    orr.... maybe to keep on topic ... what do your customers tend to think of it? (???)

    '11 GMC Sierra 1500; '98 Alfa 156 2.0TS; '08 Maser QP; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '11 Mini Cooper S

  • mac24mac24 Member Posts: 3,910
    Ok, I take it to mean that you don't have a poor profit on the used cars, just that the huge gross on the new ones skews the normal picture.

    So it's not that gas prices are hurting the used car profit margins, it's that management has made a decision that's dumb in more ways than usual? Makes you look cheap, the company look cheap, annoys the customer etc., etc.?
  • joel0622joel0622 Member Posts: 3,299
    ahh, that must be a trick or something to try to convince people the Fuel Economy doesn't matter. As it creeps to $4.00 it does matter to some people. maybe not you, true.

    that differencing trick is tricky. ;)


    No thats just me. Hell I blow more then that on a trip to Lowes or a Sunday BBQ..
  • joel0622joel0622 Member Posts: 3,299
    For us it is the opposite. We have great gross in our new cars but struggle on the used car side

    Well its pretty simple to me. Quit loading up in trades to make front end gross on the new :D:D
  • british_roverbritish_rover Member Posts: 8,502
    Ok, I take it to mean that you don't have a poor profit on the used cars, just that the huge gross on the new ones skews the normal picture.


    Oh it is a little of both. The good grosses on the new car side do make the used car grosses look worse but our used car profits should be higher. I don't remember what the industry average is for used car gross, Volvomax probably knows, but I know we are under it by a fair amount. There is a lot of used car competition in our neck of the woods so everyone is in the same boat as far as that goes. Then our low volume on the new car side negatively effects our used car side because we get fewer trades to deal with.

    The ones we get are nice but we don't get enough of them.

    I agree it is a bad decision but there is nothing I or the people directly above me can do about it.
  • jescuejescue Member Posts: 521
    we tried that about a year ago on used cars. It just became a pain because anyone buying a used Jag or Porsche wants a tank of gas-I would too. It was a case by case deal and we went back to filling them all. Makes a much nicer delivery IMO.
  • joel0622joel0622 Member Posts: 3,299
    We don't fill up used cars either unless its a CPO unit. It goes back to if you want all the stuff that comes with a new car i.e gas, warranty no defects, no stains etc then pay $10K more for a new one and get all that. People on the board here say its penny pinching. I say its good business. If you sell 100 or so used a month your gas bill on them could easily be $5500 for a month. Thats $66K a year. Not the chump change you make it out to be
  • greanpea68greanpea68 Member Posts: 1,996
    When I bought a used 2000 F150 6cyl. manual XL back in 2001 The truck had no gas and they gave me a $10.00 ticket for the gas station.
  • mac24mac24 Member Posts: 3,910
    It might be good business with lower end vehicles but with high end, not so much (IMHO).
  • wlbrown9wlbrown9 Member Posts: 867
    Hum...the fuel economy discussion. I'm driving a 00' Trooper. 4 of the last 5 tanks have been over 19MPG, the 5th was a little under. Mostly I'm at around 17.5 - 18.5, sometimes as low as 16.5 on winter gas. For almost 7 years I have averaged just about 17,000 miles a year...so, for pretty close round figures, I burn around 1000 gallons a year. Looking at $2.25, $3.00 and $3.50 gas the $3.50 would add about $1250 to my yearly gas bill or about $100 a month. Well, the way gas is going up, figure that $4 a gallon would add about $1750 a year to my fuel bill. This is about $145 per month extra...enough to make me think about it, but not a killer.

    So, if I go out and get a 35 MPG economy vehicle, @ $4/gal I might save $166/month on gas. Might be enough to make me think more about what I get when it is time to replace the Trooper.
  • joel0622joel0622 Member Posts: 3,299
    It might be good business with lower end vehicles but with high end, not so much (IMHO).

    Isn't it funny how that is. The guy buying the $70K used Land Rover to drive to his lake house in the mountains on weekends feels slighted if he does not get a tank of gas, but the poor ole guy busting his [non-permissible content removed] for $9 PH who can only afford a $4300 used Escort does not bat an eye when you explain why he is not getting a tank of gas.

    I always used the test drive trick when I sold. If I knew I had a Cod Lock sale, regardless of how much gas it had I would go to the desk before the test drive and tell them it was on dead empty and needed to go on a demo. That was usually good for $15 to $20 right there. :D
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