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Stories from the Sales Frontlines

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  • user777user777 Member Posts: 3,341
    i have to take exception to your assertion that most people like to negotiate price on items. actually, i think this has more to do with one's cultural background or the type of business one does professionally.

    i assert most people would rather avoid negotiation.

    further, most people find it baffling that the same car with same options can cost people drastically differing amounts. this pre-disposes them to being on guard around salespeople.
  • thenebeanthenebean Member Posts: 1,124
    i can speak from experience - went to school for graphic design, and have worked at an insurance company, a car dealership, a sign shop, and now a financial company. though i am working on the side with a small start up company designing their shirts. hopefully that takes off and then i can be in my field (finally!)

    -thene :)

    p.s - our old receptionist at the dealer i worked at is apparently at your place of employment...so i hear at least!
  • lrguy44lrguy44 Member Posts: 2,197
    Don't take people who say they know everything better than you seriously - Myself - English degree (creative writing), Retired Navy Captain - corporate world and now having a blast and now 6 years with this manufacturer and some people on this forum claim they can surf the net for a few hours and know more than I do about my product and the business - hard to swallow but that is the way some people are.
  • thenebeanthenebean Member Posts: 1,124
    oh of course! at the ripe ol' age of 27, i have become a little bit cynical myself. i try not to let it get the best of me though ;)

    just had to vent on that though - there comes a time when enough is enough!

    i once had this guy come in with his mother to buy cars. he was going to buy a maxima, and she was going to buy an altima. i took care of the mother, and my GM took care of the son (he had spoken to him on the phone previously). well i am sitting out in the showroom with the mother, going over the paperwork, when we hear some shouting coming from the GM's office. they are both standing (the guy is a state trooper and an army guy) and my GM is about 6'4" and 330 lbs. i look at the mother and we're shocked. (she makes a comment about men always having to solve things in a violent manner). after a few minutes of screaming and hollering - they are all of a sudden laughing and shaking hands. turns out my GM had made a promise to him on the phone about a price, written it down on a piece of paper to remember for later, and had accidentally pushed it under his desk calendar. so when the guy came in, he didn't have it in front of him, and didn't remember the promise he made, and they got all up in arms about it. he ended up finding the paper, and they both started laughing and the deal ended up going through.

    about 4-5 months later, he was sent out to Iraq, and he ended up calling the dealership (specifically the GM) to say hi, and let us know he was ok. they became really good friends after that initial argument!

    anyone else have any good stories?

    -thene :)
  • chikoochikoo Member Posts: 3,008
    I guess not.

    It all depends upon how the person values his own money. If he feels he makes enough to blow the amount in question, he will not negotiate; else he will negotiate.



    * replace "he" with "he/she/it" as you feel.
  • grandtotalgrandtotal Member Posts: 1,207
    I live by the fact that you have to leave the customer room to win.

    Is it also important for the sales person to feel that he has won too, or are you (collectively) professional enough to not need to score a win?

    I ask because I use a modified "Bobst". That is I go in with a good, but do-able number and stick to it. The last time in fact I made an offer and then came up $4.34 or something like that, it was certainly less than $5, and we had a deal though the sales person seemed less than happy about it. Maybe I should go in a couple of hundred less than where I want to be to allow the salesman a bump and so he'd be happier, but the danger with that is that he may just dismiss my offer out of hand.
  • tidestertidester Member Posts: 10,059
    but i don't feel that i need to have a business degree to make a comment

    Of course you don't need a business degree to make a comment. Every single one of us conducts business and that is sufficient qualification. A business degree simply means that you have been inculcated with the mundane bureaucratic mechanics of formal trade and mercantilism.

    tidester, host
    SUVs and Smart Shopper
  • lrguy44lrguy44 Member Posts: 2,197
    i assert most people would rather avoid negotiation.

    I don't know how long or if you have been in the business, but I will (and I am sure other sales people) will guarantee you that the VAST majority of customers want to negotiate. If some one asks me for my best price and I provide it, invariably they will want to negotiate. I don't, because if I give a best price, it is my best price
  • joel0622joel0622 Member Posts: 3,299
    Is it also important for the sales person to feel that he has won too, or are you (collectively) professional enough to not need to score a win?

    If they sell a car they did win ;)
  • thenebeanthenebean Member Posts: 1,124
    Of course you don't need a business degree to make a comment. Every single one of us conducts business and that is sufficient qualification. A business degree simply means that you have been inculcated with the mundane bureaucratic mechanics of formal trade and mercantilism.

    ha ha! thanks for the laugh :D

    -thene :)
  • british_roverbritish_rover Member Posts: 8,502
    Email me the name of the receptionist you think we have and I will let you know if that is right.
  • joel0622joel0622 Member Posts: 3,299
    Of course you don't need a business degree to make a comment. Every single one of us conducts business and that is sufficient qualification. A business degree simply means that you have been inculcated with the mundane bureaucratic mechanics of formal trade and mercantilism.

    Reminds me of a story. This is not aimed at any one just a story.

    When I was the training manager here I was responsible for all of the hiring, training, and firing of sales people. One time I went and worked a Job Fair at a local college. I had a banner up with our dealers name and a Ford Logo at both ends.

    A guy walks up and starts asking me about the prospect of being an Engineer for Ford Motor Co. I explain I am hiring sales people. He gets mad at me for wasting his time and there is no way he would waste his degree in engineering by selling cars. He went on to say that he can easily get a job making $40K a year to start. I said "not bad, I hit $40K about June. Good luck with that degree".

    If the guy had not been such an [non-permissible content removed]. I think of him every time I watch Good Will Hunting and Damon has the line about getting the same education with $2.50 in late fees at the library.
  • lilengineerboylilengineerboy Member Posts: 4,116
    A guy walks up and starts asking me about the prospect of being an Engineer for Ford Motor Co. I explain I am hiring sales people. He gets mad at me for wasting his time and there is no way he would waste his degree in engineering by selling cars. He went on to say that he can easily get a job making $40K a year to start. I said "not bad, I hit $40K about June. Good luck with that degree".

    If the guy had not been such an [non-permissible content removed]. I think of him every time I watch Good Will Hunting and Damon has the line about getting the same education with $2.50 in late fees at the library.


    There is an issue with "entitlement" at university job fairs. After someone spends 4+ years killing themselves for a degree (or not so killing themselves and spending 4+ years of their parents money boozing and partying), they feel the world owes them a job. And it better be a good one. There is this feeling that they paid their dues and now they reap benefits.
    It takes some reflection and time to realize the degree is just an enabling component. Unfortunately, kids that have been told how great and how wonderful they are their whole life have a little bit of an adjustment ahead of them in the real world.
    I also think the people with this "entitlement" complex are the same ones that burn deals and are generally disrespectful to sales people and anyone they deem lessor or unworthy.
    The entitlement complex isn't to be confused with knowing what you and your skills are worth in the marketplace, and what you are interested in doing or not doing.
  • micosilvermicosilver Member Posts: 212
    It has nothing to do with a dealership selling a car at a set price.

    It has everything to do with it. Ford makes 10,000 Focus, but only 10 (my guess) will sell at MSRP. Then they have to give cash back, 0% APR, etc. How is it different? Market dictates.
  • snakeweaselsnakeweasel Member Posts: 19,592
    i don't have a business degree.

    Its becoming apparent.

    if you have businesses "undercutting" each other, then eventually i would think everyone would just get back to negotiating prices.

    If that were the case you would be negotiating for everything you buy, from the gas you pump, clothes you buy, the food you eat and so on. Most companies are out there trying to "undercut" each other, that doesn't mean that they will go into negotiations. Same can be done with dealerships.

    and i don't agree that retail stores like best buy sell below MSRP. in fact, i found an item at a best buy store that was retailing at their store for OVER MSRP!

    I am not saying that Best but or any other retailer doesn't sell things at MSRP or higher, just that most stuff sells for less than MSRP. The market sets the price and in most cases the market is below what the manufacturer says. The fact is that just about any time you go to a place like best buy most of the big tickets items are at below MSRP.

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • cotmccotmc Member Posts: 1,081
    "The fact is that just about any time you go to a place like best buy most of the big tickets items are at below MSRP."

    Are we back to this argument again?? :surprise:

    Thene and I provided evidence to the contrary. I provided a good example for my argument: Best Buy's normal prices for Sony products, including their big-ticket items, match Sony's "sonystyle" web site's prices. Degree or no degree, it is difficult to win debates without facts or examples.

    "The market sets the price and in most cases the market is below what the manufacturer says."

    I agree, if you replace "most" with "many" (to avoid generalization), but I also wonder if the manufacturers know, ahead of time, that the market price will be below the MSRP they list? For some commodity products, the MSRP is almost useless information.
  • snakeweaselsnakeweasel Member Posts: 19,592
    Are we back to this argument again??

    I didn't think we were off it yet.

    Thene and I provided evidence to the contrary.

    Your statements that it is contrary is not evidence. Go to their websites and see what they are selling for, in most cases its below MSRP.

    Best Buy's normal prices for Sony products, including their big-ticket items, match Sony's "sonystyle" web site's prices.

    Unless Best buy has a 365 day a year sale it is not, A Sony model KDL-46XBR2 TV is sold at Best Buy for $330.00 less that Sonys websites. the model KDL-46S2010 for $250.00 less at Best buys web site. The model KDL-40XBR2 is $135.00 less on Best Buys website.

    Degree or no degree, it is difficult to win debates without facts or examples.

    Those are facts, those are examples. Where are yours?

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • mac24mac24 Member Posts: 3,910
    Thene and I provided evidence to the contrary.

    You forget that Snakeweasel is never wrong! ;)

    I nearly responded to his contradiction of my gas/diesel differential pricing until I remembered that.
  • steine13steine13 Member Posts: 2,825
    Regarding the "business degree" business...

    When SUV resale tanked around '00, guess who had made up those residuals that wound up costing the banks $4k+ per unit?

    A business degree isn't much good if you can't tell when your models don't work.

    A couple of my friends got science degrees, then went to work as consultants for Deloitte & Touche for a couple years... they had hair-raising stories to tell.

    And they both agreed that with 4 points on a graph, 9 out of 10 MBAs will run a straight line through it it looks like it fits... and give results two years out to five significant digits.... hey, it's a least-squares fit, it's gotta be right.

    The real trick is always knowing what you know, and how well you know it, and when you don't know.

    "I ain't much fer book learnin" -Mathias
  • lrguy44lrguy44 Member Posts: 2,197
    And don't forget that Snake has selective responses - never when he is proven wrong beynd reasonable doubt
  • cdnpinheadcdnpinhead Member Posts: 5,618
    with a micrometer, mark it with a piece of chalk & cut it with an axe.

    I spend much of my life trying to explain to people who think in 4 or 5 significant figures why none of it matters if the material properties aren't known closer than 2.5.

    Or I could flap my arms and fly to the moon (credit Charles Shultz).
    '08 Acura TSX, '17 Subaru Forester
  • british_roverbritish_rover Member Posts: 8,502
    I like that saying.
  • snakeweaselsnakeweasel Member Posts: 19,592
    Well I did provide examples that support my case. Nuff said.

    And what gas/diesel price differential?

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • snakeweaselsnakeweasel Member Posts: 19,592
    Well I guess when I prove my point I get personal insults. Is that any better?

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • nyccarguynyccarguy Member Posts: 17,504
    You are 100% correct. Look at the amount of people in the past 5 or so years have walked into a domestic dealership and without even trying got a $10,000 to $15,000 discount off sticker. They feel like they practically stole the car. They brag here on town hall and other forums about their master negotiating skills that they bought a $53,000 Tahoe for onder $40,000, but then brag to their friends that they just bought a $53,000 truck!

    2001 Prelude Type SH, 2022 Highlander XLE AWD, 2025 Camry SE AWD

  • mikefm58mikefm58 Member Posts: 2,882
    i don't have a business degree.

    Its becoming apparent.


    THAT was totally uncalled for. You might think you're proving something with your facts and figures. The only thing you're proving to me is what kind of a person you are.
  • jmonroejmonroe Member Posts: 8,989
    Is it also important for the sales person to feel that he has won too, or are you (collectively) professional enough to not need to score a win?

    My experience says that the good salespeople and dealerships like the idea that customers go away thinking they have beaten them up one side and down the other. How many times have we heard about buyers doing that, yet a lot of the same dealerships have been around since dirt was invented.

    For the most part, I think I know who is being beaten like a drum. :surprise:

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • lilengineerboylilengineerboy Member Posts: 4,116
    If that were the case you would be negotiating for everything you buy, from the gas you pump, clothes you buy, the food you eat and so on. Most companies are out there trying to "undercut" each other, that doesn't mean that they will go into negotiations. Same can be done with dealerships.

    If people actually expected to repay their debts in their lifetime, there would be more haggling. With the fiscal policy of the average household the way it is, there is no reason to haggle on anything. Just keep borrowing, declare bankruptcy and walk away, wait 2 years, repeat.
  • snakeweaselsnakeweasel Member Posts: 19,592
    If people actually expected to repay their debts in their lifetime, there would be more haggling.

    Actually if people expect to repay their debt in their lifetime (remember that debt is not always bad) their would be more living within their means.

    Granted I believe there should be more haggling in this world. I try it for almost every large purchase. Just in some areas it just can't be done.

    FWIW you now have to wait 7 years to file bankruptcy again.

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • marsha7marsha7 Member Posts: 3,703
    Under the new Bankruptcy law of October 17, 2005, you now must wait 8 years to file another Chapter 7...it was 7 years forever until the new law went into effect...now 8 years...this does not apply to Chapter 13, just 7...

    And, there are now income limitations on Ch 7, which depend on the size of your household...this provision alone, whi not earth shattering, has reduced Ch 7 by about 10%, as some folks earn over the income limitation and are virtually precluded from filing a 7, as it is legally known as "a presumption of abuse"
  • lilengineerboylilengineerboy Member Posts: 4,116
    Actually if people expect to repay their debt in their lifetime (remember that debt is not always bad) their would be more living within their means.

    Granted I believe there should be more haggling in this world. I try it for almost every large purchase. Just in some areas it just can't be done.


    Some stuff just costs way more than it should and people dont care because they aren't going to repay it anyway.
  • jmonroejmonroe Member Posts: 8,989
    ...(remember that debt is not always bad)...

    This is what I tried to explain to Mrs. jmonroe about three years ago when I decided to refinance at 4 1/2% instead of paying off the homestead altogether like she wanted to do.

    Sometimes I think I should have walked away from the table with some cash for investing but I didn't. At the time I didn't want to push my luck too far. I thought I was doing pretty good as it was. ;)

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • snakeweaselsnakeweasel Member Posts: 19,592
    I was under the impression that it was 7 years. Yes there are income limitations and asset limitations with a chapter 7 otherwise it goes into a chapter 13. I know a bankruptcy lawyer who said his business dropped to zero for the first few months after the law went into effect. He says it has picked up now.

    You also have to go through a credit counseling in order to declare bankruptcy. You also have to have filed and paid all your prior years tax returns as well as any mortgage payments in arrears.

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • cdnpinheadcdnpinhead Member Posts: 5,618
    Well, if you liked that one, try this:

    If a woman can have a baby in nine months, can we get nine women together to have the baby in one? Or, better yet, 18 & get it done in two weeks?

    This is especially relevant in an industry (mine) in which it's never possible to get necessary resources upfront, but they're willing to throw 100X at it once it's too late.

    Am I cynical? No, but I can read and write. Does a bear. . .
    '08 Acura TSX, '17 Subaru Forester
  • grandtotalgrandtotal Member Posts: 1,207
    Don't forget that tried and trusted expression "Thre's never time to do it right, but always time to do it over".
  • joel0622joel0622 Member Posts: 3,299
    You are 100% correct. Look at the amount of people in the past 5 or so years have walked into a domestic dealership and without even trying got a $10,000 to $15,000 discount off sticker. They feel like they practically stole the car. They brag here on town hall and other forums about their master negotiating skills that they bought a $53,000 Tahoe for onder $40,000, but then brag to their friends that they just bought a $53,000 truck!

    Those are the same folks that come back to the dealership two years later to trade and when you tell them there ride is worth $28K they scream it was a $53K truck two years ago.
  • isellhondasisellhondas Member Posts: 20,342
    People like "snake" have ruined these forums and they have driven most of the "veterans" away with their constant insults.

    Please stick around. Your input here is much needed.

    Just ignore him as I try to do.
  • thenebeanthenebean Member Posts: 1,124
    thanks isell, mark156 and others. apparently, unless something comes out of the mouth of snake, its wrong. if it ever came down to a design competition however, i'd kick his butt ;) i'll take comfort in that...

    i really wish edmunds would implement an ignore feature more advanced than the scroll method.

    if people need to resort to personal attacks on another person's education - perhaps they missed that first lesson way back in kindergarten...

    do unto others as you would have them do unto you.

    any good stories?

    -thene :sick:
  • madmanmoomadmanmoo Member Posts: 2,039
    I second the motion for an actual "ignore" feature. There are certain people on this forum, actually just 1, who I have never found to write anything edifying or worthwhile. If I were that person, I would get a little depressed. It's one thing to think that your existence is meaningless. It's quite another to realize that with all certainty. :P

    -Moo
  • british_roverbritish_rover Member Posts: 8,502
    The ignore feature is one of the better things in forum software. Some of the new Vbulletin software makes threads started by people on your ignore list invisisble.

    You never even know they are there.

    It is great for the kind of people who you can't help but respond to.

    Off Topic:
    You and your husband are about the same age as my wife and I we should get together for drinks or dinner sometime.
  • tidestertidester Member Posts: 10,059
    People like ...

    Let's try not to make it personal. :)

    tidester, host
    SUVs and Smart Shopper
  • grandtotalgrandtotal Member Posts: 1,207
    Just ignore him as I try to do.

    You're not trying hard enough. Now, whenever I see his name, I don't even hesitate, I just keep scrolling.
  • lrguy44lrguy44 Member Posts: 2,197
    ditto
  • jlawrence01jlawrence01 Member Posts: 1,757
    Me too.
  • mako1amako1a Member Posts: 1,855
    I for one hope Snake keeps posting just for the point-counterpoint of this discussion. I can see that "more stories please" is a signal to send how some poor customer got taken to the cleaners and the salesman made 4 Jag payments. Frontlines is not always about how a pro won money from a buyer. How about how when a salesman earns 450 and the dealer makes 900 and the customer got 2500 off sticker and everybody was happy...even the customer who paid good money and received his purchase without anything bad happening to him or her.

    2013 Mustang GT, 2001 GMC Yukon Denali

  • greanpea68greanpea68 Member Posts: 1,996
    How about how when a salesman earns 450 and the dealer makes 900 and the customer got 2500 off sticker and everybody was happy

    Wow that is a 30% commision on the front end. I wish I got 30%comm. pay plan ;)
  • thenebeanthenebean Member Posts: 1,124
    yeah i would love a feature like that! and we can get together sometime too! summer unfortunately is just too busy (too much housework, too many weddings, everyone's got a family picnic going on) maybe this fall ;)

    tidester - sorry - i didn't mean to make it personal - i was just very upset by some comments made that i thought were not necessary and kind of insulting. i know i should just turn the other way, but sometimes i just want to let the offending person know that their comments were not appropriate. i apologize for any personal remarks i may have made.

    so, back on topic, any new wacky stories from the resident salespeople here? i sure could use a wacky one today!!

    -thene :)
  • british_roverbritish_rover Member Posts: 8,502
    You seriously think a salesperson makes that much money off a nothing deal like that?

    That has mini written all over it.
  • lrguy44lrguy44 Member Posts: 2,197
    A steady diet of those deals will lead to broke salesperson
  • pernaperna Member Posts: 521
    I for one hope Snake keeps posting just for the point-counterpoint of this discussion

    He's the king of off-topic, and focuses on the dull minutae. If he thinks someone is wrong, he will beat the subject to death in the most argumentative fashion possible regardless if it has to do with cars/dealerships or not.

    He should have had posting privs revoked years ago.
This discussion has been closed.