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Stories from the Sales Frontlines

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  • jlawrence01jlawrence01 Member Posts: 1,757
    The guys in "The millionaire next door" don't buy $90K cars and trucks.. They drive Chevy Impalas or Ford Tauri, until they fall apart...

    Normally, I would let it pass. However, that is not what I remember. I remember that the author stated that the average millionaire drove a USED Buick (or a work Truck), about two years old and drove the vehicle for several years. The inference of the authors was that the millionaire was less interested in communicating status as he was interested in getting from point a to B comfortably.

    The whole purpose of the book was to study true millionaires in order to better market products to them. They wanted REAL information, scientificly generated to get away from all of the anecdotal data that is out there.

    From my limited experiences, I see these guys buying some pretty nice cars 2-3 years old and driving the cars to the point where the cars require a lot of maintenance. They do NOT drive them until the wheels fall off as it is time consuming to run it to the shop that often.

    One guy I know wanted to buy a vehicle for his wife. She wanted a Honda. He ended up with a different brand. The guy could NOT deal with the dealerships refusal to haggle.
  • jlawrence01jlawrence01 Member Posts: 1,757
    Can't tell that by my experience. 1985 Ford F-150. 250K and still starts every morning. 1986 Toyota pick-up. 120K and you could put your foot through the bed. Rolled off to the junk yard years ago.

    Boy, that is a real relevant comment when comparing 2007 models.

    And I am sure that Ford's Model T in 1930 was a lot better than Toyota's.
  • lrguy44lrguy44 Member Posts: 2,197
    The vast majority of the wealthy we deal with are just down to earth average people who want to drive a unique vehicle. On most of our vehicles we negotiate in a friendly manner. This leads to many repeat and referral sales. They also realize that we are not a non-profit organization. The grinders come on used cars and retired service loaners from the not so wealthy.
  • jipsterjipster Member Posts: 6,299
    Mr BC writes me a $2,500 check and takes delivery..

    I can't believe you took a personal check, without tele check, on a $60k truck. That's usually something only a Honda man would do. No wonder you guys sell so many trucks. :P
    2021 Honda Passport EX-L, 2020 Honda Accord EX-L, 2011 Hyundai Veracruz, 2010 Mercury Milan Premiere.
  • kamdogkamdog Member Posts: 28
    I have never had a problem with my 4cyl Accords and the manual transmission. I have had 3 of 'em, and they all got and get up to speed very nicely.
  • volvomaxvolvomax Member Posts: 5,238
    Bingo!
    These are people who have big boy mortgages,big boy jobs and want to drive big boy products.
    They understand the drill.
  • metmdxmetmdx Member Posts: 270
    I've been perusing the last couple of pages of this thread tonight as I needed some 'tonic' from the events in my life over the last several weeks. This was just what the doctor ordered and more. I had tears in my eyes from laughing so hard at some of these anecdotes.

    Having said that, I've come to the conclusion that this thread should be a required course in high school of how to survive in the real world (call it Reality 101). I'm not in car sales, but used to be in the auto repair business. These stories bring back some incredible memories (both good and bad) and from both sides of the fence(the consumer and the business). It's amazing the gall some people have when it comes to interacting with other human beings. The auto business in general used to be a lot more 'suspect' than it is today. But perceptions die hard, and in some cases with good reason.

    Just like people will get more vocal at their local school board meeting than they will for a Presidential election, people seem to think the auto business is one place they can go and act like real morons and be justified in doing so. I guess they figure this is the one place they can win a 'battle'.

    Kudos to all of you in the business who do the right thing, like telling the jerk calling on your cell phone on a Sunday that you should drop everything and come down and 'service' him - NO.

    The old rule of "the customer is always right" is BS. In this day and age, people will downright steal something right before your eyes and then deny it and threaten to sue you for claiming they did. The businesses that survive will treat customers like human beings and throw the 'grinders' and the like out with the garbage as there's no sense in having someone like that come back to your establishment to do business with.

    Not as long or entertaining as one of Macks' literary masterpieces, just my .02 !
  • hotel1hotel1 Member Posts: 50
    KEITH................The yota seesaw commercial clips
    with all the FORDS shown is over at toyota.com.
    http://www.toyota.com/vehicles/minisite/commercial/index.html

    BUT after all the flack and "heres what the real construction guys use" and other comments on the
    slow selling tundra somebody edited that clip REAL
    quick and no more Fords !!!!!!!!!!!!!

    U-tube or pickuptruck.com may have the old unedited
    commercial :P
  • mackabeemackabee Member Posts: 4,709
    Alright. Peace brother! group hug. Cumbaya Hmmm. Hmmm.
    :shades:
  • madmanmoomadmanmoo Member Posts: 2,039
    I lowered her rate by 7.5 percent. Keep it mind, it was on a used car, but yes, their finance department wasn't working all that hard for her.

    -Moo
  • madmanmoomadmanmoo Member Posts: 2,039
    I haven't read it, let's hear it!

    -Moo
  • madmanmoomadmanmoo Member Posts: 2,039
    Ok, here's the story that I've put off telling because of the shame I'm going to feel from telling it. But, I've had a couple of beers and I'm ready for it. Let me preface all of this by telling you that sometimes I make mistakes. Yup, sometimes.

    A gentleman pulls up in a Mercedes. My internal warning system tells me to ignore him and find another person to meet, but noone else is interested. So I proceed. I typically don't like to meet Mercedes drivers because of their haughty attitudes and the fact that I never seem to be able to satisfy them. Whatever.

    How are you, sir? How can I help? He jumps on the golf cart and tells me to take him to the Muranos. I do so. I ask him which trim level of Murano he is looking for and tells me that he's looking for the Muranos. ....... Yes sir, what trim level? It's like pulling teeth to get any information out of him. Instead of following him around while he wanders and mutters to himself, I stand in one spot and wait for him to either let me know what he's looking to purchase or settles on a Murano we have in stock. Finally he points one out. We test drive and go inside to work some numbers out for him.

    He tells me that he's going out of town for his bachelor party to Las Vegas. He needs to have everything ready to pick up when he gets back. No problem. He wants to work out all the numbers and he wants it to be a surprise for his soon to be wife. No problem. He presents me with numbers that he pulled from this site at the prices paid forum for Muranos. Unfortunately for him, he pulled some posts from Texas (or some state) and says that's what he wants to pay. It's not possible sir. I know that everything on the internet is true, but we just can't make those numbers work here in Georgia. He leaves to do some shopping.

    He comes in the next night and starts hammering out numbers again. This time, he had called another dealership and received numbers from them. So he shares those with me. The options were slightly different, so I needed to bump him a little bit. No problem. I was also closing another Murano deal at the same time and end up giving the Mercedes guy to another salesman to finish paperwork.

    These second Murano folks were also going to take delivery the next day, so noone was being delivered the same day. All seems well as each deal is signed up and agreed upon. Both Muranos are taken to detail by our detailers with instructions not to detail them until they get a call from me.

    I'm not putting a ton of details in here, but the Mercedes gentleman was arrogant, rude and demanding. Because I think of myself as a professional, I do my best to help him out in spite of the way he acts.

    The next day, the second Murano deal falls through. I direct the detailer to put that Murano back on the lot.

    A week passes and [non-permissible content removed] comes back into town. He shows up unannounced at 11:30 am on my bell to bell. I'm surprised, but no problem. I greet him and he demands to see the vehicle immediately. No problem. I drive him back to detail and show him the car and he tells me that's not the vehicle that he put paperwork together on. ??? He's pissed. The detailer and I got the 2 Muranos mixed up. His Murano was put back on the lot and the Murano deal that fell through is sitting back at detail waiting to be detailed.

    Apparently, someone sent him a letter of congratulations at his house that his soon to be wife read. She now knows the suprise. The vehicle he purchased is on the lot and not detailed and ready for him as he had requested. Yup, he's really, really pissed.

    I'd like to take a moment to defend myself. Apparently some of the specifics on this deal were not given to me by the other gentleman that helped close the deal. I thought that he was calling before he came in. I thought that the right Murano was back in detail. I thought that he would be happy when he came back from Vegas. None of these things were true.

    Ya, I screwed up. I did a crappy job. He was cursing and raising Cain, and I just wanted to throw him out. It's a mini deal and a split at that. Let him walk! My manager preferred to have the sale, so I let him deal with the guy.

    I guess I really don't have much of a defense, but it was a horrible morning. The guy, being an [non-permissible content removed] from the beginning, was even more of an [non-permissible content removed] when I singlehandedly screwed up his entire deal. Worst customer ever to make a mistake with.

    The crazy thing is, I've messed up before on deals, but most of the time customers are understanding and happy as long as you make everything right. Then again, some people pay profit and are kind to other human beings as a general rule.

    Whatever, I'm sure I screwed up some of the telling of this, but that's the gist of the story.

    -Moo
  • nyccarguynyccarguy Member Posts: 17,510
    Luckily enough I was not issued a ticket either time.

    2001 Prelude Type SH, 2022 Highlander XLE AWD, 2025 Camry SE AWD

  • benzserviceguybenzserviceguy Member Posts: 96
    isn't it that little button on the top left of the keyboard that can be programmed to do something like a macro??
  • mackabeemackabee Member Posts: 4,709
    See for yourselves:
    http://www.youtube.com/watch?v=-2yLIQ0pRcM
    :shades:
  • joe131joe131 Member Posts: 998
    Looks like the Tundra had limited slip diff but the Ford did not.
  • boomchekboomchek Member Posts: 5,516
    Mistakes happen, and we're all human. But just because he had a lousy Vegas trip/marriage/party/vacation/whatever, he shouldn't be takin his misery out on you.

    Yes, most folks are understanding. Some, on their bad days are not.

    It's like a guy and his son come in to our dealership today, and ask for a salesguy who happened to be off shift. A coworker tells him, the guy is off shift, but "did you have an appointment with him?"

    No, replied the customer, we're just here for some pricing on a Frontier.

    So the salesman is called at home, he asks the coworker to deal with the customer and close the deal (the customer already drove the truck and knows what he wants, or so we thought).

    They sit down and the customer tells him he's still deciding between our truck and a Toyota, but wants to start negotiating, and getting best pricing, and trade appraisal and so on, but not ready to buy for some time yet. :sick:

    That sit down at the desk lasted about 2 minutes before I saw the customer leave, in a not so happy mood.

    You can draw you r own conclusions as to what occurred.

    2016 Audi A7 3.0T S Line, 2021 Subaru WRX

  • gasman1gasman1 Member Posts: 321
    I appreciate both authors (Joel and Mack). I've owned both trucks and have good and bad to say about each. However, if I wanted to write (or huff and puff) about either of them, I'd do it in the correct discussion groups, Ford F150 and/or Toyota Tundra, not stories from the front lines.

    Please tell how the guy ran over himself on the sales lot.
  • snakeweaselsnakeweasel Member Posts: 19,592
    Forgive me for being cynical but I question the result since the top has "Toyota of Belleview" Slapped across the top.

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • jmonroejmonroe Member Posts: 8,989
    I have never had a problem with my 4cyl Accords and the manual transmission. I have had 3 of 'em, and they all got and get up to speed very nicely.

    In my post I said something like "any family sedan that I've ever driven". I'm sure you're right about this but since I only buy/drive automatics I wouldn't know for sure. I'm way too lazy to go through all that shifting.

    Besides, if I had a stick, Mrs. jmonroe would think the car had 2 brake pedals and that would be down right dangerous. :surprise:

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • jmonroejmonroe Member Posts: 8,989
    Have I told the story hear already about the guy who ran himself over with his own car on our lot? I don't want to start repeating myself.

    I haven't heard it and as long as it doesn't make a squishing sound, I'm in. :)

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • joel0622joel0622 Member Posts: 3,299
    Ok, about 2 months ago a guy pulls up in a tricked out Mustang. A real nice GT that he had sank $10K in to for appearance and performance. He was here looking for a bone stock GT to run as a track car because he had put so much money in this one he didn't want to wreck it. I have seen allot of Mustangs and this one is in the top 10.

    Any how he looks around the lot and sees nothing so he goes back to his car which is parked in a spot in front of our show room. We have a 12 car show room and when you park you are about 15 feet from it.

    So any way our Hero is getting ready to leave and he tells the sales people standing there "Hey Ya'all watch this". Now I have learned after living in the south for 15 years that any thing that starts out with, Hey ya'all watch this, usually ends bad.

    So with about 6 of us standing there he hits a button on his remote, it is the remote start button on the car. Now if you have a remote start on a 5 speed it is a real good idea not to hit the start button when the car is in gear. How do I know this you may ask? Because thats what our hero did.

    he hit the start button and the car starts lunging forward toward the show room, so instead of hitting the kill button he decides to jump in front of the car to stop it. Runs him right through the show room wall.

    I call 911 and as the rest of the sales force gets him out from between the broken glass and door frame and the car.

    Now the car business has made me a bit cynical, as I was calling 911 I said to another manager, $%^& I am going to have to go to lowes and buy some plywood and nails to board up the $%^show room and probably get out of here late.

    Ok I have to go to a managers meeting, I will finish up when I am done
  • british_roverbritish_rover Member Posts: 8,502
    Just to sum up what other people said a lot of the people we deal with are NOT the Millionaire next door type.

    This is a whole other level of wealth here. These people have liquidity that the average person or even the average wealthy person cannot imagine. Some of these people are more like the Billionaire in the private island next door then a millionaire.

    One of our clients bought a major sports franchise not long ago. I have people that own entire mountain tops and live in compounds. I have several clients that are CEOs, CFOs or board members on fortune 500 companies. These people have their own private jets and I am not talking about a time share jet either I mean their OWN JET.
  • madmanmoomadmanmoo Member Posts: 2,039
    Hahahahh.... I wish I would have seen that.

    -Moo
  • joel0622joel0622 Member Posts: 3,299
    Ok so we get the car off the guy and he stands up and brushes the glass off himself. At that point I tell him to please not move, I had called 911 and they are on the way, he tells me to call back and tell them code something. I tell him that i cant CXL a 911 call, he screams at me that you can if you are a police officer. I point out the fact I am not a police officer I am a Manager at car dealership.

    The NFD shows up and we explain what happened, they do there best to not fall on the ground laughing.

    I go to Lowes and buy the stuff to patch up the showroom, it looked like katrina hit it when we were done with all the plywood across the front.

    Oh and the guy bought a car from us last Friday and he joking about the whole ordeal. Told me not to worry he left the remote start at home. He also apologized to me for snapping. I told him it was no big deal I was just worried about internal bleeding.
  • jipsterjipster Member Posts: 6,299
    All this concern about the showroom window and jughead.... how was the GT?
    2021 Honda Passport EX-L, 2020 Honda Accord EX-L, 2011 Hyundai Veracruz, 2010 Mercury Milan Premiere.
  • mac24mac24 Member Posts: 3,910
    About two hours later he calls begging me not to serve the warrant and he would be here in an hour with all the money. He shows up,no pleasantries are exchanged, just cash. I give him a receipt and he leaves.

    Isn't it amazing how the threat of losing their liberty improves the ability of deadbeats to produce wads of cash? :)
  • joel0622joel0622 Member Posts: 3,299
    All this concern about the showroom window and jughead.... how was the GT?

    The 5MPH bumpers worked as advertised, the dent came back out of it. Having the drivers body as a cushion helped allot. He had some scratches on the bumper cover that the touch up guy could have squared away but he opted to buy a new bumper cover instead.
  • british_roverbritish_rover Member Posts: 8,502
    Too bad it wasn't some kind of newer euro car. It would have been interesting to see how those pedestrian crash test standards are working. ;)


    Safety

    * Four Star

    The XK is above-average on paper, introducing a pedestrian-friendly pyrotechnic bonnet to the line-up of twin front and side/thorax airbags, stability/traction control and anti-lock brakes with brake assist. The Jag hasn’t taken part in the NCAP crash test program, however, so is yet to be independently rated.


    http://www.drive.com.au/Editorial/ArticleDetail.aspx?ArticleID=37541
  • asafonovasafonov Member Posts: 401
    I think those of us who sell high line are more familiar with the buying habits of the wealthy than the author of some book.

    Is a selection bias possible for highline salespeople (with all due respect?) That said, the book is 10-12 years old and its data may be somewhat obsolete.
  • jmonroejmonroe Member Posts: 8,989
    That was a great tale. I was doing the proverbial ROTFLMAO but next time don’t stop to go off to your paying job right in the middle of a tale. If the boss wants to know where you are tell him that you started a story and didn’t want to leave a bunch of guys at Edmunds hanging. Since he’s also a car guy he’ll understand. :D

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • izaclown1izaclown1 Member Posts: 118
    Buy chance did a video camera catch this? youtube.com would love this... :blush:

    Glad he was OK!
  • metmdxmetmdx Member Posts: 270
    I was thinking exactly the same thing. You would snatch the 10K on "America's Funniest Videos" easily :)
  • mac24mac24 Member Posts: 3,910
    Video of pyrotechnic bonnet

    That's disappointing. I was hoping the bonnet would be blown off, sweep the pedestrian up in the air to safety, then gently float back down like a leaf.

    Oh well.... :shades:
  • british_roverbritish_rover Member Posts: 8,502
    I was looking for something like that. I thought maybe I could find a real video of it in action at highspeed and nost just animation.
  • mackabeemackabee Member Posts: 4,709
    Limited slip is standard on the Tundra.
    :)
  • mackabeemackabee Member Posts: 4,709
    I don't think Toyota of Bellevue would risk losing their franchise by doing a stunt like this. Did you see the other videos against the Dodge Ram and the Silverado?
    :shades:
  • british_roverbritish_rover Member Posts: 8,502
    We don't know what powertrains were in each truck.

    The ford could have had the V6 for all we know.

    Secondly the Ford could have been in 2wd vs 4wd for the Toyota.

    That video is just like a video I saw comparing the Subbie and Volvo AWD systems. They had a subbie wagon and a Volvo wagon trying to climb a fairly steep dirt hill. The Subbie went right up and the volvo sat there doing nothing.

    There are way too many ways to bias those kinds of videos.

    Also that stunt is a very stupid thing to do. I don't care how strong your tow strap is rated if that thing snapped it would have cut that lady in two.
  • imidazol97imidazol97 Member Posts: 27,678
    Ram vs Tundra

    The limited slip is apparent since the camera shows the rear wheels on the Tundra in this one. Also does the lot slope to the right? And in the Ford 150 the wind was from the left. Maybe those were factors along with limited slip. Grin... ;)

    If the rear ends were both same, standard or limited slip, the factors would be the total weight of the bed and frame on the rear wheels, tire tread type and rubber compound, and tire size (larger contact patch).

    I'm waiting for someone to post links to the Tundra bridge video mentioned earlier. I didn't find it when I searched youtube.

    2014 Malibu 2LT, 2015 Cruze 2LT,

  • imidazol97imidazol97 Member Posts: 27,678
    >Also that stunt is a very stupid thing to do. I don't care how strong your tow strap is rated if that thing snapped it would have cut that lady in two.

    Yesterdaycable snapped on a ride at 6 Flags in Louisville and apparently cut off a teenaged girls feet. Grim... Luckily the cable didn't snap on any of these "tests."

    2014 Malibu 2LT, 2015 Cruze 2LT,

  • chetjchetj Member Posts: 324
    all we hear about are shady dealers and mechanics...i guess obnoxious customers are not publicized enough...i have a job where i dont have to deal with a lot of people and i am happy about that...anyways good story
  • british_roverbritish_rover Member Posts: 8,502
    I heard that a couple of hours ago on NPR.

    That video shows almost every bad thing you can do in a winching, pulling or recovery situation.

    Those tow straps are not designed to do that.
  • chetjchetj Member Posts: 324
    i am biased because i work for a big 3 parts supplier, but i would buy a ford or chevy anyday over a toyota because i feel they help pay my salary...we make parts for toyota too, but i want to see the big 3 do well and keep some of the profits in america...i am not knocking toyota, just my preference...i just bought a focus last nov and am very pleased with it...while at the dealership i sat in a f150 crew cab w leather seats and i was very impressed... if a big truck like that could get 30 mpg, i wouldve bought it in a second...it was only $ 33,000 too, just a beautiful truck...hats off to ford for making such a vehicle, i can see why they have sold so many over the years
  • oldfarmer50oldfarmer50 Member Posts: 24,226
    Speaking of comparisons... Has anyone seen the commercials being put out by Hyundai where they compare their cars to Land Rover, Lexus etc.?

    2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible

  • joel0622joel0622 Member Posts: 3,299
    Speaking of comparisons... Has anyone seen the commercials being put out by Hyundai where they compare their cars to Land Rover, Lexus etc.?

    Ya thats a funny commercial. It basically says the only thing lexus has over Hyundai is more cup holders :D
  • qbrozenqbrozen Member Posts: 33,742
    yes, and i always chuckle to myself about the comparison to land rover. They talk about things like acceleration and lane change maneuvers. Gee, ya think you could have picked a competitor LESS fit for the job? That's like saying, "hey, its better looking than an Aztek!"

    Compare off-roadability to the land rover, then get back to me.

    '11 GMC Sierra 1500; '98 Alfa 156 2.0TS; '08 Maser QP; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '11 Mini Cooper S

  • lrguy44lrguy44 Member Posts: 2,197
    Gee, it's amazing that a Hyundai can out accelerate a 6000lb Land Rover. Drive them both on the highway for 10 hours (not to mention off-road or snow) and get back to me. Do they think people are dumb? Maybe soooo
  • lrguy44lrguy44 Member Posts: 2,197
    Or compare it to a S/C Sport or RR
  • british_roverbritish_rover Member Posts: 8,502
    The LR3 they are using is a V6 LR3 as well. A 218 hp V6 doesn't haul 2.75 tons around very well.

    They don't make the V6 LR3 anymore.

    Just like they don't make the BMW 325i from the other Hyundai comparison.
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