isell, i agree with jipster, there are people that just don't know the CSI can work against you, and i'm sure would have no intentional desire to do you or your position harm.
Related question. How does a customer go about firing a sales person. Say I don't hit it off and it's not going work with the guy that takes me as an up, but I don't want to go to another dealership. Do I ask the sales manger for another sales guy? Wouldn't this be better than just disappearing?
Epiney, don't worry about going to the manager and ask for another the sales person. Management would rather have a customer do this so they can retain a deal. Management ( and I'm sure evryone would agree) understands that some sales people jsut don't get along with everyone
I go over a copy of the CSI they will get in the mail so they are aware of it. Everyone I know in the business does this.
Reasons for doing this is because it affects our pay. I have lost monthly bonuses of $1500 and more. Every dealer does CSI pay plans differently Some stores hold a percentage of your pay. Some stores reward you if make CSI.
CSI affects dedalers also. If XYZ Nissan wants to buy a Infinty store the Nissan store would have had to been above CSI in the region for at least a year. Other wise Nissan/ Infinity wouldn't want to open a store with bad customer service.
Most service depatments will "goodwill" a car if something on the car lets say the power window switch stops working at 36,067. By godwilling the car they in other words submit it to the manufacturer. Most of the time the manufacturer will pay for it but if they don't the dealer will get stuck with it. ( that is one of the reasons for doc fee's, and PROFIT when selling the car) If you buy a demo with 4500 miles your warranty will not go to 40,500 miles with manufacturer warranty of 36000.
You know, before I knew what happened with those, I just filled it in like any other survey, above average and pretty good. Now that I know, I approach things differently. Sometimes, I'll tell them that I understand how important the survey is and just make the transaction smooth and I'll make sure the scores are perfect. I get pretty good service this way. I know some may disagree on principal, but the system is the way it is.
What I don't like however is when a sales guy says I'll meet your price for a perfect survey.
In this situation, what would you do? I walked into a MB dealer, was actually looking for the Audi dealer in the auto mall but turned into the wrong drive, so what the heck. I was greeted and shown a car. I liked it enough to take it for a test drive and was quite interested. However as we are driving I ask the guy how long he has been there, etc. It turns out 3 days, sold Hondas for like 15 years. He can't answer any product questions and knows nothing about ED. So I leave short of information and send him two follow-up emails with questions with no response.
I ended up going to different dealer further away, but probably would have just preferred a more knowledgable sales rep. Should I have called the SM and asked for a different guy?
"He can't answer any product questions and knows nothing about ED." I think you need to consult a Doctor about ED.
IRT a different sales person. I would ask for someone different. I ran into this situation a couple of days ago. A lady came in and asked for the GSM. While they were trying to get him she mentioned she was only here for a test drive. I came over and told her I was available just as the GSM comes over and introduces himself and turns her over to me. She had one of her co-workers with her as a second baseman. I showed her a couple of Rav4's and we test drove one. We get back and she wants numbers with leather and without. As I go to the sales office a salesperson approaches me and says "I worked with those people last week. They didn't ask for me.?" And I replied "No. Plus there is no entry in the CRM (customer retention management software)" I tell him. I go back to the lady and show her the figures and she asks me about our "perks" I go over them and give her a pamphlet and she asks about our "shuttle service" if they drop you off and pick you up. " Good question." I respond. "Let's go to the service dpartment and ask." I know they drop off within a 15 mile radius but not sure if they pick up. This gives me a chance to tour the service department and as we are walking back there the salesperson happens to be walking back from there. He nods at the customer and she nods back. "Do you know him?" I ask her. "I was here last week and he helped us. I don't want to work with him." she says. "Why? What happened?" I ask her. "I was not impressed with him at all." she responds and I leave it at that. This salesperson has been selling Toyotas for 4 years but doesn't bother to learn his product. He still uses lines like "What do I have to do to earn your business today?" :P So to make a long story longer, I give them a tour of the dealership and am now waiting for her to return my call since I got a loaded limited in stock today.! And if I do sell her and this guy thinks he deserves a half deal he's got another thing coming. Mackabee
stronger then a pepsi [non-permissible content removed].
ROFL!!! Omg, you just got my wife looking at me strange again. I've never heard that one, but that's hysterical.
I'm going to throw in a couple of short stories about the topic of bad customers.
Late one evening I talk to a guy who I notice has out of state plates. Not unusual, but I asked him a few questions about his next purchase. He tells me that he's going to be buying in South Carolina, but would like to take a look at a few of our cars and take a test drive. I stand their dumbstruck for about 10 seconds. Then I ask him if he's serious. He says, yes. I say, you need to be test driving and looking at the dealership you're buying from instead of taking up a commisioned salesperson's time. He quickly left. I seriously doubt he'll ever make the mistake of telling a salesperson he's buying from another dealership again.
Second quick one. Mr. Patel pulls onto the lot with a piece of paper. He asks me about the warranty that's left on the vehicle that he's interested in. I look at the sheet and see that it's a Spec-V. I ask him if it is on our lot. He says, no. That he's purchasing from a private seller. Mr. Patel is clear for take-off folks. That was a quick broom as well.
3rd. A customer of the dealership calls up on a new car phone up. She says that she purchased a vehicle from us 2 years ago (which I could find no record of) and that she never got her 2nd set of keys with the vehicle. Could we take care of that for her? I think you know how this one ends as well.
4th. Phone-up. A woman inquire about the only '07 Armada left on our lot which is White. She wants a price on it and says if the deal is right, she'll buy it. So I ask her where she needs to be. She tells me and I tell her that I can make that happen for her. She then tells me that she'll need to think about it because she doesn't like White. :confuse:
There's more, but I'm going to go for a walk with my little buddy.
Good tales Moo! I got blindsided like that a few months ago. I see a couple walking the lot looking at our Camry. I don't see a salesperson anywhere so I go out to greet them. Turns out they are on a layover and will be flying back to Texas the next day. "So you will be buying the car in Dallas?" I ask. "Yeah, we want to test drive all the trim levels if you don't mind." the woman responds. "You've got to be kidding!" I think to myself. So I excuse myself and tell them I have to get a dealer tag. I go to the showroom and grab the nearest greenpea I can find and tell them there's a couple outside that want to test drive a Camry. "Tell them I have an appointment coming in so you will be helping them." I know, I know, it was cruel of me to do that but he needed the experience more than I needed the aggravation. Mackabee
How does a customer go about firing a sales person?
Summary: If I don't like a sales person, I will probably keep my visit short and courteous, and then go home and arrange a return visit without someone else, via phone call.
Details:
Usually I can get along fine with just about anyone, but sometimes I have technical questions which I expect any good sales person on that lot should be able to answer correctly. "Does this car run fine on Regular, or do I need to use Premium?" "Is there an option to hook up an MP3 player?" etc, etc.
If I get a sense that he doesn't know the facts -- he's just telling me what I want to hear without taking the time to verify -- then I will probably decide I cannot trust him. Once I've made this decision, I'll do my best to avoid wasting any more of his time or mine. If this is a local dealer, I will politely excuse myself and head home without pursuing any further.
At home, I'll call the dealership and ask to speak with an appropriate (New or Used) available Sales Manager. When he gets on the phone, I ask if he/she could recommend one of his more professional and knowedgeable sales associates for the model of car I am shopping. I'll explain I visited his dealership earlier today, but, unfortunately, I didn't hit it off with the associate who greeted me. Without naming names or sounding too critical, I might provide one or two statements of why I was disappointed with my previous visit -- but only if he enquires. I would then schedule my next visit with the new recommended associate.
Guess what? I'm looking closely at the Nissan Murano. Can you please order me a copy of an '07 Murano Owner's Manual? I want to read through it before I decide to get one from my local dealer here.
Oh, while you're at it, can you also check with your Finance guys to see what Nissan is offering in terms of lease deals?
i hope you don't take this the wrong way, but a sales gimic like that will often times turn people away.
don't get me wrong, i for example like their coffee and bribe the kiddies with hyperglycemia like most - but come on, offering that sort of gimic to stimulate sales on what is supposed to be a quality vehicle is kinda conflicted.
if you got a quality product, you don't need the tent, the clown, the inflatable gorilla, the sweepstakes drawings, dancing girls yada yada.
well, i know it isn't PC, but you got dancers, i'm there.
now, if on a weekend you just so happen to be serving some decent java, i might be inclined to stay and have a cup, but do you want people spilling their coffee in those new cars? :surprise:
i hope you don't take this the wrong way, but a sales gimic like that will often times turn people away.
don't get me wrong, i for example like their coffee and bribe the kiddies with hyperglycemia like most - but come on, offering that sort of gimic to stimulate sales on what is supposed to be a quality vehicle is kinda conflicted.
if you got a quality product, you don't need the tent, the clown, the inflatable gorilla, the sweepstakes drawings, dancing girls yada yada.
well, i know it isn't PC, but if you got dancers... :shades:
now, if on a weekend you just so happen to be serving some decent java, i might be inclined to stay and have a cup, but do you want people spilling their coffee in those new cars? :surprise:
if you got a quality product, you don't need the tent, the clown, the inflatable gorilla, the sweepstakes drawings, dancing girls yada yada.
I agree, the dog an pony shows are a PITA, but they always seem to work.
The reason you have them is to stand out. I personally belive that Ford makes a product of the highest quality. But now how are we going to entice people to come to our store to find out and not go to one of the 10 other Ford Stores in a 50 mile radius of here.
if you got a quality product, you don't need the tent, the clown, the inflatable gorilla, the sweepstakes drawings, dancing girls yada yada.
well, i know it isn't PC, but if you got dancers...
I am pro dancing girls...
LRguy will remember this as this story comes up whenever old time land rover people get together.
Many years ago at the Freelander :sick: launch the theme was Morocco or northern Africa something like that I don't remeber exactly and I wasn't there. Anyway on the final night there is always a pretty big party at these launches and this one was the biggest, wildest, never to be repeated party ever. There were all these tents with all kinds of different things in each one. I think they even had snake charmers. In one if the tents were belly dancers. Oh and the launch was in Las Vegas too so these were umhh very special belly dancers. :surprise:
Yeah, I think you just may have misled a few people.
I've never heard the 500 mile part.
I will say that Honda is pretty liberal on doing goodwill warranty work. Most of warranty stuff happens quickly in a car's life so few things are going to go wrong on a Honda anyway,
From what everyone tells me the Freelander :sick: launch was the last really expensive, crazy wild Land Rover retailer launch.
After that the launches were toned down a whole lot although they are still pretty extravagant.
The Freelander :sick: Launch was only a few months maybe a year total after Ford took full control of Land Rover from BMW. I think after Ford saw exactly how much money was spent on the Freelander :sick: launch they had the proverbial cow.
"And if I do sell her and this guy thinks he deserves a half deal he's got another thing coming. "
so just cause you don't agree with his sales tactics (and neither do I), you dont think his time spent with the woman is worth anything? Or think of it this way, if he wasn't such a bad salesman, then you wouldn't even have the opportunity for a half deal, right?
Quote "These are miserable people who will never be satisfied with anything. The more you do for these people, the more they expect and the less they appreciate you."
Have any of you ever been charged a fee for warranty work?
My guess is that he had more done than just warranty work. Maybe he asked them to do something like change the oil since they have it and that was the charge.
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
Not sure about Honda as I never bought one but every car I ever got i got a signed statement about the warranties expiration and it stated in miles the warranty plus the number of miles on the car at time of sale.
In other words my Hyundai was warrantied (drivetrain) to 100,037 miles on the odometer.
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
"...I also tell them we only employ older retired folks..."
Yea, I know. I've seen ads in the local papers for retired people to be transporters.
Actually, even though I would love to get a car with zero miles I wouldn't worry about miles put on during a dealer trade. You would have to expect that. In my original post I was simply saying that I could understand the fear some folks might have that their "new baby" was abused in transport.
As Isell mentioned I think cars get a worse beating coming off the boat or train from the factory. I know when something breaks on my 15 year old car with 150K on it I'll probably suspect that it was the fault of those damn longshoremen. :mad:
Having said that, how would you feel about buying a car that the salesman claimed he had up to 100mph in third gear?
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
Those were supposed to be bad? Brother, let me share.
Middle aged man walks in with his 12 year old son and says "I'd like to test drive a Mustang GT convertible with a manual transmission. I'm thinking about possibly buying one for my son here on his 16th birthday. I want to check and see how fast it is to make sure it's not going to be too much car for him. I almost bought my last truck here, but I found a cheaper price across town on one. You can come too if you'd like."
..............um.....get out. True story, btw.
Another guy walks in and says "I really need to trade my car in a hurry, because I really need to lower my payments." Further investigation reveals he is $11000 upside down on his trade, has no money down, sub 500 equifax, is currently unemployed, and filed a bankruptcy a couple months prior.
.....Sir, there is a payless shoe source right across the street.
A guy comes in holding our newspaper ad for a cheap loss leader car priced about $3000 below invoice. I show him the car, which amazingly enough, we actually have. I price it as the ad says for $14988 + tax. He takes a good long look at it and says "I'll buy it for $13000 cash, out the door."
........funny you should mention "out the door", sir.
And the coupe de gras. A man calls in and tells me he has seen a certain rare car I had on ebay. The current bid was about $12000 over MSRP with a couple days left to go. He tells me he's a local and wants to come in and see the car. He comes in and asks if I would consider selling it to him right then and there instead of on ebay. I tell him that I will if he offers enough. He pulls out his checkbook and strokes a check for MSRP, hands it to me, and says "there ya go, tax included". I reply with the ole "Sir, you saw the car on ebay, right?" "Yes". "Did you notice the bid was at MSRP + $12000 + tax?" "Yes, but I'm prepared to pay MSRP right here and now."
.......can't argue with that logic, sir. leave please.
We have a process in place at this dealership. If you follow the process then it's very simple. It's not rocket science. All you are asked to do is get a prospects name and phone number and address if possible and put them in the database. This prevents "snaking", "skating" or whatever you want to call it. You are protected for 72 hours in the event the customer comes back in and asks or doesn't ask for you. I would not expect a half deal if a customer came back in and didn't ask for me or felt somehow that they didn't want to deal with me. I wouldn't take it personal. Some people just don't click with each other. Move on. Mackabee
Customers have 3 months to fill out surveys if they don't do it in that time frame and send them in 6 months later they don't count. If they don't send them in nothing happens.
I was thinking the same thing. If you were talking about a good anti-perspirent/deodorant, 72 hours would be great protection. Not so great protection in keeping another salesman from rolling off with your customer.
edited: I am not advocating using deodorant just every third day. :sick:
It used to be seven days, but management decided to cut it down to 72 hours because salespersons were not following up with customers and expected half deals when customers would come back in and not ask for them. If it was in your notes with dates and what was said during your consistent follow up then you would get half the deal. Heck I got a half deal today. I get a call around 9:10 in the morning, (today was my late day) that I have a previous customer and her daughter and they want to test drive a tC. Since it would take me a little over an hour to get ready and get to the dealership I told the salesperson to go ahead and help them and if they buy we'll split the deal. When I come in I get an update. They want a blue one which we have to dx. The ladies show up around 3:00 pm and want to do the deal. Our new car manager has already arranged for the transfer since it's a local competitor and the car is ready to be picked up. My customers are driving a pre-owned vehicle they were considering and have to take it back to the dealership they got it from. They leave and I leave to go get the car since all our dx driver's are tied up today. It's a short ride, 7 miles so the car I take there has 8 miles when I arrive and the car I pick up had 8 miles so it arrives with 13 at my store. No hot-rodding, burning rubber or any behaviour of the sort old farmer! :shades: I send the car to clean up and wait for the ladies to get back. When they arrive they want to look at the car and I walk them back to prep, we head back into the showroom to complete the paperwork. Everything goes by without a hitch. Customer's daughter is delighted with her new tC, and Mom is eyeing a new Camry with moonroof and alloy wheels and a spoiler which I intentionally put there so she could see it Her 2002 is ready to be traded in. Mackabee
Middle aged man walks in with his 12 year old son and says "I'd like to test drive a Mustang GT convertible with a manual transmission. I'm thinking about possibly buying one for my son here on his 16th birthday.
My dad did something like that, he bought a 65 Mustang (this was the mid 70's) that needed some work. He fixed it up and said that I could have it when I got older (I was young teens at the time).
Still waiting to get that car.
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
Freddy is back. The UCM comes up to me earlier this afternoon and says: "One of your customers is coming in today to look at a Tundra.".."Who?" I ask. "I can't remember the guys name. I talked to him and he told me he had been working with you but something happened that he couldn't get the truck." he responds. "Freddy Smith?!" I exclaim. "Yeah, that's it." he says. "We have a Tundra maroon that he wants to look at." :lemon: If you folks remember, this guy was at the store a few weeks ago. I jumped through hoops with fire around them to get this guy approved AND lowered the price of the vehicle AFTER I had our service department RUSH the vehicle and our PREP department got it ready for delivery and the guy never showed up! :mad: So now he's going from a nice 2003 4X4 V8 Access cab Tundra with 40k miles to a 2002 4x2 V8 Tundra with 52k miles at the same price! :confuse: I don't think he's the brightest light bulb in the neighborhood. He may be two cans short of a six-pack. He didn't show up again! This time I didn't waste my breath calling him.
I hate when parents take their ______ (insert son-daughter here) car/truck shopping. The kids usually want the latest super duper, fastest, bestest, sportiest, car/truck in the world. So we walk around the lot and every car that is sensible for a teen is eliminated from contention. "No, I don't like the color.", "No, it has to be 4x4.", "You ever go off-road?" I ask. "No, but I may need it sometime." they reply. Funny thing is they never needed it before. :confuse: I had this couple and their son the other night, came in looking for a used 4x4 Tacoma. Kid is 20 and driving a Jeep Wrangler now. "Are you getting rid of the Jeep"? I ask. "No, we are giving it to our daughter." the mom says. I asked the kid if he ever went off road (see above for answer). I sense I'm about to lose them as the dad is off somewhere looking at Camry, the mom is wandering around aimlessly, and I'm with the kid who keeps asking "How much is this one, How much is that one?" Finally I walk over to the father and ask him. "Who's going to be paying for the vehicle? You or him?" and he replies "I am." So I give him my professional opinion. :shades: "You know, he's better off in a Scion xB. It is one of the safest vehicles made today, and very inexpensive." I keep going,."it's got side airbags and curtain airbags and a knee airbag, plus traction control and stability control in addition to anti-lock brakes. And it's just over 17k so it's not going to break the bank. Plus he can take three of his best buddies with him and they will all be very comfortable." "Nah, I don't think he would go for it." he responds. "Ok, I don't think we're going to find anything for him tonight." I respond. "Ok, thank you for your time." says the mom and they leave.,.
Comments
it's becomming a metrics-based world. :sick:
some know it. plenty don't.
Epiney, don't worry about going to the manager and ask for another the sales person. Management would rather have a customer do this so they can retain a deal. Management ( and I'm sure evryone would agree) understands that some sales people jsut don't get along with everyone
I know with Ford the bumper to bumpe is over at 36K regardless of the miles on the car when you bought it.
Reasons for doing this is because it affects our pay. I have lost monthly bonuses of $1500 and more. Every dealer does CSI pay plans differently Some stores hold a percentage of your pay. Some stores reward you if make CSI.
CSI affects dedalers also. If XYZ Nissan wants to buy a Infinty store the Nissan store would have had to been above CSI in the region for at least a year. Other wise Nissan/ Infinity wouldn't want to open a store with bad customer service.
You know, before I knew what happened with those, I just filled it in like any other survey, above average and pretty good. Now that I know, I approach things differently. Sometimes, I'll tell them that I understand how important the survey is and just make the transaction smooth and I'll make sure the scores are perfect. I get pretty good service this way. I know some may disagree on principal, but the system is the way it is.
What I don't like however is when a sales guy says I'll meet your price for a perfect survey.
In this situation, what would you do? I walked into a MB dealer, was actually looking for the Audi dealer in the auto mall but turned into the wrong drive, so what the heck. I was greeted and shown a car. I liked it enough to take it for a test drive and was quite interested. However as we are driving I ask the guy how long he has been there, etc. It turns out 3 days, sold Hondas for like 15 years. He can't answer any product questions and knows nothing about ED. So I leave short of information and send him two follow-up emails with questions with no response.
I ended up going to different dealer further away, but probably would have just preferred a more knowledgable sales rep. Should I have called the SM and asked for a different guy?
I think you need to consult a Doctor about ED.
IRT a different sales person. I would ask for someone different. I ran into this situation a couple of days ago. A lady came in and asked for the GSM. While they were trying to get him she mentioned she was only here for a test drive. I came over and told her I was available just as the GSM comes over and introduces himself and turns her over to me. She had one of her co-workers with her as a second baseman. I showed her a couple of Rav4's and we test drove one. We get back and she wants numbers with leather and without. As I go to the sales office a salesperson approaches me and says "I worked with those people last week. They didn't ask for me.?" And I replied "No. Plus there is no entry in the CRM (customer retention management software)" I tell him. I go back to the lady and show her the figures and she asks me about our "perks" I go over them and give her a pamphlet and she asks about our "shuttle service" if they drop you off and pick you up. " Good question." I respond. "Let's go to the service dpartment and ask." I know they drop off within a 15 mile radius but not sure if they pick up. This gives me a chance to tour the service department and as we are walking back there the salesperson happens to be walking back from there. He nods at the customer and she nods back. "Do you know him?" I ask her. "I was here last week and he helped us. I don't want to work with him." she says. "Why? What happened?" I ask her. "I was not impressed with him at all." she responds and I leave it at that.
This salesperson has been selling Toyotas for 4 years but doesn't bother to learn his product. He still uses lines like "What do I have to do to earn your business today?" :P So to make a long story longer, I give them a tour of the dealership and am now waiting for her to return my call since I got a loaded limited in stock today.!
And if I do sell her and this guy thinks he deserves a half deal he's got another thing coming.
Mackabee
ROFL!!! Omg, you just got my wife looking at me strange again. I've never heard that one, but that's hysterical.
I'm going to throw in a couple of short stories about the topic of bad customers.
Late one evening I talk to a guy who I notice has out of state plates. Not unusual, but I asked him a few questions about his next purchase. He tells me that he's going to be buying in South Carolina, but would like to take a look at a few of our cars and take a test drive. I stand their dumbstruck for about 10 seconds. Then I ask him if he's serious. He says, yes. I say, you need to be test driving and looking at the dealership you're buying from instead of taking up a commisioned salesperson's time. He quickly left. I seriously doubt he'll ever make the mistake of telling a salesperson he's buying from another dealership again.
Second quick one. Mr. Patel pulls onto the lot with a piece of paper. He asks me about the warranty that's left on the vehicle that he's interested in. I look at the sheet and see that it's a Spec-V. I ask him if it is on our lot. He says, no. That he's purchasing from a private seller. Mr. Patel is clear for take-off folks. That was a quick broom as well.
3rd. A customer of the dealership calls up on a new car phone up. She says that she purchased a vehicle from us 2 years ago (which I could find no record of) and that she never got her 2nd set of keys with the vehicle. Could we take care of that for her? I think you know how this one ends as well.
4th. Phone-up. A woman inquire about the only '07 Armada left on our lot which is White. She wants a price on it and says if the deal is right, she'll buy it. So I ask her where she needs to be. She tells me and I tell her that I can make that happen for her. She then tells me that she'll need to think about it because she doesn't like White. :confuse:
There's more, but I'm going to go for a walk with my little buddy.
-Moo
LOL
I got blindsided like that a few months ago. I see a couple walking the lot looking at our Camry. I don't see a salesperson anywhere so I go out to greet them. Turns out they are on a layover and will be flying back to Texas the next day. "So you will be buying the car in Dallas?" I ask. "Yeah, we want to test drive all the trim levels if you don't mind." the woman responds. "You've got to be kidding!" I think to myself. So I excuse myself and tell them I have to get a dealer tag. I go to the showroom and grab the nearest greenpea I can find and tell them there's a couple outside that want to test drive a Camry. "Tell them I have an appointment coming in so you will be helping them." I know, I know, it was cruel of me to do that but he needed the experience more than I needed the aggravation.
Mackabee
Summary: If I don't like a sales person, I will probably keep my visit short and courteous, and then go home and arrange a return visit without someone else, via phone call.
Details:
Usually I can get along fine with just about anyone, but sometimes I have technical questions which I expect any good sales person on that lot should be able to answer correctly. "Does this car run fine on Regular, or do I need to use Premium?" "Is there an option to hook up an MP3 player?" etc, etc.
If I get a sense that he doesn't know the facts -- he's just telling me what I want to hear without taking the time to verify -- then I will probably decide I cannot trust him. Once I've made this decision, I'll do my best to avoid wasting any more of his time or mine. If this is a local dealer, I will politely excuse myself and head home without pursuing any further.
At home, I'll call the dealership and ask to speak with an appropriate (New or Used) available Sales Manager. When he gets on the phone, I ask if he/she could recommend one of his more professional and knowedgeable sales associates for the model of car I am shopping. I'll explain I visited his dealership earlier today, but, unfortunately, I didn't hit it off with the associate who greeted me. Without naming names or sounding too critical, I might provide one or two statements of why I was disappointed with my previous visit -- but only if he enquires. I would then schedule my next visit with the new recommended associate.
That's my $.02 worth!
Guess what? I'm looking closely at the Nissan Murano. Can you please order me a copy of an '07 Murano Owner's Manual? I want to read through it before I decide to get one from my local dealer here.
Oh, while you're at it, can you also check with your Finance guys to see what Nissan is offering in terms of lease deals?
:P
Free donuts? I'll be right over. What state are you in again? Just don't let Homer Simpson drive all the cars on your lot.
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
don't get me wrong, i for example like their coffee and bribe the kiddies with hyperglycemia like most - but come on, offering that sort of gimic to stimulate sales on what is supposed to be a quality vehicle is kinda conflicted.
if you got a quality product, you don't need the tent, the clown, the inflatable gorilla, the sweepstakes drawings, dancing girls yada yada.
well, i know it isn't PC, but you got dancers, i'm there.
now, if on a weekend you just so happen to be serving some decent java, i might be inclined to stay and have a cup, but do you want people spilling their coffee in those new cars? :surprise:
don't get me wrong, i for example like their coffee and bribe the kiddies with hyperglycemia like most - but come on, offering that sort of gimic to stimulate sales on what is supposed to be a quality vehicle is kinda conflicted.
if you got a quality product, you don't need the tent, the clown, the inflatable gorilla, the sweepstakes drawings, dancing girls yada yada.
well, i know it isn't PC, but if you got dancers... :shades:
now, if on a weekend you just so happen to be serving some decent java, i might be inclined to stay and have a cup, but do you want people spilling their coffee in those new cars? :surprise:
I agree, the dog an pony shows are a PITA, but they always seem to work.
The reason you have them is to stand out. I personally belive that Ford makes a product of the highest quality. But now how are we going to entice people to come to our store to find out and not go to one of the 10 other Ford Stores in a 50 mile radius of here.
well, i know it isn't PC, but if you got dancers...
I am pro dancing girls...
LRguy will remember this as this story comes up whenever old time land rover people get together.
Many years ago at the Freelander :sick: launch the theme was Morocco or northern Africa something like that I don't remeber exactly and I wasn't there. Anyway on the final night there is always a pretty big party at these launches and this one was the biggest, wildest, never to be repeated party ever. There were all these tents with all kinds of different things in each one. I think they even had snake charmers. In one if the tents were belly dancers. Oh and the launch was in Las Vegas too so these were umhh very special belly dancers.
(Just continuing my poor attempts for cheap laughs) :P
Just amazing!
It's these vapid in and outers that get me.
-Moo
I've never heard the 500 mile part.
I will say that Honda is pretty liberal on doing goodwill warranty work. Most of warranty stuff happens quickly in a car's life so few things are going to go wrong on a Honda anyway,
Sounds like a normal Saturday at Towbin Dodge!! LOL!!
True, once you sell them, but to sell them you have to get them to your store, that goes back to the whole D&P show to make your store stand out.
After that the launches were toned down a whole lot although they are still pretty extravagant.
The Freelander :sick: Launch was only a few months maybe a year total after Ford took full control of Land Rover from BMW. I think after Ford saw exactly how much money was spent on the Freelander :sick: launch they had the proverbial cow.
Yeah -- not to mention the dancing girls!!
Poor Joel. While he has to deal with those D&P shows at Ford, you guys get the T&A shows!!
Thanks again
so just cause you don't agree with his sales tactics (and neither do I), you dont think his time spent with the woman is worth anything? Or think of it this way, if he wasn't such a bad salesman, then you wouldn't even have the opportunity for a half deal, right?
"These are miserable people who will never be satisfied with anything. The more you do for these people, the more they expect and the less they appreciate you."
Then you should read this....
http://articles.moneycentral.msn.com/SavingandDebt/ConsumerActionGuide/AreYouABa- dCustomer.aspx
Wouldn't a dog and pony show be a PETA?
Sorry...
In the retail world it is absoultly true.
In the retail world there will always be a few, and it's very small number, of customers that you simply don't want.
This probably applies to any business not just retail.
My guess is that he had more done than just warranty work. Maybe he asked them to do something like change the oil since they have it and that was the charge.
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
In other words my Hyundai was warrantied (drivetrain) to 100,037 miles on the odometer.
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
Yea, I know. I've seen ads in the local papers for retired people to be transporters.
Actually, even though I would love to get a car with zero miles I wouldn't worry about miles put on during a dealer trade. You would have to expect that. In my original post I was simply saying that I could understand the fear some folks might have that their "new baby" was abused in transport.
As Isell mentioned I think cars get a worse beating coming off the boat or train from the factory. I know when something breaks on my 15 year old car with 150K on it I'll probably suspect that it was the fault of those damn longshoremen. :mad:
Having said that, how would you feel about buying a car that the salesman claimed he had up to 100mph in third gear?
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
Middle aged man walks in with his 12 year old son and says "I'd like to test drive a Mustang GT convertible with a manual transmission. I'm thinking about possibly buying one for my son here on his 16th birthday. I want to check and see how fast it is to make sure it's not going to be too much car for him. I almost bought my last truck here, but I found a cheaper price across town on one. You can come too if you'd like."
..............um.....get out. True story, btw.
Another guy walks in and says "I really need to trade my car in a hurry, because I really need to lower my payments." Further investigation reveals he is $11000 upside down on his trade, has no money down, sub 500 equifax, is currently unemployed, and filed a bankruptcy a couple months prior.
.....Sir, there is a payless shoe source right across the street.
A guy comes in holding our newspaper ad for a cheap loss leader car priced about $3000 below invoice. I show him the car, which amazingly enough, we actually have. I price it as the ad says for $14988 + tax. He takes a good long look at it and says "I'll buy it for $13000 cash, out the door."
........funny you should mention "out the door", sir.
And the coupe de gras. A man calls in and tells me he has seen a certain rare car I had on ebay. The current bid was about $12000 over MSRP with a couple days left to go. He tells me he's a local and wants to come in and see the car. He comes in and asks if I would consider selling it to him right then and there instead of on ebay. I tell him that I will if he offers enough. He pulls out his checkbook and strokes a check for MSRP, hands it to me, and says "there ya go, tax included". I reply with the ole "Sir, you saw the car on ebay, right?" "Yes". "Did you notice the bid was at MSRP + $12000 + tax?" "Yes, but I'm prepared to pay MSRP right here and now."
.......can't argue with that logic, sir. leave please.
Mackabee
We have 30 days and most people consider that too short a time.
I was thinking the same thing. If you were talking about a good anti-perspirent/deodorant, 72 hours would be great protection. Not so great protection in keeping another salesman from rolling off with your customer.
edited: I am not advocating using deodorant just every third day. :sick:
Thank you.
Mackabee
Heck I got a half deal today. I get a call around 9:10 in the morning, (today was my late day) that I have a previous customer and her daughter and they want to test drive a tC. Since it would take me a little over an hour to get ready and get to the dealership I told the salesperson to go ahead and help them and if they buy we'll split the deal.
When I come in I get an update. They want a blue one which we have to dx.
The ladies show up around 3:00 pm and want to do the deal. Our new car manager has already arranged for the transfer since it's a local competitor and the car is ready to be picked up.
My customers are driving a pre-owned vehicle they were considering and have to take it back to the dealership they got it from. They leave and I leave to go get the car since all our dx driver's are tied up today. It's a short ride, 7 miles so the car I take there has 8 miles when I arrive and the car I pick up had 8 miles so it arrives with 13 at my store. No hot-rodding, burning rubber or any behaviour of the sort old farmer! :shades:
I send the car to clean up and wait for the ladies to get back. When they arrive they want to look at the car and I walk them back to prep, we head back into the showroom to complete the paperwork.
Everything goes by without a hitch. Customer's daughter is delighted with her new tC, and Mom is eyeing a new Camry with moonroof and alloy wheels and a spoiler which I intentionally put there so she could see it
Mackabee
My dad did something like that, he bought a 65 Mustang (this was the mid 70's) that needed some work. He fixed it up and said that I could have it when I got older (I was young teens at the time).
Still waiting to get that car.
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
If you folks remember, this guy was at the store a few weeks ago. I jumped through hoops with fire around them to get this guy approved AND lowered the price of the vehicle AFTER I had our service department RUSH the vehicle and our PREP department got it ready for delivery and the guy never showed up! :mad:
So now he's going from a nice 2003 4X4 V8 Access cab Tundra with 40k miles to a 2002 4x2 V8 Tundra with 52k miles at the same price! :confuse:
I don't think he's the brightest light bulb in the neighborhood. He may be two cans short of a six-pack.
He didn't show up again! This time I didn't waste my breath calling him.
I had this couple and their son the other night, came in looking for a used 4x4 Tacoma. Kid is 20 and driving a Jeep Wrangler now. "Are you getting rid of the Jeep"? I ask. "No, we are giving it to our daughter." the mom says. I asked the kid if he ever went off road (see above for answer). I sense I'm about to lose them as the dad is off somewhere looking at Camry, the mom is wandering around aimlessly, and I'm with the kid who keeps asking "How much is this one, How much is that one?" Finally I walk over to the father and ask him. "Who's going to be paying for the vehicle? You or him?" and he replies "I am." So I give him my professional opinion. :shades: "You know, he's better off in a Scion xB. It is one of the safest vehicles made today, and very inexpensive." I keep going,."it's got side airbags and curtain airbags and a knee airbag, plus traction control and stability control in addition to anti-lock brakes. And it's just over 17k so it's not going to break the bank. Plus he can take three of his best buddies with him and they will all be very comfortable."
Mackabee