Jip, I understand what you mean. I would much rather be selling the vehicle. I don't actively go pursue someone to sell that particular vehicle. It's the mentality that a salesperson encounters from folks. If you truly like the vehicle, then put a deposit down on it. Like all the guys here, we've seen it happen numerous times. Someone doesn't want to put a deposit on it and it's immediately sold.
Because there can be such a distrust among people, I shy away from saying certain things. Low pressure and I give them choices. Would you like to drive it overnight? Would you like to leave a deposit?
I've seen it happen before, but people just won't listen.
People leave deposits on cars all the time, I doubt they would be doing so if they thought the salesman was going to "cheat him" or "lock him" into a deal by asking for a deposit. Though I'm sure many do.
I took the post at face value. The buyer didn't want to put a deposit down, saying, "If it's meant to be it's meant to be". There was nothing implying shopping for a price. Who knows for sure what the intent of the prospective buyer was. If it was to shop the price... well that's being a smart shopper isn't it. If the car is sold when she gets back, her loss. She knew this a possibility when declining the deposit offer.
Now, you have a situation where a customer grinds ya to the bone. Walks out with a written offer, without leaving a deposit, then shops and comes back wanting the vehicle... then sure, laugh you head off. I can understand that.
But, the example carhag gave seemed a bit vindictive and emotionally unhealthy for me. Ask the old guru himself, bobst, if you don't believe me.
I can see your point. I was referring more to the price shopper that the "I'll think about it over lunch" type of guy. Usually, it's the former. trust me. That's what makes the whole situation so funny. The consumer's so darn smart, he just spent extra time and more money than he could have. I love that.
It's kind of like, you shop for a dealer that will sell it for less, I'll shop for a customer who will pay more and be a little more serious. The look on the face is always priceless.
there's mistrust i think in part because a vehicle in a certain trim at dealer x, isn't the same price at dealer y...
the system sales / dealerships / manufacturer's have designed (not the consumer) is that way. so, it actually motivates value-centric consumers to shop a price doesn't it?
i mean, it's not practical to know if the offer made at your dealership is "right priced" until that person is calibrated.
and lets face it, not everyone is pre-calibrated to Edmunds TMV. :shades:
geesh, when salespeople then make fun of a customer's research, perhaps legit, yeah it's clear the salesperson is not working for the customer, and their desire / offer to have a potential customer "take it home" or put a deposit on it is perhaps a guise to get them mentally invested in a deal that may or may not be a good one.
I put a non-refundable deposit down many a year ago on a hot priced used Toyota Camry(private sale). Thought my wife would love it... she hated it. I lost $50 on it, which would have bought a lot of chili. Lesson learned. The next time I had the wife go with me.
Not trying to have you stalked moo. but, weren't you the one that said you worked at the Nissan dealership in Nashville? Driving on I-65 South to Florida a couple weeks ago I passed a Nissan dealership that I thought was yours. Thinking about stopping in during next years Disney World trip... let my 2 wild youngens get a little exercise and stretch out a bit in that nice air conditioned Nissan showroom. :shades:
Ok.. I have done my homework and looked at all the numbers for the used car I want to purchase and for my trade. I found a car and made an offer. The sales guy and manager obviously felt my offer was "ridiculous" and didn't bother to counter offer. They were kind, but I would have gone higher. Instead I just left the dealer. So my question is this:
On a 36000K car that is priced 2K above TMV - what should I offer? I know I need to start low, but how low is low? I started at 32K and have evidence other dealers charging less for a similar car. Would appreciate your advice.
Also.. what should I ask for my trade? TMV? KBB? x% above these numbers?
Not my attitude since I pretty much operate with no fear of loss.
We once had our home on the market. Very nice house, well kept and priced to sell.
A nasty couple came to look at it. They walked through and basically nitpicked everything. They didn't have one nice thing to say. But, the next day, an offer came through from them. It was a low offer with seval stipulations.
We countered back at full price.
Before they could respond, we accepted another offer from a happy, wonderful family that was just under what we were asking. I heard the other couple just threw a tantrum!
If you noticed I said when I am a customer so it wouldn't be during my business hours. This would be when we are off work (I don't do my shopping, car or otherwise, when I supposed to be working).
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
I’ve read all your posts and wasn’t quite sure which one I wanted to respond to, so I chose this one. The flavor is the same as all of your other posts.
Note, the following does not apply if the customer is a total jerk but not wanting to leave a deposit doesn’t put a buyer into this category.
As a car sales person I thought your number one priority was to sell cars and not to see if you can take great satisfaction when a customer leaves without leaving a deposit only to have them come back and you have the joy of telling them the car has been sold, maybe by another sales person. If you sold the car good for you, if this was the motivation you needed, great. But don’t try to tell us you’re the seller most of the time. You know as well as I that it’s not just the $100 you’re being spiteful about, it’s the number of sales that you need to hit that bonus money at the end of the month. From what the guys in the biz have said here about that bonus money, it’s the main reason why they’re in the biz.
So, if you’re satisfied going home and telling the wife and kids that it’s hamburgers and weenies for the next month and jr. ... that baseball glove you wanted has to wait until next month, then go for it. Oh, I know, you have money set aside for a rainy day and this would never happen to you, but isn’t it better not to touch that “rainy day money” until you really have to, not because of spite?
Just to reiterate what a lot of the guys in the biz say here about buyers that grind, “life’s too short”, this can also be applied to a spiteful sales person.
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
There is a law firm by that name in San Francisco. Google them, I didn't believe it until a friend of mine that lived there told me about them. Mackabee
Whoa, A little sensitive aren't we. How do you get "SEE THAT'S WHY CONSUMERS HATES CAR SALESMEN" from and you wonder why SOME consumers take a bad view. Because someone doesn't want to leave a deposit, you go out of your way to try to sell the car they are looking at? What, so you can gloat if they come back? Is that really mature? It was not a sweeping statement of all salesmen. Not that it matters, but I've done my fair share of defending you guys as I think you have one of the toughest and more thankless jobs out there.
My point was why do you need to make it so personal and vindictive? It's a business. Maximize your opportunities for selling to all customers. I would be just as critical of a consumer jerking around sales folks. Some of the stories consumers post about how they treat sales guys are pretty immature as well.
Something about cars that seems to bring out worst in people.
lrguy: it's got nothing to do with being passionate about what you do. I'm glad that you guys are. If the industry was indeed staffed with more professional sales people, it may improve things. Part of what I do involves managing a professional multinational sales force with people in virtually every continent. If one of my guys approached sales in such a personal and vindictive fashion, they would get a talking to.
I had someone say that to me tonight! I'm not kidding. Couple came in looking for a used Sienna that for the life of me is showing on our inventory and I saw it last week but it's nowhere to be found. Maybe it went to auction and no one knows about it? I had an easy sale if I could have just found the vehicle. Mackabee
First TMV on a used car is not the same as would apply to a new car since no two used cars are the same. If you really want the car then make a note of what is the most you will pay for the car and start below that number giving you some room to go up in small increments. You don't want to drag it out as they may just lose their patience and show you the door. Be reasonable and realistic with your offers. As far as your trade in goes use the same tactic but in reverse. What is the least you will take for it? Let them make the first offer and go from there. Good luck! Mackabee
Trouble is I helped them last Friday and while I was showing them a different vehicle my referral showed up so I had to excuse myself. They were ok with it and told me they would come back. I'm still not defeated and I will search for the vehicle tomorrow or find them alternate transportation. The lady was in a wreck and her vehicle was totalled and she needs a vehicle PRONTO! Mackabee
It was another long day at the ranch. I went to the 08 Highlander launch this morning which was held at the Richmond Va International Raceway. We left the dealership at 6:30 am so I was up early.
The vehicle is another home run for Toyota. Well, while I was sitting in the makeshift classroom listening to the facilitator talk about the vehicle my phone starts vibrating. I look at the caller ID and show it to my partner next to me. "It's the truck guy from yesterday." and smile. I wait until it's time to go drive the Highlander on the course to listen to the voice mail he has left. "Hi Mack, it's Greg. I've decided to go with the deal. Call me back. 7572354858" message time is around 10:30 am. We go to the course and start driving the Highlander and I put it through its paces. After everyone gets to ride the vehicle we head back inside to the classroom for the wrap up. We finish around noon and we get back in the Camry we drove up in and stop at; WHERE ELSE? Wendy's for some delicious Chili con Raton, I mean a Cesaers' Chicken salad for me, some chicken nuggets for Herb, and a #6 combo meal for Mike. We get on the interstate back to the beach. I get on my phone and call my GM. He's at a luncheon so I leave a message. He calls me back in 30 minutes and says to go ahead and make the deal if the truck is still on the lot. I call Greg back and relay the info. When I get back to the store I go get the truck and send it to prep to get it ready for delivery. I call Greg and he's at the store in 15 minutes. He brings his own money so the deal doesn't take long. He declines the mop and glo and rust and dust from one of the Mopglo girls and F$I brings him back to do the disclosure. He's done in 15 minutes and I send him on his merry way. Now, my 3:00 pm appointment doesn't show so I call to find out if they are re-scheduling. No answer so I leave a message. I call an hour later and same thing. :mad: From what they had told me last night the lease on their Subaru expires on the 29th of this month and they are turning it back in so they need a car. I showed them three different lease payments on a Corolla, a Camry, and a RAV4. I noticed she really wants the RAV4, he wants the Camry, but they only want to pay the Corolla payment which is a low $248.00 per mo with only $1000.00 out of pocket. The Camry comes in at $310.00 per month with a grand down also. The RAV4 is over $400.00 per month with $1000.00 so it's out of the question. Toyota is offering special lease rates on the Corolla and Camry so the payments are very attractive to them. We schedule an appointment for today at 3pm but they don't show. :mad: I hope nothing serious happened to them. Mackabee
Stop worrying about them. They'll probably show up first thing in the morning and put a deposit on all three of em while they think it over. They don't want to take the chance of any "spite sale" that would put any of them in someone else's driveway and a possible smile on some sales persons chops.
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
I hear ya, I'm just taking your post and lumping all similar posts into a convenient box. Makes things easier for me.
I agree with you. I think what I'm trying to convey is that salesguys need to let off steam every once in awhile. When you have a bad run of it and you get some customers who appear to love a vehicle, agree on numbers and think that you're lying to them when you tell them the car may be sold if you don't put a deposit....... Ya, there's a certain vindictive happiness that emerges when you see that the vehicle is sold. Even if you didn't sell it. A lot of times this forum is a way to vent for the guys. I think that's as simply put as I can put it.
Does it look wonderful from outside the dealership? Probably not. Does it happen? Yes, and those are our small pleasures for crappy customers. To be able to let them know that they weren't right.
Immature. Maybe. Cathartic. Yes.
Just to recap, it doesn't happen every day. We don't run around cackling maniacally over all the vehicles we weren't able to sell.
-Moo
Edit: I am cackling maniacally over all the vehicles I sold this month though. I'm like King Midas. My wife has been giving me strange looks as I walk around the house touching things and hoping for the best.
Does it look wonderful from outside the dealership? Probably not. Does it happen? Yes, and those are our small pleasures for crappy customers. To be able to let them know that they weren't right. Just to recap, it doesn't happen every day. We don't run around cackling maniacally over all the vehicles we weren't able to sell.
-Moo
Edit: I am cackling maniacally over all the vehicles I sold this month though. I'm like King Midas. My wife has been giving me strange looks as I walk around the house touching things and hoping for the best.
LOL. Nothing wrong about feeling vindicated when you are trying to help a customer that won't consider good advice. BTW I didn't mean you specifically in my post, it was more a general "you"
Anything you touch work better than most? I sense an infomercial coming. "Get that Midas touch"...
why a so soon follow up? two calls in an hour, and I wouldn't bother with you. I followup with my clients twice, after that, if they want my services, its up to them.
Seriously, what is the purpose of those large wheels anyways? Off roading? I can see that, but on the road???? Other than the "look at me" does really serve any positive handling or a better ride. I still have a hard time seeing the 4 door Crown Vics, Grand Marquis, Town cars, and the Chevy counter parts all jacked up... :confuse:
I have never been tempted to pimp my ride. I guess I just an old stick in the mud...
Today the 2007 Sentra I worked out a deal for is supposed to arrive. Some might remember that the last one came in with a paint defect (found by my wife during the look over)on the right rear pillar. Sales manager was straight and to the point and said he would not sell the car that way and would return it to the dealer he arranged to get it from. Hopefully this one will be ok. Many have told me that letting a dealer get a car for you from another dealership is a mistake. Personally I liked the Sentra SL Black on black and felt it was worth the risk. The down side is that the car is driven almost 250k to get it here. What do you guys think?
If you really HAVE to have that certain color, I certainly wouldn't worry about a dealer trade. I have done, literally hundreds of them and I have never had one problem.
Once in a great while, I'll get someone picky about miles and those people just need to pick a car we have in stock.
". . .what is the purpose of those large wheels anyways. . ."
Done to a limited extent, there's some handling improvement (better turn-in -- the vehicle more quickly follows when the steering wheel is turned) for a lower-profile (40 or 50 aspect ratio) tire, relative to stock (~60 aspect ratio). A lower-profile tire means a larger wheel, to keep the diameter of the assembly constant -- speedo needs to read right & the wheel/tire needs to fit properly in the wheel well. This comes at the expense of: 1) rougher ride, 2) greater danger of tire and/or wheel damage when you hit a pothole & 3) greater unsprung weight unless the wheels are of very high quality (forged & thin section).
So, in the beginning, hot cars (usually expensive ones) came with an option for low-profile speed-rated tires on forged wheels (sports package, or some such). Didn't take long for the "if it don't go, chrome it" crowd to start fitting chromed cast wheels several inches larger than stock with rubber-band (lower than 35 aspect ratio, sometimes much lower) tires. Just goes to show that taking a concept to the limit is a bad plan.
Also see "high-rise kits" on trucks that make them totally unstable off-road, which was where it all began -- an inch or two of spring blocking definitely improves clearance crawling over rocks without making the vehicle too top-heavy. When you get to 8, 10, 18 inches, it's all for show.
No one ever went broke underestimating the taste of the American public. Quite the opposite. (credit to H.L. Mencken).
If there was no delivery charge, then everybody would just buy one at bowling green instead of at their local dealership.
I remember once going to a Ford dealer and looking at an Econoline van. This ford dealer was located directly across the street from the Lorain Ford plant that built the Econolines. There was still a delivery fee of $400 listed on the sticker. That for only a short trip across the street....
1. My wife can call me any time she wants, I would bet we talk 15 times a day. I would not have it any other way. I also get after my daughter if she does not call me at least 5 times a day. I don't take calls when I have customers and the conversations usually last 30 seconds.
2. The whole deposit/no deposit discussion, quit throwing a blanket over the whole thing. Like 90% of the conversations here some chuckle head will fire off about how us car guys live a miserable existence and are terrible people. I am sick of hearing it, especially when it is some drive up poster that I am not even familiar with.
3. Delivery Charges, they are averaged out so one dealer does not have an unfair advantage over another based on location.
4. BR, cool you tube flick
5. Ya'all and fixin to are what makes the South Great
6. It is real easy for all of you to tell us how we should and should not conduct business. Sign up for 90 days and see how your attitude changes. After about the 30th "be back" that didn't show you would have some amazing things to say about the average consumer
Well said Joel! I only answer my wife calls if I am not with a customer. I remember a few years ago I am at my desk working a deal with a client. My cell phone rings. I see that it is my wife and I ignore it. Then my direct line rings. I see that it is my wife and I ignore it. Then, our comptroller walks over to my desk with another salesman. She says - "Let Mark take over and call your wife!" We had a family emergency. Now, if something happens that is that important, she just calls someone else and they interrupt me.
"...In the life of a car, 250 miles is nothing..."
But the thought of someone beating the crap out of YOUR car for that 250 miles will put off a lot of buyers. I think I told the story once of asking a salesman if the car I was looking at was fast. He responded that it was indeed so fast that he had driven it himself and had it up to 100MPH in third gear. The thought of that guy driving my car 250 miles would give me nightmares.
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
ROSWELL, N.M. (AP) - Everyone's a winner after a direct-mail marketing company hired by a local car dealership mistakenly sent out 50,000 scratch-off tickets to residents - all of them declaring the ticket-holder the $1,000 grand prize winner.
Just one of the tickets was supposed to be the grand prize winner.
Jeff Kohn, Roswell Honda general manager said a typographical error by Atlanta-based Force Events Direct Marketing, which printed the advertisment, had given all 50,000 scratch-off tickets grand prizes.
"Unfortunately, they missed it in the proofreading," said Kohn, who was able to stop an estimated 20,000 direct mailers from being sent.
Kohn said the dealership is "making a full-faith effort" to investigate the mistake, which he said is "not how we portray ourselves or our community."
In a statement, Force Events apologized "for any inconvenience this may has caused car shoppers in the Roswell market" and asked that any questions and concerns be directed to the company.
Force Events representatives are expected to be in Roswell on Thursday to sort out the mess, Kohn said.
Meanwhile, the names, addresses and phone numbers of "winners" who arrive at the dealership were being taken down. Kohn said they will all be invited back to the dealership.
"At this point, I don't know what exactly the company's solution is going to be," Kohn said. "We are not sure how Force Events is going to handle this matter. That's why they are flying out to Roswell and that's why I'm taking down people's names."
I apologize for allowing an inner demon of mine to come out. It is a bit joyful ( i dont run around dancing with glee) when the grinder that was not a very nice person decides that Im playing " car salesman games" when I ask for a deposit. Its the only way I know to secure a vehicle from the other 10 salespeople whose goal it is to make a living for their own families. Yes I take some perverse satisfaction when someone responds to ( what I consider) a reasonable request with an unreasonable ( from my seat) position. Also there is a small housekeeping matter that I must take up with the poster of post # 14455. I am a BOY poster my screen name reflects the first three letters of each of my names CARlin HAG**** I apologize for any confusion.
Meanwhile, the names, addresses and phone numbers of "winners" who arrive at the dealership were being taken down. Kohn said they will all be invited back to the dealership.
Invited back for what? :confuse: The opportunity to buy a Honda for $1000 below MSRP on left over 2007's. :surprise:
Sounds to me like an unscrupulous dealer blaming this on their marketing company all under the guise of promoting business. :shades:
I wouldn't want to be the one trying to solve this mess. :sick:
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
Comments
Yeah...I gotta go home now, I ain't allowed to play with yuns guys no more.
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
Because there can be such a distrust among people, I shy away from saying certain things. Low pressure and I give them choices. Would you like to drive it overnight? Would you like to leave a deposit?
I've seen it happen before, but people just won't listen.
-Moo
I took the post at face value. The buyer didn't want to put a deposit down, saying, "If it's meant to be it's meant to be". There was nothing implying shopping for a price. Who knows for sure what the intent of the prospective buyer was. If it was to shop the price... well that's being a smart shopper isn't it. If the car is sold when she gets back, her loss. She knew this a possibility when declining the deposit offer.
Now, you have a situation where a customer grinds ya to the bone. Walks out with a written offer, without leaving a deposit, then shops and comes back wanting the vehicle... then sure, laugh you head off. I can understand that.
But, the example carhag gave seemed a bit vindictive and emotionally unhealthy for me. Ask the old guru himself, bobst, if you don't believe me.
It's kind of like, you shop for a dealer that will sell it for less, I'll shop for a customer who will pay more and be a little more serious. The look on the face is always priceless.
the system sales / dealerships / manufacturer's have designed (not the consumer) is that way. so, it actually motivates value-centric consumers to shop a price doesn't it?
i mean, it's not practical to know if the offer made at your dealership is "right priced" until that person is calibrated.
and lets face it, not everyone is pre-calibrated to Edmunds TMV. :shades:
geesh, when salespeople then make fun of a customer's research, perhaps legit, yeah it's clear the salesperson is not working for the customer, and their desire / offer to have a potential customer "take it home" or put a deposit on it is perhaps a guise to get them mentally invested in a deal that may or may not be a good one.
but, how is a consumer to know?
I put a non-refundable deposit down many a year ago on a hot priced used Toyota Camry(private sale). Thought my wife would love it... she hated it. I lost $50 on it, which would have bought a lot of chili. Lesson learned. The next time I had the wife go with me.
Not trying to have you stalked moo. but, weren't you the one that said you worked at the Nissan dealership in Nashville? Driving on I-65 South to Florida a couple weeks ago I passed a Nissan dealership that I thought was yours. Thinking about stopping in during next years Disney World trip... let my 2 wild youngens get a little exercise and stretch out a bit in that nice air conditioned Nissan showroom. :shades:
On a 36000K car that is priced 2K above TMV - what should I offer? I know I need to start low, but how low is low? I started at 32K and have evidence other dealers charging less for a similar car. Would appreciate your advice.
Also.. what should I ask for my trade? TMV? KBB? x% above these numbers?
THANKS!
Well, you can take comfort in the fact that they will burn in hell for that.
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
I realize some people just need time to think about a major purchase.
It's only the ones with an attitude that make me happy when the car sells to someone else.
We once had our home on the market. Very nice house, well kept and priced to sell.
A nasty couple came to look at it. They walked through and basically nitpicked everything. They didn't have one nice thing to say. But, the next day, an offer came through from them. It was a low offer with seval stipulations.
We countered back at full price.
Before they could respond, we accepted another offer from a happy, wonderful family that was just under what we were asking. I heard the other couple just threw a tantrum!
This would never be the case with the Zen of the Bobst Method. No emotion or "attitude" is involved.
I think you guys should read the book "The Patented Bobst Method" Edmunds publishing (2005).
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
And SOME people will make it a loooooong, drawn out, painful process!
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
Thunder and Blazes
That was awesome
I’ve read all your posts and wasn’t quite sure which one I wanted to respond to, so I chose this one. The flavor is the same as all of your other posts.
Note, the following does not apply if the customer is a total jerk but not wanting to leave a deposit doesn’t put a buyer into this category.
As a car sales person I thought your number one priority was to sell cars and not to see if you can take great satisfaction when a customer leaves without leaving a deposit only to have them come back and you have the joy of telling them the car has been sold, maybe by another sales person. If you sold the car good for you, if this was the motivation you needed, great. But don’t try to tell us you’re the seller most of the time. You know as well as I that it’s not just the $100 you’re being spiteful about, it’s the number of sales that you need to hit that bonus money at the end of the month. From what the guys in the biz have said here about that bonus money, it’s the main reason why they’re in the biz.
So, if you’re satisfied going home and telling the wife and kids that it’s hamburgers and weenies for the next month and jr. ... that baseball glove you wanted has to wait until next month, then go for it. Oh, I know, you have money set aside for a rainy day and this would never happen to you, but isn’t it better not to touch that “rainy day money” until you really have to, not because of spite?
Just to reiterate what a lot of the guys in the biz say here about buyers that grind, “life’s too short”, this can also be applied to a spiteful sales person.
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
Mackabee
Mack
My point was why do you need to make it so personal and vindictive? It's a business. Maximize your opportunities for selling to all customers. I would be just as critical of a consumer jerking around sales folks. Some of the stories consumers post about how they treat sales guys are pretty immature as well.
Something about cars that seems to bring out worst in people.
lrguy: it's got nothing to do with being passionate about what you do. I'm glad that you guys are. If the industry was indeed staffed with more professional sales people, it may improve things. Part of what I do involves managing a professional multinational sales force with people in virtually every continent. If one of my guys approached sales in such a personal and vindictive fashion, they would get a talking to.
Mackabee
Mackabee
Mackabee
The vehicle is another home run for Toyota.
Well, while I was sitting in the makeshift classroom listening to the facilitator talk about the vehicle my phone starts vibrating. I look at the caller ID and show it to my partner next to me. "It's the truck guy from yesterday."
I wait until it's time to go drive the Highlander on the course to listen to the voice mail he has left.
"Hi Mack, it's Greg. I've decided to go with the deal. Call me back. 7572354858" message time is around 10:30 am.
We go to the course and start driving the Highlander and I put it through its paces. After everyone gets to ride the vehicle we head back inside to the classroom for the wrap up.
We finish around noon and we get back in the Camry we drove up in and stop at; WHERE ELSE? Wendy's for some delicious Chili con Raton, I mean a Cesaers' Chicken salad for me, some chicken nuggets for Herb, and a #6 combo meal for Mike.
We get on the interstate back to the beach. I get on my phone and call my GM. He's at a luncheon so I leave a message. He calls me back in 30 minutes and says to go ahead and make the deal if the truck is still on the lot. I call Greg back and relay the info.
When I get back to the store I go get the truck and send it to prep to get it ready for delivery. I call Greg and he's at the store in 15 minutes. He brings his own money so the deal doesn't take long. He declines the mop and glo and rust and dust from one of the Mopglo girls and F$I brings him back to do the disclosure. He's done in 15 minutes and I send him on his merry way.
Now, my 3:00 pm appointment doesn't show so I call to find out if they are re-scheduling. No answer so I leave a message. I call an hour later and same thing. :mad:
From what they had told me last night the lease on their Subaru expires on the 29th of this month and they are turning it back in so they need a car.
I showed them three different lease payments on a Corolla, a Camry, and a RAV4. I noticed she really wants the RAV4, he wants the Camry, but they only want to pay the Corolla payment which is a low $248.00 per mo with only $1000.00 out of pocket. The Camry comes in at $310.00 per month with a grand down also. The RAV4 is over $400.00 per month with $1000.00 so it's out of the question. Toyota is offering special lease rates on the Corolla and Camry so the payments are very attractive to them. We schedule an appointment for today at 3pm but they don't show. :mad: I hope nothing serious happened to them.
Mackabee
Stop worrying about them. They'll probably show up first thing in the morning and put a deposit on all three of em while they think it over. They don't want to take the chance of any "spite sale" that would put any of them in someone else's driveway and a possible smile on some sales persons chops.
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
Totally down with the stalking, but I'm not at that dealership. I'm in Atlanta. Come stalk me there. Your skills are lacking in that area apparently.
-Moo
I agree with you. I think what I'm trying to convey is that salesguys need to let off steam every once in awhile. When you have a bad run of it and you get some customers who appear to love a vehicle, agree on numbers and think that you're lying to them when you tell them the car may be sold if you don't put a deposit....... Ya, there's a certain vindictive happiness that emerges when you see that the vehicle is sold. Even if you didn't sell it. A lot of times this forum is a way to vent for the guys. I think that's as simply put as I can put it.
Does it look wonderful from outside the dealership? Probably not. Does it happen? Yes, and those are our small pleasures for crappy customers. To be able to let them know that they weren't right.
Immature. Maybe. Cathartic. Yes.
Just to recap, it doesn't happen every day. We don't run around cackling maniacally over all the vehicles we weren't able to sell.
-Moo
Edit: I am cackling maniacally over all the vehicles I sold this month though. I'm like King Midas. My wife has been giving me strange looks as I walk around the house touching things and hoping for the best.
Sometimes you just have to ignore the static.
tidester, host
SUVs and Smart Shopper
What a mental image!!
Just kidding, best of luck to every one who puts up with people like me.
-Moo
Edit: I am cackling maniacally over all the vehicles I sold this month though. I'm like King Midas. My wife has been giving me strange looks as I walk around the house touching things and hoping for the best.
Anything you touch work better than most? I sense an infomercial coming. "Get that Midas touch"...
with my clients twice, after that, if they want my services, its up to them.
I have never been tempted to pimp my ride. I guess I just an old stick in the mud...
;b
How do you find out wholesale you ask? Try the Real-World Trade-in Values message board right here on Edmunds.com.
'11 GMC Sierra 1500; '98 Alfa 156 2.0TS; '08 Maser QP; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '11 Mini Cooper S
If you really HAVE to have that certain color, I certainly wouldn't worry about a dealer trade. I have done, literally hundreds of them and I have never had one problem.
Once in a great while, I'll get someone picky about miles and those people just need to pick a car we have in stock.
Done to a limited extent, there's some handling improvement (better turn-in -- the vehicle more quickly follows when the steering wheel is turned) for a lower-profile (40 or 50 aspect ratio) tire, relative to stock (~60 aspect ratio). A lower-profile tire means a larger wheel, to keep the diameter of the assembly constant -- speedo needs to read right & the wheel/tire needs to fit properly in the wheel well. This comes at the expense of: 1) rougher ride, 2) greater danger of tire and/or wheel damage when you hit a pothole & 3) greater unsprung weight unless the wheels are of very high quality (forged & thin section).
So, in the beginning, hot cars (usually expensive ones) came with an option for low-profile speed-rated tires on forged wheels (sports package, or some such). Didn't take long for the "if it don't go, chrome it" crowd to start fitting chromed cast wheels several inches larger than stock with rubber-band (lower than 35 aspect ratio, sometimes much lower) tires. Just goes to show that taking a concept to the limit is a bad plan.
Also see "high-rise kits" on trucks that make them totally unstable off-road, which was where it all began -- an inch or two of spring blocking definitely improves clearance crawling over rocks without making the vehicle too top-heavy. When you get to 8, 10, 18 inches, it's all for show.
No one ever went broke underestimating the taste of the American public. Quite the opposite. (credit to H.L. Mencken).
I remember once going to a Ford dealer and looking at an Econoline van. This ford dealer was located directly across the street from the Lorain Ford plant that built the Econolines. There was still a delivery fee of $400 listed on the sticker. That for only a short trip across the street....
2. The whole deposit/no deposit discussion, quit throwing a blanket over the whole thing. Like 90% of the conversations here some chuckle head will fire off about how us car guys live a miserable existence and are terrible people. I am sick of hearing it, especially when it is some drive up poster that I am not even familiar with.
3. Delivery Charges, they are averaged out so one dealer does not have an unfair advantage over another based on location.
4. BR, cool you tube flick
5. Ya'all and fixin to are what makes the South Great
6. It is real easy for all of you to tell us how we should and should not conduct business. Sign up for 90 days and see how your attitude changes. After about the 30th "be back" that didn't show you would have some amazing things to say about the average consumer
But the thought of someone beating the crap out of YOUR car for that 250 miles will put off a lot of buyers. I think I told the story once of asking a salesman if the car I was looking at was fast. He responded that it was indeed so fast that he had driven it himself and had it up to 100MPH in third gear. The thought of that guy driving my car 250 miles would give me nightmares.
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
I am sick of hearing it, especially when it is some drive up poster that I am not even familiar with.
YOU TALKIN ABOUT ME !!! :P
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
Just one of the tickets was supposed to be the grand prize winner.
Jeff Kohn, Roswell Honda general manager said a typographical error by Atlanta-based Force Events Direct Marketing, which printed the advertisment, had given all 50,000 scratch-off tickets grand prizes.
"Unfortunately, they missed it in the proofreading," said Kohn, who was able to stop an estimated 20,000 direct mailers from being sent.
Kohn said the dealership is "making a full-faith effort" to investigate the mistake, which he said is "not how we portray ourselves or our community."
In a statement, Force Events apologized "for any inconvenience this may has caused car shoppers in the Roswell market" and asked that any questions and concerns be directed to the company.
Force Events representatives are expected to be in Roswell on Thursday to sort out the mess, Kohn said.
Meanwhile, the names, addresses and phone numbers of "winners" who arrive at the dealership were being taken down. Kohn said they will all be invited back to the dealership.
"At this point, I don't know what exactly the company's solution is going to be," Kohn said. "We are not sure how Force Events is going to handle this matter. That's why they are flying out to Roswell and that's why I'm taking down people's names."
Also there is a small housekeeping matter that I must take up with the poster of post # 14455. I am a BOY poster my screen name reflects the first three letters of each of my names CARlin HAG**** I apologize for any confusion.
-Moo
Invited back for what? :confuse: The opportunity to buy a Honda for $1000 below MSRP on left over 2007's. :surprise:
Sounds to me like an unscrupulous dealer blaming this on their marketing company all under the guise of promoting business. :shades:
I wouldn't want to be the one trying to solve this mess. :sick:
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl