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Comments
Don't forget to rest. You need your strength now---and later.
Are you sure you weren't trying to buy a 'diamond' from the brother of the saleswoman that 'exbo' had? You know, post 19777. :confuse:
I'm just wondering if this is normal or legal.
That's the way some of them do it in the car biz. You've been here long enough to know that, right?
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
If it is a business that understand the only way to survive in todays automotive world is approach every customer with the mind set that you don't want to sell them just one car, you want to to sell them, there family, and there friends cars for life then you usually don't have that environment.
I have been here 14 years and have worked here the least amount of time of any one on the Management Staff except for one guy we just hired to be our UCM at our new store, and we have two F&I, two UCM, 1 NCM, 1 NTM and a GM. Out of 19 sales people we have 6 that have been here longer then me 7 that have been here 10 years and the standard 6 that are always revolving in or out.
Thats what you get when you don't have an "in your face" style of management. There is no way we could retain people by screaming at them every day. The owner chews on the MGR's regularly but we don't let it roll down hill.
I really hope we can maintain that when we open our new store and triple in inventory size.
We had a guy one time that we hired to run a special finance department back in late 90's. He lasted about 90 days till we found out he as stealing from the company and customers. His 90 days of employment cost us about $50K.
Some of his highlights were
1. Contract you on a 60 months when he only had 48 approved. You would sign the 60 month contract then he would forge your name on a 48 month after you leave.
2. Tell you that out of your $2000 down $1000 of it was a buy fee and would not show in the contract and you had to bring cash. He would pocket the cash
3. He would deliver cars that were not approved then hide the deals and get paid on them. The he would throw the whole deal in the trash.
He started all of this the last 30 days he worked here, made a ton of money off of us and stealing from customers. We new he was screwing us we just had no idea how much until after he was gone.
We spent 6 months tracking down cars that were on the road that the paper work was in the trash and writing people checks for the difference between what the 60 and 48 month pay out was.
Oh BTW he is in jail now for embezzlement. Not from us but a used car dealer he went to work for.
CPO Certified Pre Owned
UCM Used Car Manager
NTM New Truck Manager
NCM New car Manager
GSM General Sales Manager
SFM Special Finance Manager
PDI Pre Delivery Inspection
PPL Pre Paid Lease
Pounder 1 pound=$1000
Yeah that is a big deal at our stores. I forget what it is called. I haven't woken up yet. But I have seent the package that F&I has to sign in order to get that job and there is a big section about that. Yes it is illegal and when you think about it. It sounds weak and desperate. I can understand discounting product but rate is rate. :confuse:
Oh I think it just hit me 5 minutes later. I believe it is called "stacking". If anyone can correct me I would apprecxiate it.
Can you belive still in this day and age that, that stuff is still going on.
ACV = Actual Cash Value... What the dealer is really calling the car for
POI = Proof of income /also could be proof of insurance depends on when it is used
If you look up car salesman on "wikipedia" It will give you the whole list of terms and processes.
AFIP states that you must disclose the price of of each item separately and present the consumer with a price and payment with and with out the products. Thats why most place have gone to Menu selling. That allows you to run a fully disclosed office.
If a F&I guy can't sell his product with out a pad in his payments then he is an old school step seller and either needs to retrain or change jobs. There just isn't any place for it any more and it will get you in trouble.
Years ago when it was the excepted practice that is exactly how I sold. It was just the way you did it. Customer would ask for a payment and you would tell them $500 a month and that includes A Warranty, CL/AH, and GAP. If they said that was to much you would take off the GAP, if they still balked off comes the CL, next the A&H and the last thing to come off was the warranty. Then you would start the selling process of actually trying to sell the consumer the products.
On the off chance they yes to $500 then you just typed them up and away they went. It was no different then them saying yes to the first offer on the front of the deal. No disclosures, no nothing.
I really prefer the new way of doing it. Using the menu I sell more warranties, and GAP policies, because the consumer is being educated up front.
richard, richard, rich I thought we learned you better than that. :surprise: It really doesn’t take that long but if you are that slow of a learner, make sure you have them throw in a dinner or two the next time.
You’ll need to keep your strength up for marathon sessions like that. I can throw out medical advice too, you know.
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
"Depending on what rate we are able to get for you, your payments could range from XXX-XXX on 36 months XXX-XXX on 48 months, etc. what works best for you?" These payments do not have any products in them, they are just based off of different rates. This is one of the ways the OADA recommend quoting payments, without exact rates.
I think you might think we do this in the box, this is done BEFORE F&I.
Mackabee
I think Mack wants to "swap" his ride. :P
It’s nice to know there are fines for this type of behavior but how does the buyer go about proving that this happens? Even multiple accusations against the same store could be difficult to prove in court since disgruntled buyers can say anything they want; unless they’re concerned with perjury
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
Even some old timers operated like that.
I remember my Father dealt with the same salesman from the mid 50’s until the salesman retired in the late 70’s. He followed this salesman around from his first car purchase from him, a Plymouth, then to Oldsmobile, then to Chevy at a couple different stores. For a while there my Father was a salesman (used the family sedan for work) and bought a car almost every two years. He also recommended this salesman to several friends, neighbors and relatives. That salesman must have really liked him.
My father always said he liked the way Paul operated so he kept going back. Who knows, he might have even gotten some good deals.
If you’re wondering why I never dealt with this guy; I wanted a Pontiac Bonneville when I bought my first new car in 66’ and this guy was selling Chevy’s at the time and I just had to have that Bonneville.
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
As long as my boss didn't tape me posting on here all the time I would be GTG
2018 430i Gran Coupe
Don't know if you've been to both dealers, but if you've dealt with the dealer you want to do business with, and the dealer that has your car, the dealer that has the car you want may be reluctant to give it up.
I'm of the mind that any dealer can meet another deaeler's offer. If you think about it, dealer B has no reason to give the car up you want to buy. They'd rather move the unit, and take the profit themselves. It's easy for dealer A to give you a better price, because they don't have what you want.
As we all have seen, there is no deal until you drive off the dealer's lot with the car you bought from them. Anything can change up until your wheels go over the dealer's curb....that includes price.
I can understand that a video can protect the dealership when it benefits them but when it can hurt them, I think they would say, “darn it, our system was out for a few days a while back and that must have been one of those days, we’d really like to help the customer but we can’t. Maybe next time”.
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
And in the case of a "rare trim line", they will immediatly know what you are up to and will kill the trade.
We can play the game too!
jmonroe
But youre not paranoid or anything are you?
I figured you would be chiming in on that one. Don't listen to him richard, you did great. These "wham bam thanks you mams" people believe doing the deed should only take 15-30 minutes. Take your time and enjoy the... ride, while at the same time using the time investment principle to get a great deal.
Tom, Tom, Tommy... you are a greenpea to this discussion aren't you? Your story yesterday was the first actually sales story we've had in over 3 months. That's why everybody freaked out over having an actual sales story.
Most topics here are of football, wine, cigars and bee stings. But, it's still fun don't ya know. :shades:
Anyhow...had a customer in not too long ago looking for a new Audi A6. He came into our store here in Ft Myers, looking for a brand new left over 2007 A6. He also said he was told that the Naples Audi store had some 2007 A6s. When I asked him why he wanted an 07 he said because he wants a cheaper price.
I told him that we didn't have any 2007s left, but however we could sell him a 2008 for the same price as an 07. Halfway into my sentance, he walked out the door on me saying he was going to Naples.
Little did he know that Audi has given our dealership some incentive money to use freely on vehicles of our choice, and I could have actually sold him an 08 for the same if not less money than an 07. Man, I really don't like ignorant people!
Its sad and stressful. When I first started I always averaged 18+ per month, here I sit on 3. I mean dont get me wrong, I am making some gross(used cars saves the day), but still I would rather have a smaller gross average, and more units.
The town I live in used to be heavy in manufacturing. GM Delphi Chrysler all have or used to have plants here. Even the steel manufactures are feeling it. The county I live in is the number 1 repo and forclosure county in the state, and if I heard correctly the country.
I dont really know where I am going with this, but it just kinda makes me sick to my stomache to think about it. I love where I live, but I just dont know how you can make it with the economy so far out of wack.
No I’m not. You and 'joel' must have me confused with ‘jipster’.
Seriously, why would a dealer use a tape that would only prove they were wrong? I know if I were the dealer I wouldn’t shoot myself with my own gun. :surprise:
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
I hear ya buddy... You can vent here when you have too. You won't be the first.
We had a few service loaners that were old age that we recieved large sums of dealer cash on to help sell (in the range of 4000 each). We sold these vehicles without giving away the cash and we're applying the cash to other in-stock units. However Audi is changing the policy on that and next month we won't be able to do that again.
The GM fires the UCM, and says, "We will be fine. I can do the UCM job." Now the GM was an accountant, and never sold cars a day in his life. Needless to say, the next month, I lead the board for my seventh month in a row. Bad thing is, I did it with 8 units. So I quit.
I came to this story with my old UCM to try and make magic happen again, but so far its not going so well.
I love/hate this business.
For those intersted, the store I left sold 40ish cars my last month (they flooded the floor). 60 cars the next month. Then I think 40 last month, and.......on track for 30 cars this month.