Stories from the Sales Frontlines

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Comments

  • epineyepiney Member Posts: 462
    I agree too. The stories are good entertainment and if they help some buyers identify when they are being played, that's a bonus. I understand why some of the sales folks would be sensitive to being portrayed as cut from the same cloth, but you guys gotta give us more credit than that. We can figure it out.
  • deskmandeskman Member Posts: 485
    Why whine about it after the fact?

    Alot of Adults do.Then they make threats.When threats don't work they throw a tantrum .When tantrums don't work they go cry to their mommy.
  • lrguy44lrguy44 Member Posts: 2,197
    One fee - all fee - it ain't free
  • epineyepiney Member Posts: 462
    hmmm, seems he would have just refused to buy the jeep if it included the fee. Why whine about it after the fact?

    He was upset because his form was backwards in the printer and he got the $6543.21 fee :P
  • lrguy44lrguy44 Member Posts: 2,197
    Actually, it is not us in the biz who are whining the most. We see the humor
  • jipsterjipster Member Posts: 6,299
    He was upset because his form was backwards in the printer and he got the $6543.21 fee

    LOL. Well that's a different story... don't blame the guy one bit. :P
    2021 Honda Passport EX-L, 2020 Honda Accord EX-L, 2011 Hyundai Veracruz, 2010 Mercury Milan Premiere.
  • lrguy44lrguy44 Member Posts: 2,197
    Good thing the decimal point was right or he might have gotten the $65,432.10 fee
  • chikoochikoo Member Posts: 3,008
    Is that why Merc quality is bad?
  • chikoochikoo Member Posts: 3,008
    so it pays to keep your mouth shut :)
  • chikoochikoo Member Posts: 3,008
    not according to me. I spend upwards of $300 to commute to work.
    Now if my job reimbursed me for that, and reduced my salary by $300, what is better?
  • isellhondasisellhondas Member Posts: 20,342
    Oh, I know. When it snows here we all pitch in to make the place workable.

    I do my share and then some. I'm just glad we get as little as we do.

    According to the morning news, you guys are REALLY in for it.

    No fun...
  • isellhondasisellhondas Member Posts: 20,342
    What is a "droll remark"?

    And, when did I say our store sells the most Hondas in the world?

    Actually I hold back a lot of stories because I have customers who know me and they read these forums.

    And, moo...when you first burst on these forums your tone was much different than it is now. I wasn't the only one who thought you came on like a freight train.

    You have tempered and toned down your posts and that (to me) is a good thing.

    I once likened this place to the neighborhood tavern. A fun, friendly place with a lot of "regulars". Each person has their own personality and quirks. We argue about things but in the end we learn from each other and all get along.

    Once in awhile a new person will show up. Sometimes we just like them immediatly and they blend with the group. Other times they are boorish, too loud, too vulgar and just don't fit in. Sometimes they realize this and tone it down, realizing they are among good people. Other people just never seem to blend in and they usually move on to other places.

    Sometimes, the bartender throws them out! ;)

    How about I buy a round now?
  • epineyepiney Member Posts: 462
    How about I buy a round now?

    How bout I buy a you a drink? I don't want to be accused of being a mooch ;)
  • deskmandeskman Member Posts: 485
    Merc quality sucks because Merc spends too much on engineering compaired to cost of components.If you build a car of quality components the car will have less repairs.

    If the Auto companies stopped nickel and diming the suppliers we would have better cars.

    In Chryslers case merc killed chryslers engineering dept and nickle and dimed the suppliers!

    Everbody saves somewhere even toyota(styling dept) honda(unibody build quality)
  • otto8otto8 Member Posts: 116
    Well........Since there are no new sales stories not to mention the stories
    of "clubbing" a few ignorant shoppers or being subjected to pics of FUGLY
    toyotas!

    How about some inside info. of the latest tundra recall for bad driveshafts?
    Or is that another secret kept on the QT????????????

    How about them pics around the net on the new Challenger?
    image
  • deskmandeskman Member Posts: 485
    Deskman will have 2009 srt8 challenger for a demo.

    Let the hooning begin!!!!!!!!

    I may have to put cragar wheels on it with some L60s and air shocks out back , some glass packs hanging from the headers plus a Crane Cam sticker in the 1/4 glass window,surfer foot gas pedal,kraco 8 track with jensen 6x9s and to top it off fantasy murals on the trunk and hood with a crush velvet interior .

    to make the challenger complete a Gas,Grass or [non-permissible content removed] nobody rides for free bumber sticker.
  • madmanmoomadmanmoo Member Posts: 2,039
    What is a "droll remark"?

    Dry and colorless.

    And, when did I say our store sells the most Hondas in the world?

    I'm exaggerating for dramatic effect.

    And, moo...when you first burst on these forums your tone was much different than it is now. I wasn't the only one who thought you came on like a freight train.

    Understood, I agree that my tone was much different. Dealerships, customers and I have all changed. (For the better of my stress level.)

    I guess I directed a little bit of the snipes at you because you seem to carry the Flag of Holiness. Any time someone comes in with potentially negative stories about the car business, then you frown down upon them. I'm just asking for some levity with folks like this.

    Deskam is no troll in my opinion. He's just a guy having fun sharing some stories and some of us are laughing. I don't worry the slightest about you guys running him off since he's been in the business for so long, but I'm just asking for some smiles and good humor.

    Regardless, I'm drinking what you bought. Thanks!

    -moo
  • deskmandeskman Member Posts: 485
    Deskam is no troll in my opinion.

    D E S K M A N Moo

    My owners brother tried to get me blown out once.He now is working in parts as the driver.
  • deskmandeskman Member Posts: 485
    Holy salespeople make 50 to 75 k plus factory money .

    1 they shop at maceys or the mensware house

    2 they drive a 2 to 5 yr old sled and play public courses.

    3 they die in a trailer park or stucco box in florida/arizona.
  • deskmandeskman Member Posts: 485
    Good thing the decimal point was right or he might have gotten the $65,432.10 fee

    if it was that much i would have met him in the middle. :shades:
  • deskmandeskman Member Posts: 485
    Did anyone ever fall for that one?

    If you did what was the most that your mgr shorted you on the bill?

    I always make sure to send my housemouse and make him kick in 5 toward my lunch order. ;)
  • chikoochikoo Member Posts: 3,008
    Merc quality sucks because Merc spends too much on engineering compaired to cost of components.If you build a car of quality components the car will have less repairs.

    You got that RIGHT!

    I have been saying that of even GM / Ford.
    Most of Toyota's features are straight out of GM's bin. But they do much better in a Toyota because they build that to spec.
  • carhag2000carhag2000 Member Posts: 207
    I may have to put cragar wheels on it with some L60s and air shocks out back , some glass packs hanging from the headers plus a Crane Cam sticker in the 1/4 glass window,surfer foot gas pedal,kraco 8 track with jensen 6x9s and to top it off fantasy murals on the trunk and hood with a crush velvet interior .

    to make the challenger complete a Gas,Grass or [non-permissible content removed] nobody rides for free bumber sticker


    Did you follow me around in the old days? You know, back before mandatory urinalysis.
  • deskmandeskman Member Posts: 485
    Toyota is japans GM. The domino's have already started falling and it is only time before we see the real problems come out.
  • deskmandeskman Member Posts: 485
    I have never been tested ;)
  • sky23213sky23213 Member Posts: 300
    Thanks!
    Wow, this must be a brand new dealership, it's the first time I hear about it, it's not even in the Edmunds Dealer Quote link. I looked it up, I'm trying to picture the location. I know the area very well, used to live in Minnetonka and drove past it every day. Must be around the Audi/Porsche Dealership (I think the name was Carousel). And close to that Toyota dealership that always had something floating in the air - usually a Toyota blimp, sometimes even animals.
    I'll try to choose a slow time, because I'm gonna be a lookie-loo, so not to waste your time. We're planning to replace our 2001 Galant sometime in the summer, although Hyundai currently has a killer deal :cry:
    Thanks again!

    P.S. You know you're setting yourself up for a mini, dont ya :P :D;) :shades:
  • deskmandeskman Member Posts: 485
    Sell the galant on the outside

    to any ucm worth his salt it is a steaming turd that he wants to steal back of book.

    Nobody wanted a new galant and no one looks for one used.
  • chikoochikoo Member Posts: 3,008
    yup....the more bean counters they add, the faster the dominoes will fall
  • jipsterjipster Member Posts: 6,299
    Yo deakman. You probably see a lot of attractive ladies living in south Florida. We've talked of this here before, but what has been your experience in women customers(or men) who use their "sexual assets" in order to gain a better deal? On the other side, do you purposefully keep attractive sales ladies on your staff because it allows you to work from a larger playbook? Or, does it really matter?
    2021 Honda Passport EX-L, 2020 Honda Accord EX-L, 2011 Hyundai Veracruz, 2010 Mercury Milan Premiere.
  • deskmandeskman Member Posts: 485
    yup....the more bean counters they add, the faster the dominoes will fall

    The bean counters need to count the ceo and top floor exec beans.it seems we as sales/dealers should get a bigger slice than we do.

    All the factory does is design,assemble,set up a network of distribution and have a total laydown as a customer(the dealer he buys all the cars and parts they can make)

    The Dealer has to handle all the heat from the customer for the wagons from hell the factory call cars break down.then the factory is always on you for csi.

    in this day and age we can not sell the car the customer wants. A perfect car that never wears,never breaks and never needs service.

    Until the day of the perfect car i think we should protect our information on cost of product and value of preowned.

    Instead we could focus on csi and good old fashion horse trading type of sales.

    No Free Ride and No one Gets Clubbed

    When the perfect car comes out i will retire
  • isellhondasisellhondas Member Posts: 20,342
    Except, some of these "Holy " salespeople make more than that.

    Some, as managers get no factory money.

    Some like Macys and invest money in the market instead of clothes.

    Some of them drive nice cars that are paid for and some hate golf.

    And some of them have nice houses in nice areas that are paid for.
  • deskmandeskman Member Posts: 485
    1993 I was a closer and part time gsm .
    a Beautiful daddys girl comes in looking at
    GRAND CHEROKEE LIMITED V8 4X4 .we
    had a $8000 amv and she was trading a 90
    bmw 325 cabrio

    .I worked her and worked her and finally she
    wanted to demo on more time.I ask for the
    sales person to take her on the demo route
    and she told me she would prefer that i show her
    the jeep because she noticed a mark on it.

    we go on the demo and she is telling me that
    daddy has her on a budget and things are tough
    but she just has to have the jeep one way or
    another.

    I tell her i am all in and the #s we discussed
    would purchase the jeep. for the next few miles
    she was silent.then out of nowhere she said if
    i could do $550 a month she would make
    deskman smile.

    Deskman was still smiling when she came in for jeeps 2,3,4.
  • deskmandeskman Member Posts: 485
    Some of them drive nice cars that are paid for and some hate golf.

    And some of them have nice houses in nice areas that are paid for.

    Mommy and Daddys Money?

    Or a 2 y.o. camcord with 30 k on it and a 2500 sqft non water/golf course view?
  • deskmandeskman Member Posts: 485
    Unattractive men do well everywhere except subaru :blush:

    Attractive guys do well .i send them to subaru :surprise:

    Unattractive women i send to subaru :blush:

    Attractive Barbie/Kitten type women do well everywhere :blush:
  • epineyepiney Member Posts: 462
    On the other side, do you purposefully keep attractive sales ladies on your staff because it allows you to work from a larger playbook? Or, does it really matter?

    Jip,

    Have you been to F&I lately? :surprise:
  • deskmandeskman Member Posts: 485
    The place that smart dancers aspire to. :shades:
  • sky23213sky23213 Member Posts: 300
    to any ucm worth his salt it is a steaming turd that he wants to steal back of book.
    LOL , I know that very well, I'm probably not even gonna try to trade it - I said we need to replace it. I'll probably give it to the oldest kid of a friend who'll be of driving age next year. I hate to see the car go, but seems like it's gonna run forever, and we need/want a new one.
  • chikoochikoo Member Posts: 3,008
    You got that right.

    I could never understand (even though it is in my favor) why the invoice price of the car is made public information to the customer.

    I do not get to see that when I go shopping for

    1. a Big-screen Plasma TV
    2. A house
    3. Diamonds
    4. Gold
  • chikoochikoo Member Posts: 3,008
    ROFL....
  • mackabeemackabee Member Posts: 4,709
    Here's the press release. No one is hiding anythig. And here's a picture of another Fugly Toyota. :shades:
    link title

    image

    Any more requests? :P
  • chikoochikoo Member Posts: 3,008
    Judge to a Prostitute : When did you realize that you were raped?

    Prostitute : When the check bounced!

    realization comes later on.......not during :sick:
  • deskmandeskman Member Posts: 485
    Looks like a drugdealer truck.it won't sell in south florida. :P
  • cdnpinheadcdnpinhead Member Posts: 5,630
    "We see the humor."

    Much as I might see the humor when an airplane has an in-air emergency. It's my industry. I understand it & know something about what's happening. Some may sh** their pants, as I'm watching (& silently laughing at) the verklempt in the group while a minor issue unfolds.

    So, while you lot make fun (&/or take advantage) of us, some are watching (well, reading) & learning.

    I guess we'll all laugh all the way to wherever.

    In my industry, people may die when screw-ups occur. In yours. . .

    Is car sales a profession or a carny midway? I was swinging away from the carny model, but am always willing to be brought back to earth. Thanks, deskman.

    "Party on." Bring those stories.

    Knowledge is power.
    '08 Acura TSX, '17 Subaru Forester
  • deskmandeskman Member Posts: 485
    wont make it to the lot with all them fancy dodads.I guess yota needs the aftermarket help to make the truck look mean.

    The wide rear fenders wont help towing, they take up to much mirrror space.
  • isellhondasisellhondas Member Posts: 20,342
    Mommy and Daddy's money...I'm sure sometimes that is the case. I know I wouldn't know.

    Some of those guys actually LIKE Camcords and 2500 sq. foot paid off houses.

    Funny, those are usually the ones with nothing to prove to anyone and a 830 Beacon score and no debt.
  • deskmandeskman Member Posts: 485
    can be a carny midway situation?depends on what you are selling and where,
  • deskmandeskman Member Posts: 485
    I am right with you or maybe an 850 now that i only have 2 mortgages.

    Good night for now going to Holiday party with the Mrs.
  • madmanmoomadmanmoo Member Posts: 2,039
    I feel like I'm watching a train wreck happening. I can't help laughing out loud though. Some funny stuff unfolding here.

    -moo
  • isellhondasisellhondas Member Posts: 20,342
    Just sit back and enjoy.

    I'm buying the drinks, remember? :)
  • jipsterjipster Member Posts: 6,299
    she was silent.then out of nowhere she said if
    i could do $550 a month she would make
    deskman smile.


    LOL. I'm starting to like you deskman... but not in a "Subaru" way. So, ya pulling down $750k a year, look like Brad Pitt, have golf front property, and have a sex life Caligula would envy. You gotta have bad breath... yeller toenails... something?
    2021 Honda Passport EX-L, 2020 Honda Accord EX-L, 2011 Hyundai Veracruz, 2010 Mercury Milan Premiere.
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