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Comments
Course it didn't live up to the legendary GNX buy hey it came with a free supercharger.
Funny thing too. I asked the salesman later when I ran into him at a supermarket how long did he sell Buicks. He said that was his first and current car sales job of over 30 years.
Betcha he had a few more full pops. :surprise:
Are you trying to say...figures don't lie but liars figure? :confuse:
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
Nope. Whenever I see the car ads I always look at the fine print and read all the disclaimers. Usually a very low price on a car will include rebates, owner loyalty, military discount, etc, etc, so not all customers will qualify.
Mack
I'm wondering why you would go ahead and buy the Buick, at MSRP, when the salesman "kindof" pulled a fast one? The indication that both of you gave was that a discount was to be given. My only guess would be that the GS was fairly hot at the time... and that was his best price.
This particular customer was well informed, had a budget and knew what he wanted. First it was a stripped down XLE Corolla which I told him we would order one for him but I would doubt we would ever see it since Toyota rarely does special orders. So we settled on what was available, he gave me a price which I felt comfortable with and then he threw in a trade which we gave him a number he liked. So we were both happy. Today I came in to deliver the car since we had to Dx it in. But I had no problem. He gave me a nice tip before leaving which I didn't expect. He also asked me for a few cards to give to friends and relatives and his wife hugged me and told me she would come back in five years to get her a car. (Hopefully I will still be here for that one!)
I remember a few years back when I came back with the worksheet and had a small discount on it, the customer asked: "Why are you giving me a discount?" and I told him. "I give all my customers a discount. They will tell their friends and family and I get more customers."
Mackabee
Hey Mack, FWIW, I don't see what all a the hullabaloo is about how you choose to sell a car. From what I've seen of you your a big boy that knows how to feed the family. I'm sure if it didn't work your way you'd change. :confuse:
Now tell us about some buyers that rubbed you the wrong way and as a result you were forced to club the poor guy/gal. Keep in mind, you'll probably be questioned about this. But like I said you're a BIG BOY.
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
Yes.
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
Nissan---Down 4%. I like my grass cut to exactly 3 inches. :P
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
Well, I figured I would have to double what I make per hour farming to get anybody who is a citizen to do it.
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
What swayed me at that time was that he appeared to be an old timer at that store and I figured that should count for something if I needed assistance in the service department.
Course none of this worked out as GM let me out of the lease at 2.5 years on a promotion and since it was on a lease I was too lazy to take it into the dealer for a lot of minor issues like unaligned body parts, windows that retracted at the speed of light yet returned to the up position in a minute or two which GM is famous for.
GP
Well how about this one. I can't give too many specifics because there was a big battle. This happened to a co worker of mine. Customer buys a 6cyl Altima. Comes back in 3 days later begging us to take the car back. Telling us it is too much money. Knowing the car has 100 miles on it we tell them OK you can get into a versa for this amount of money. Customer is happy and says ok deal. We felt something wasn't right and when we went appraise the trade( which we should have done before showing numbers) the whole side of trade was smacked up. About $4500 in damage. Now we know that the car too powerfull for the person. I mean who goes from a 6cyl altima to a Versa???? :confuse: Than they tried to tell us that our original contract was void because the co-signer wasn't really the co signer. We must have the wrong liscense to the wrong person who looked like the person on the liscense... Anyway in the end they had to keep there car and was mad at us the dealer for their mishaps and accidents :sick:
GP
How'd you like the GS while you had it? I've never driven the GS, but have read from owners the supercharged 3800 was pretty smokin... and a lot of bang for the buck. I've got the 99 Regal LS, and it's pretty quick and powerful at 200hp. My LS has been a comfortable and reliable car, but as you noted, fit and finish (large gaps in body panels) were not very good.
We work every deal sticker verse allowance, discounts always come from trade allowance unless the customer specifically ask for it different (1 in a 100).
Negotiations hardly ever drag out more then 20-30 minutes and we usually have a customer closed by second pencil.
We offer 1st pencil at list against ACV then we shut up and listen. We don't expect the person to pay it but you never know till you ask, and also if you do that and listen the customer will tell you how they want to buy the car.
The 2nd pencil offer is based off what they told us so it usually is close.
The only all day love affair deals we have are people with bad credit that we have to work at getting done.
Another thing you guys do that would cause me to have a fricken ulcer is that you don't deliver cars the same day you sell them. I hear the SP and Customers here talk about buying a car last night and picking it up Saturday.
Here you take delivery the same day you buy it.
When you say OK the car goes directly to the gas station and then to clean up, that is all being done while you are filling out applications. then why you are waiting to come in my office the SP takes you out to your trade in to clean it out. So by the time you are done in F&I your car is full of gas, clean, with the stickers out and you drive it home.
Days between buying and delivery leave entirely to much time for buyers remorse to set in or for another dealer to call and beat your deal. Especially if you got a big gross deal hanging out there.
LOL.....wow... that takes a lot of nerve. Wreck a car then try to bring it back 3 days later for a full refund. How did they try to explain the body damage? "ohhh, that little ding.... it was already there." :sick:
If the Buick was anything like the Pontiac's supercharged 3800 (and I'm sure it must be almost identical), there is a world of a difference. You'd never believe it was the same car/engine compared to the regular 3800.
You ask, how do I know this? I had a 95' Bonneville SE that I bought in 95' and it was pretty peppy. Son #1 had his 91' Grand Prix blow an engine in 97'. Just so happens my cousin is itching to trade his 94' Bonneville SSEI with a supercharged 3800 and he sells it to my son at a good price. NO COMPARISON that supercharged 3800 would MOVE.
Now you know from someone you can trust.
jmonroe.
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
Both cars were FWD and the torque steer sucked. And though the GNX had the same motor. The acceleration could not be compared. Obviously a marketing ploy by GM that didn't last long as people realized putting a SC on a rock solid 3.8 doesn't make a GNX.
I drove the LS as well. Off the line the acceleration was about the same until the SC lag kicked in. One thing neat was the DIC would show the amount of boost put out by the SC. Sadly though my first and last Buick.
Well, you don't expect the customer to be responsible for his/her own decisions, do you?
I won't be surprised if we start seeing this same sort of thing going on with home mortgages!
But, seriously, do you ever have any customers claim they legally have 3 days, from the date they signed the contract, to change their mind on a car purchase?? I've heard there are several people out there who have this misconception.
We felt something wasn't right and when we went appraise the trade( which we should have done before showing numbers) the whole side of trade was smacked up. About $4500 in damage.
I think your sales manager should have given them a scare -- threatening severe legal action against their scam!! :mad:
Why is Toyota the only one getting a 8 to 9 month jump on everybody else?
Doesn't that make a leftover 2007 sound like really old stock?
Show me a 2010 Honda in the next few months and I'll let you know what a hot seller is.
2013 Mustang GT, 2001 GMC Yukon Denali
To me, since it was a glorified lawn mower I figured I'd give up something that meant little to me for a model year jump.
Then the dealer tells me no year is assigned until the unit sells. Turns out he was correct. If it sits for a year it just becomes the next model year when it sells.
Mine is a L 3410 which has a 3 to 5 year run before introducing the next number series.
I was thinking car dealers may want to adopt this idea before they get stuck with big floor plan numbers coming due while sitting on old stock.
Maybe it's just me, but no way would I buy a 2008 when a 2009 is available unless a $5k/yr (at least) reduction is offered.
2013 Mustang GT, 2001 GMC Yukon Denali
Mortgages do have that 3 day cooling off period, next time you refinance or buy a house you will wait 3 business days after signing before any funds are released.
But, seriously, do you ever have any customers claim they legally have 3 days, from the date they signed the contract, to change their mind on a car purchase??
Well you do as long as you haven't taken delivery of the car. Once they take delivery then the contract is satisfied and there really is nothing to cancel. Now if pressed a court may unwind the deal but if they do they will have the customer reimburse the dealership for that big depreciation hit.
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
Yes it happens, probably 5-10 times a year. I have the Tennessee Buyers Remorse Law saved in my favorites for when ever it comes up. It reads:
The Tennessee Dept. of Commerce and Insurance handles consumer complaints within the state. In general, all types of fraud and deceptive advertising are illegal, under the Tennessee consumer protection laws.
Under the Tennessee buyers remorse laws, the vast majority of contracts are valid from the instant that they are signed. There is no law that allows consumers to retract or cancel a contract for an auto, real estate or another major purchase, after the contract is signed. Many consumers are shocked to find that this is so.
Tennessee does offer the right to cancel a contract in a number of specialized industries. These include beauty pageants, time-shares, health clubs, credit repair companies and campground or vacation club memberships.
If a beauty pageant is cancelled, all the entrant’s fees must be refunded by the operator. The consumer has no right to a refund unless the pageant is cancelled.
Credit Repair Companies are required to register with the Tennessee Division of Consumer Affairs and to obtain a $100,000 bond. This bond is for the consumer’s protection against fraudulent business practices. A consumer who signs a contract with such a service has 5 business days to cancel the contract. Any health club membership may be cancelled before midnight on the 3rd business day after the contract is signed, under the Tennessee buyers remorse laws.
Campground memberships or vacation club contracts may be cancelled within 15 days, if the buyer did not inspect the site, or 10 days if the buyer did inspect the site. Please note that these are calendar days, not business days. Time-shares work with the same time frame – 10 days to cancel if the buyer inspected the property prior to signing, 15 days if they did not. More information on this provision is available from the Tennessee Real Estate Commission.
Unreal. People buy time share sight unseen? That's about as bad as buying a car off of ebay. Then again its been known to happen.
What does Car Buying 101 have anything to do with Sales Stories?
It is also a violation of the terms of agreement to post links to sites that actually compete with Edmunds.
Being Thursday I made an appointment yesterday to check out that Platinum Sequioa at our local monopoly owned Toyota dealership. BTW they also own all the Lexus dealerships here too so checking out that 570 is just a drive up the street.
Bryan, I would eat your lunch on a car deal. And I suspect that the reason you wrote this book was because you couldnt actually make a living by doing it yourself. Remember, those who can, do. Those who can't, write car buying books!
He remarked to me how they really discounted his new Buick Lucerne and really paid up for his clean 3 year old used car. He He...makes me believe he paid MSRP (are somewhere close) all those years!!!! Too bad JMonroe was not his neighbor to offer some friendly advice.
How many customers do you have like that?
In all honesty I am sure he knew he could have haggled a little more for a better price...however he has so much pride and loyalty to his salesperson he couldn't do it. I am sure this salesman was a true friend in his mind....but he was wise enough to not like lawyers!!!!!
Kevin
P.S. and no I am not the person in the story
How could a vehicle lose that much value after such a short time? :confuse:
Oh, BTW, the gal on the weather channel says cold air is being pulled south from the northeast into the mid-Atlantic region. She call this a cold air "wedge".
So if you feel a chill today that's because you're getting a weggie from us northern folks. :P
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
It's a Kia.
To make it even worse, Kia and Hyundai are now selling cars en masse to the rental car companies. These cars get dumped at the auction a year or so later.
Our Used Car Manager got tempted last summer and he bought a couple of Sedonas at the auction for WAY back of book. He figured someone looking for a bargain would jump on these.
He figured wrong. One sold two months later for a no profit deal and the other one went back through the auction where we lost money.
Even worse are those Amantis!
The Hyundai dealers here treat customers a bit better and their stuff is well worth a look, but you have to drive the value out of them because they just do not hold value well at all. For folks that trade cars often that pretty much puts them out of the running for a smart buyer - you could save a good bit over a new Camry, for example, but give it all back and maybe more when you try to sell/trade it. If the Hyundai and Kia long powertrain warranty transferred to the later owners, that might help resale value a bit - but it is limited to the first purchaser only.
Dennis
The Sequoia is really nice, I'd take that over a LandCruiser or the LX570. You'll see the Lexus has some of the same features as the Sequoia.
I've sold a few Tundras since the re-design. Most Tundra buyers are regular working folk who use their trucks for work and pleasure so it fits them right. The only downside is we had to offer big rebates to get them in the door. There's now way we are going to compete with Ford and Chevy when they have huge rebates also.
Mack
:shades:
Their reputation was horrible and well deserved.
I know there are some people who probably buy only because of that warranty and I can't understand why. If an engine or transmission is going to cause trouble this generally happens quickly in the car's life.
As used cars, the Korean makes just rot on the lot.
Servco Pacific
The founder of the company had a personal relationship with Mr. Toyoda back in the 60's when Toyota quality was about the same as Honda filling the junkyards with rustbuckets. He stuck with the Toyota line and was rewarded with distributorship rights for the Pacific region including our state and Guam and I think Saipan.
One thing good there is competition between the dealerships so that helps pricing a little. Their largest store moves 600 Toyotas a month. They used to have 11 dealerships but have consolidated to 4 mega stores. Where do all these Toyotas being sold go to on a island thats 640 sq miles?
http://rss.forbes.com/feed/story/Vehicles+Feature
There is one article that lists the worst resale values based on 4 years of ownership, and the Kia Sedona was on this list at 28%. The Dodge Durango was very close to that number.
In general, I suspect the SUVs with the best resale values are going to be the newer models -- generally car-based models (commonly called "cross-over" SUVs) -- particularly from the larger Japanese manufacturers. The new GM lambda platform should also hold up well with their full-sized offerings (Enclave, Outlook, and Acadia), as well as the mid-sized Ford Edge. Interesting that Hyundai has made some big strides within the SUV market. Too soon to tell, but the Veracruz and the new Santa Fe might have a good shot at holding respectable resale values.
How could a vehicle lose that much value after such a short time?
One thing to keep in mind is that the posted resale values in these articles are all based on the MSRP, not the actual purchase price. For most of these vehicles, you'll notice the manufacturer typically provides significant discounts and/or rebates to sell them while they are new. Although the Sedona isn't worth jack-squat after 5 years of ownership, the owner probably didn't realize that entire 80% loss out of his own wallet!
As an example, if I purchased a new Sludgemobile for $17K, but it had an MSRP of $22K, and two years later it is worth $11K -- then it would officially have a 2-year resale value of 50%, even though it actually lost only $6K out of the $17K I paid for it.
Today I ran into a problem with a customer calling me a liar because Edmunds TMV shows a higher rebate than what is being offered by Nissan. Yes if you do click on the incentives it breaks it down correctly but it doesn't on " what others are paying"
It states the rebate is $2250
When in fact it is close. There are two reabtes.
1) $1000 rebate with special financing of 3.9% for qualified buyers
2)$1250 rebate with no special financing
It combines both of these at $2250 :surprise: I was surprised that Edmunds did make a mistake also.
But you could let the nice people over in that department who set these things know about it so it could be corrected and we could all live happily ever after.
I was thinking of contacting Jipster so we could sue for punitive damages because my reputation is now tarnished. And a customer of yours and a prospect of mine is mad and yelling at me telling me I am a liar :sick:
Thank you for your help!
GP
PS
Please let me knwo when something has been done
Today I ran into a problem with a customer calling me a liar because Edmunds TMV shows a higher rebate than what is being offered by Nissan. Yes if you do click on the incentives it breaks it down correctly but it doesn't on " what others are paying"
It states the rebate is $2250
When in fact it is close. There are two reabtes.
1) $1000 rebate with special financing of 3.9% for qualified buyers
2)$1250 rebate with no special financing
It combines both of these at $2250 :surprise: I was surprised that Edmunds did make a mistake also.
But you could let the nice people over in that department who set these things know about it so it could be corrected and we could all live happily ever after.
I was thinking of contacting Jipster so we could sue for punitive damages because my reputation is now tarnished. And a customer of yours and a prospect of mine is mad and yelling at me telling me I am a liar :sick:
Thank you for your help!
GP
PS
Please let me knwo when something has been done
You better hurry up and edit that before isell sees it. :mad:
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
Isuzu will no longer sell automobiles in the US starting next year -- not that they're selling much of anything here now... :sick:
I fondly recall their TV advertising campaign from, what..., about 20 years ago? Their TV ads had a comedian hired to be their spokesman, who would tell some of the most blatant and comical lies imaginable. ("Hi, I'm Joe Isuzu....") I still think that was one of the best automobile advertising campaigns I ever saw!
:P Isell is the reason why I prefaced that statement with "Too soon to tell", and I also qualified my statement with "might".
In other words, I'm learnin' to be a politician!
Forward me this goobers name and address. Nobody messes with "Team Jipster" !! :mad:
Worse yet are the people who print out the KBB or some other price guide that tells them that their trade is worth 3000.00 more than I can possibly get for it. Of course, they always rate their cars in excellent condition.
I really don't blame these people for thinking the guides are correct and I'm trying to steal their trades!
I don't WANT your 155,000 mile Durango!
I'm sure those are ALL freeway miles and I believe you when you tell me you change the oil every 3000.00 miles!
I hope you can show me the body shop that will fix that big dent in the door for " only around 200.00"
If your air conditioning "only needs a charge", I'm sure that is what you think is the case. It couldn't possibly have a big problem.
And I'm sure that the check engline light that "just" came on is something minor like a loose wire!
I believe you when you say the 5.2 liter V-8 isn't "that bad" on gas!
And, yeah, the dog smell may be appealing to some people!
And, yes, I know what "the internet" has told you what is worth.
PLEASE.....Sell it yourself!
I noticed that but do you really think isell is going to read the fine print. :surprise:
In other words, I'm learnin' to be a politician!
Well, you might be but he ain't. He's just gonna whack at the big words.
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
That's true I suppose but I'm not holding my breath waiting for the resale values of Korean cars to markedly improve.
But I guess I could be wrong...?
Mack :shades: