Stories from the Sales Frontlines

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Comments

  • snakeweaselsnakeweasel Member Posts: 19,592
    Agree also a Pilot less likely to be "driven hard".

    Isn't a Pilot an SUV? Man I can hear those famous last words "Lets check the off road capabilities".

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • jipsterjipster Member Posts: 6,299
    Just think, do guys sitting around a bar brag about how nice it is to sit in their Lazy-Boy recliner sipping tea?

    Funny you should mention Lazy-Boy Furniture (actually it is La-Z-Boy... but that takes too long to type with all the hyphens don't it?). A few years back I'm in the market for a sofa with dual recliners on the end. I check around, go to Lazy- Girl furnitrue, but couldn't find any help as all the salesladies were in the powder room. Go to Lazy-Boy all the salesguys are sleeping on their recliners or watching football and drinking cheap beer. I wake one of them up and try to get a deal on a $1,100 sofa. I try all my car buying tricks... faking old football injuries, time investment strategy, "I've seen better looking couches on the front porch of trailer homes"... nothing works, they won't budge on the price. I ended up going back to a furniture store I had patronized before. The salesperson I had dealt with before is now the salesmanager. He gives me a nicer sofa for about $899.So, oldfarmer, the moral of this story is... if you put your mind to it, sofa buying can be exactly like new car buying. :shades:
    2021 Honda Passport EX-L, 2020 Honda Accord EX-L, 2011 Hyundai Veracruz, 2010 Mercury Milan Premiere.
  • jipsterjipster Member Posts: 6,299
    Isn't a Pilot an SUV? Man I can hear those famous last words "Lets check the off road capabilities".

    Yeah, I thought about that. I wouldn't think the salesperson would take the chance of taking it off road, increases the risk of some type of damage to a much higher degree.
    2021 Honda Passport EX-L, 2020 Honda Accord EX-L, 2011 Hyundai Veracruz, 2010 Mercury Milan Premiere.
  • oldfarmer50oldfarmer50 Member Posts: 24,250
    "...change "sipping tea" to "drinking beer" and the answer becomes yes..."

    True, but all the emotion would be with the beer, not the furniture. The only guy I've seen get more emotional about furniture than cars is jmonroe. And that's negative emotion because he DOESN'T want it.

    2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible

  • merlion0821merlion0821 Member Posts: 143
    Well, here's the story. I leased an '09 Acura TL on December 31st, and traded in an '08 Honda Accord. I signed all of the papers included the odometer verification on the trade, and everything was in order as far as VINs. The F&I guy even made a wisecrack about checking the trade-in's mileage since it was only a little over 4100 miles, and he said 99% of the time this is wrong.

    Anyway, jump forward a little over three weeks, and I get a check in the mail from American Honda Finance for an overpayment on my other car loan, an '07 Honda Accord. Then the following day I receive a letter congratulating me on paying off my '07 Accord in full. Now I'm completely mystified, but becoming suspicious.

    Then just after dinner last night I receive a call from Chase wanting to know why my payment on the '08 Accord is five days past due, and when do I plan on making the payment. Bingo! Now it all comes together. The morons have paid off the wrong car.

    How does this happen with different model years, VINs, and two different financers? Has anybody heard of this happening before?

    This should be real fun starightening out. By the way, the payoff on each car was within $200 of each other, so the check I received for the equity was in line with what I was expecting.
  • fezofezo Member Posts: 10,386
    So, jip, did you get the dealer holdback on your recliner?
    2015 Mazda 6 Grand Touring, 2014 Mazda 3 Sport Hatchback, 1999 Mazda Miata 2004 Toyota Camry LE, 1999.
  • driver100driver100 Member Posts: 32,594
    So, jip, did you get the dealer holdback on your recliner?

    How about extra financing insurance and mop n' glo? :confuse:

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • nyccarguynyccarguy Member Posts: 17,528
    I still prefer my old X3 to it, more nimble, more comfortable seats, more fun to drive, more feel of the road.

    I agree with you 100%. I wouldn't be caught dead driving one of those Lexus RXs. I love driving my wife's '07 X3 though.

    2001 Prelude Type SH, 2022 Highlander XLE AWD, 2025 Camry SE AWD

  • cdn_tchcdn_tch Member Posts: 194
    How about extra financing insurance and mop n' glo? :confuse:

    They've been doing the mop'n'glow for a while, calling it scotch guarding, only $250 on that $800 sofa! :shades:
  • sterlingdogsterlingdog Member Posts: 6,984
    Steve, look at post 38218. You responded to the wrong guy. Merlion has the payoff problem on his Honda. Have you been dipping into the cooking sherry? :P

    Richard
  • duke23duke23 Member Posts: 488
    snakeweasel wrote:
    " Weather here is clear, but it must be foggy where you are because I posted that same old joke several posts back. "
    I have a feeling it may be clear but damn cold.
    It's quite clear here as well but I did not search back . No need to get your panties in a ruffle. :D But credit to you for the joke, I do love that joke . It's old but gold.
  • sterlingdogsterlingdog Member Posts: 6,984
    What a royal mess. I'm sorry to hear that you have this problem. A while back I purchased a 2008 red Solara convertible. I cut the deal, signed the papers, and drove the showroom car home. Three days later I got a call from the dealer. They never included or considered my payoff in the deal. I had even asked them three times before I left the dealership if this was the final OTD deal. After discussions with my attorney and the dealer, I took the new car back and got my old car. Then I traded for a new red Chrysler convertible from a dealer who had a brain. It was this experience that brought me to this forum. I have learned so much from the guys on Edmunds that I now know how to buy a car and read all of the fine print My baby seal days are over forever. :D

    Best wishes on getting it all straightened out. I sympathize with you.

    Richard
  • sterlingdogsterlingdog Member Posts: 6,984
    "...if you put your mind to it, sofa buying can be exactly like new car buying."

    You're so right my friend. Four years ago we wanted a really nice leather sofa. We selected the manufacturer and the style that we wanted by looking at hundreds on line. I went to the world's largest furniture market---High Point and Hickory in my home state. I got a price from the first dealer and showed it to a second dealer to see if he could beat the price. I did this six times in High Point and four times in Hickory---all in one day. The highest price was $5,000. Dealer # 8 had the best price---$3,000. Was it worth spending an entire day to save $2,000? Hell Yes!!!

    The problem in America is that we don't barter enough. In some countries, they are insulted if you pay MSRP. Whether I purchase a suit, a piece of furniture, or a car, it is worth trying to get the best deal. You don't have to be a nasty grinder; you can ask in a nice way and show your reasons.

    BTW, did you get GAP on your new sofa? Accidents do happen. :P

    Richard
  • sterlingdogsterlingdog Member Posts: 6,984
    "Sadly, he is as dumb as a box of rocks."

    My dog would like to beg your most humble pardon. I tried to explain to him that your bark was worse than your bite. He said to tell you that he understood your condition because he has a good friend whose name is also Duke.

    Richard
  • jipsterjipster Member Posts: 6,299
    So, jip, did you get the dealer holdback on your recliner?

    No, but I believe I got free delivery, which was a $50 value. We've bought several sofas, washer/dryer, an oven, refrigerator, mattresses and a camcorder off this guy in previous years... and he has always given us good deals. So, I'm not going to be a jip and go for any "holdback" on him. :P

    edited: no mop n glow or gap. :shades:
    2021 Honda Passport EX-L, 2020 Honda Accord EX-L, 2011 Hyundai Veracruz, 2010 Mercury Milan Premiere.
  • isellhondasisellhondas Member Posts: 20,342
    " We don't barter enough"

    Oh, be careful what you wish for.

    In some countries they barter over EVERYTHING. A bag of potatos etc. How would you like that?
  • sterlingdogsterlingdog Member Posts: 6,984
    Well, now that I'm retired it wouldn't bother me because I would have the time. I can see how it would hinder those who work. Perhaps the government could pass a bartering law for all items over $10. You know how they like to have their input. :P

    Richard
  • golicgolic Member Posts: 714
    With all the discussion we have on here about price. Here is something that has crossed my mind. Let's suppose the "bottom" on car X is $35,000. You do two deals today.

    Buyer A buys vehicle for $36,000, Buyer B digs in and spends more time negotiating buys vehicle for $34,900. No trade-ins, they both finance.

    Does Buyer A get any different treatment or perk than Buyer B? Is the answer any different is buyer A bought for $35,200?

    I am just curious if there is any premium given between the two buyers or is the only difference between A and B experience is that both value time differently?
  • boomchekboomchek Member Posts: 5,516
    Good question.

    Personally, I won't give any preference to someone that paid more for a certain car.

    I will however limit on giving freebies (oil changes, car washes, etc) to a grinder who was rude to me and who insists on getting more free stuff.

    The reality is that it's rare to sell a few identical vehicles back to back, no trade, straight forward transaction where you can compare the actual amounts paid for a car.

    I typically don't know how much I made on a vehicle until I get my commission slip a few days later.

    2016 Audi A7 3.0T S Line, 2021 Subaru WRX

  • mikefm58mikefm58 Member Posts: 2,882
    That issue was rehashed a while ago in great great detail, LOL.
  • golicgolic Member Posts: 714
    ok...I will go back and search. If someone can provide a link or time frame I would appreciate that as well.
  • verdugoverdugo Member Posts: 2,288
    That issue was rehashed a while ago in great great detail, LOL.

    I don't know if it was on this forum or not. It was def. Edmunds, but I think it might have been 'Ask a Salesman'?

    After much, and I really mean much, back and forth, the concensus was that people who pay MSRP (or are repeat buyers) do get that little extra of good service. Everybody gets good service, but only few will get the super good service.
  • roadburnerroadburner Member Posts: 18,370
    This should be real fun starightening out.

    You have my sympathy. The last time we re-financed our home Washington Mutual bought the mortgage. The WaMu morons paid someone else's homeowner's insurance out of our escrow fund and they refused to refund it until they got reimbursed by the other homeowner's insurance. I had to threaten them with legal action to make them refund our account. I was never so happy to pay off a mortgage. What a bunch of brain-dead and incompetent fools. If WaMu goes belly-up I'm throwing a party. I hope the whole bunch ends up in the food stamp line for the rest of their pathetic miserable lives.
    But I'm not bitter.
    Really. ;)

    Mine: 1995 318ti Club Sport-2020 C43-1996 Speed Triple Challenge Cup Replica
    Wife's: 2021 Sahara 4xe
    Son's: 2018 330i xDrive

  • wlbrown9wlbrown9 Member Posts: 867
    After reply this below, I went to www.wamu.com... their name is changing to CHASE...is that any better?

    https://online.wamu.com/banking/offers/Campaign001/landing/chase?hmelnk=phpentdb- prop122208

    "If WaMu goes belly-up I'm throwing a party"

    After JP Morgan took over a lot of their assets, are they still running it as WaMu or did the name change?

    "Washington Mutual is the largest U.S. bank to fail. JPMorgan bought most of its assets for $1.9 billion in a government-arranged sale, adding more than 2,000 branches but taking on billions of dollars of risky mortgages."
  • traindrivertraindriver Member Posts: 328
    After JP Morgan took over a lot of their assets, are they still running it as WaMu or did the name change?

    For now, it is still Wa Mu. The website states that the name will be changing in the coming months. I just received a 1099-INT from them Friday and the return address is "JPMorgan Chase Bank, N.A. Formerly Washington Mutual."

    Party at roadburner's house. BYOB.
  • driver100driver100 Member Posts: 32,594
    We don't barter enough"
    Oh, be careful what you wish for.


    I hate bartering. In China you barter for everything, it's expected. I was bartering for a polished rock from one of our guides. I just wanted to buy it to be nice to him, he was so proud of these polished rocks he made. He wanted 10 wan and I wanted to pay 5 wan. Since 10 wan is $1.50 and 5 wan is 75 cents I realized after about 5 minutes we were argueing over 75 cents. I happily gave him 10 wan which was probably a big deal to him.

    I hope we don't get to a bartering econony here.

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • driver100driver100 Member Posts: 32,594
    This should be real fun starightening out.

    A scam going on in Canada right now is this. If you have the telephone company answering system...these guys keep trying different numbers until they get your code.
    Then they can use your phone to make long distance calls. They ran up a bill of $250,000 against a law firm. The phone company will not take responsibility and wants all the money paid up. There were many more people taken advantage of for 10s of thousands of dollars but the big one was the law firm. At least they have the staff to fight it. This law firm did our last real estate deal and they are just nice easy going almost retired guys who don't need this problem.

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • fezofezo Member Posts: 10,386
    Funny thing that. Our old mortgage got sold to WaMu who every so often would pay our property tax to someone other than who it was supposed to go to. We'd get a notice from the town and go through this drill.....

    We added on to the house and refinanced 5 years ago. Much better.
    2015 Mazda 6 Grand Touring, 2014 Mazda 3 Sport Hatchback, 1999 Mazda Miata 2004 Toyota Camry LE, 1999.
  • madmanmoomadmanmoo Member Posts: 2,039
    Golic,

    I think I've tracked it down for you. It may take you awhile as we did cover this in quite a lot of detail. I copy/pasted the first post that started everything. Read a bit and you'll see how it all plays out. Pretty fun discussion. =)

    http://townhall-talk.edmunds.com/direct/view/.f160fda/1859
  • chikoochikoo Member Posts: 3,008
    Barter or bargain?

    I think you have the two mixed up.
  • explorerx4explorerx4 Member Posts: 20,778
    it will be interesting to know, not that i ever will, how he feels once the newness wears off.
    here is an edmunds review:
    450h

    400h long term test:
    c & d
    2024 Ford F-150 STX, 2023 Ford Explorer ST, 91 Mustang GT vert
  • tidestertidester Member Posts: 10,059
    I hate bartering.

    You didn't barter. You dickered and unsuccessfully at that. :P

    tidester, host
    SUVs and Smart Shopper
  • driver100driver100 Member Posts: 32,594
    Barter or bargain?

    What's the difference? Save me from looking it up.
    Richard, do you want to jump in?

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • driver100driver100 Member Posts: 32,594
    RE Lexus R____: it will be interesting to know, not that i ever will, how he feels once the newness wears off.
    The reviews weren't too bad, though it isw heavy and the gas savings are not great. I think his 3 kids are very environmentally conscious so he went for the hybrid...he also thinks it will get better mileage.
    Personally, I think it is a great car to ride in and you can tell it is very technologically advanced, just from the electronics. It is also extremely comfortable and the interior looks great...fit and finsh are superb.
    Would I buy one? No, engine is way to complicated and is going to be costly one day. The hybrid idea is new and better technology will come about. I'd rather risk higher gas prices than hope to come out ahead financially.
    I have driven his old Suburban and it seems to have been made in the dark ages compared to this. But, I think he'll like it....it's on a 4 year lease and he'll have to buy it back because of the high mileage.

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • fezofezo Member Posts: 10,386
    Ok.. here we go. My dad once traded a dishwasher for a Mercedes (true story!). That is bartering. My brother traded a couple of hours of his time in his capacity as a lawyer for a laptop computer. Again bartering.

    Now, if the guy told my dad he wanted $500 for the Mercedes and dad said $300 and they settled on $400 THAT would be bargaining.

    BTW - the Mercedes wasn't worth $500 at the time. The dishwasher he traded for it was worth about $300, but because dad bargained he had gotten it for $250.....
    2015 Mazda 6 Grand Touring, 2014 Mazda 3 Sport Hatchback, 1999 Mazda Miata 2004 Toyota Camry LE, 1999.
  • chikoochikoo Member Posts: 3,008
    good example fezo.

    Bartering: exchanging goods/services for goods/services.

    Bargaining: dickering, haggling, clubbing a baby seal......
  • sterlingdogsterlingdog Member Posts: 6,984
    I'm afraid that I arrived too late to assist you. Chikoo and Fezo got it right. Chikoo definitely knows the difference.

    Richard
  • driver100driver100 Member Posts: 32,594
    Bargaining: dickering, haggling, clubbing a baby seal......

    Thanks guys. Bartering is ok, not my favorite sport.

    I hate bargaining, why not just put the best price on the tag and save everyone time and energy? But I will do it for cars and furniture because 99% of the time I will get it for less.

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • driver100driver100 Member Posts: 32,594
    You didn't barter. You dickered and unsuccessfully at that.

    True, but 75 cents won't buy me anything. This Chinese fellow rowed the boat like a slave, got out and pulled the boat upstream by rope (with 4 other guys), worked like a horse (you would never see anyone work like that here), so for him the 75 cents probably paid for his dinner and a beer. He probably went home and told his family how he out bargained/out dickered the American. I feel great about it and he is much happier that he fought to maintain his prices - it was a win/win negotiation! :)

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • oldfarmer50oldfarmer50 Member Posts: 24,250
    "...I hate bargaining, why not just put the best price on the tag and save everyone time and energy?..."

    I feel the same way but I think we are in the minority. If you put your true lowest price on a car most of the potential customers will think "that's just his asking price" and offer you less.

    Years ago I was selling my Chevy Celebrity which was worth about $1000. I priced it at $950 to move it faster. No matter how many people looked at it they all wanted to pay about 20% less. I was ready to sell it to the best offer of $750 when a guy stopped by and paid the $950 I was asking.

    I guess this is why dealers ask for such outrageous prices. It gives them room to bargain and you never know when the whale will beach himself.

    2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible

  • graphicguygraphicguy Member Posts: 14,130
    I thought about this last night. Last two weeks around my 'burg has been snowy. This, capped off with an additional 4 inches of new white stuff today.

    Wonder if I could take my Tahoe into a dealer, or put a 4 sale sign on it, and expect something more out of it?

    Maybe cruise the interstate and byways looking for the person who has their 911 sideways and ask if they'd like to make me a respectable offer? :P
    2024 Kia EV6 GT-Line AWD Long Range
  • driver100driver100 Member Posts: 32,594
    Wonder if I could take my Tahoe into a dealer, or put a 4 sale sign on it,

    There's a question for everyone. I was once told cars never sell by just putting a for sale sign on them. But, I tried it anyway in my younger stupider days and, I found they were right - cars don't sell from putting a sign on them. Has anyone found that cars DO sell with a For Sale Sign.

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • driver100driver100 Member Posts: 32,594
    Maybe cruise the interstate and byways looking for the person who has their 911 sideways and ask if they'd like to make me a respectable offer?

    New and novel way to sell a used car. You'll probably just end up helping to push a lot of people out of the ditch.

    How about an ad in the newspaper. Tired of getting stuck in the snow? Get a slightly used Tahoe, driven like a little old lady. Special for winter, which is only half over. Many months of not getting stuck left.

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • jmonroejmonroe Member Posts: 8,989
    How about an ad in the newspaper.

    That takes too long for a guy already stuck in the snow.

    I think 'graph' had the right idea...find that beauty you want (all socked in), and say, "even up OK"? :)

    jmonroe
    (from sunny/warm Southern Florida. Richard, you should see all the Grand Marquis down here !! :surprise: )

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • morin2morin2 Member Posts: 399
    Has anyone found that cars DO sell with a For Sale Sign.

    Have sold 4 this way on a rural highway (unofficial/illegal area where locals sell cars) and 3 of the 4 were at my full asking price and 1 for more. That one was a 63 BelAir (in 1991) in grade 2 condition, priced at $1000 (slightly below market value at the time). When I went out to meet a caller at the car, another guy stopped and they got into a little bidding war & I got 1200 for it. Sadly, cars left out there recently have been vandalized, so I guess that method of sales is out for that location.
  • armadilloalarmadilloal Member Posts: 10
    Years ago I was selling my Chevy Celebrity which was worth about $1000. I priced it at $950 to move it faster. No matter how many people looked at it they all wanted to pay about 20% less. I was ready to sell it to the best offer of $750 when a guy stopped by and paid the $950 I was asking.

    Of course, if you'd priced it at $1200, every last one of those people who looked at it would have been offering $950... :P
  • oldfarmer50oldfarmer50 Member Posts: 24,250
    "...if you'd priced it at $1200, every last one of those people...would have been offering $950..."

    Sad to say, you are probably right. My way of thinking is if a man wants $950 that's what's the price is. I'm learning that few folks think like me. :confuse:

    2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible

  • verdugoverdugo Member Posts: 2,288
    jmonroe
    (from sunny/warm Southern Florida.


    Don't tell me you're there for the Super Bowl? If that's the case, I'm very jealous.

    Go Steelers.

    Back on topic: He either drove to the airport or drove to FL in his Hyundai.
  • golicgolic Member Posts: 714
    So, I sent out an email to 3 dealers last night requesting the best price on the vehicle I was interested in. Provided make, trim, and even color - yes color. And yes, its Black.

    Explained I was coming off of lease and provided that I was going to lease again and provided parameters. I gave my full name, work address, work phone and work email and requested i preferred email but they are welcome to call as well.

    To be fair - 1 request quote came from Costco, and the other 2 I chose off of Honda's site. To be fair, I have no idea what info is given to the dealer so I expect to reiterate everything on the first email reply.

    The responses:

    Best: Received and autoresponder email with name of contact and they had my request. In which I replied - re-stating everything above. 20 minutes later salesman replies with MSRP, Invoice, and my price plus TTL.

    Average: Response next day by salesman who only gives me a lease payment. No details. I will respond asking for more details, namely the purchase price and reiterate all info.

    Worst: receive auto responder acknowledging email. Then voice mail today from salesman saying I need to come in first so we can value my current car so he can incorporate trade in strategies into our discussion for price of new car.

    Now mind you, I have a '06 Pilot. How can anyone think it would make sense for me to exercise the buyout on a 3 year old SUV? And even if there is, I can't imagine any appreciation would be offset by the 7.25% sales tax I would have to pay on the exercise.

    To be continued....
  • jmonroejmonroe Member Posts: 8,989
    Don't tell me you're there for the Super Bowl? If that's the case, I'm very jealous.

    Calm down, I'm down here visiting my brother who retired here a few years ago.

    He either drove to the airport or drove to FL in his Hyundai.

    You're half right...drove to the airport. I was afraid I'd kill that beauty driving it too far.

    Go Steelers.

    I'll be home in time for the Super Bowl parties.
    However I just found out Son #1 is flying down for the Super Bowl, so I guess he scored a ticket. :) Our plan all along was to just visit for a week and go home for the parties.

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

This discussion has been closed.