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Comments
Maybe the reason is that there was no salesman. Maybe the salesmans job was done by me doing a little bit of research.
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
I would never buy a "new" car that had been curbed, repaired or not. I also wouldn't buy one with over about 30 miles on it because I have seen first hand what can happen on test drives.
That's just me though. I don't take my ball and go home just because I can't dictate how someone else does their JOB. I would smile politely, drive the car around the block, and realize that you catch more flies with honey...
And if the car wasn't up to my standards, and they didn't have an alternative, I could leave BEFORE we went through negotiations. Think of all the time I could save!
T
Just go home dude. It's about 70 degrees here and gorgeous. There are about 2 people crawling the lot and I'm just dreaming of home without having won $2,500 dollars.
Tell your manager, you're going to go take some R and R!
Nope. Not in your examples at least. It is my JOB to drive you in the car you are going to be buying. Again, I fail to see how that's such a hardship on you. I can give 50 reasons why it makes sense to do it, and the only reason you have against it is that my job is already done before you walk in the door. Oh, and that it might save you ten minutes if the moon, stars, and sun align and you can't find anything wrong with the car (and people who won't take a test drive usually can/do lol... it's just in their personality).
Sorry, but we'll just have to agree to disagree.
T
I do believe that the term "you catch more flies with honey" should be more applied to the sellers than the buyers.
And if the car wasn't up to my standards, and they didn't have an alternative, I could leave BEFORE we went through negotiations. Think of all the time I could save!
How much time would that be? I don't know about you but my negotiations for cars are nice and short. Last time it only took 15-20 minutes.
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
Our GM/SM will qualify for matching dollar amounts on the spins if we meet our Land rover objectives. Right now we are short two LR3s so all three of us shaking the branches looking for two more LR3 sales before the end of the month so he can pick up the matching funds for my spin and all the other spins.
All in all he is looking at about 4,000 dollars of money if we can get two more sales.
Ahh, the sweet honey of a nothing deal and having someone tell me how to do my job...
"How much time would that be? I don't know about you but my negotiations for cars are nice and short. Last time it only took 15-20 minutes."
EXACTLY! Half as much time as the test drive would take...
Bravo!
T
If we can't shake two more LR3 sales lose before tomorrow afternoon he will punch the two loaners.
How many units does the average salesperson sell at your dealership each month?
Come on now it takes 10 minutes just to copy your license get the keys and bring the car around.
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
My reservoirs of patience are used when talking with these folks. :P
May I ask how many test drives should I take? Is it silly to say no thank you I have already test driven the car lets talk numbers? I would find it silly to take a test drive every time I inquire of the price of a car.
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
Ok five to ten minutes but rarely less. Most times I end up waiting up front wondering what they are doing and why it takes so long. Last time I bought a car the test drive (and I do test drive non of this driving around the block stuff) took longer than the negotiations.
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
Good luck for end of month guys, my month is done! I'll be back in November. (Oh how I dread November.)
Let's say I take my time and get you the car to drive in 10 minutes. Then we drive it/walk around it for another 10.
Are you trying to tell me that's THAT big of a deal???
Especially if it involves SAVING time in the end by discovering any problems/hangups the car might have before you offer to purchase it???
Suddenly I'm reminded of the latest episode of South Park with Satan and his Ferrari cake...
T
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
New and used combined I our record month was last month at 32 cars.
This month is shaping up to be about 22-24 new and used cars combined.
I have 10 out so far this month which is about average for me.
Hehe I remember doing that on Passports!
6 spins with a $250 minimum.
I managed FOUR $1000 spins... it was awesome
T
Yes it is when its the umpteenth time I have done it. Why is it so hard to accept the fact that when someone has already test driven the vehicle that they really don't have to test drive it again to see if they like it?
Its that big of a deal when I want to talk price and you want me to do something that in my eyes is totally worthless at that point and time because it already has been done.
Its kind of like when my wife tells me to let the dog out just after I let the dog in. Sure the dog can go out again, sure it would only be a few minutes, but it wouldn't do a lick of good at that time.
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
We do in a day what your store does in a month!
And, you guys are ticking me off talking about those spins. As a manager, I don't qualify.
At least I don't have to take those endless tests!
not everyone is like you - in fact, most people arent. so its just one of those things you'll have to expect that salespeople have to do. you can't trust your job in someone else's hands. maybe this salesperson will tell you something about the car that the other one didnt. maybe this salesperson's presentation will make you appreciate the car, and move it up on your list of options. of course, you know everything about the car anyways, so no one is gonna tell you anything new.
can we just get off this topic anyways? for petes sake, this is a stories from the sales frontline forum, not buying tips...continue this mess in there...
-thene
If it's the umpteenth time, why is it any bigger of a deal now then it was on the time once before the umpteenth???
Do you see how ridiculous you're being? It's 20 minutes MAX, and if you've already driven it as many times as you say you have, it should be relatively easy to spin it around the block and be satisfied.
The point isn't that the MODEL may be have changed, it's that the PARTICULAR one you're buying may not be what you were hoping for. And if you backpedal AFTER we go through negotiations, especially after being a brat about not needing a test drive... let's just say if we DO manage to put you in a different car, I'd get out the magnifying glass before you take it home lol
T
Managment never qualified for spins for Land Rover either untill recently. Now they are doing matching spins if you meet the objective.
One of our sales guides is closing up a LR3 right now so our GM/SM is just one LR3 away.
He is just going to punch another LR3 for a service loaner if we can't get another sale tomorrow.
It's customers like snake that give us stories to begin with :P
Good to have some background so we don't seem like we're doing it without provocation. Don't you think?
T
'11 GMC Sierra 1500; '98 Alfa 156 2.0TS; '08 Maser QP; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '11 Mini Cooper S
I don't see it as being ridiculous to say, no thank you I know how the car drives and handles I wish to buy it. Before I waste anyones time doing the same stuff over and over I want to know that a deal can be done.
I really don't see your objection when all the other times I bought a car it wasn't an issue then.
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
With most of the body panels on rovers made out of aluminium you are going to hurt the car more then your hand.
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
Just kidding snake
We may lose your business, but that's ok. We'd also lose the headache...
T
Just don't tell me after everything is done that you want to drive it while I'm scrambling to get the paperwork done and get you into the Business Office.
You can test drive it on your way home! If something is wrong with it, it'sll get fixed under warranty!
Apparently the salesman told him that since the truck was leased, it was never titled, and it qualifies for the new car rate of 4.9% instead of 12.9% used car rate. In order to get that excellent rate, the dealer will discount the mileage (at 15 cents per mile) off the price of the new truck, and it’s his. The truck had 20K miles on it. Can you imagine how much the salesman made off this idiot?
Heck, 6 year old Toyota's will as long as they're certified and you use Toyota financial
But ya, if you don't make BANK off of a used Trailblazer, you should be flipping burgers not selling cars...
We practically own them for half of book when we get em lol...
What a "good deal" people are getting on them new huh?
T
No off lease car qualifies for anything!
My feeling precisely. Of the three cars in my driveway purchased new, I drove none of them prior to delivery. For the same reason, I can't say I inspected them all that closely either.
No, Isell, that’s what the salesman told them. I tried to explain to her that the truck was titled to the leasing company, but she’d have none of that. I just dropped it. Some people are happier living in denial.
-"sir/madam...these Blazers aren't worth anything in the market, now (probably some truth in that, though)"
-"SUVs are dead in the water with these gas prices (of course, with the exception of those SUVs you're trying to sell from your brand)."
But, again....if the customer accepts that, then it's their fault.
And why, oh why, are you giving "snake" grief for not wanting an extended test drive before he strikes a deal? He walks in. Knows as much about the car as he wants to know. Wants to get right down to the "nitty gritty". Seems to me, snake is offering you a quick and easy deal. What's not to like? I'd say if you're going to try to force him into a test drive before he strikes a deal will irritate him. Then he walks....goes to another dealership. How does that help the salesperson if that happens?
True sales story. We are next to a Ford store and 10 min for the Norfolk F150 plant ( soon to close ). A Ford worker came to trade-in his Eddie Bauer Explorer on a Tundra after being in it for 10 months. His window sticker said $36000 ( his price was just above $30000 ) but the trade in value was $18000. 10 months!!
After being in the business awhile, he sure won't!