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2002 Buick Rendezvous Class Action?



  • elizwelizw Posts: 2
    I have a 2002 Rendezvous. My car has 60,000 miles on it and it started a clicking noise a couple of weeks ago. I told my husband that it sounded like my lifters. I did some research on it and it landed me here. Called my Buick dealer and since it was out of warranty the couldn't offer me anything but they the first thing they said was that it could be, was the intake manifold gasket (surprise, surprise). I did more research and found this web site On March 20, 2008, the California Superior Court granted preliminary approval to the class action settlement reached with General Motors in the GM/Dex-Cool class action lawsuit. This settlement affects people who purchased or leased a "covered vehicle" anywhere in the United States other than Missouri. A separate settlement has been reached for those who purchased or leased their vehicle in Missouri, which will offer the same benefits but will be separately approved by a Missouri court.

    The lawsuits were filed on behalf of owners of General Motors vehicles, which were factory-filled with "Dex-Cool" coolant. In summary, the lawsuits alleged that Dex-Cool degraded certain vehicles’ intake manifold gaskets and other engine sealability components, and that in certain other vehicles, Dex-Cool formed a rusty sludge, clogging the vehicles’ cooling systems and causing vehicles to overheat.

    Terms of the Settlement:

    You may be eligible to receive between $50 and $800 in cash reimbursement under the settlement if you have paid for a covered repair by May 30, 2008, and if you submit a claim by October 27, 2008. If you paid for multiple covered repairs, you may be eligible to receive multiple cash reimbursements provided you submit a separate claim for each repair.

    Please go to this web site to get all the information. I hope this helps everyone. It certainly helped my day!!!!!!!!!!!!!!!!!!!!!!!! Please let everyone know about this. It may be a good idea to do more research on it to make sure it's legit.
  • elizwelizw Posts: 2
    Go to to review the settlement requirements. There is also a number to call to ask questions. It seems to be legitimate. They said that repairs don't have to be done by a dealer. You only have until May 30, 2008 to get the repairs done!!!!!!!!!!!!!!!!! Good -luck.
  • shelby349shelby349 Posts: 13
    Gasket leaks?Try a OTC sealant.I did that 80k ago,and I'm still ok,using a universal coolant.A/C condensor?Steel core Napa,$250-75.Window regulator?Ebay..the switch might be burnt out after forcing regulator due to slider damage,also.Tire leaks?The "chrome"rims have peeled their coating on the inner edges and rust-pitted,leaking air.Replace rims.I changed headlight bulbs,serviced it for recalls.At 190,000 km on my '02,I can't say it's been a total lemon,great in snow and slush(AWD).I'm going to have my diff. fluid changed out today,good advice.Keep all fluids fresh!!!
  • h2oaquadogh2oaquadog Posts: 11
    I just received a phone call from the Executive offices at Buick. I sent them a nasty letter letting them know that I had to walk away from my 02 Ren with ONLY 37,000 miles on it because I could no longer afford to replace wheel bearings and intake manifold gaskets. Somehow they thought apologizing would make things better. However, she did state that people need to call the customer service number and complain about all the things wrong with this car. I know we have all called at least once, if not twice to complain and yet they still don't get it. But, please everyone start calling AGAIN! Call and let them know about your gaskets, your wheel bearings, your fuel tanks. Keep calling till they figure out this car is a LEMON! The woman I talked to just could not believe there were this many of us that had the same problem and they had never heard of it. By far the most obsurd thing I have ever heard! The number is 1-866-608-8080. I was fortunate enough to be able to trade mine in (at a hUGE loss), but the dealership turned right around and sold it to some poor soul....
  • I purchased a 2002 Buick Rendezvous from Pinebelt Chevy Dealership - about 2 1/2 yrs ago. First off- I fault myself for rushing into the purchase of this vehicle - I had never heard of the Model & also that I purchased it at a Chevy dealership were both mistakes. But I was excited as this was my first vehicle purchase on my own. Within the first month of ownership it had to put in the shop because it wouldnt start. Then within the 1st year it had to be put in the shop two more times due to trouble starting. It left me stranded at Newark Airport with my mother at 11 pm at nite - we had to sit for over an hour before it would turn back on!! Also I have had to have the A/C Condenser replaced as well as the drivers side window switch as well as both front wheel bearings!! I am putting it BACK in the shop tonight because the A/C Blower only works on the #4 setting doesnt blow on 1-3 or the 5th setting either! Also it has started giving me trouble on start up AGAIN!!!!! I am PETRIFIED of this car - although it drives beautifully (which is the reason I bought directly after the test drive) is very comfortable and roomy - I have had a myraid of problems and it seems that these will continue throughout my ownership. Which is what REALLY makes me nervous!!! My loan on this vehicle doesnt mature until 2012!!!! OMG!! I thank my lucky stars that I let the finance manager talk me into the extended warranty - even though I didnt want one. Because on my last vehicle (Saturn) I NEVER needed it!! My extended warranty is due to run out in 15k miles and I am shaking in my boots wondering what this will cost me to hang on to this car. I looked into tradeing in the car 1 yr after owning it and I owe more than what it is worth and would have to take a HUGE hit to get rid of it. Although it may be worth it. I will also look into buying another extended warranty before this one expires. DO NOT EVER BUY A BUICK RENDEZVOUS!!!! HORRIBLE HORRIBLE VEHICLE!!! :lemon:
  • h2oaquadogh2oaquadog Posts: 11
    As bad as it will hurt the wallet, I really would get rid of it. Unless you can get the extended warranty. There was seriously something wrong with the 02 model. I know by "the law" this doesn't qualify as a lemon, but I bet most drivers would say it is. I wish I had come to this website before I got mine!
  • I know it would be worth the HUUUUGE hit - but I just dont think I could honestly afford it - But I am going to do some research - I may have to seriously downgrade myself to an older vehicle so that when I tack on the 7k from the Buick it will cost me about the same - I owe about another 13 k on the Buick and I know they wouldnt give me close to that on it. My Buick is in the shop now as we speak getting the A/C blower fixed and investigating the 'hard start' problem AGAIN!! I just had the A/C condesor replaced last summer! I feel that this car will continue to have more and more and MORE problems as time continues. Oh yeah and Ive recently noticed rust starting n the hood near the windshield on the interior of the rear hatch - the hub cabs have started peeling AND I just had to have my front brakes and rotors done - the mechanic told me that the Rotors were decaying on the vehicle - they were RUSTING right off!! Now Im not a mechanic BUT that doesnt sound normal cost me close to $400 for the brakes and rotors. I am scared out of my mind thinking about this car. NEVER BUY THIS SUV!!! :lemon:
  • wandakaycwandakayc Posts: 5
    I also have a 2002 Rendezvous and had the same thing happen with the problem of the engine stopping and then not being able to get it restarted. After being towed into the dealership four times, they finally found that it was the spark plug wires. Might try that.
  • ginnmillginnmill Posts: 1
    I purchased my 2002 Rendezvous in 04, I've had nothing but problems since! I've had to replace the rotors twice,the wheel bearings 3 times, the body control module and now my a/c doesn't work. The repair shop says it's the condenser and it'll cost $700.00 to fix. I'm sick of this car! I contacted the BBB and they are investigating my claim. Buick customer service called me to discuss my claim and informed me that because of the age and # of miles on my car there was nothing they could do. I have 68,000 miles on my car, what a joke! No wonder GM sales are down. I hope they never recover from this recession, I hope they go out of business completely. They deserve to be punished for all the suffering and expense they've caused. I will never support GM again, they are a bunch of crooks. Like many others, I wish I'd found this site before I bought that piece of crap but hindsight is 20/20. I would definitely support a class action suit against this auto maker - they're all a bunch of thieves, from the executives to the dealers! Because of Buick, I will never purchase another american-made automobile. They have no loyalty to their consumers!
  • vani2004vani2004 Posts: 9
    Ginmill sorry to hear your problem.....but watch out for that head gasket......its another major problem for Buick rendezvous. I replaced in 2006 & GM didn't take care of it and within less then two years my head gasket again went bad.....I called Buick again and they still can't help it although it went bad within two years....they told me parts have only 12 months or 12000 mile warranty on it when replaced. I don't have $1500 to fix my head gasket.....
    My condenser went bad too and GM don't want to take blame that its their condenser is i had to buy Condenser off ebay and went to local mechanic...i still end up paying almost 500 bucks. Dealer mechanic told i won't repair car if you don't buy parts from us........
  • h2oaquadogh2oaquadog Posts: 11
    It is just mind blowing to me that Buick seems to think that their cars are only good for about 80,000 miles. I don't care how "old" a car is, with mileage as low as this, they should be standing up for their product. Mine 02 CXL only made it for 38,000 miles before I had it towed to the dealership and told them it was theirs, I couldn't afford to fix it anymore. There is a class action against GM/Buick but it is for gasket leaks that you had to have repaired by I believe May 30th. There defintely should be one for the wheel bearings on this, even though they did one of their so called recalls on them. I'm curios to hear what you hear back from the BBB because this car should not be on the road.
  • i have a question about the blower motor resistor, why did you replace this piece.
    was it because the 1-5 channels were not working? my issue is 1-3 channels does not work, 4 & 5 the air does work.

    any answer will help!
  • My ABS takes over randomly and occassionally the light will come on. I have had it in to the dealer 8 times now (it's actually currently there) and they have replaced both front wheel hubs and harnesses. Last time it was in they said it was a wire further up the frame rubbing. Now they can't replicate the problem and have no clue what to do. HELP!! :mad:
  • i replaced it for that very reason. the resistor reduces the current to the blower motor. pi bought it on rock . it was way cheaper that gm and you can compare the photo`s to the one you have. it is located under the glove box and takes a 9/32 socket to remove it. i had trouble get the 9/32 screws on the resistor out so i had to take the blower motor out as well.
    good luck
    p.s i have also done the window regulators and wheel bearings as well, so if you run into these problems i will be more than happy to tell you how i was able to fix them.
    thanks for the question , makes me feel good that i can help someone who owns one of these gems.
  • samjaysamjay Posts: 4
    We have had numerous problems with our 2002 Buick Rendezvous! We just had an AC condenser replaced last week and now our head gasket is leaking and in need of repair. The intake manifold has also been replace, wheel bearings, and who knows what is to come! We have 3 more years to pay on this piece of [non-permissible content removed]. I am planning on writing to BBB and to GM to see if they will help us recoup some of these repairs. There is no reason a car with 70K miles on it should have these HUGE problems! GM must be aware of these issues.
  • samjaysamjay Posts: 4
    I'm with you on that! Our 2002 has cost us 1000s in repairs!!! And I am sure there are more to come! We only have 70000 on it and we just replaced the AC condenser and head gaskets in a matter of a month! I'm beside myself and planning to write and call!
  • Samjay, you can call and complain BBB but will of no use. Only good will do is that BBB will keep track of how many complain they are getting for 2002 buick for same problem. I had the same problem that you had. First, AC condenser and then head gasket. I replaced both. I replaced Head gasket in aug. 2006 and spend over $1600 to replace them. Within less then 2 years i just found out that my head gasket went bad again. So i have to replace head gasket again in 2008. I complained BBB and you know what GM offered me to resolve the problem????? They are just using BBB as a selling point. Instead of helping me repair my car, they offered me $500 to buy new GM vehicle..can you believe that?...It was insulting....why would i buy another GM vehicle after terrible nightmare expereince with one of their Vehicle. I don't have money to fix a car and they want me to buy another car. In complain i repeatedly mentioned i don't have $$$$ to replace again head gasket and i need help. What kind of idot work at GM who offers $500 to me to buy another vehicle who don't have money to fix car. Let say if another car cost 25000 and they offered me $500 against buying another vehicle. I don't have money to fix head gasket on my 2002 buick. so i have to come up with $24500. I have to get loan to buy that another GM Vehicle. (who will give me loan when i dn't have $1000 to fix my car). Loan monthly payment will probably somewhere around $500 or may be more. Did GM think about any of that stuff....NO wonder if GM employee comes up with such idea to resolve problem, then no wonder GM is performing so poorly and just ruining all the reputation. I wonder all the big guns at GM are just bunch of Idiots. Wrong people at wrong place.
  • heidi13heidi13 Posts: 1
    My 2002 Buick Renezvous has a christmas tree dash board that the dealer says is not under warranty. The internal harness in the transmission has to be replaced I have no reverse. Both my ABS and anti-lock brake lights are on as well. HELP?
  • samjaysamjay Posts: 4
    You can contact BBB or send a letter directly to GM. I haven't sent a letter yet, but am planning on pursuing my issues further. This is out of control.
  • Well I am telling you after the mess we have been in with this and 2800 in a month with gaskets, hoses ,serpentine belt and pully, vacum hose, taking out that nice dexcoolant that may have caused this mess battery cables that about caught on fire and more guess what the ingine is blown 3 days after we picked it up it started knocking and we still owe on this ,. I am sending GM and reporting it as a lemon under the lemon laws this should be recalled it has been a headache from day on get rid of yours fast that was my next step but to late
  • samjaysamjay Posts: 4
    we're so frustrated!! 3000 in repairs in two weeks!!!!!!!!!!!!!!!! who has that $$$$$$$$$$$$$$$$$$$$$$$$$$$$ every month.
  • I don't think that any states lemon laws will still cover this car. I believe it had to have been defective in the first years it was on the road. Unfortunately for all of us who own/owned this vehicle it didn't really crap the bed till the lemon laws were expired. You can write a letter to GM, be sure to send it to the office of the CEO, and your dealership has an amount of " good faith" $ and they may be willing to help you out. I was able to get my wheel bearings fixed for free 2 times before they were recalled.
    The fact remains that the ONLY way to stop paying for repairs on this vehicle is to ditch it. EVEN if that means you pay for it without owning it. Seriously, it would be cheaper to make the payments than to pay for the repairs. I had to get rid of mine at 37,000 miles...a 2002! That thing should have run forever. I was lucky enough that my GM dealership was part of a Subaru dealership also, so that is what I drive now, and have never been happier. Good luck to you, I know how frustrating and sad this is. :lemon:
  • I'm also with you. I was just told this morning that my head gasket was blown and am going to need 2000.00 dollars just to fix it. Then I need to figure out what caused it to blow!!! I've also had the wheel bearings replaced! I have 1 more year to pay on my piece of [non-permissible content removed]!!!
  • Oh and I forgot to add that the traction and abs systems need repairing!!
  • juliaomjuliaom Posts: 29
    If there is a class action suit, I am in. This car is a nightmare, I have same prob with my 2002 RDV CXL, now with 114,000. Bought used in 2004 with 29,000 miles from a Buick dealer. This car has cost me more money than all my prior 4 cars, Izuzu Rodeo, Volvo turbo, Mercedes Sedan, and used Mercedes, all over a 34 year period.
    First year the AC compressor went, out of town dealer charged $2000.
    Then rotors, many other problems, then in Aug 2008, the engine head gaskets had been leaking, car overheated, dealer repaired engine for $3000, also same time the right driver window repaired motor for $550., then another window repair for $500.
    The service manager at Glenn Buick talked to the Buick rep, and they said Tough, its not under warrenty. The dealer knows all the repairs he made on this car for me.
    Now the AWD disable light on for two months, dealer charged $95 to tell me I need a new hub and sensors to repair problem, and it will be almost $600.
    This car has cost me so much I cannot afford another car.
    I bought it to be a good American citizen and buy an American car, turned out after I bought it, found out it was made in Mexico. I did not know there was anyone left in Mexico to work.
  • juliaomjuliaom Posts: 29
    Sign me up, this 2002 RDV CXL has cost me a fortune. August the dealer repaired head gaskets badly leaking, overheating, for over $2000. Two broken window motors, over $500 each, NOW, the AWD disable light is on, and the dealer charged $95 to tell me I need new hub and sensors to repair this for another $600.
    Why has this car not been recalled.
    I bought American car to be good American, never again. Toyota here I come.
  • ray80ray80 Posts: 1,643
    Before they change the hub, I would ask them to check the integrity of the wireing to it. Many times it is a connection problem and not the sensor itself thats bad.
  • juliaomjuliaom Posts: 29
    Thank you so much for the reply, I will do that about checking the wiring. I am all about getting a second opinion. Just trying to find a reputible car repair place to take it to.
    I could have bought a Santa Fe, but NO, I was a Realtor at the time and thought I needed a large posh car with leather seats. What a mistake.
  • I have a 2002 Buick Rendezvous,And I to Have had nothing but trouble with it..Mine started with the air condition going out then the gas tank,the battery, constant fuses going out. And now my car is knocking.I dont know what to do ..Im a single mom with two kids and I dont know what to do..I will join you, on going after GM and reporting it as a lemon!!! please email
  • I want to join the class action.could you email me and tell me what I need to do...I have had the same problems as everyone else.And Im tired, angry and out of money..I cant afford to put any more money into this car and "TIME"!
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