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This should answer all of the questions.
I just paid to have the front brake rotors turned at AutoPark Honda, at 30,000 miles and the pads still had 65% life on them. They were warped...just like everyone else here. And yes, the front brakes still grind, sometimes sounding like metal on metal....it's made me paranoid! ....I have never owned a vehicle that required brake work of any kind before 50-60k miles....never!
Let me add that the transmission will make a huge clunk and sound likes it's going to fall out from the van on occasion....that's kind of scary!
The nasty, cheap Bridgestone tires that came with it have been replaced with Toyo Versado LX's....what a difference a decent tire makes.
Also had the weird, ticking noise coming from the right-front wheel. Funny, you get a service tech to drive it and they can't hear it, even though you can hear it plain as day from the passenger seat as well.
Now, I get to take it in for some rattling noise coming from under the left-front side.
Who knows what that might be?
And the worst thing is.... they lie to you, telling you that it's an "isolated issue" and they have not seem it on other cars.
I can tell you this, I'll not buy another Honda Odyssey!
I'll report back tomorrow and let you know what my dealer says. Dollars to donuts they'll do nothing. :mad:
[email protected] We had a terrible accident with our 2007 when it was only 5 months old. We didn't even experience the soft/spongy brakes before the accident, they just went out altogether!
I had not owned a car with ABS before and so I chalked it up to driving a car with ABS for the first time and thought that may be cars with ABS just drive this way. (with heavy persuasion from the Honda service dept that this is how the brakes on Odyssey are suppose to work and it is pretty "Normal") Well after a few thousand miles I still was not happy and so I went back again and told them about the same thing and this time they did the whole ABS/TCS change and may have also bleed the brakes etc.
This made things a little better for a while and I could feel the difference between before and after the work. However, gradually after 6 months or so the situation is back where it was again and now I feel that the brakes are again too soft. The car has a total of 11000 miles on it and the first fix was done around 6000 miles.
This is my primary car that my wife uses for ferrying the kids and so it has been tough for me to get it to the shop, add my procrastination and general inclination to not deal with these service departments and you get the picture how this can stretch for so long.
But anyway, today I dropped the car off finally for the same reason and they are telling me all is fine with the car, "there is nothing wrong with the brakes, they work fine" according to their service person in charge. He told me that two of his techs test drove the car and found nothing wrong with it. When I insisted that all is not well, he said he can have their dept's foreman drive the car tomorrow to see if he finds anything unusual. I am suspecting he won't.
When I dropped off the car I asked the Service rep lady if there were any braking issues with odyssey's or any TSB's out for it. She said "there have been no issues with Odyssey's period. And there have been no TSB"s for Odyssey's relating to the brakes or any other issues." Yeah, she was very knowledgeable allright.
What should I do next if that is their response and they continue to decline to acknowledge the issue?
What do you guys suggest is the best way to get some concrete action from them on this issue.
What should be my next steps.
Oh man I hope I don't have to go that far on this one. I just want them to fix the damn thing so we can all go on with our lives instead of dragging this forever or having to escalate it to the next level.
That would really suck.....
I will see what they tell me tomorrow and then I may have to do what you have said, get another opinion from a different dealer.
I had this done on my 07 ody which had 12k miles back in Feb 09. So far the brakes have been good.
I talked to the service rep first, who btw has an attitude like you would not believe. He left me a voicemail earlier in the day to give me the status of my car, here's the voicemail message in totality "Your car is ready". Yep, and i wish i could replicate the tone of his voice from that message.
But anyway, so as I go to pickup the car I first get to see him, I asked him and he repeated the same story, nothing wrong with the brakes...blah blah blah and a lot of other BS that I wish I could record and post on You tube. I asked that I should be able to test drive another Odyssey from the same Model year or even 2009 in order for me to get a good idea on how the brakes feel in those cars. To that he responded that each car's brakes will feel different and that is not a good test, and besides he did not have any cars available for me to test drive. Fine.
Then I asked him about whether he had heard about any Service bulletins about 08 Odyssey's relating to the brake issue or otherwise. He responded again in a super confident voice that "there have been no issues with 08 Odyssey's brakes and if there were, he would be very much aware of it." After that sentence I proceeded to pull out the TSB linked to the ABS/TCS soft brake issue as well as the NHTSA investigation doc, I wish i could have taken a picture of his face at that point.
He then jumped up and went to fetch the Shop Foreman who had also test driven my car as now the issue was beyond his IQ level. I talked to the Foreman and he said he test drove the car and he acknowledged that the brakes feel soft but proceeded to tell me that that is normal and is not a cause for concern as the car's braking performance is still adequate even with that and his decision is to not authorize any action as Honda will not cover the cost of replacing the ABS/TCS module again as it has been done once.
He told me that there is nothing more he can do and now I should contact Honda directly and if they tell him to go ahead and take some action on this, only then can he do anything about the brakes.
I promised him that this is slated to be escalated and is not going to go away. I got it in writing from them that he test drove the car and did not find any issue with the brakes.
I am now contemplating my next steps. I do plan to talk to their service director tomorrow to see if he is any saner than some of the people who work for him.
Btw, this is a dealership in Northern Virginia.
Did they do that exactly according to the TSB, in the first replacement? If not, then they should do the 2nd time according to the TSB guideline when customer complains.
It is something in the system keep leaking air to the brake fluid, thus causing the soft brake. It needs to stop the leaking source and bleed the whole brake system manually. If the source wasn't stopped, then the brake will get soft again just a matter of time.
I am really disappointed in this Honda product. Their gold grown is quite tarnished in my eyes. We've been given the same run-around at the dealership - problem is usually temporarily fixed, but always comes back within a few thousand miles. We don't live in a very hilly area with many steep inclines, but even traveling around the Hollywood hills to visit family is a nerve-wracking experience.
The funny thing is that we traded in a Ford minivan with horrible braking problems (soft brakes/non-existent brakes/grinding) that could never be fixed. We thought that with the purchase of a Honda that our problems were over. How can it be that our Honda isn't any safer than that crappy Ford???
I don't think we have a chance at the Lemon Law, but I'll be pulling some of the rabbits I've read here out of my hat for our visit with the dealership in a few days.
I would love to hear from more of you who have had more of the grinding downhill braking problems and what successes you've had in getting the problem fixed (if any!).
I was told...and I quote "That is not abnormal for the Odyssey. It's a big car and weighs alot. So once it's been driven for a while and the brakes are warm they will make that sound."
Now I know I am a woman, but that just sounds ludicrous to me. I don't know what else to do. I am at my wits end...
The current owner has told me that he's heard grining in the brakes when he really gets on them but that he doens't think its anything to be alarmed about. Is that the ABS or should I be concerned?
Also, these spongy pedal comments have me a little concerned to say the least....on the other hand I've always owned Hondas (81 Accord, 85 Accord, 89 Accord, 95 Prelude, 2002 Accord) and have never had a single problem.
Should I not buy an Odyssey because of the grinding/soft brakes or is this something, that once addressed, will be gone forever.....?????? Third child on the way and in the midst of a serious buying decision. Any feedback would be GREATLY appreciated.
Do yourself a favor and go find a Toyota. I bought the Honda based on price compared to the Sienna equipped the same. Boy do I regret that decision.
Our brakes went out and the car was brand new with only 5,000 miles on it and we had a horrific accident. Be cautious, as the brakes can kill you.
Now get this. Honda Canada does not read service bulletins issued by Honda USA. In fact when I called back the service manager at the dealership they told me he does not bother to read the internet because because "cannot trust" the internet.
I do not know what to do next. Canada does not have a Lemon Law.
What you should know:
1) If you have squishy brakes on your 07/08 odyssey, know that these are not your garden variety squishy brakes. This is because typically squishy brakes do not get progressively worse, but according to Honda a startup routine introduces small amounts of air into the brake lines which will cause the situation to get progressively worse.
2) The gentleman NHTSA doing the probe seemed eagar to get more reports, as they exist, of MY 07 / 08 squishy brakes. If you're brakes feel squishy speak up, and do so now so your data can influence the recall decision! It only takes a couple min. Link here to make a report:
3) Know how to use the safety emergency brake if the brakes fail! Read through a few of the public reports from NHTSA website and you'll see a few bad accidents alleged on this problem (and a lot of accidents narrowly avoided).
Link to Oct. 19 upgrade notice:
http://nhthqnwws111.odi.nhtsa.dot.gov/acms/docservlet/Artemis/Public/Pursuits/20- - 09/EA/INOA-EA09014-37221.pdf
My questions - Does Honda really instruct their dealers NOT to perform service bulletins when cars exhibit the listed symptom? Has anyone ever heard of spongy brakes caused by what the dealer said was the cause?
BTW here is the corrected link to the NHTSA upgrade notice. It appears that the link above has a couple extra dashes.
I can understand the dealer technician means, plus they don't like what the owners tell them to do as they think they are the one knows better than you.
Anyway after they said it is "fixed" and you still feel the spongy brakes you can bring back to them and demand the step one didn't work, and do step two. Make sure the service advisor put down same wording of problem as the first repair.
I know it is time consuming and the longer you have spongy brake the more chance you have accident.
The ex 07 Ody I felt the brake soft, most of time, is the first 15 mins after started driving. Problem is when you need the brake most and the soft brake come at same time. It is safety issue.
Water pump used to be replaced at time of T-belt change.
I CAN NOT BELIEVE that any car can have such a spongy pedal as NORMAL???
fine to him. Shouldn't there be a diagnostic test for this and not a feel test? I drive this van everyday and they don't feel normal to me. This is the vehicle that my family travels in daily and I am concerned for our safety. I am able to stop, but feel that it is taking longer to stop and it feels as if they are "cycling" and then grabbing before stopping.
Does anyone have any suggestions on how to get a positive resolution? I feel that being a female makes it easier for them to brush me off.
If it does not feel right, then often it is indeed not right and now Toyota and Honda have gone too far to avoid doing the right thing.
I say great job Ford in fixing your own house...now bring out desirable cars in all segments and you are good to go.
This recall should have happened a long time ago. Shame you you Honda :mad: