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Toyota Sienna Extended Warranty & Service Offers

Just bought an 07 XLE w/pkg4, was offered the Platinum extra care 7yr/75K extended warranty for $1665 at purchase, then saw it online from Toyota in 2 places for about $800 and about $300 less at and ehicleProtectionPlan

These plans look identical-- any perspective on why I would want to pay more for the same plan?

Also- the prepaid service plan called Auto Care was offered at sale for $1375 (not sure which plan), is also available online for 4yr/55K at $1355 from repaidMaintenance

Are these plans worth it? Should I buy the online versions which look equivalent but cost less? Thanks!


  • allezallez Posts: 21
    If you get a Toyota Platinum plan online or from another Toyota dealer it should be the same as getting it from the dealer you bought your car from. I got a Toyota Platinum 7yr/100k mile plan for $880 for my XLE. I have the official Toyota paperwork for it.
  • I just purchased a 2008 AWD Limited with lots of goodies, and have been comparing extended warranty prices between the dealer and those available on or Scott Moss or Doug Bonczek.

    Obviously, the dealer's prices are waaaaaaaaaay too high (he came all the way down to $1550! ( ;) ), but he did show me his official Toyota price book with different "tiers" of coverage within the platinum/gold/(whatever) breakdown. When I get quotes from, I do not see any different "tier" levels. Has anyone else experienced this?

    I would like to purchase sometime in the next week - the dealer suggested that any price increases have typically occurred around October 1st each year. However, I want to ensure that I have the proper level/tier selected. So far the best deal for me looks like the 7 year/100,000 mile/0$ deductible platinum plan at $880.

    Any other thoughts?

    Thanks for any inputs!

  • ateixeiraateixeira Posts: 72,587
    That seems CHEAP. Imagine what it costs to fix things like the power sliding doors.

    Maybe the on-line places only sell the best warranty?
  • Is it true that you can buy extended warranty anytime before the original warranty expires?

    Also, are these warranties are transferable?

  • I read an article several days ago about this on MSN, and they said that Extended warranty is like life insurance, the sooner you buy it the better your saving will be beause they base price on the age of the vehicle. The Extended warranty will not kick in until your regular warranty expires however. They also said that extended insurance should be transferrable.
    Just my two cents......
  • ateixeiraateixeira Posts: 72,587
    I believe until the Bumper to Bumper portion expires, so 3 years or 36k miles.

    I was going to skip it but for $880 that is very tempting. Mine is an LE with a bit less equipment, do you think the price would be even lower? Did they ask you the model?
  • This does not make sense for Automobiles.... As it will kick in after the original one expires... and they would not be doing any physical.... only thing is that buying sooner, they'll earn interest on it.
  • When I get quotes from, I do not see any different "tier" levels. Has anyone else experienced this?

    When you go to and follow the links to the third page (using "price quote" and "show coverage options" buttons), then you'll see a drop down menu (with the options of platinum, gold, and powertrain) just above the available terms of 3 years/50K miles, etc.
  • I would like to purchase sometime in the next week - the dealer suggested that any price increases have typically occurred around October 1st each year.

    Again, when you go here and reach their "instant quote" page, they say that the quote is valid for 30 days. Thus, if you get a quote today and the prices go up on Oct. 1, you still pay the lower price if you purchase after Oct. 1 but within 30 days of today (save the quote id as described on that page).
  • Also, are these warranties are transferable?

    According to this document, it is transferable one time only from private to private party.
  • When I get quotes from, I do not see any different "tier" levels. Has anyone else experienced this?

    When you go to and follow the links to the third page (using "price quote" and "show coverage options" buttons), then you'll see a drop down menu (with the options of platinum, gold, and powertrain) just above the available terms of 3 years/50K miles, etc.

    Yep, that's exactly what I did. However, my dealer's price book had additional lines with different prices and they were categorized specifically using the word "tier" (tier 1, tier 2, tier 3, tier 4, and tier 5). I made the assumption that the tiers actually were subdivisions within or equivalent to the platinum, gold, and powertrain categories, but wanted to make sure I wasn't being stupid. Comparing the dealer's list of excluded and covered items with those listed on, I think I am in good shape getting the platinum 7 year / 100,000 mile / $0 deductible coverage, but wanted to do my homework before plunking down $880.

    Thanks for your input(s)! :)

  • ateixeiraateixeira Posts: 72,587
    Yeah, mine was $800 for a 7/100 also.

    I have 2 cars, so I also checked a 7/75 warranty, and that came up to just $585.

    I have to think about that. That might actually last me the full 7 years, and to have the power doors covered for 4 extra years may be worth it.

    I think I'll decide when I'm close to 36k miles, though.
  • I just checked the owners manual....

    Basic warranty is 3/36K

    Power train 5/60K
  • ateixeiraateixeira Posts: 72,587
    Yeah, so with a 7/75 you are basically buying:

    4/39k extra B2B protection, and...

    2/15k extra on the powertrain.
  • Ah, I see. I should have read your original post more carefully ;) . When they offered the extended warranty when I bought the car, they only had platinum, gold, and powertrain levels/"tiers" available.
  • Well, late yesterday afternoon I received an "official" answer from someone in the business - here is a quote from his email:

    "The tiers only designate which vehicle you are purchasing the warranty for. A less-than-honest finance manager can use the tiers to confuse the customer, as the gentleman you mentioned might have been trying to do.

    Your instinct is correct, you have chosen the optimum coverage for time, mileage, and full coverage.

    A Sienna is a Tier 3. The Sienna Club price on a 7 year, 100k mile, Tier 3, Platinum $0 deductible warranty is $880."

    That clears up my confusion - thanks to all for your help!

  • Just as a final note, I just got off the phone with Doug Bonczek - a great guy to do business with! Very personable and good at answering all my questions. I ordered the 7 year / 100,000 mile / $0 deductible extended warranty for $880.

    It would be nice if everything stayed trouble-free and I never had to use the warranty, but with all of the gadgets on my Sienna the odds are that something will demand attention in the next 7 years.

  • How to contact Doug Bonczek?
  • I went to a Toyota service dept. and asked the service advisor if they honor extended warranties available on the web. His response:

    "We prefer not to. There are only 2 companies who provide such warranties. However, if you have the paperwork, we will contact the company for work authorization, and start work only when authorization arrives. After we are done, we will not release the vehicle until we get paid. This has been frustrating to some folks who have had to wait 4 or 5 days for the payment to arrive".

    Question: Was this guy bs'ing me? Have any of you actually used the extended warranty for some repair work? Are you happy with their services? Thanks for the inputs, - M.S.
  • cptpltcptplt Posts: 1,075
    have had non manufacturer ext warranty on 2 vehicles and never heard such rubbish in my life. though it is best to go with a manufacturers ext warranty in case those companies go belly up. there is some hassle getting approval sometimes and I suspect they just don't want to deal with it. take it to an independent shop. if its not a toyota warranty you don't need the dealer.
  • ateixeiraateixeira Posts: 72,587
    You may have to pay the dealer yourself, then wait to be reimbursed.

    My bigger concern, to be honest, is whether the insurance company you buy it from goes belly up.

    A well known case was Warranty Direct. They advertised right here on Edmunds, yet they went under and the warranty is now just scrap paper. Good luck recouping what you paid for it. :cry:
  • rdownsrdowns Posts: 2
    Post # 24 in this thread is incorrect. Warranty Direct is NOT a well known case. In fact, our company is thriving and has been in business since 1980.

    Thank you,
    Randy Downs
    Vice President
    Warranty Direct
  • ateixeiraateixeira Posts: 72,587
    I stand corrected!

    Sorry 'bout that, which case and I thinking of, then? Maybe it was Warranty Gold?

    Let me do a search before I make another similar mistake...yes, it was Warranty Gold:
  • Bought a 2008 Sienna recently, the extended warranties offered by the dealer were very expensive ($1600+), so we did not buy it on the spot and would like to do some research on warranties.

    It appears that online extended warranties are not allowed to sell in California. Could someone who bought warranty in CA share your experience?

    Another question - Does the Toyota extended warranty cover both "wear & tear" and "mechanical breakdown"?
  • ateixeiraateixeira Posts: 72,587
    I don't think any warranty will cover wear & tear items. Tires, brakes pads and shoes, stuff like that, are all part of regular maintenance.

    You might have to get a pre-paid maintenance package, but make sure you read the fine print to find out what it includes.
  • dann80dann80 Posts: 18
    The site doesn't show anything anymore. Anyone know what happened to it? Are there other sites with comparable quotes?
  • I"m also looking for extended warranty on the Sienna (also in CA)? Can we get Toyota Care sold by 3rd party online somewhere, as opposed to 3rd party warranty (don't know if that makes sense)? My dealer started with $1700 and got progressively lower, down to $1000 for the 7yr/75K warranty. Still thought it was too high as I'm still wondering if extended warranty is really necessary on a Toyota. But if you find a source, I'm also interested.
  • s4f4ms4f4m Posts: 19
    I did NOT do my research on extended warranties as I was not going to buy one with my XLE LTD AWD Sienna. However, when given the pitch, I thought about the 4 fuel injectors on my Honda that needed replacement @ 80k for $700, I figured I needed piece of mind and that I could break even (if I needed any repairs on all the electronics or AWD) based on the "low" quote (their rock bottom cost...uh huh, yeah right) that I got from the F&I people at the dealership ([email protected]/75k or [email protected]/100k).

    Low and behold...(cut and paste into the address line as the links sometimes do not work)

    $980 for the 7/100k
    $680 for the 7/75k

    I will be contacting my F&I guy to see if he can make me a better offer. If not, I'll be calling the Bernardi dealer from the link above.

    Oh yeah, I was smart (unknowingly) to pay for this outside of my financing agreement. Makes it easier to pull out or dispute with the credit card company.

    Thanks for this forum and all the buying experience. It has helped me a lot.
  • ateixeiraateixeira Posts: 72,587
    I may get that 7/75 for $680. That is cheap. I don't think I'll exceed those miles in 7 years.

    I may wait until near the end of the 3/36 warranty to decide, however.
  • Has anyone purchased an extended warranty through Bernardi?
    How was the experience?
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