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My Salesperson Misled Me
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My apologies. I realised (before you posted) that I had made a mistake, but Edmunds would not let me in to correct it. I was following this whole sad story in two forums and got confused. So, no, not on the "sauce" just easily confused.
And with all information now present, it sounds like hairgel did get a very good deal.
But, he did what she felt he had to do in unwinding the deal. Maybe, he'll write back and let us know how his next deal goes.
Can't you make up your mind as to hairgal (not gel)'s gender? She went beyond having gal in her name and even said something to the effect of "Hello! I'm a female!"
I mean if you can't tell the diffence bewteen the two I don't even want to think about your math.... :P
I'll admit that I'm a bit puzzled about the deal unwinding but that's her choice.
Well, I know I got the math part right... or at least in the ballpark. What's hairgal suppose to mean anyhow... somebody that likes hair. :confuse:
I'll admit that I'm a bit puzzled about the deal unwinding but that's her choice.
True. If you get the vehicle you want at a good price, go ahead and buy. If the service was bad, after the fact/papers signed, then don't return.
Thanks for sticking up for your boys, mom.
She has a point though. We guys have an obsessive need to "fix" problems. Even when we don't have all the facts. We sometimes try to fix the problem WE think needs fixing, even when someone is just looking for support.
BEHIND EVERY GREAT MAN IS A WOMAN (telling him all the things he did wrong)
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
Take her over to the Mitsubishi store and let her look at the Eclipse. The 4 cyl. model should be at about the same price and I think there is a $2500 rebate.
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
Are you sure it isn't YOU who's on the sauce? :confuse:
P.S. do you have any left to share?
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
I do have to wonder if you even looked at the car or just didn't noticed the price. Either way that would be your fault not the dealership.
I would say keep the car and the deal and enjoy the car.
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
teenage driver
Plus an amazed mother-in-law.
2013 LX 570 2016 LS 460
Oh no. A mitsu? A simple walk around the lot and the daughter will see the Genesis. Forget the Tiburon. Or is that Genesis for old farts only?
Sorry if I'm too direct, but I am less than impressed with the way she is handling things in regards to the deal. If you don't like the deal, then say so. But don't start pointing fingers at the dealer and saying that they aren't treating you correctly, because I haven't seen anything that they did that was worthy of backing out of the deal.
You don't want to make the purchase because you don't like the car? Fine. Say so. The dealer is taking quite good care of you. And I will reiterate, when you aren't paying any profit, how can you expect to be getting the best service in the world. You get what you pay for.
madmanmoo -
You comment is why car dealers in general, and car salesmen in particular, will always possess a negative image in the eyes of the public.
The dealer should offer exceptional service to every person it sells a car to, regardless of the profit involved. If the dealer is unable/unwilling to provide great service on a low/no profit sale, then they shouldn't sell the car in the first place.
Providing unconditional excellent service is very basic tenent of good business practices and ethical treatment of customers.
In my business, there are regularly time where we make little/no profit on a client, but we do not treat them differently. We value a customer's trust/respect/positive word-of-mouth, and would not lower our high standards because we didn't make enough money on that particular client.
Really? So we're going to take great care of the guy who grinds us down to every last penny? The customers who pay profit, they won't get any preferential treatment? Really? They are all treated the same?
In my business, there are regularly time where we make little/no profit on a client, but we do not treat them differently.
Well, good for you. I'm not sure what you do for a living, but I take the best care of my profit paying customers. They have earned it through their loyalty and their willingness to pay for a product. I will bend over backwards to help them out. The folks who don't pay a dime in profit? I couldn't care less. They are unloyal and only focused on themselves, not the big picture.
It's silly and shortsighted to think that the people paying the most profit don't get preferential treatment. Try your hand at car sales before you cast judgement.
Yup. You have 11 days to do a Stop check. Even if the check has been cashed. At least that is what I have heard.....
jmonroe wants one. What does that tell you?
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
MODERATOR /ADMINISTRATOR
Find me at kirstie_h@edmunds.com - or send a private message by clicking on my name.
2015 Kia Soul, 2021 Subaru Forester (kirstie_h), 2024 GMC Sierra 1500 (mr. kirstie_h)
Review your vehicle
They should have given you a "we owe" and had you come back to have the cruise control installed.
When cars aren't rolled a lot of people will do what you are doing. Trying to find a reason to back out of the deal. Happens all of the time and smart stores know this!
"Really? So we're going to take great care of the guy who grinds us down to every last penny? The customers who pay profit, they won't get any preferential treatment? Really? They are all treated the same?"
If you are so bitter about a person who "grinds you down to every last penny", and you don't plan on giving him good service, then why sell him a car in the first place? You are in charge of how much profit is made on each deal. If you don't like making zero profit on a deal, then don't sell the car for that price!
The only person to blame in this scenario is the salesman and the dealership, for agreeing to a deal with no profit, then giving them bad service as a result. Why would you willingly agree to a zero profit deal then penalize the customer for it?
"The folks who don't pay a dime in profit? I couldn't care less. They are unloyal and only focused on themselves, not the big picture."
Why do you think consumers who negotiate a great price are unloyal and focused only on themselves? What makes you think they wouldn't come back to your dealership for their next car, since you gave them such a great deal the first time around?
Have you ever thought that your "couldn't care less" attitude is what causes customers to be unloyal? Customer loyalty would be much higher if you conducted yourself more professionally and actually gave these people good service, instead of having so much distain for them.
"It's silly and shortsighted to think that the people paying the most profit don't get preferential treatment. Try your hand at car sales before you cast judgement"
I'm not the one "casting judgement." You do that by claiming people who get good deals are horrible people. And from a business perspective, your position is extremely "silly and shortsighted." Let's look at what happens....
A dealership willinging agrees to sell a car at zero profit. The customer gets a great deal on a car, but is then treated poorly and receives bad service, because of the no-profit deal. As a result, the customer is rightfully unhappy with this experience, voice their displeasure to family/friends and will never buy a car from this dealership again.
Explain how this business plan is good for your dealership? You make no money on the deal, generate lots of negative word-of-mouth, and lose a potential customer forever.
It is very simple...either stop selling cars for no profit OR treat the recipients of zero-profit deals the same as any other customer.
You seem to be getting a little bent out of shape about my observation which makes me think you're one of those grinders.
It is very simple...either stop selling cars for no profit OR treat the recipients of zero-profit deals the same as any other customer.
Glad it's so easy to someone not in the business. I wasn't happy with the amount of grinding and petty customers. So, what did I do? I made a move to another dealership with more profit, lower volume and better customers. It's awesome!
That doesn't mean I've forgotten about how bad it can be. Again, walk a few weeks in my shoes (when I sold lowline) and you will realize that it isn't so cut and dry. I wish it were, but it is not.
I still have a boss and I can't throw out customers. The house needs the deal.
Good luck.
"I'm not bitter."
Maybe not, but this quote doesn't sound like you're too happy with it... "The folks who don't pay a dime in profit? I couldn't care less. They are unloyal and only focused on themselves, not the big picture."
"And I don't make all the calls at the dealership. Sometimes the house needs a deal and you take a skinny one....I still have a boss and I can't throw out customers. The house needs the deal."
It sounds like you should be upset at the dealership offering/accepting the no-profit deals, not the customers being given these deals.
Fortunately, it sounds like you made a change to a dealership that better suits you, so that you are able to provide adequate service to customers.
I still don't get why you would take the "couldn't care less" attitude with customers who were offered a zero-profit deal by your dealership. Why would anyone pay more money if the business offers to sell it to them for less?
Who would have known. A car that is attractive to old farts and young hotties too.
(been married for 32 years, you can't catch me that easily.)
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
Become a farmer then. I'm the boss and I can tell them all to go to....heck. It's very liberating being your own boss...until the bills arrive.
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
32 years? You’re a mere babe in the woods. When I was married for only 32 years, and still at my fighting weight, I actually won some of those battles.
Be careful who you’re going to battle with (‘kirstie’ in this case) in a few years you’ll learn that women age better than men.
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
"I called the dealership this morning and we both agreed that I did not trust them
and taht was the issue at hand. He was very agreeable to let me cancel the purchase.
So the story does have a happy ending for me. Geez..it amazes me how off topic something becomes.
P>S> my user name is HAIRGAL...indicating I am a WOMAN (smiles) "
Ok, the price wasn't an issue. They did not deceive you but you didn't trust them and they let you cancel the deal. You are not a newbie to car buying. But it does beg the question, if a man errs in the forest, and there is no woman to hear him, is he still wrong? Said with requisite humility. Be gone sterotypes.
Yes, I think you can unwind this deal.
I don't think he was clubbed like a baby seal. He said another dealer told him the price was ok.
I don't think he should unwind this deal just because he didn't do his homework.
Dealers get a bad rap, but doing things like this give customers a bad rap too.
You got your $250 back, so no money lost. Go ahead and enjoy your car.
I don't think he should unwind this deal just because he didn't do his homework.
Don't know who you're referring to as the original poster indicated that hairgal and not hairgel as indicated by jokester is of the female gender. Now if there is a story somewhere that you're referring to please clarify.
HA HA HA HA HA HA HA HA HA.
Oh man, I haven't laughed this much in a long time!
I would LOVE some of what you are smoking!
You know what? You are absolutely right.
Why?
Because I get the exact same service when I walk into Walmart that I get a Nordstroms(sorry, no emoticon for sarcasm)
You bring up Walmart and Nordstrom's. Take a direct competitor - Target vs. Walmart. Target is more expensive, but you get better customer service and you don't feel like you need a hot shower with a brillo pad after you leave.
Simply put, you get what you pay for. Someone doesn't want to accept that fact though.
I’m not so naïve to believe that everyone will get the same service but how many times have we heard that the salesperson that sold a person the car they have now is not there anymore when a buyer returns just a few years later. That happened to me and I bought in 05’ and 06’. The guy in 05’ was a greenpea and the guy I dealt with in 06’ retired.
It’s because of this transient nature of your biz that I don’t buy into the bit if you pay more you’ll get more. Because it just doesn’t happen like that and like a poster said, “why take it out on the buyer because they got a good deal”. If you as a salesman work at a store where they will club you like they would a buyer so that they can make a buck at your expense, then you are working at the wrong store. Again, no fault of the buyer.
Please don’t construe this to mean that a buyer has the right to be arrogant/obnoxious in how they go about their negotiating because there is no excuse for that.
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
volvomax, you car salesman sure are very bad with analogies.
We've been talking about customers who go to the SAME dealership, and buy the SAME car, but get very DIFFERENT service based on the deal they were offered by the dealership.
For your analogy to be accurate, two people would have to walk into the exact same Nordstroms, purchase the exact same item (but at different prices), and then receive very different levels of service.
Does this Nordstroms analogy seem fair? Does it sound like a good business model for Nordtroms to follow? I would love to hear a response.
A.
Simply put, you get what you pay for. Someone doesn't want to accept that fact though."
In your original comment, you were NOT talking about customers getting better service at a different store! You were talking about giving different levels of service at the same store, based on what people pay! So stop with the Walmart vs. Target analogies.
Is it the customer's fault that your dealership sells their product at different prices? Why should a customer be penalized because the dealership sold him a car for less than the last customer?
Let's use a corrected version of your analogy...
Two people go to Target and buy the same product. Customer A pays full price. Customer B buys the product on sale.
Should Customer B be treated any differently, or receive worse service, because they paid less?
mandmanmoo, I look forward to getting a direct response to this last question.
Since I can't negotiate at Walmart, we simply have to take 2 stores selling the same items for different prices. Some people go to Walmart and pay less because they don't care about the cleanliness of the store or the quality of the service that they receive. On the other hand, we have people paying more at Target for identical goods because they do value that. So, if they are selling identical products, why don't people just all buy from Walmart?
You follow? People pay for better service. It is no different where we work. Since we aren't a one pay auto store, some people get taken care of better because of their loyalty to the store and the amount of money they have spent with us.
I'm not so sure why this is so incredible to understand. I think it's naive to think they you'll receive awesome service from a dealership when you nickel and dime them on everything. If you expect it, then you're just a jerk.
You scratch my back and I scratch yours.
The analogy is valid. Again, walk a mile in my shoes and then provide another opinion.
mattgg1 I'll try to give you an explanation. The people who pay all the money are 99% the happiest customers. The people who grind and beat me up are almost never happy. Their phone # gets scrambled because even though the profit got zeroed out, there still pissed that I wouldn't throw in free tint, and when they come in for the first free car wash, they had to wait 25 minutes, so they are going to ride herd during the survey.
Nothing is free, this should have been instilled at a young age.
All of your comments have been based on customers visiting the same dealership, buying the same prducts, and being treated differently based on the amount the paid. There is only one store in this equation.
So I again ask you to answer this simple question...
Two people go to Target and buy the same product. Customer A pays full price. Customer B buys the product on sale.
Should Customer B be treated any differently, or receive worse service, because they paid less?
"People pay for better service. It is no different where we work. Since we aren't a one pay auto store, some people get taken care of better because of their loyalty to the store and the amount of money they have spent with us. "
Let's say two new customers come to your dealership (neither have purchased from your store before) and buy the exact same car.
Customer A purchases at the beginning of the month and the dealership makes $1000. Customer B buys on the last day of the month, management is desperate to move units, and sells the car for $0 profit.
Are you saying that Customer A will get better service and be "taken care of better"? In order to get better service, does Customer B have to refuse the dealer's $0 profit deal and demand to pay more?
So I again ask you to answer this simple question...
Two people go to Target and buy the same product. Customer A pays full price. Customer B buys the product on sale. Should Customer B be treated any differently, or receive worse service, because they paid less?
No, because the management has set the sale price. It was not negotiated upon. Your analogy doesn't work. By pointing out the differences in Walmart and Target, I was showing you the difference that your extra money makes towards a better experience. You seemed to quickly gloss over my explanation of that.
Let's bring this closer to home, Matt. What do you sell? You mentioned that you give the exact same customer service to anyone regardless of they pay 0 profit or tons of it. What is your product and what is the service that you provide?
The service that my grinders expect will be helping them out with service discounts, picking them up at their house when they have a problem, anything to do with saving them a dime. If they have a complaint, they want to be first on the list to be helped, no matter when they came in. If something goes wrong and it isn't our responsibility, they want us to make it our responsibility. If something breaks outside of warranty, they want us to fudge the numbers and get it covered under warranty. Got it? The list could keep going on, but that should give you a good sample of what they look for.
Now, if customer #1 who grinds us to death and then expects this, it isn't happening. But, if customer #2 who paid profit, comes by and asks for help. You bet your [non-permissible content removed] that he's getting helped. Why? Because he's a good customer.
Now, please let us know what you sell that these rules wouldn't apply to. That's my simple question.
Are you saying that Customer A will get better service and be "taken care of better"? In order to get better service, does Customer B have to refuse the dealer's $0 profit deal and demand to pay more?
Yes,absolutely.
Salespeople aren't just paid to sell cars,they are paid to sell cars at a profit.
Salespeople get a percentage of the profit.
A customer that you can make money on is inherently more valuable then one you can't.
You want to create a relationship w/ that customer,and that includes taking care of them after the sale so they will come back and buy another car.
A "grinder" is only in your store because it's the cheapest he has found.
There is virtually no chance that he/she will come back when it is time to buy a new car.
Look at the profitable customer as a VIP customer.
This isn't unique to the car biz. Any business that you do a lot of business with,repeat business,business where a profit is being generated operates under the same motivations.
You do know that the "young hottie" I was talking about wasn't you, right?
(you were the other one)
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
You mean you sales guys are just being our friends because of the (GASP!) money? I feel used.
I need a hot shower with a brillo pad. :sick:
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
I agree with you on the issue, but think it can vary widely depending on the type of vehicle a store sells. In a high end store such as yours, what you're saying is 100% most definitely true. People who can afford what you sell are busy professionals who are more than willing to pay extra for services that you described that make their busy life more convenient and less hectic.
However I think it's less true at my local Toyota store where the service department is over worked and always too busy. Also, the profit margin is much less there than at your store.
Right.....from a retail standpoint
you get what you sell for