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Comments
1) I have no doubt that, On Average, the Passat is not as reliable as a Camry (or an Accord for that matter).
2) However, my '99 Passat has proven to be more reliable (in terms of car-at-fault problems) than my wife's '99 Camry (each car had 1 recall; + Camry's radio failed. A critter chewed through the gas line on the Passat; the Camrys dealer - installed security system got flakey).
3) It would be interesting to know what the reliability difference is between Passat's with the 1.8T and those with the V6. My guess is that the Turbo engine is more of a problem, esp as mileage gets up there. It also calls for more frequent, and apparently more expensive, maintenance, which a lot of owners may postpone / avoid - to their ultimate chagrin.
4) The dealership HAS to count - esp on anything remotely complex / performance oriented (like a Turbocharged engine...). I appear to have had luck here (Fox VW in Roch Hills MI): at least they got all of the basic stuff down w/o doing any apparent collateral damage! And after a number of years of rather poor sales, it might not be surprising that VW's dealership base is somewhat weak. Not that they are alone here: ended up taking my SHO to WISCONSIN for service. Live in SE MI (think Ford World Hdqtrs) and could not find a single dealer that even had a CLUE how to service the engine!
4) Two + years after purchase, the Camry is gone. Yes, it was a "very nice" car; yes, it's long term reliability record is outstanding: but it was always basically an 'appliance.' When she made the decision to trade it in, wife's comment was "I would like a car that I can love as much as you do the Passat." The driving experience DOES count - it is simply more important to some drivers than others (and, admittedly, can take a different form for each driver: Acceleration? Cornering? Handling at speed? Overall Balance? Or is it Gas Mileage; Carrying Capacity; or Safety?)
Ideally, fun & reliability would be givens; in the real world this is not always the case. The Passat - or, at least MY Passat - has been a wonderful car. If it had proved an absolute lemon, I would doubtless be among those calling for a lynch mob - but it is SO MUCH FUN to drive that I would be willing to put up with a few glitches in exchange for the ride. (And I can say that with a straight face: after all, I do own a SHO....(!!!))
BTW: shopping criteria: 4 door, V6, FWD w/ Manual Trans; enough comfort/features to coddle a baby boomer; priced under $30K; large enough to carry 2 adults on Long trips(& maybe 1-3 kids + luggage on reasonable trips), w/ decent mileage, & enough Balanced performance to give the "standard-of-comparison" (SHO, Yamaha V6, 5spd) a run for its money.
The SHO, of course, is no longer available; the Passat fit the bill (so did the Maxima, which was the only Serious contender after roadtesting - but liked Passat styling better + it seemed slightly more balanced than the Maxima). The A4 was / is too small; the A6 too expensive (& no 5spd in '99 anyway). THIS YEAR, the Altima becomes a serious contender: am I missing anything? (Remember the criteria: there are lots of fine autos available, but when you start getting Particular the list narrows in a hurry!)
May all your trips to the dealer be pleasant & cheap!
OTOH, I find my hi-beams very good, with well focused long distance beams. Your lights could be mis-aimed too low. Raising them might help both.
My Passat is a 2000, so my reflectors are different from the '02's, so I don't know if this will help. Keep us posted!
I have been test driving many cars including Accord, Camry, Altima, and Maxima. Also, I have test driven Jetta and Passat 1.4 and V6. Over all, I fell in love with the Passat GLX. My heart is set on the good looking one. However, other people ask and ask again about its reliability and service from VWoA and dealers. Reading all of this message board scared me a littile and started to have second thought. I realized that this message board is for TOROUBLES and not for posting happy thoughts.
I drive compact car and I think it is time to upgrade it to a sedan. I am planning to keep the new car for easily 8 years. I want reliability and functionality. My closest dealer is located in 60 miles from home. So I can't make frequest trips all the time for a fix.
I want to ask you all who are happy and sad Passat owners out there to give advise on buying Passat and future of VW in U.S. market. Especially, a person who have never bought VW before. Also how to deal with local VW dealer for purchasing one that I love.
Your advice will be appreciated.
I have 2 years and 30k miles into a 2000 Passat GLS V6 wagon, and it's been nearly faultless. Nearly? Well, I had a tire balance problem that the dealer resolved - end of story.
I am seriously considering a Jetta or Golf as a second car. I understand they have had reliability "problems", but I believe we have to keep that in perspective. "Average" reliability (i.e., Passat) means that you have something like a 9 in 10 chance of getting a very good vehicle, with no major issues. "Slightly Less Than Average" reliability means your chances of as good a vehicle are maybe 7 or 8 in 10. With the new warranty, I'll take those odds any time. Besides, my VW dealer's service department has been excellent.
Of course, these cars are only appliances and not the Precision Driving Instruments produced in Germany. I'm sure that accounts for the philosophical difference. [And yes, I've owned plenty of the PDIs, as well...]
Anyway, have any of you guys heard that if the VW filter is not used for oil changes it will void the warranty?
Please provide details, if available.......
thanks John
John
After the 40K oil change, I noticed a slight rattling in the engine. It sounded like it was coming from the crankcase. At first, I could only detect when I was next to a wall & I thought I was hearing things. But, this engine always runs so smoothly, it kinda stood out.
It wasn't a regular beat. It sounded like there was a pebble in the crankcase. Other times, it sounded a little louder.
Earlier this week, it sounded as if a bolt was knocking around in there.
I took it to the dealer on Monday.
Verdict: water pump - (covered under the powertrain warranty)
I'm only posting this because they've, since, told me that this is the third one of these they've had to replace this week. All of the cars have, roughly, the same mileage on them.
-jd
some more some less, but the ALL seem to have something sometime
The reason for this post is that I've been having a glowplug problem - the dealer service dept. has replaced them and the relay a few times over this 10 month period. Last month - the car just wouldn't start. After adding conditioner to the fuel and a push start I got to another dealership (other than the one who previously serviced it) - they diagnosed the problem to the glowplugs and claimed the ones in the car were "aftermarket" glowplugs - this engine failure managed to burn out the EPS computer - all told it will cost 2300.00 to repair. The VW North America people blew me off saying it was a dipute between dealerships and they wouldn't take any action.
Has anyone ever experienced a glowplug / computer problem like this???
Or do I need a lawyer to make some lemonade out of this lemon.
The car has mileage but they are supposed to last for more than this. Thanks, BD
State lemon laws have strict statues of limitations. In other words after 18-24 months after initial purchase or 15K to 25K miles or whichever comes first, your recourse under state lemon laws ceases to exist.
Sorry to rain in your parade, but I think a 4 year old car with 150,000 miles put on it, doesn't sound like it is that bad of a car. Not great, but not terrible either.
Time to trade, I think.
On these cold days when I first start the car in the morning it makes a "pencil caught in a fan" sound for about 3 seconds.
The car now has 1000 miles. I called the dealer, "no idea", they asked me to bring it in next week.
I thought I would throw it out and see if anyone else had a similar problem.
Thanks.
The light assembly is held in place by a spring with a hook on one end (which fits into a little hole on back of the fixture) and a latch with a round plastic loop that looks like it would fit a finger perfectly. The piece of plastic with the little hole in the assembly broke off.
I thought this was a weird fluke until I started to inspect the other one and saw that the hole in it was beginning to show a stress crack. It will most likely fail in the near future.
To check yours, open up the hood and look behind the headlights, you should be able to see the white plastic finger loop and follow it to the spring and to the hole in the light assembly... I have a feeling I'm not the only one with this problem.
I took it to the dealer, who said that was normal (who'd guess he'd say that). Anyway, I thought about switching to Syn. oil, but I haven't decided yet.
good luck
John
If you have been using regular oil in the engine for a while, and you have decent mileage on it (10,000+) you shouldn't switch to synthetic. The compounds in the synthetic can cause the engine seals to leak like a sieve. The last thing you want to do is have to replace them. Knowing VW dealers, they'd probably say failure of these is not covered by the warranty part and then they'll charge you through the nose for labor.
However, at low speeds I hear something loose(definitely not inside the cabin) or shifting apparently coming from the front-driver side under the vehicle. This sound is especially apparent when turning and going over small bumps. I wish I could describe the sound better but I cant. Shock, suspension? I know its a shot in the dark, but anyone have any ideas ? It doesnt sound like something small, its sounds like something is under stress. Dont want to take car in until 5k scheduled maint. but it looks Im gonna have to Thanks
I'm about to switch my 2001 Passat to Syn. oil (35,000 miles) and if you know something, or if I've missed something, please tell.
thx.....
Miked17: I live in Georgia and probably have the same climate conditions as you do....I use Mobil 1 10w30 in my truck and now in my 2001 Passat. I have not experienced any problems since I started using Syn. oil. The VW dealership recommended 10w30 for my area...they also used Castrol 10w30 for the required oil changes the first 24k miles.
John
After ~300 miles the cruise control started acting up (not setting). Sometimes it would work but if car was turned off and back on would not.
Eventually none of the controls on the steering wheel (volume/channel change/cruise set) would function. Seat belt light would occasionally blink (though seatbelt(s) were connected), right rear elec door lock sporadic, clock on tach resets to 12:00. Once while traveling down the road at 60mph at night the center dome light came on and the "annunciator" in the center of the dash said one of the right doors was open (they weren't).
The first time I took the car back for service (after ~300 miles) the cruise wasn't working but after it sat for a half hour the mechanic went for a ride and it worked. I dropped it off again this week and had the service writer witness that nothing was working before turning off the car.
The dealer has now put me in a rental while they diagnose the problem. As of this morning the service writer told be that the mechanic had a long list of diagnostic codes to check and called the VW Tech Line and will probably need to call again.
Has anyone come across this problem. Might it be a problem in the "data bus"? And if so how extensive is it to replace or repair the "data bus" after the car has been manufactured?
AJ
New cars with few miles should have no trouble swithching to straight synthetic. Also, according to my VW dealer, they currently use Castrol Syntech which is already a synthetic/dino blend.
Change over and dont worry about it. Im not going to.
I have owned a 2002 Passat 1.8T with Tip for about 3 months and 4000 miles. Four times during this period I have experienced a completely unresponsive throttle for a period of about 3-4 seconds each time. This is not turbo lag which I find to be very minor and I am used to. On the four occasions that the problem has happened I have tried to move away from a stop and when I pushed down on the accelerator nothing was there. The engine stays at idle for about 3-4 seconds then finally kicks in and off we go - fortunately before what is bering down on me catches up.Trust me - this is a scary problem. My service manager believes it is related to the drive by wire system but it is so intermittent is ulikely that a mechanic will duplicate it. Several other people have had the same problem but it seems that at this point it is not enough to get it up on anyone's radar screen. Would appeciate any feed back from those who have or have heard of the problem so I can get it fixed before it gets me fixed - for good.
The dealer in Huntington Beach has 6year/60K miles bumper-bumper warranty for $1800. He says some ppl faced problems with the A/c after 5 years costing $800. I have a power train warranty for 10yr/100K miles. Still could not decide on the Extd. warranty. Any suggestions , experience would be appereciated.
Thanks
The beauty of using mobil 1 is that you can put virtually any viscosity oil in any weather condition and still be protected. Viscosity grading in synthetics is far less important than in conventional motor oil. Mobil 1 will retain it's flow characteristics and protective value at far greater temperature ranges than conventional oils.
I would say based on your situation, 10W-30 would work the best, but there's not much difference between it and Mobil 1's 5W-30. You have been properly informed on the use of 15W-50 though. The rationale being that turbochargers operate at much higher temperatures than what's typically seen in the contact areas inside a normally aspirated engine. At that high temperature, the turbo needs the higher viscosity to keep from volatilizing.
I would go with the 10W-30 if I were you. I think you'll be impressed. I've used it in virtually every vehicle I've ever had. It is far superior to conventional, in my opinion. I use 5W-30 Mobil 1 in my 2000 Jetta VR6 (Missouri winters) and used it for years in my previous jetta until it was rear-ended at 346,000 miles.
Best of luck with your oil swap and many happy miles of VW motoring!
The CEL is still on continuously and I am taking the car in for repairs later this week. I have 22K miles but my regular warranty expired last month. I have had this exact problem once before and a injector was replaced under warranty at that time.
Has anyone had a similar experience? Do you know if the injector will be covered under warranty? If not, what would be cost to replace an injector?
Thanks!
thanks
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A woman who has shown interest came to look at my car yesterday, but she noticed the red 'water temp' light going off and now has demanded a mechanic take a look, which I can understand, but it's the first I've seen this problem. It's now in the shop, being evaluated.
My question is twofold: Since the immediate impression from the mechanic was that it's either a bad hose (not bad), head gasket needs repair (worst case scenario), or a bad thermostat, does anyone know if Passat's in this year have a problem with the cooling system? Second, if it turns out to be a major repair, am I better off trading it in? (I have a feeling my buyer will drop interest if it's a major repair, even if I pay for the repair).
Any help/advice is greatly appreciated.
I had the same thing happen 10 days earlier. In the first incident the car returned to normal after hitting the breaks four or five times. Again, I had to hit the brakes hard to get it to return to normal. After the first incident(it was evening), I took the car to the dealer when they opened the following morning. They checked out the car. It did not show any computer codes. After the second incident, I exited the interstate and headed directly to the dealer. I did not turn off the car. They checked the car and again no codes. They have tried to reproduce it without any luck. They can not figure out what is wrong with it.
Does anyone have any ideas? I bought the car because of it's good safety rating and I liked the idea of head current airbags. I am petrified to drive the car again.
www.nhtsa.dot.gov/cars/problems/ivoq/default.htm
next - go to the dealer, describe the problems to a manager and get that person to sign for receipt of a written description of the problems. If he or she refuses to sign, send a copy by registered mail. Send copies to VWA
Ask the dealer to replace the car or give a full refund. Explain that you'd rather keep it friendly. If that doesn't work, hire a good litigator.