Toyota Sienna Maintenance and Repair (2003 earlier)

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Comments

  • w2323w2323 Member Posts: 60
    Well, I'm reading my brochure for my 2001 Sienna. Page 13 it says, This year theres more a new 210 hp engine with Variable Valve Timing with intelligence (VVT-i) that delivers extra performance on demand.

    I might be misintrupting that but it sounded like it was changed somewhat in 2001.

    As far as what someone told you about changing the oil every 3000 miles that sounds like pure
    b.s. to me. I wouldn't change oil every 3000 miles. Granted Floridas heat can be considered harsh, but oil was formulated to handle that. Even in that stupid letter they sent us they said 5000 for harsh and 7500 in normal. If you went by all the literature I've seen, were not even in a harsh climate. I would like to see them wiggle their way out of that 5000 mile statement. In fact the bozos at Toyota that did my oil change this last time put a sticker on that says I should change my oil in 4500 miles. I mean you can go only so far with what you hear from word of mouth. If I were to use a synthetic oil I would probally go with amzoil. But I don't even see a reason to do that.

    Needless to say I was not suprised to receive a letter about oil changes from Toyota, they are just trying to cover their asses. But legally they have to standup for what it says in writing. Letting them do the oil changes should keep you guys in good shape.
  • wendydiwendydi Member Posts: 1
    We're considering purchasing a new Sienna. We like everything but my mechanic says that Siennas are a pain to fix because the engines are scrunched up. They're the same as the Camry and avalon but scrunched up so it's hard to get to parts. Is that so and does it increase maintenance costs alot? Thanks
  • jj35jj35 Member Posts: 283
    I had the engine in my 2000 Sienna taken apart and cleaned because of the oil gel/sludge problem. The cost was $1,000 in parts and $2,000 in labor. I was told that labor was so high because of the very reason you state in your post. By the way, this was not covered under warranty, so I had to pay this out of my own pocket even though my van had only 17,000 miles at the time and was only 1 yr. old. I have been told that I will now be reimbursed for this cost under their one-year oil gel special policy and am anxiously awaiting my check.

    There has been some speculation that the placement of the Sienna engine could be what makes it more prone to sludge than the other Toyota models (I believe Cliffy pointed this out on this Town Hall or the engine sludge Town Hall).

    Another maintenance issue you may want to consider is oil changes. The Toyota manual says 7,500 miles for regular driving and 5,000 miles for severe. Many people on the Edmunds discussion boards and Toyota dealerships are recommending much more frequent oil changes in order to prevent engine sludge/gel. The dealership that I was going to, for example, stated that I should change my oil every 3,000 miles because of severe driving conditions in Florida (neither these conditions nor this oil change interval is in the manual).
  • dchen1dchen1 Member Posts: 4
    I just tried the link I posted in msg #1661, and it worked as usual.

    If you do have problems in believing what you see here, please contact the person who wrote the article in yotarepair. Following is just a copy of that article, if you care to read.

    NOTE: The rest of this msg is QUOTED from yotarepari.com:

    I have been getting more and more questions, or concerns from Toyota owners who are experiencing the Oil Sludging problem. My intention is not to blame the owners or Toyota Motor Company for the condition, but merely open a dialogue so that as many people who visit the site will be informed and have an avenue for assistance.

    This seems affect mostly Avalon, Camry, Sienna, and most Lexus 300/RX series models with the model years after 1996 thru 2001. Toyota made a change in the engine design that actually attributed to the problem.

    The actual cause of the problem is an inability of the engine's crankcase ventilation system (PCV) to move the normal gases from the engine. When these gases stay longer in an hot engine it allows deposits to form on the metal parts of the engine. When enough deposits are present "Sludge" is formed. In my opinion the reduced flow of the PCV is related to the vehicle emissions. This presents a problem since to correct it may require Toyota to recertify the engines, come up with a solution acceptable to the EPA and then they still have to repair or assist in repairing the affected engines. The costs would be staggering but ignoring the problem, in so many of their best selling vehicles, may be worse in the long run. In the various articles I've listed below, if you want, you will learn more about the cause an effect.

    The following topics are links to gather more information about what causes the condition, what others are experiencing and how to present a case for assistance from Toyota Motor Company.

    As I gather more information this will expand.

    I must again inform you that this in no way associated with Toyota Motor Company and any opinions are based on my 30 years of experience and knowledge.
  • jelhz43njelhz43n Member Posts: 44
    Couple of weeks(?) back I had posted that while in Drive like stopped at Stop light the resonance of engine increases.
    I had made the following observations (Prior to service)
    1) When I start the engine it revs at 1200-1400 and after 2-4 minutes comes down to 1000-1200
    2) Shift to Drive/Reverse it further moves down to around 800-1000

    Last Saturday I took the van for oil change and then explained the engine resonance to the Service Rep
    He noted on the work order as "Check Idle Speed"

    On the invoice I got the Mechanic has put his comment as "No problem found with Idle speed"

    Now the changes in engine rev I am observing is
    1) Start the engine it revs at 1200-1000 and finally settles at 1000
    2) Shift to Drive/ Reverse it goes down to 600-800
    and there is no engine resonance at stop light !! Engine purrs at 600-800!

    Sorry for the long post.

    John
  • jj35jj35 Member Posts: 283
    But I still don't see anything in what you quoted that says the PCV system was modified on the 2002 models. You said in your previous post:


    "The engine spec for 2002 Sienna is the same as that of 2001 model. HOWEVER, there is a design modification on the 2002 engine to take care of the possible sludge problem. Here is the link for this information: http://yotarepair.com/Sludge_Zone.html."


    In this link, yotarepair discusses their theory of the PCV system being the possible culprit (as you have quoted above), but says nothing about a design change in the 2002 vehicles. I was just wondering if that information was in another location on that site.


    I really would like to know if the PCV system was changed in the 2002. We know that Toyota changed their engine to meet new emission specifications around the time period when we now see engine sludge. The PCV system controls emissions. A change in that component could point to the culprit of engine sludge. Is there anything that specifically says this component was modified in the 2002 vehicles?

  • bob57bob57 Member Posts: 302
    I think you misunderstood - I didn't have any trouble opening his post.
    Like jj35 said - this is a theory. I'm not saying he's wrong but also I don't see any hard evidence. There are many more theories out there and this is just one more.
  • readytobuy1readytobuy1 Member Posts: 41
    I realize this discussion has revolved around the ugly sludge monster, but I am now faced with an annoying squeek from our 2000 Sienna. As you apply the brakes and come to a stop, you can hear a loud, high-pitched squeek.

    As I had just brought it in a few weeks ago and had the rear brakes cleaned, I wasn't happy. The same mechanic who had worked on it the 1st time brought me over to explain the cause. The rotors were "hazed" (mirror like) and because, by law, they are required to use non-asbestos pads, it creates a squeek. He was nice but adimant that it was not a safety issue and to basically deal with it. He tried to aleviate the squeek by roughing the rotor surface but on my way home it was obvious this did nothing.

    My choices are: 1) Deal with it, and since my wife drives the van and hates the squeek I'd rather deal with a rusty nail in my eye, 2) At a cost of about $200 havethem replace the pads (which don't need it) and have them resurface the rotors, all with no guarantee it won't occur again OR 3) Take it to a brake shop and have them put asbestos pads on.

    Does anyone of any suggestions or has eliminated this problem successfully with their Sienna?
  • jeproxjeprox Member Posts: 466
    i believe many sienna owners have the same problem as you. i, for one have it! :) it's more an annoyance than a problem.

    my personal opinion is to clean it and basically live with it. why waste the money if you dont really need to replace the parts.

    i remove the rear drums myself and clean it about twice to 3 times a year. i do it when i swap tires in the winter/summer. another person on the SIENNA board did the same thing, just removed drums and cleaned it.
    /direct/view/.ee93e90/1565

    replacing the pads may or may not solve your problem.

    good luck.
  • readytobuy1readytobuy1 Member Posts: 41
    Thanks for you 2 cents. I'm a bit confused, though, because the Toyota dealer 1) Had just cleaned and adjusted the rear brakes and the squeeking got louder and more obvious 2) The mechanic insisted the front brakes were the cause of the squeek, not the back??? He did mention the rear brakes were "a little out of round" which was nothing to be alarmed about.....
  • jeproxjeprox Member Posts: 466
    i stopped taking my van to the dealer for close to 2 yrs. now unless i have some big problems. why? i dont trust them! if i do take it to the dealer, i mark everything that needs to be replaced and worked on. this way, i will know if parts have been replaced/removed, etc.

    most of the time it's the rear drums that gives u the squeak as you slow down to a complete stop. roll down your windows and listen yourself.

    if you dont own a compressor, use a big wet/dry vacuum to clean your drums/shoes. i have a compressor that i use to blow out the dust from the rear brakes as well as the front brakes. be careful if you blow out the dust, it's a good idea to wear protective gear for eyes/nose.
  • dardson1dardson1 Member Posts: 696
    I ditched my 01 Sienna was for the rear brake noise at 11k miles. It was only one of many reasons, but the service tech had no solution for the rear brake squeal and could not promise a fix even with new brakes. What's the world coming to when Toyota has no fix for a clear problem? I understand it is not dangerous, does not affect the stopping ability of the vehicle, but who wants a new car that announces itself at every intersection with brake squeal like a 61 Ford Falcon. I, for one, do not believe it's the lack of asbestos in the brake lining. I don't hear other new cars crying loudly as they brake at an intersection. My mom's '00 Cadillac doesn't do it, my brother's 99 Expedition doesn't do it and my wife's 01 Lexus doensn't do it. Fact is, every strange and unusual noise my Sienna made was considered "normal" by Toyota. I say it's BS and Toyota had better get it's act together if they plan to maintain their "bullet-proof" reputation. Good luck.
  • duckshooterduckshooter Member Posts: 156
    You hit the nail on the head.

    Years ago when I bought one of my first Toyotas, the salesman said to me that it was important to follow the book on maintenance and that the dealer would do the first year's maintenance for free and had a clinic for new owners, etc. The reason for this (he said) was that Toyota felt that anytime anybody saw a broken down Toyota on the side of the road - for any reason at all - it was an ad for their competition. I believe this philosophy has served them well over the years.

    In your case, the squealing brakes is the same thing - a rolling ad for the competition. My dad's Lexus had the same problem and ultimately he had to call a regional rep to get the problem fixed. Oftentimes a local dealer doesn't remember the philosophy - and you have to go to regional or national to get the dealer to do you right. Why the dealer would let one of HIS $50K vehicles cruise the LOCAL roads - with HIS dealer name right on the back (!) with squealing brakes, is beyond me.

    I hope LOTS of dealers are reading this thread right now!
  • mcgregermcgreger Member Posts: 40
    got me wondering what the scheduled maintenance was for this item. I know when I take my other car to the nearby Lube Stop, they always check the PCV valve along with the air filter and fluids check. But in going over the Sienna's Owners Manual, the Scheduled Maintenance Manual, and the Extended Service Schedule from the dealership; nowhere in any of these manuals is the PCV valve even mentioned. And since it's not mentioned, obviously, there is no mileage or time interval provided to tell you when to inspect or change it. At 15k, we had the dealership do the oil change(as they have been doing since we bought the van), along with their Intermediate Service inspection. Again, no mention of a PCV check or replacement; there is also no listing of any such part being inspected or replaced in the work order. So if part of the problem with engine sludge is because of the PCV valve, where is the necessary inspection and maintenance of the item?
  • jeproxjeprox Member Posts: 466
    the pcv valve is relatively cheap and should be replaced anywhere between 1-2yrs. some owners/dealers keep them for over 3-4yrs or longer.
    because they are cheap, i change mine annually.

    are you sure your lube shop checks your pcv valve each time? reason i ask is because the pcv valve is located near the firewall, while it's easy to replace - it's definitely NOT easy to get at!
  • phillipmphillipm Member Posts: 32
    I would like to change mine on my 1998 Sienna but not certain where the valve is located. It would be beneficial if you would pinpoint the precise location and what procedures you go through to remove the old one and replace the new one. Thanks.
  • mcgregermcgreger Member Posts: 40
    The Lube Stop I use only changes the oil in my car, a '95 Tercel. Its pretty easy to get to and cheap to replace. My concern is why the PCV valve is not mentioned in any of the maintenance manuals or service procedures at the dealership. I have been using the dealer for all of the Sienna's maintenance and its been over a year and a half since we bought it, so should they have replaced it by now? And if they did, why doesn't it show up on any of the work orders that they print out for service? Is it something I can do myself on the Sienna? Thanks.
  • jeproxjeprox Member Posts: 466
    my sienna is a 99 model so the engine is the same from 98 to 2000 model. i haven't seen the 2001-2002 engine with VVT-i so i dont know if the pcv valve is located in the same area. i would assume usa and canadian models are the same except for the emission standard.

    stand in front of the van - facing the front passenger.
    the pcv is located on the valve cover on the rear bank. follow your radiator hose to the filler neck then behind the filler neck, you will see this shiny round diaphragm. in front and sort of below is the PCV valve. it's a small plastic piece shaped like a letter "L" that is upside down. one end of this valve is inside the valve cover and the other end is hooked up to a rubber hose.

    pull the valve gently and once it's out, squeeze the ring on the rubber hose so u can pull the valve out of the hose. u may need pliers to do this. be careful not to damage the hose. if you want to check the valve, blow air into the end that goes into the valve cover and place one finger at the end that plugs into the rubber hose. when u blow, the air should go out the other end easily/freely. it's best to do this with a cold engine or u will end up with some burns on your arm/hand! since the pcv valve is fairly cheap, i dont bother to check it and just replace it annually. if your pcv is not working properly, you will see oil deposits around the hole where the pcv valve goes in.

    why the pcv valve service is not mentioned in the manual? i really don't know. in canada, we get a "owners manual supplement" which is a book where the dealer signs and puts down the mileage of each service. in this book, it says "pcv valve or pcv orifice" is covered "against defects for 36mo. 60,000kms or 24mo. 40,000kms."
    yes the pcv valve you can check and replace yourself - just like what i did. like i said, its fairly cheap so i replace it annually. if your dealer did replace that part, it should show on your invoice because they are supposed to charge you for that part and by law, parts replaced have to be itemized on the invoice.

    whew! i hope i answered both your questions! :)
  • phillipmphillipm Member Posts: 32
    Thanks for the detailed info. Tomorrow, when it's daylight, I should be able to locate my PCV valve following your input. I sincerely appreciate your efforts in being so precise in your description. People like you make the internet a pleasure and sites like Edmunds can really be beneficial in obtaining helpful info.
  • husker92husker92 Member Posts: 44
    I was getting close to buying a used Sienna until I started reading these posts, now I am scared.

    Is the problem as small as Toyota says it is (only 3,000 cases) are as large as it seems from all these posts and complaints on yotarepair?

    Help!!!!
  • pjksrpjksr Member Posts: 111
    I'd add that the valve is a little tough to get your hand to. It rests behind a silver, domed disc, which is the "intake air control valve." You may not want to damage this...

    My other $0.02 would be to disconnect the hose from the valve before removing the pcv valve from the cylinder head cover (for better leverage). And, don't suck air in thru the valve to test it!
  • jeproxjeprox Member Posts: 466
    my opinion is that the sienna is an excellent vehicle. with proper maintenance, you should be ok.

    if you ask will i buy another sienna? my answer would be a big YES, YES, YES! it's toyota for me all the way! :)
  • jeproxjeprox Member Posts: 466
    goodluck and you're most welcome.
    if you have any more questions, just post it and i'll try my best to find the answer for u.
  • mcgregermcgreger Member Posts: 40
    Many thanks as well for your detailed description-I will try it this weekend. Your description of the part and it's removal is exactly what I've seen when they've checked it at Lube Stop, only its in a different location on my Tercel. Again, thanks for the help.
  • bob57bob57 Member Posts: 302
    If you read the sludge postings you will notice that it's getting beat to death on the other post sites. The same people are saying the same thing over and over again and posting the same quotes every other day.
    As jeprox says - and I agree - my opinion is that the Sienna is an excellent vehicle. With proper maintenance, you should be ok.
  • pjksrpjksr Member Posts: 111
    Me too!

    This is an excellent vehicle with lots of power, is comfortable and well built. It loves interstate cruising!

    My wife and I test drove all the minivans in December. The Toyota stood out for quietness and sophistication. BTW, the Odyssey had zero front-passenger legroom, and was noisy.
  • phillipmphillipm Member Posts: 32
    Thanks to your input, the new PCV valve is now installed. "Piece of cake" following your directions. Now, have you changed your sparkplugs? If so, how big of a pain was it,what brand and specific plug did you use, and what gap did you use? Just looking at my Sienna motor today I really didn't see the sparkplugs anywhere. I know they're there, just not easily seen I guess. Looks like the back(rear) 3 plugs could be difficult to get to. That is, if I ever find them! Thanks again and I look forward to some "sparkplug changing" input.
  • jeproxjeprox Member Posts: 466
    glad to hear you changed your PCV with great ease. no, i havent changed my plugs and again, they are not easy to get at (rear bank).

    the 3 plugs in the front are easy. if you look at your engine, below the plastic cover with the toyota logo are 3 square looking boxes - sort of greenish or dark colored. that's where your plugs are. you'll see the high tension wires coming out the side from each one. the 3 plugs in the back are the hardest to get at. from my shop manual, it states that you have to remove the wipers and the big plastic cover that hides the wiper motor to get easy access to the rear plugs!

    sienna uses platinum plugs so they dont need replacement until you reach about 96,000kms. i still have a long way to go before it needs replacing. my dealer wants to charge over C$200 to change the plugs! when the time comes, i'll do it myself! i figure it's a 1-1.5hr job.
  • autolover3autolover3 Member Posts: 53
    Jeprox, you sound very mechanical. I enjoy reading your answers. I wondered if anyone had any experience with the extended warranty by Toyota. I have never purchased an extended warranty before and wondered if you had to have ALL of your service work done at a dealer (ie. all oil changes, etc). I have a family member who is a mechanic, and I save a lot of $$ by doing that stuff at home. With the potential sludge problem (which I am not totally educated on like the rest of this forum), I wondered if they would replace the transmission w/ the extended warranty (or 5yr powertrain factory warranty). Even though you could prove maintenance was done (documented), do they still fulfill their agreement? Thanks in advance.
  • innovationsinnovations Member Posts: 69
    That is a good question. One I asked when I purchased the Extended Warranty. Toyota said you could use the Extended Warranty at "any" of their authorized repair shops to have Warranty work covered. Service (outside of warranty) didn't matter even though "they are now suggesting" having the oil change done at the dealership. Just a heavy-weighted suggestion not a requirement.

    The reason I purchased the "Extended" Warranty was so I could have Warranty work done at my local repair shop instead of driving (or being towed) for 3 hours to my closest Toyota dealership.

    Time will tell how well they back the warranty. I haven't needed it yet. Has anyone else?
  • jeproxjeprox Member Posts: 466
    the only time i will buy extended warranty would be when i buy an american car which will never happen again!!! had it with american cars!

    my van is still under warranty and i used to take it to the dealer but after i was cheated on this one particular service - i only go to dealers for services that i can't perform myself which so far is zero! performing services on your own while your vehicle is still under warranty is always risky coz' the dealer/manufacturer may not honor the warranty if something goes wrong and they will blame you for it! its a risk that you have to decide on your own.

    between myself and my 7 siblings in the family, we have owned over 18 toyota vehicles in the past 19yrs and none have had any sludge problems or defects. i have complete confidence with toyota products. as the early toyota commercial says, "OH WHAT A FEELING!" :)

    just my $0.02
  • deepandeepan Member Posts: 342
    just for curiosity sake can this be purchased after the vehicle is a couple of yrs old.
    Mine is a 2000 sienna with 47K kms. and what is the cost of this. TIA
  • jelhz43njelhz43n Member Posts: 44
    Deepan, Check it out at www.toyotawarranty.com. You will get an idea.

    John
  • teoteo Member Posts: 2,508
    Oh what a feeling!

    Oh what a feeling from my gelled engine!

    Oh what a feeling!
  • grandtotalgrandtotal Member Posts: 1,207
    Your 2001 Chevrolet Impala has a gelled engine? Sorry to hear that, obviously doesn't happen just to Toyotas!
  • teoteo Member Posts: 2,508
    No it actually makes nice Chocolate Malt! See Toyotas can't do that :)
  • cliffy1cliffy1 Member Posts: 3,581
    Toyota warranties can be added up until the original 3/36 expires. After that, you can still buy a warranty, but it will be the gold level policy and not the platinum. The gold level is good, but doesn't cover a lot of items. The idea of purchasing a warranty used to be a joke to me, until I really took a look at them. If you only want it for the powertrain, I don't think they are worth the money.

    On the other hand, the Platinum warranty covers your power doors, CD (and if you have the 6 disc, it WILL break in 7 years), the moonroof including cables, every wiring harness and ground line, your lock set, security system, keyless entry, thermostat and a bunch of other stuff. In 7 years or 100K miles, it wouldn't take too much for this warranty to pay for itself.
  • deepandeepan Member Posts: 342
    Well i was thinking mainly in line of the powertrain. I had a 4yr old maxima before and i had to keep changing the o2 sensor at $300 a pop. I changed it thrice before i got rid of it. i tend to hang on to vehicles a little longer than 5 yrs so a warranty might come in handy in the longer run.
  • headers8headers8 Member Posts: 23
    Because of a recent trip, I had not run or warmed up my Sienna for 5 days, because nobody who I could trust it with, was available to warm it up.
    Would anybody know what is the typical maximum number of days you could leave an engine idle without at least a warm up period?
    I understand that at least warming the engine daily keeps its parts lubricated.
    Thanks.
  • steverstever Guest Posts: 52,454
    I let my Quest sit for two and one-half months about two years ago. But it sat in Tucson, where it didn't get cold. Maybe if it had gotten down to minus 35C, I would have been more concerned. (yeah, it cranked right up).

    If you warm it up every few days without driving it, you're likely going to wear the battery down.

    Steve
    Host
    SUVs, Vans and Aftermarket & Accessories Message Boards
  • jeproxjeprox Member Posts: 466
    every year, i leave my van in the garage for 3-4 weeks. it gets driven once a week for about 30mins or so.
  • bioman3bioman3 Member Posts: 37
    Maybe I missed it, but has Toyota made changes to the V6's they are putting into the 2002 Sienna that would minimize the sludge problems that have occurred in the 97-2001 model years? Also, has any research been done to pinpoint the cause of the sludging? Aside from more frequent oil changes, might the use of synthetic oil be an advantage in the engines with the sludging problems?? My daughter is getting ready to lease a 2002 Sienna but all thing are on hold until the sludge issue can be resolved.
  • jeproxjeprox Member Posts: 466
    sienna's started in 1998. 1998-2000 have the same engines. 2001-2002 engines have VVT-i. i dont think there's any changes for 2001-2002 except the addition of VVT-i/more power.

    cause of sludge? depends on who you talk to. some people say it's engine design, defect, etc. some people say it's improper/lack of maintenance, plain and simple. sludge didnt happen on 2002 models only, it happened to different model (year).

    if your daughter can wait, 2003 sienna's should be out in another 7 months or so. new model is supposed to be bigger/new design and perhaps some changes in the engine department.

    goodluck
  • jeproxjeprox Member Posts: 466
    i was just told this morning by a friend that toyota will soon implement this "one-price" system in the province of (B.C.) where i live. it basically means one price for all dealers, no bargaining, no hassle,no going back and forth between manager and customer to agree on the price, type of system. u pay what you see on the window sticker system!

    apparently, this system is already in place in 3 provinces in canada and one more province to follow around june (B.C.).

    i just want to know if you folks in US of A have this type of system at your toyota dealers. if so, which state and are prices more expensive than dealers without this system?

    thanks.
  • infidelinfidel Member Posts: 9
    My kid was opening up the passenger side front door on my 2001 Toyota Sienna, the wind got ahold of it, and the door flew forward. Theres a little plastic retainer that keeps the door from going all the way forward when it is opened. Anyway, that retainer snapped and the door got sprung out of alignment. The top doorhinge also got slightly bent,and theres a small ding on the outside door panel where it hit the back edge of the front fender.

    In looking at the plastic retainer that was supposed to keep the door from opening like that, I see that its a very thin, cheap looking piece of plastic, not metal like all the other cars I've had.

    Anyway, I need some advice. Has anyone else ever had this problem with their Siennas'? Do you think Toyota is responsible for the damage done since they used such a cheap piece of plastic in a critical area? I wonder if this falls under the warranty? Of course, they'll probably try to blame it on abuse or neglect. Should I just take it in and see what they say?
  • deg856deg856 Member Posts: 120
    No problem with the doors but thanks for the heads up. I'll take a look at how the front doors are retained. I do think the door mechanism ought to be strong enough to withstand a reasonable amount of force. Regardless what anybody thinks or says here, why shouldn't you just take it in and see what they say? It's what they say that counts. When you do take it in, there's no need to volunteer that you're at fault, nor to tell them the full story. Simply say that the door retainer broke while the door is beig opened and caused the damage. Let them figure out why and what to do. This is like getting pulled over by a traffic cop and the cop asks you why he pulled you over - it's not your job to confirm what he suspects.

    San Jose, CA
  • rlhermes1rlhermes1 Member Posts: 7
    My wife had a similar experience but with less damage. Van is out of warranty. Looks like I will be paying $60 for new part, and about $120 on labor to fix a design flaw.
    Its interesting to note that Toyota continues to use this design in their current models. I wonder how many others have experienced this?
  • duckshooterduckshooter Member Posts: 156
    I just went out and checked my wife's 2000 Sienna. I see where the retainer arm enters a thin rubber seal and then attaches (with metal bolts) from the inside of the door. The other end is all metal and the arm itself is metal. Where's the plastic? Without disassembling the door, I can't see where there are any plastic parts in this - aside from the thin water seal that could be either rubber or plastic.

    As to your case at the dealer - well, good luck. But this stands as much chance of getting sympathy at the dealer as a shopping cart ding (they should make their bodies out of something that withstands a shopping cart hit!).

    Jeff
  • rlhermes1rlhermes1 Member Posts: 7
    Hey Duckshooter,
    Take a good look at the arm. It is a piece of dimpled molded plastic encasing a thin metal shank. The weak point is at the pivot mount attached to the body frame. It broke at that location. This happened when my wife closed the door. I would be interested to know if you have something different. Our Toyota parts man said the factory never updated this assembly.

    Thanks
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